Incredible trampoline. Amazing quality and it was SUPER easy to set up. Only took me about an hour by myself. No tools required. The kids absolutely love it and I’ve even been jumping on it myself (th... Ver mais
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Leia as opiniões dos outros
Site internet très complet facilitant le choix du produit adapté à mon contexte, achat complété avec efficacité et livraison rapide au-delà de mes attentes. Tous les éléments étaient bien emballés... Ver mais
We received the delivery earlier than expected. Assembly was easy given the clear instructions, though it did take some time so do set aside 3 to 5 hours - but it's been well worth it given all the en... Ver mais
I preordered 2 trampolines (12ft-14ft). They both arrived around the scheduled delivery date. Followed instructions with no problems during assembly. Looks to be made quite well and will be tested thi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para desportos ao ar livre
- Loja de brinquedos para crianças
- Fabricante de brinquedos e jogos
Sobre Jumpflex Trampolines
Escrito pela empresa
About Jumpflex
Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play. Play for life!
Informações de contacto
As pessoas também visitaram
Great product, well made, hours of fun!
We are really happy with the trampoline, we purchased the 15ft. it was on backorder but came quicker than expected. its well made, easy to put together, and in my opinion is very safe. We had no issues with the product or putting it together. Our kids have been spending hours on it. thanks!
10 de maio de 2022
The ordering process was very easy to…
The ordering process was very easy to use. Encountered no problems whatsoever. Can hardly wait to receive the trampoline now!!
10 de maio de 2022
Pour le moment très déçu
Le 12 avril dernier, nous avons pré-commandé et payé une trampoline 12 pieds. Il était indiqué que l’item était en rupture de stock et qu’il valait mieux pré-commander pour réserver une commande qui devait normalement partir de leur entrepôt à l’a mi-mai.
Depuis la commande, nous n’avons eu aucune nouvelle. Nous avons téléphoné à 2 reprises afin de faire le suivi (en anglais pour faciliter le tout) et avons dû laissé un message sur la boîte vocale chaque fois puisqu’aucun membre de l’équipe de service à la clientèle n’était vraisemblablement disponible pour prendre nos appels. À ce jour, nous n’avons eu aucun retour d’appel. Là mi-mai approche à grands pas…
Pire, on a reçu récemment un sondage de satisfaction dans lequel ils reconnaissent que rien n’a été livré mais ils nous demandent quand même de donner une note de satisfaction globale pour la transaction, la facilité d’utilisation du site, etc.…je comprends maintenant mieux les notes!
Nous attendons notre trampoline avec grande impatience depuis maintenant près de 2 mois et le site indique toujours une possibilité de pré-commander avec une livraison qui quitte l’entrepôt à la mi-mai…
Nous sommes aujourd’hui le 10 mai 2022 et on espère avoir rapidement un suivi d’un membre de l’équipe du service à la clientèle. Merci.
9 de maio de 2022
Resposta da Jumpflex Trampolines
Hi Judith,
Thanks for taking the time to leave us a review.
I apologize for the delay and for the lack of communication on our end. We value your honest feedback and I have passed this on to the rest of our Jumpflex™ team as we are always looking for ways to improve our Jumpflex™ services. I've had an email sent to you to clarify any miscommunication in hopes that we can resolve this issue for you promptly.
If you have any further queries, please do not hesitate to respond back to this email.
Warm Regards,
Renee
Jumpflex™ Customer Support
I am absolutely loving our new…
I am absolutely loving our new trampoline and would recommend this to anyone. It’s very affordable and safe. Well done team.
9 de maio de 2022
It’s been an amazing experience to buy…
It’s been an amazing experience to buy jump flex trampoline , everybody likes it and asking where did you got that, high quality product with easy to installation process. Must buy if you are looking for your kids best trampoline.
9 de maio de 2022
Amazing service 🤩
Amazing service 🤩
Recommended the company to my sister in law a week after setting up my 14ft Trampoline, and she purchased one also 👍
Family is happy 😃
8 de maio de 2022
Awesome product all around, would definitely recommend!
Easy to maneuver website, quick delivery and great instructions for setup! Looks awesome super fun! Thanks Jumpflex!!!
8 de maio de 2022
Fast delivery...kids love it...lookwise…
Fast delivery...kids love it...lookwise it is one of the best looking trampoline. Thanks.
6 de maio de 2022
Great quality
6 de maio de 2022
Amazing!!!
Absolutely everything about this purchase was wonderful start to finish! Excellent quality product, very straight forward to put together, and it got here in under a week! 11/10 highly recommend, we were extremely impressed with jumpflex!
6 de maio de 2022
It has been 3 weeks and I am still…
It has been 3 weeks and I am still waiting for my trampoline. They have many excuses. I have called many times and they are not proactive, just constantly apologizing but not getting me the trampoline I paid for. How complicated can it be to deliver a trampoline?
5 de maio de 2022
Resposta da Jumpflex Trampolines
Hi Odeyah,
Thank you for sharing your review with us!
I am extremely sorry to hear the time it has taken to receive your order. This is definitely not the type of service we want our customers to experience.
I can see one of our co-workers is currently working on this case for you and corresponding with the correct people to resolve the delay.
Kind regards,
Weslee
The trampoline arrived sooner than…
The trampoline arrived sooner than expected and it was quite east to set up. The only “tough” part was inserting the vertical supports into the sleeves for the netting without ripping the strap off.
The kids love it and we have been using it everyday.
Overall very solid product / experience.
5 de maio de 2022
Resposta da Jumpflex Trampolines
Hey Derek,
Thank you for your 5-star review. I’m happy to hear you had a great customer experience with us.
Sorry to hear you had a bit of a struggle getting the Safety Net on without ripping the sleeves and straps.
Please feel free to contact us anytime if you have any queries or need assistance on 866 3057238 or email us at hello@jumpflex.com
Kind regards,
Janna Long
Jumpflex Customer Service Representative.
Enfin un trampoline digne de ce nom!
Produit bien fait enfin un trampoline où je peux sauter avec ma fille! Facile à assembler, livraison super rapide et jusqu'à maintenant que du bonheur !
5 de maio de 2022
Fantastic trampoline so far!
4 de maio de 2022
No issues
No issues. Went onto the website, ordered the trampoline and waited for it to ship.
3 de maio de 2022
Very happy with my purchase.
Very happy with my purchase.
The website is very user friendly, easy to place my order. The shipping was extremely fast. the set-up was easy as well, the instructions are very clear and detailed. I had a great experience!! Thank you Jumpflex!!! 😃
3 de maio de 2022
We love our trampoline
We love our trampoline. Great quality and amazing customer service! Thank you!
3 de maio de 2022
The website was extremely well made and…
The website was extremely well made and offered all the help and information I needed. Product was at my door the next day. I can not say enough about the experience. Awesome.
3 de maio de 2022
Resposta da Jumpflex Trampolines
Hi Stephen,
Thanks for taking the time to leave us a review.
Great to hear that you had a great experience purchasing your Jumpflex™ trampoline and you received next-day delivery of your Jumpflex™ order!
We appreciate your feedback and we're excited to have you onboard as another valued Jumpflex™ customer.
Warm Regards,
Renee
Jumpflex™ Customer Support
Great experience
Great experience. The trampoline is great quality. The shipping was quick.
2 de maio de 2022
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