JUCY Campervan & Motorhome Hire Opiniões 

We rented a campervan from Jucy in Australia, and unfortunately, our experience was very disappointing.

While the staff were polite in communication, the actual customer support was extremely poor when it mattered.

During our trip, we encountered several serious issues with the vehicle:
• Water leakage, leaving us without access to water
• A non-functioning toilet
• Incorrect wheel alignment (the vehicle pulled strongly to the left)
• Steering wheel vibration at speeds above 80 km/h

We reported these issues early in the trip and were repeatedly told that assistance was on the way. Based on this, we stayed in Albany longer than planned. However, after days of waiting, multiple calls daily, and ongoing email communication, no real help ever arrived.

The situation lasted six days, and in the end, we had no choice but to solve everything ourselves, including visiting workshops and purchasing a replacement toilet. Even the mechanics we visited questioned how the vehicle could have been rented out in that condition.

This caused significant disruption to our trip, additional expenses, and unnecessary stress.

On top of that, we are still dealing with an unresolved financial issue: A deposit of appx. 300 USD is still not received.

We have contacted Jucy multiple times and have only received the same standard response about processing times, without any actual resolution.

Our overall impression is that while communication is friendly, there is a lack of real follow-through and responsibility when problems arise. Delays in assistance and refunds give the impression that customers are expected to eventually handle issues themselves or give up.

We cannot recommend Jucy based on this experience.

The worst. Do not do it. We spent $8700. Nz and due to a family emergency had to leave after one day (rented for 15 days). Customer service was rigid and uncaring. They would not consider partial refund or a credit. I would never recommend them.

Leaking faucet toilet, broken fridge and matresses. Unfortunately just the top of a longer list of the things that were not working/ broken.

Absolutely TERRIBLE company, paid extra for stress free plus, they told me to put my spare wheel on, on a 4.5ton motorhome after refusing to send out a breakdown company. Then told me I’m not due any refund or compensation. AVOID THIS COMPANY AT ALL COSTS, UNPROFESSIONAL, LYING, POOR

The vehicle broke down and they left us stranded for 12 hours.

We broke down in the middle of Dunedin at about 8.30 in the morning. We called the customer service and they are probably the most incompetent people I have ever encountered. They had a hard time understanding what the problem with the car was and I had to explain it multiple times. They constantly put us on hold. Finally they send for a road assistance guy who confirms my story, the throttle body was full of dirt and one of the cylinders had seized but they don't even listen to him. A seized cylinder isn't exactly a problem you get by just ignoring your maintenance.

They tell us they will call us back in a few minutes and that we are on their "high priority list". We then hear nothing from them for 90 minutes and then they tell us that instead of sending us to a local workshop that will have us going in a few hours, like the road assistance guy recommended, that they will send a tow truck with a replacement vehicle from Queenstown. Thats 3 hours away. They told us that they will email us the tow truck drivers contact information and that he will arrive at around 5pm.

We then hear nothing until we get a email at 3.40pm where they tell us the tow truck drivers contact information and that he will soon pick up the vehicle IN QUEENSTOWN AND WILL ARRIVE AT 8PM.

Upon talking with the tow truck driver I get informed that JUCY initially called him and told him that a vehicle would be ready for pick up in Queenstown at 1pm but that they would be in touch. They later called him AT 2.30PM TO ASK HIM TO PICK UP THE VEHICLE. Unfortunately he was on his way to another job so instead of calling someone else they just told him to do it after he was done with this other job.

And after all this they want 75NZD in administrative fee for using their useless customer support.

We lost a whole day on our trip being stranded and payed 1500SEK in phone bills just to be put on hold. They did however offer us compensation for one lost day which equaled in about 1000SEK. That doesn't even cover the phone bill.

And most of the privacy protection has broken buttons so people can see inside and sunlight gets through. This was a issue in both vehicles. We also had no cutting board in the replacement vehicle.

We are 19 years old and no other company offers their services to people under 21. If you are under 21 and thinking about van life in New Zeeland with JUCY Rentals, don't.

Nosotros alquilamos la Campervan del 13 de enero hasta 18 de marzo, es decir hasta hoy,....65 días. Cuando la alquilamos preguntamos si nos devolverían el dinero en caso de que pasara algo ya que 65 dias es mucho tiempo. Nos dijeron que ELLOS EVALUAN CADA CASO Y SI VEN QUE ES DEBIDO A ALGO GRAVE LO DEVOLVÍAN. Esto es así, y si no que lo desmientan cuando lean la crítica.
Mi padre se murió el 5 de febrero. Evidentemente tuvimos que volver.
Nos pidieron que dejáramos el depósito de gasolina lleno y eso es lo que hicimos. Somos tan idiotas que encima les dejamos el depósito totalmente lleno de gasolina y ellos se han quedado con 4.915,56 AUD nuestros.....SON UNOS MISERABLES SINVERGÜENZAS. Les hemos dado la opción de devolvernos una parte o de hacernos un "vale" para utilizarlo mas adelante, ni eso.
Pensar esto....si os pasa algo NO OS DEVOLVERAN NADA, PERO ESO SI, VOLVERAN A ALQUILAR LA CAMPERVAN MIENTRAS TODAVÍA TENDRÍA QUE SER VUESTRA Y GANARAN EL DOBLE DE DINERO MIENTRAS UN PADRE MUERE¡¡¡¡¡. QUE GENTE TAN MALA¡¡¡

We were doing a short 5-day road trip between Sydney and Brisbane. When we picked up the vehicle, the battery was already dead. I asked at reception to have it restarted and whether that was normal. The staff member assured me the battery was new and just needed time to get going, an explanation I didn’t really believe, but I went along with it.

In total, the battery failed 6 times (we were forced to throw away all the groceries we had stored in the fridge). On top of that, the battery was poorly positioned in the vehicle, which could have been extremely dangerous in the event of an accident.

We had to rely on passersby to help us several times, which caused us to lose a lot of time on such a short trip. It also forced us to stay in paid campsites just to make sure we had access to assistance, and to top it all off, we even had to take Ubers to get into town!

The sixth time the battery died, we had to call roadside assistance again to have it permanently replaced (and the day before, that same assistance service never showed up despite being scheduled).

We sent emails trying to resolve the situation, but the company never even bothered to contact us after all these issues. With no response, I feel compelled to share my experience.

Not an honest company to deal with. Useless when I had a breakdown, poor followup, didn't bother to read their own notes, re contacts etc..., and "proactively" claimed the 5000. AUD excess bond (in lieu of thier insurance) in "anticipation" of damages, another fee I had already paid, etc.. (of which there were none) after I had left the country.
Throughout my "in travel" communications with them via thier portal, they maintained 2 separate strings of email via which they told me two different things, when they finally responded.
Loved the campervan experience; it was an older vehicle but functioned well, and the bedding was nice. That said, would NEVER book with Jucy again and do NOT recommend them.

I had the worst experience ever!
After serval break downs I returned the car earlier. The promised compensation never arrived. The customer service never replied. As a consequence I had significant additional cost and a lot of very unpleasant experiences. Never ever!!!! Better spend a bit more money in the first place and enjoy your vacation.

Van très vieux (350000 km), sale, très bruyant, poussif dans les cotes, consomme énormément, avec plein de problème sur les accessoires (gaz, prise électrique, tuyau de vidange, essuies glaces, porte de douche ...).
Je déconseille fortement.
Ce van a été le seul problème de nos vacances !

Jeg betalte depositum på 2000 kr. som jeg aldri fikk tilbake i tillegg måtte vi bytte bil fordi den første bilen som vi sov i en uke viste seg å ha mugg. Itillegg trakk de masse penger fra kortet mitt uten å gi beskjed hva det va for.

I hired a Hi Top Camper and it cost me $3,342 from 2 January 2026 and returned it on 9 January 2026.

There were many issues which I advised the attendant upon my return and he was going to provide feedback and I requested some sort of compensation for customer goodwill. It is now two months down the track and I have heard nothing.

I am a mature woman and booked the Hi Top Camper so I could have a lounge section "downstairs" and use the bed "upstairs" however this was not possible as there was a tiny foot rest which I was unable to reach and no hand rails to get up and down. This resulted in me nearly falling and it is a significant safety issue. So the 'upstairs' bed was not used and I had to use the bed 'downstairs' which was not what I wanted, nor would I have hired the car.

During a storm water got in on two windows wetting my belongings.

The fridge door kept opening and I lost over $200 of food and then I was unable to use the fridge, so it cost me extra to buy food.

The battery went flat and there was no physical manual. When the battery went flat I was in an area with no reception, this was frustrating as it was difficult to locate the battery to get jump started. I had requested for a manual and I was told flat out, that this is not possible.

The back curtain clip was broken which meant I had no privacy.

The car was old and struggled up and down hills and the steering is sloppy.

I also slipped on the back step as there are no handles to step down. Another safety concern.

I also hit my head on the low level area at the tail gate, there are no warning stickers. Another safety concern.

The van was not fit for purpose, I lodged a complaint the day I delivered it and I am still waiting on a reply. To top this off I received an email from Jucy that I went through a toll however on my maps I put to not travel in toll areas. Jucy have since taken this money out of my account and I have heard nothing.

I wish I had read these reviews before renting ...

Expectations:

Jucy is a budget brand here in NZ, and it used to be ok. I often travel with budget operators and expect high Kms, and older vehicles that are clean but showing wear. In my experience the vehicles hired from these companies have always run well, with no issues. I also expect to have to go to a collection point for the vehicle a little way from the airport, it's a little time consuming but you know it's part of the deal and you just allow for it.

I have always received "good service" from budget rental car companies

e.g. pickup shuttles prompt enough, service agents to take money and pass you your contract and keys etc excellent (although there might be some wait time in a queue), drop off easy and all administration covered before you leave the depot.

My expectations were based on previous examples here in NZ and in Auckland in particular.

What I got:

1. NO transport from Auckland Airport to the depot after 3.30pm (and this was a week-day). While the booking documentation states it, we are not TOLD at time of booking / nor informed of the alternative arrangements. Also when booking the shuttle it allows you to select later times.

Bad systems
Bad comms
Bad organisation.

I was literally 'abandoned' at the airport in the pouring rain and in exceptionally high humidity. That was not nice.

2. NO refund for alternative transport to the depot

Luckily I managed to track down a customer rep who was on her way home from the office which closed at 3.30 pm, who told me I could get a taxi to the depot, and my car was outside the depot waiting for me. That they would refund the taxi fare.

I have chased them at least six times for this refund. It still has not arrived. The minimum taxi fare was $45 !! (or wait an hour for an uber to arrive in the rush hour rainy day traffic while pouring with sweat, very upset and stressed and now facing the rush hour which I had planned to avoid).

3. half way through my week's rental I realised that I needed to add an extra day. I arranged a day by phone easily. Given their payment policy on booking is a few weeks in advance I expected them to take payment from my credit card at that point. They did not. What business operates like that??!

Instead, they debited me (without the credit for the taxi fare on which I am still waiting) a whole month later.

I am a budget traveller and that significantly affected my financial planning for the next month.

4. The Suzuki Swift was fit for purpose, the veins on one of the air con vents were broken but that was not critical, and the acceleration felt as though it needed sorting out but that was not critical for my 'around town' purposes.

Jucy has seriously gone downhill since I used them a number of years ago. I can only hope they sort themselves out. Until then ...

DO NOT USE THIS COMPANY - IT'S A COMPLETE JOKE!

This is the worst rental Company that I have ever tried. We got a van with illegal tires which we had to get checked because the steering wheel kept turning towards the left side when driving. The tire treads were totally worn out. We used two whole days calling with JUCY and around 12 calls with them alone to finally get our van fixed at the afternoon on the second day. But the main thing is that we talked with 5-6 different employees over the last two days and only 2 of them could do anything for us and not to say that one of the employees Said she booked us an appointment at a mechanic but when we arrived he had Never heard of the appointment. This is the worst costumer service and experience I have ever had. Get your act together because you are losing all your costumers.

DO NOT RENT FROM QUEENSTOWN LOCATION!!! Jucy sends them all the very old run down vans and keeps the newer nicer ones in Auckland. Ours had over 440,000km on it and we had a major safety issue with it. The transmission was not in order and we got stuck going uphill. The camper just stopped in the middle of the road and even with the pedal to the floor, we started going backwards! Traffic behind us had to try and get out of our way. Not a good feeling. We went back to Jucy as we were just a few minutes away and they gave us another van which was just as run down. We paid the same price as people renting from Auckland but had a very different vehicle. Stay away from them, not worth the cheaper prices

Jucy Crib plus.Altes Fahrzeug .Schmutzig. Türverkleidung ist während der Fahrt abgefallen. Total verbeult und verschrammt. Reifen fast ohne Profil. Lichtmaschine während der Fahrt kaputt gegangen.

Our experience with JUCY was extremely disappointing and negatively affected our South Island trip.
We arranged to pick up the van at 8:30am but didn’t receive it until 10:00am. While we were waiting, we noticed a stranger inside the van we had been allocated, looking through and moving our belongings around before the vehicle was handed over to us. This was very concerning and did not give us confidence in the security or preparation of the vehicle.
When we finally received the van, the fuel tank was only half full.
The issues continued once we started using it. The sink was completely blocked with screws, food scraps, bones, and debris. When I cleared it myself, a large amount of dirty water came back up. We were told that all water systems and toilets are checked between customers, but this clearly wasn’t done.
Soon after, the engine management light came on. We had paid for the “stress-free” cover, yet AA refused to come out. Instead, we had to go out of our way to find a garage. Eventually, we had to drive to Queenstown to swap the van.
Unfortunately, the replacement vehicle also had problems. One of the hobs didn’t work, and the sliding side door wouldn’t open from the inside — we had to exit through the rear of the van.
Because of these ongoing issues, we didn’t feel confident using the toilet or shower for the entire South Island trip, worried that something else might go wrong.
Overall, our experience with JUCY was very poor. The constant problems caused unnecessary stress and took away from what should have been an enjoyable travel experience. I would not use this company again.

We rented a van for 1 month and had many problems : faulty equipment in the van (broken fridge, leaking shower, leaking grey water tank, broken window, broken equipement). When our window (passenger side) stayed stuck in open position, despite contacting them many times, they never replied and we had to take care of everything. The last day, when we drop off the van, they didn't want to bring us to the airport with the shuttle (as it is written in the contract), they said they would reimburse the taxi but 4 months later, still no answer from them after 5 emails.
We definitely don't recommand this company !!!

We had a very disappointing experience with JUCY in WA after hiring a Star RV van, which is supposed to be one of the higher-quality vehicles in their fleet.

To begin with, we had to wait over an hour past our booked time slot just to pick up the van, which was frustrating and set the tone for the rest of the trip.

From the moment we finally received it, there were multiple issues that significantly impacted our experience. The screen was cracked and was never repaired during our two-week hire. The key for the water tank snapped in half, the hot water stopped working towards the end of the trip when unplugged, the cruise control didn’t work, and the air conditioning unit leaked all over our bed.

The air conditioning leak was so bad that we had to book a last-minute hotel for two nights of our trip around Australia Day which was stressful, unexpected, and not how we planned to end our trip. On top of that, the glow plug warning light came on, creating further stress and uncertainty during our travels.

While we were eventually reimbursed around $900 for hotel costs and related expenses, the overall compensation offered was completely inadequate considering the number of issues and the disruption to our holiday.

This trip was meant to be enjoyable and stress-free, but instead it was filled with problems, inconvenience, and disappointment. Based on our experience, I would never recommend JUCY.

Absolutely terrible experience with JUCY Rentals.

We picked up our campervan in Queenstown and after the very first night we had to seriously question how this vehicle was even allowed to be rented out. It was extremely dirty. We ended up spending more than three hours cleaning it ourselves, and over five buckets of filthy water came out. Even after all that effort, it still did not feel properly clean.

The campervan is clearly very old and poorly maintained. The kitchen unit is loose, the surfaces were greasy, and the bathroom is heavily moldy. This is completely unacceptable especially considering we paid €3,800 for this rental. For that kind of money, you expect at least basic hygiene and a vehicle in decent condition.

The van has over 300,000 kilometers on it and looks like it has had its best days long ago. It feels worn out, neglected, and far from the quality that is advertised. This is not just about comfort mold and poor hygiene are serious issues.

When we contacted the local team in Queenstown, there were no replacement vehicles available. We were told to email the booking team ourselves. Being left to deal with this during our holiday is incredibly frustrating.

This has had a major negative impact on our trip. A holiday should not start with deep-cleaning someone else’s campervan.

If you are considering renting from JUCY think twice. We deeply regret this booking and would strongly recommend looking elsewhere.