Julian Giraldo Opiniões 

Identical experience to the other poor reviews here related to an expensive belt that did not resemble what was pictured on the website. The return policy is too expensive to activate unless you are really annoyed and the product is definitely not as pictured. An identical item can be found on Amazon or eBay for a fraction of the cost and with a better return policy.

It’s apparently a Chinese DTC e-commerce with no realistic return option other than shipping back to Ningbo China. I got a chuckle when I read the part about them not being responsible for any import duties for returning it to China.

Pretty much the case study for not using random online vendors.

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“Dear Customer,

Thank you so much for reaching back to us.

Please accept our sincerest apologies for the inconvenience and disappointment you have experienced with your purchase. We completely understand how frustrating it can be when an item does not meet your expectations, and we genuinely regret any inconvenience this has caused.

We sincerely appreciate your patience and cooperation throughout this process, and we would like to help you find a suitable resolution.

Below are the three options available to help resolve your concern. Please feel free to choose whichever works best for you.

Option 1 – 15% Partial Refund

You are welcome to keep the item and receive a 15% partial refund on your order.

No return is required, making this the quickest and most convenient option. This also allows you to avoid the additional expense and inconvenience of international return shipping.

Option 2 – Return for a Full Refund

If you would prefer a full refund, you may return the item to our international fulfillment center in China.

Please note that return shipping costs, typically estimated at $40–$50 USD, are the customer's responsibility, as outlined in our Return & Exchange Policy.

Return Address:

Julian Giraldo
2nd Floor, Building 2,
Hailian Industrial Zone,
No. 3388 Airport Road,
Haishu District, Ningbo

Once the returned item has been successfully delivered to our fulfillment center, passes inspection, and you have provided us with the return tracking number, we will proceed with issuing your full refund.

Please note the following important conditions:

• Any customs duties, taxes, or additional import fees associated with the return shipment are not covered by our company.
• Refunds can only be processed after the returned item has been successfully delivered to and inspected at our fulfillment center.
• If the return shipment is unsuccessful, rejected, undeliverable, or returned to you by the shipping carrier, we will unfortunately be unable to process a full refund, as the item must be successfully received and inspected to qualify.

We understand that international return shipping may involve additional costs and time, and we sincerely apologize for any inconvenience these requirements may cause.

Option 3 – One-Time Free Replacement

If you would prefer a replacement instead, we would be happy to offer you a one-time free replacement at no additional cost.

You may choose a different item from our store, provided that it is the same price or lower than your original purchase.

Please note that we are unable to process a replacement for an item priced higher than your original purchase. The replacement item must be of equal or lesser value, and this complimentary replacement is limited to one time per order.

If you would like to proceed with this option, kindly provide the following details:

• Item Name:
• Preferred Size:
• Preferred Color:

Once we receive your selection, we will gladly assist you with the next steps.

Adam, we sincerely apologize once again for the inconvenience and disappointment surrounding your purchase. We understand that you have already taken the time to contact us and provide the requested photograph, and we genuinely appreciate your patience and cooperation.

Please let us know which of the three options you would like to proceed with, and we will be happy to guide you through the appropriate next steps.

Thank you once again for your understanding and for giving us the opportunity to address your concerns. We truly value you as our customer and remain committed to helping resolve this matter as smoothly as possible.

We look forward to your response.

Warm regards,

Jane Haffner
Customer Service Representative
JULIAN GIRALDO”

False advertising, cheap junk belt from China which was different than picture on web site, returns have to be shipped to China at buyers expense, (not disclosed before purchase), nickled and dimed trying to get refund. Stay away.

All of the other posts here are correct. I had the exact same experience. This company uses false advertising and fake AI-generated photos to sell cheap belts from China that look nothing like what you ordered. Once you receive the non-conforming belt, they won't let you return it unless you pay shipping to China (which costs as much as the belt). I believe it is nothing more than a fake scam company. This company is from China -- they are not a local Texas company like they claim on their website. They don't sell the products they show on the website and they don't honor their own stated refund policy.

Scam - Ordered a 99$ belt that looked nice but AI-Generated, received a severely poor replica, not even the same design and now am wasting time over getting a refund/return. Avoid at all costs.

Exactly the experience I just about in another review. My two belts (not inexpensive) arrived in bubble wrap and smelled like plastic from China. The belt is not branded in any way as a Julian Giraldo belt. It looks and feels cheap. I also went to return it immediately and received the 15 pct off discount offer or ship it back to China at your expense which is $40 or more dollars. I don’t know if this company is a scam or not but it seems likely.
Item took two weeks to arrive and their site states a 3 day order delivery I believe. I cannot overstate how badly the items looked in this mailer, I have never had an experience like this. Just bizarre.

I had several problems with my order from Julian-Giraldo.com, and based on my experience, I would not recommend purchasing from this website.

1. I expected a U.S.-based business, but my order shipped from China
Julian-Giraldo.com was an unfamiliar brand to me, so before ordering, I looked through the website for information that would give me confidence in the company. The website listed a contact address in Austin, Texas, along with an email address. However, after placing my order, I discovered that the product was shipped directly from China. I was not expecting an international shipment based on the information I saw on the website. In my opinion, the website should make this much clearer before a customer places an order.

2. The packaging did not match the product description
One of the things that gave me confidence in ordering was the detailed description of how the belt would be packaged. The product listing stated, “Packed like it matters. The belt comes coiled onto tissue in a rigid oxblood box, with a card from us sitting on top. It is how we send every order, because a good belt should not turn up squashed in a plastic mailer.” That is not how my order arrived. My belt was wrapped in bubble wrap and stuffed inside a plastic shipping mailer. There was no rigid oxblood box, no tissue paper, and no card. The actual packaging was essentially the opposite of what was described on the website.

3. I received the wrong size, and the proposed solutions were unreasonable.

The biggest problem was that Julian-Giraldo.com sent me the wrong size. I contacted the company and provided photographs showing the size I received. They acknowledged that the item was the wrong size. I expected them to simply send the correct item or provide a reasonable way to return the incorrect item at their expense. Instead, I was given three options:

Option 1 — Keep the incorrect belt and receive a 15% refund.
Their initial proposal was for me to keep an item I did not order and receive only a 15% partial refund. After I questioned why I should pay for an incorrectly fulfilled order, they increased the offer to 25%. This still meant I would be paying for a product in the wrong size.

Option 2 — Return the belt to China at my expense for a full refund.
I was told I could return the incorrect item to their international fulfillment center in China, with return shipping typically costing approximately $40–$50 USD. I do not believe a customer should have to pay substantial international return shipping costs when the seller acknowledges that it shipped the wrong item.

This also raised another question for me: if the website lists an Austin, Texas contact address, why must a customer return an incorrectly shipped product to China at their own expense?

Option 3 — Place another order for the correct size.
The third option was a “one-time replacement,” but it required placing another order for the correct item. I had already paid for the product I ordered. I did not understand why I should need to place another order because the seller shipped the wrong size.

Overall, my experience with Julian-Giraldo.com was extremely frustrating. The product shipped from China when I expected a U.S.-based transaction, the packaging did not match the website's description, the wrong size was sent, and the proposed resolution would have required me either to accept a partial refund for an item I could not use, pay expensive international return shipping, or place another order.

Based on my experience, I cannot recommend shopping at Julian-Giraldo.com.