“I had a mixed experience with Jupiter Health. On the positive side, the approval process was quick and easy, which was great. However, there was a delay with billing. The issue was on my end—a prob... Ver mais
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Leia as opiniões dos outros
Great service the first year and half, then I was away for a year, came back placed my first order. Previously the courier always texted me whe. They were coming, would met them at the door, the... Ver mais
I see the treatment I am currently receiving is super great plus the 40 mg of testosterone I take twice a week give me my mojo back. My muscle mass has increased 15% and I’m back scoring touchdo... Ver mais
Jupiter Health offers a great service. The Pharmacists respond fast and provide very good insight. The doctor assessment was also fast and professional. You can make changes to your order, you can cha... Ver mais
Informações sobre a empresa
Escrito pela empresa
Jupiter is an innovative online platform reshaping healthcare access for Canadians. Our mission is to offer convenient access to tailored treatment plans from the comfort of home, addressing both chronic and acute conditions that affect patients' quality of life. By focusing on easily treatable conditions, patients can complete an online assessment specific to their needs. Our healthcare professionals review these assessments and prescribe appropriate treatments. Medication is then delivered to your door for free. We're proud to be the first platform to offer topical prescription treatments for Pain Management, helping more than 25% of Canadians dealing with pain.
Informações de contacto
103-2727 Steeles Ave W, M3J 3G9, North York, Canadá
- info@jupiter.ca
- jupiter.ca
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de uma semana
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“I had a mixed experience with Jupiter…
“I had a mixed experience with Jupiter Health. On the positive side, the approval process was quick and easy, which was great. However, there was a delay with billing. The issue was on my end—a problem with my credit card—but even after I updated the info on Saturday morning, I didn’t hear back until Tuesday. Once resolved, they promised same-day delivery, and I expected it by Wednesday afternoon. I waited all afternoon between 4 and 10 p.m., but there were no updates. I even emailed at 10:30, and though I assumed they might be closed, at 11:10, the courier website marked me as unavailable—but I was home all day and checking the lobby frequently. So, overall, while the initial steps were smooth, the delays and lack of updates were really frustrating. Its medication not some Amazon product. you can’t have couriers play games like this.
Update on Customer Service followup
Great service the first year and half, then I was away for a year, came back placed my first order. Previously the courier always texted me whe. They were coming, would met them at the door, they would take a picture of me receiving the package. Great service. Placed an order recently, stayed home all day, no message what time delivery was coming, just got a message it was delivered. Checked the front door nothing, side door , nothing, mail box, nothing. Looked in the porch where sometimes Amazon drops products. Nothing. I message that I didn't receive anything . The courier won't provide any proof of delivery. Get a message that they will look into it, a few days later they send a Pic of my address, with someone else's signature ona sheet? Now my prescription with my info is God knows where ? I thought medication was supposed to be hand delivered? This is totally unacceptable.
BILL
I have been contacted by Cusotner service and after some discussion and Jupiter has corrected the issue and we have put in place safeguards to prevent this from occurring in future. I will continue to use Jupiter based on their fair commitment to customer service. The fact that they wanted details, and shared details about the incident showed me that this wasn't about just sending replacement product, it was about being proactive and fixing the issue at hand. Thank you!
I have ordered 5 times now and service…
I have ordered 5 times now and service has been great 4 of the 5 times - delivery within days, the only poor experience was one took 7 days...so by comparison it was bad but in reality that is still pretty good. ED meds at half the cost of the pharmacy is really hard to beat.
Was a little apprehensive but all good now!
A bit of a bumpy start, but glad to report after speaking with a pharmacist, everything went smoothly! Buy with confidence.
they do not respond to you
they do not respond to you, you have no idea when your prescription will arrive, this will be the only time i deal with them
I see the treatment I am currently…
I see the treatment I am currently receiving is super great plus the 40 mg of testosterone I take twice a week give me my mojo back. My muscle mass has increased 15% and I’m back scoring touchdown.
I highly recommend the treatment?
G-Man
President of ATMS Canada
Decided to try it out and within 24 hrs…
Decided to try it out and within 24 hrs got the medication. I never thought it’d be this quick (mind you I’m generally healthy and currently on the medication). All interactions were digital. Will be using them from now on.
Very helpful and fast ,the Pharmacy
Very helpful and fast ,the Pharmacy
Chat was very responsive fast
Very satisfied with them
Cost-friendly and effective
Cost-friendly and effective,
Jupiter offers affordable, legitimate, and effective medication without the typical inflated prices.
Waste of time and money
Complete waste of time and money, they are laser focus on getting your personal information and your credit card.

Resposta da Jupiter Health
Very slow response billed me for a…
Very slow response billed me for a order they are yet to fulfill this is now going one just over 3 weeks. This is the worst company staffed by incompetent people. But this would step from management that have no idea nor do the care what is going on.

Resposta da Jupiter Health
Better than the rest.
Cheaper and just as effective as the other options out there. Have been very happy with the dosage, the no side-effects, and the ability to change or pause my subscription as needed.
Price is roughly half of what I paid at…
Price is roughly half of what I paid at a pharmacy. Delivery has been very reliable to date.
1st off the price
1st off the price. I was paying more than double from the Felix, for the exact same product.
2nd, waking up again with rock hard morning wood.Can wake up at anytime and if my wife wants to play, no more going soft in the middle of sex.
Highly recommend.!!
The pricing is good
The pricing is good. But in my experience the only good thing they do well is apologize for poor service. An order placed Dec 10 will arrive in 14 days. I decided to try Rocky, costs more, but my order will arrive Monday. 3 days. Jupiter has been consistent in letting me down on delivery promises. I'm done.
Shipping is a problem
Ed ere as expected but shipping by Canada Post in the middle of a work to rule strike is nuts. If orders are continually sent by Canada Post will not reorder from Jupiter.
Fast response and excellent service
Fast response and excellent service
Excellent customer service and cheaper…
Excellent customer service and cheaper cost than elsewhere!
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