Trampoline was purchased in 2023. Since we have had to have a few replacement parts due to ware and tare. Every time this has been dealt with in an extremely efficient manor. The children love the tra... Ver mais
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Leia as opiniões dos outros
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Can not comment on the product itself as they have delivered the wrong boxes (!!) to build the trampoline which was intended for our children’s Christmas present tomorrow. Not happy at all. You’d expe... Ver mais
I took a risk and purchased this Jumpflex trampoline shade hoping it would fit our existing trampoline. It fits perfectly over our circular 8ft SkyHigh trampoline - we just tied loops in the webbing s... Ver mais
Informações sobre a empresa
Sobre Jumpflex Trampolines
Escrito pela empresa
About Jumpflex
Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play. Play for life!
Informações de contacto
Reino Unido
- +44 808 196 1138
- jumpflex.co.uk
2,8
Aceitável
130 opiniões
Sem histórico recente de solicitação de opiniões
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Great buying experience
21 de março de 2022
Resposta da Jumpflex Trampolines
Hi Leigh,
Thank you for your 5 star review. I'm happy to hear you had a great experience with purchasing our products. If you have any queries, please feel free to contact us anytime at 866 305 72338 or you can email us at hello@jumpflex.com
Kind regards
Janna Long
Jumpflex Customer Service Representative.
Great quality product
Great quality product - communication was excellent ! A well priced product too.
15 de março de 2022
Resposta da Jumpflex Trampolines
Hey Fred,
Thank you for your 5 star review and kind words. I’m happy to hear you had a great customer experience with us and are enjoying our product.
Please feel free to contact us anytime if you have any queries or need assistance on 8081961138 or email us at hello@jumpflex.co.uk
Kind regards,
Janna Long
Jumpflex Customer Service Representative.
Great trampoline - improve the quality control
The trampoline seems solid, robust and hopefully long lasting. It was also relatively straightforward to construct (albeit 2 men recommended for this).
However there were a couple of issues: one of the metal pieces that interlocked with another had a small "drip" of metal inside preventing the interlock - we managed to file this away so as to be able to interlock the pieces. Also one of the fabric sleeves - one of its ties wasn't stitched on and the tie came away in my hand. Given this is one of the pricier trampolines on the market, quality control could be improved.
10 de março de 2022
Resposta da Jumpflex Trampolines
Hi Deb,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you are happy with the design of your Jumpflex™ and you found the assembly process straightforward!
We appreciate the honest feedback on the issues you encountered during assembly. I'm really sorry to hear about this, if you would like to discuss this further so we can send out some replacements, please contact us - hello@jumpflex.co.uk
Warm Regards,
Renee
Jumpflex™ Customer Support
Excellent service
25 de fevereiro de 2022
Resposta da Jumpflex Trampolines
Hi Gary,
We appreciate your 5 Star review and that you're happy with the service 😊
Kind regards,
Weslee
Quality trampoline
Had trampoline around a month now. Quite easy to put together. Feels solid and has survived storm Eunice with the jumpflex anchors and sandbags on the feet.
18 de fevereiro de 2022
Resposta da Jumpflex Trampolines
Hi Paul,
Thank you for your 5-star review and for sharing your positive feedback with us 😊
Warm regards,
Weslee
Good value
It’s very good value, however the ladder feels flimsy, the steps are just too narrow, and for smaller children the difficulty presents when getting off the trampoline, there is nothing to hold on to.
1 de fevereiro de 2022
Opinião espontânea
Resposta da Jumpflex Trampolines
Hi CU,
Thanks for taking the time to leave us a review.
We appreciate the 4-star rating and feedback on the ladder and we will pass this onto our production team to review for future improvements.
I hope your family is enjoying your Jumpflex™ - We're happy to have you onboard for years to come!
Warm Regards,
Renee
Jumpflex™ Customer Support
I have given jumpflex 5 stars because…
I have given jumpflex 5 stars because from start to finish they have been so helpful.
100% excellent customer service, and they are extremely professional.
One of the best trampolines I have purchased and I would definitely recommend this to all customers!
My children have so much fun playing on it! 👌👍🤗
Thank you jumpflex Team
31 de janeiro de 2022
Resposta da Jumpflex Trampolines
Hi Claire,
Thank you for your positive feedback and taking the time out of your day to leave us an awesome review. We're really happy to hear you're satisfied with the trampoline and would recommend Jumpflex™ 😊
Trampoline cover didn’t fit so returned…
Trampoline cover didn’t fit so returned for a refund. Never got a refund & never heard anything back from the emails I sent.
30 de janeiro de 2022
Resposta da Jumpflex Trampolines
Hi Laura,
Thank you for your review. Apologies that you haven't heard from one of our team earlier about your refund. It looks like we didn't receive notification from our warehouse to let us know that the item had been returned. I have gone ahead and processed your refund. Again apologies for the delay in reply and inconvenience this has caused.
Warm Regards
Sovann
Jumpflex Support
Fab trampoline
Fab trampoline - we love it! Took some time to
Build up but so worth it. Well made and sturdy
30 de janeiro de 2022
Delivered on time and complete
Delivered on time and complete. Comprehensive instructions and went together ok. One of the support legs had a slight scuff mark, but on the whole ok.
28 de janeiro de 2022
Resposta da Jumpflex Trampolines
Hi there Ian
Thanks for sharing your rating with us and the community. If you did need a replacement for the leg, please let me know.
You can email us at hello@jumpflex.co.uk and one of our friendly staff will be more than happy to help you out.
Kind regards
Jit Van
Jumpflex Customer Service Representative.
Quick delivery good quality product
23 de janeiro de 2022
Resposta da Jumpflex Trampolines
Hi Luisa,
Thanks for taking the time to leave us a review.
That's great to hear you received prompt delivery and you are enjoying the high quality of our product.
We're happy to have you on board the Jumpflex™ team!
Warm Regards,
Renee
Jumpflex™ Customer Support
Timely delivery and very good…
Timely delivery and very good communication throughout. Very pleased with the quality of the product and service provided.
17 de janeiro de 2022
Very happy with the quality of product
Very happy with the quality of product. The kids love it.
7 de janeiro de 2022
Great trampoline and good value, but useless sunshade
Great trampoline and good value. Was easy to put together. Small niggle with the ladder, which does not support one tread evenly. We bought the sunshade, which is a complete waste as it's a) only suitable for small children (larger kids and adults will hit it with their heads when bouncing), and b) no use except when not windy.
6 de janeiro de 2022
Resposta da Jumpflex Trampolines
Hi Tony
Thank you for your review.
Yes, unfortunately, the Smartshade is suitable for smaller children only. Please do not hesitate to get in touch with one of our friendly customer support teams to discuss this further.
Kind Regards
Sary
Jumpflex™ Customer Support
Excellent service
Excellent service through the website. Everything came nicely wrapped.
It came in 2 boxes which were VERY heavy for one person to carry.
Struggled with setting up the trampoline, attaching the jump mat was tricky until I read how to do it properly.
Make sure to read all instructions before just plowing ahead.
The top section also needed two people to pull the bars in to connect to the upright poles.
4 de janeiro de 2022
Resposta da Jumpflex Trampolines
Hi Ashley,
Thanks for taking the time to leave us a review.
We appreciate the honest feedback on your Jumpflex™ purchase and for leaving some great tips in your review - we're happy to have you a part of the Jumpflex™ team!
Warm Regards,
Renee
Jumpflex™ Customer Support
I'm really pleased with the trampoline…
I'm really pleased with the trampoline which was bought as a Xmas present for my daughter. It was delivered on time, it was easy to put up and is very sturdy and well built. My daughter loves it.
3 de janeiro de 2022
Resposta da Jumpflex Trampolines
Hi Kate,
Thank you for your 5 star review!
I'm very pleased to hear your order arrived in time for Christmas. We hope the family is enjoying their new trampoline 😊
Warm regards,
Weslee
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