Juice UK Opiniões 227

Had a £15 USB cable for a year now and just all of a sudden stopped working. For that kind of price I would have expected it to work for years.

Best car charger

Bought many charges. Juice 25W USB-C Car Charger is by far the best by a very long way. 1hr 8mins to fully charge a S22+. in a car... that beats most wall chargers.

I have a juice 3m charger and a 3x charge power bank. The charger works fine but as you’d expect it is slower than a 1m cable, had no issues with it.

The 3x charger works quick and charges my phone about 2.5 times, although after a year of having the power bank it seems to stop charging once it gets below 30%. It lights up to say it has power left in but doesn’t charge after that until it’s charged up a bit more. Thinking of buying the 7x charge power bank but some of the reviews are putting me off - I’ll most likely buy it and then tell yous what it’s like

I have always loved their products and when one of my chargers was faulty, they didn’t hesitate to help replace it for me. They were very easy to contact and had a lovely customer service.

Awful company, awful products, awful 'customer service'!

I purchased a gaming mouse for my daughter from Argos last week because it boasted about features that she was looking for. The mouse was cheap...and that's always a bonus, but looking back in hindsight now I know why. It came with no instructions...just 1 tiny slip of paper with some useless information on it.

So I took it back to Argos, for an identical replacement, only to find that they all come like that with no instructions, just that tiny slip of paper. So I look in the Argos Q&A section and another customer asks for the instructions...and an Argos employee says 'you can download the software from the company website'...NO YOU CAN'T!!! The company website doesn't even list the gaming mouse as a product...so NOPE!!!

So I message the company on the slip of paper asking for instructions...I use Facebook, Twitter and direct email. Both social media requests were read and ignored, but they responded to my email. They sent me a PDF of the 'instructions'...but when I opened the PDF, it was just a picture of the same tiny slip of paper that comes with the mouse!!!

I reply asking how my daughter can assign buttons...turn off the LEDs...and adjust the DPI...at this point they just stopped replying!

AVOID!!!

If the company wish to see my receipt, or the email they sent me, please just ask and I can provide them with either/both.

Don’t waste your time. Purchased one of there wires in January. Kept all receipts for the warranty. Less than 6 weeks the charger broke. Contacted them and they said they would send a pre-paid label for me to send them the faulty wire back so they can then send a replacement. It’s been 3 weeks and I still haven’t received the pre-paid label to return the faulty wire. Emailed them and had no response. They FALSY entice people into buying from them by offering the “warranty” service but when you try to use the warranty - nobody responds! Would never use this company again

Ok they emailed me back fairly quick and posted out new leads but, my iPhone lead broke within a week, had to send it to them to be replaced. They then sent out the wrong lead twice now !!! I just feel like it’s a one man band. Will never buy from these again

Can’t give less than 1 star…. Bought today, usb to lightening, 3m cable. 2 hours later the lightening connection has come away from the cable.. useless..

Bought big charging cable for iPhone lasted two weeks terrible

Ordered a juice power bank max 7 which arrived damaged. This company does not answer the phone or return calls. So I sent an email including photo and documents. Company sent out a return postage slip which was rejected at 3 post offices. Company asked me to pop it in the post box at my own risk. Company stated that the had sent a replacement through DPD which didn’t arrive. Then stated they had sent another replacement 2 days later through DPD which didn’t arrive. Commenced refund process through PayPal. Juice didn’t reply to the contacts from PayPal. After 22 emails, 9 unreturned phone messages the company contacted me resulting in a refund.
Will not deal with them again. I should have read the trust pilot reviews first.Lesson learnt.

Bought a 3m Juice cable for an iPhone. Faulty after only 2-3 weeks use and foolishly didn’t keep the receipt. This appears to be the most widely available make in supermarkets and Argos. It’s definitely worth checking reviews which I also didn’t do, 84% of consumers dissatisfied on Trustpilot at the time of writing this review.

Brought several charging cables for the family as stated immortal ,super strong ,will bend over 10000 times on the package I.e last forever but after 4 months 2 just stopped working
Contacted juice HQ after providing customer service with the answer to the question several time they kept asking the same question didn’t even ask for the cables to be sent in so they could address the issue to try and prevent others having the same issue asked if I had logged onto the year warranty which is on the back and so small can’t even read it I feel the public are being miss sold these cables as clearly advertised as immortal (last forever)
Not as advertised

Zero star wasn’t available so I had to choose 1* but I’m not happy about it. I have had around 5-6 of these chargers now, and my daughter has had 3. Every single one has gone faulty. You either have to bend the charger at an angle for it to work, or it just completely stops charging altogether. I decided to read the reviews of this charger as I thought I was doing something wrong and maybe being a little too heavy handed with them. I was met with pages and pages of reviews with 1* and a lot of angry people. I bought mine from Tesco and on the one occasion they did offer me a replacement which was good of them. They look absolutely lovely and the colours really make them stand out from the rest, how ever the performance of the charger does not match the look of it. I won’t ever have another juice charger, or any other product they make for that matter. Seriously, don’t waste your money. Absolutely awful

Bought their iPhone charger (plug with integrated cable, not just a cable). Plug gets very very hot and occasionally when plugged in my phone shocks me. Phone has always heated up when plugged in but now the bottom half of the iPhone is constantly very hot when in use. DO NOT BUY

I bought a Juice power bank for £20 from Tesco. I charged it as per instructions and used it while on a short trip.
It would not recharge after the first time. Juice customer services would not help as I didn’t have my grocery receipt from 5 weeks previously. £20 wasted.

I'd like to take this opportunity to update my review below of Juice.

I received a response the very next day from Tayla who apologised for the miscommunication. She put things right and sent out an upgraded replacement by return post.
Everything seems fine with my new power bank, so fingers crossed I get at least a year and more worth of recharges! For that reason alone I have only given 4 stars - erring on the side of caution!
Tayla showed great customer complaint resolution. Thank you.


I purchased a 'Juice 3' (10,000Ah) power-bank at the end of July last year, and had 9 months fairly good use from it until one day early May this year when it just stopped working.
I emailed the company on May 6th informing them of the situation. I got a reply 3 days later asking if I had made sure the bank had sufficient charge - 'no s--t Sherlock'!!
I replied on May 10th saying 'yes, I had done the obvious'! No reply.
I emailed again May 13th - no reply. May 17th - no reply and finally May 22nd - no reply.
I think this company has appalling customer service and simply chooses to ignore customers who have genuine complaints.
I wonder what Jolyon Bennett (CEO Juice UK) thinks? Psychology degree I read, well my feelings and thoughts of Juice are pretty clear!!
My product is still within 12 months warranty so I shall be raising this with my local Trading Standards. In the meantime, if you want some advice (to reinforce the countless other negative reviews) don't buy from Juice Global!

Have two power banks from them, a fast charger and two cables. One of the cables stopped working after just under a year meaning it was within year guarantee. Emailed Juice, Gavin replied within a few days to say he had sent me a replacement via express delivery. Great products, good prices and nice service

I bought a 2 meter iPhone charging cable for £16 from Tesco.
It looked ok but it was playing up all the time I was charging but still I never complained
Then few months later it completely stoped working
I found its receipt and sent a message to juice.
You don’t get a reply from them untill few days
They sent me a label to send back and they will replace
Nothing heard from them since I sent back the cable
No reply for my messages
Very poor quality products
£1 cable selling for £16-£20
And customer service or warranty wise really bad.
Lucky me I never bought any expensive item from them
I always bought Belkin items and got back to them for always,
So my advise is avoid juice products

I have had the 3m Juice iPhone charger for around a month now (bought as a replacement for my official apple charging lead that stopped working since it was so flimsy + the wire literally MELTED at the lightning port end) and it has stopped working. I was happy when I first bought it because the lead was far thicker than apple's and seemed sturdier so I thought it would last longer & it also looked good, but I was wrong lol. My experience when this charger DID work was bad too - it got HOT and took ages to charge my phone and the charge also didn't last as long as it should have. And now all of a sudden it doesn't even charge my phone. I have not updated my phone (iPhone 11) nor made any other changes that might hinder the charger from a software standpoint, so I'm here with 5% battery wondering what to do now & regretting my purchase. And I thought apple's charging lead quality was bad...

Bought 2 chargers for my nephews for christmas. I thought it would charge there phone and watch at the same time. It wont charge the phone. Tried calling and left messages, with no response. Emailed no response, facebook message guess what no response. Shame as i have other products from them that are great, just there customer service is S***!