JYSK UK Opiniões 

The furniture itself is actually of decent quality, which makes the whole experience even more frustrating. Unfortunately, the quality of the delivery service and the lack of customer support completely overshadowed that.
My order arrived with every single item damaged. I appreciate that things can occasionally get damaged in transit, and I would have been perfectly willing to resolve the issue reasonably. The problem was what happened afterwards.
JYSK's customer service was incredibly slow to respond, and getting hold of anyone by phone or email felt almost impossible. Eventually, after a lot of chasing, they agreed to replace the entire order.
What followed was weeks of absolute frustration.
I was specifically told that the replacement furniture would be delivered and the damaged furniture collected on the same day. Instead, the new furniture was delivered while the old damaged furniture was left at my house for an entire week. When they eventually came to collect it, I was then told that they were only collecting three of the six items.
So I was left with a hallway full of boxes and unwanted damaged furniture, with no clear communication about when the remaining items would actually be collected.
As I write this, I am still waiting to hear back from customer service. Getting a response from them is incredibly difficult, and despite the amount of inconvenience this has caused, I haven't received so much as an apology.
The real cheek is that, after all of this, I was offered a £25 refund.
The furniture may be decent, but if something goes wrong with your order, be prepared for a long and incredibly frustrating process to get it resolved. In my experience, the delivery service, packaging, communication and customer support have been seriously lacking.
I would not recommend JYSK based on this experience.

Bought a chest of drawers for my daughters nursery a few weeks ago. It was missing ALL of the drawer runners so I can’t actually build it. I rang customer services and they said they would post out. Three times in the course of that conversation i checked they have all the right parts ordered and they confirmed yes- and then I am told it will take upto 13 working days to receive as they are coming from Denmark. They arrive nearly two weeks later and guess what, they haven’t sent all the parts I need- they send me one set of drawer runners. Awful customer services, just reordered again but told to wait another two weeks for delivery.

I visited the store today to exchange an item but didn’t have my receipt. Mat from the Sheffield store was extremely helpful and went above and beyond to support me with the exchange. His attitude, patience and professionalism made the whole process easy.

Very disappointing customer service.

I purchased a sofa from JYSK and it was delivered on 18 August 2026. After less than one month of normal use, the fabric on the corner section tore.

I contacted JYSK on 2 September to report the problem and ask for the damaged section to be repaired or replaced. I have still not received a proper response to my complaint. I have only received an automated email saying that they aim to respond within 5 working days.

The tear is getting worse with normal use, yet I am still waiting for JYSK to deal with the issue.

I expected much better customer service from JYSK, especially for a sofa that is less than one month old. I hope they resolve this properly and promptly.

Absolute rubbish.. I have ordered 2 wardrobes 2 beds, and 2 mattresses. The wardrobes arrived damaged: one was badly damaged, and the other had cracked doors. Got them replaced just to receive them damaged again.

We ordered a TV unit & 2 bookcases on 23/08/26. Delivery was supposed to be 04/09/26, on the morning of delivery day we received a text message saying the date had been changed to 08/09. We still haven't received any updates or communication from them. Rang the helpline & was told to use the 'online chat' & the call was ended from their side. We'd already tried that & the online chat is offline so no luck there. Rang another helpline & after being told that we were number ? in the queue(we weren't given a number at all throughout the 30 minute wait)we gave up. The money was, actually, taken out of our account, almost £400, on the day we placed the order. We are going to go to the store, tomorrow, to cancel the order &, hopefully, get our money back.

We bought two inflatable beds from JYSK Darlington and unfortunately, after some use, both developed faults along the seams. By the time we returned them, more than 70 days had passed since the purchase, we no longer had the receipt, and we had even thrown away one of the original boxes.

We were expecting the return to be quite difficult, but it was exactly the opposite. The staff were extremely helpful, found the purchase details and dealt with everything quickly and professionally. Both faulty beds were refunded without any unnecessary hassle.

It was a really positive experience and gave us a lot of confidence in shopping with JYSK. Problems with products can happen, but what really matters is how a company deals with them when they do. In our case, the customer service was excellent.

Thank you to the JYSK team — we’ll definitely be happy to shop here again. Highly recommended!

In Doncaster, the service was appalling - there was a lack of kindness and understanding towards customers with young children. To make matters worse, they’re chatting amongst themselves, thinking I can’t hear them. This will definitely be my last time shopping at this shop.

Was very wary after all the negative reviews. Ordered a table very similar to one we’d been looking at on John Lewis for £1000 - this one cost £250 and has 2 extenders rather than 1 (even better). Quality is brilliant, easy to put together, great communication and delivery was quick, less than a week later. Don’t believe all the bad reviews, our experience has been brilliant

Terrible. Ordered almost a month back. Evri have 'misplaced' our items. They say they have told JYSK. I have emailed JYSK several times and had no response. I am currently 30 mins into a phone queue to their customer services. I want my items or a refund. Simple.

I was in the Cannock store on 14th August and bought two sofas. The assistant, Callum was extremely pleasant and helpful and took time to help me order their delivery. The service in this store was excellent.

They never called you back as they are saying, it’s been a week still waiting someone to call and proceed with my refund

Initially waited 3 weeks for a Dining Table to arrive, after Customer Service call I received Transport refund, however when finally Dining Table arrived was damaged and we had to call them again for a replacement, waited another 2 weeks for damaged Table to be collected and to receive the replacement. After that we didn`t wanted anymore but because was more than a month from the Invoice we had to return it to a store (very very far away from us) only for a check and quote if they can receive back?! Where is your "Unlimited return" store or online policy, this is from their website:
"
Unlimited returns
At JYSK you can always return your purchase if you change your mind. Whether you have purchased a product online or in a store, you can exchange or return it without time limitation. You can even return online purchases in any of our stores.
Read more about our return policy
How to return purchased items at JYSK
Whether you have purchased an item online or in a store, you can exchange or return it in any of our stores for free. Bring the item and proof of purchase to the store and we'll help you.
If you prefer to return the item the same way, if you had it delivered, that's still possible. Just contact our customer service team.
"
If you cannot live without a JYSK furniture better go to a physical store if you have something near you or just buy from another place, is not worth your time, energy and money.

I wish I read the reviews before ordering, DO NOT ORDER FROM HERE!

I could sit for days detailing everything that is wrong with this company, from lying about delivery dates being rescheduled, to taking hours to speak to someone who then cuts you off (happened several times), to receiving damaged goods with no follow up of when it will be resent or now picked up. To further lies from the customer sevice team advising they are the complaints team and stating you cant speak to a manager. Please save yourself time, money, effort and your sanity and DO NOT BUY FROM HERE!!

We went especially to get 4 hook over plastic plant hangers, which stated on line they was in stock, NOPE when we got there was none, lad we asked did try to find some, but had to ask lady with blondish brown hair tied back & really she couldn't have cared less, customer service NOPE

Absolutely dreadful customer service over a missing bag of fixings.

I placed an order worth over £1,500, including a £375 MARSTRAND dining table for use as a meeting table in my office. It arrived on Tuesday with no fixing kit, making the table completely unusable. I have already had to cancel meetings because of this.

Despite several calls, JYSK’s solution is to send an entire replacement table legs box and then arrange another collection after I remove the fixing kit. Three days later, this still has not been dispatched. I have now been told it might leave today, or possibly Monday. There is still no confirmed delivery date.

JYSK’s website shows the same table in stock at nearby stores in Rotherham and Sheffield. My partner was actually in Rotherham on Tuesday and could have collected the fixings. I have now offered to drive to Sheffield myself, but JYSK will not release the fixing kit from the table held there because it would mean the store could no longer sell that one.

So their priority is keeping another table saleable while a customer who has already paid is left with a completely unusable table.

I submitted a formal complaint and received an automated email asking me to rate their response, despite nobody having responded. I have since been told complaints can take five working days to answer.

They have now refunded the delivery charge, but that does not solve the problem. I still have a table I cannot build, no confirmed dispatch and a fixing kit sitting in a store just up the road which they refuse to let me collect.

A simple missing bag of fixings should never be this difficult to resolve. I will update this review if and when JYSK actually provides a working solution.

I would honestly rate this company 0 if I could. Worst customer service I have ever experienced. Ordered a dining table and 6 chairs. First of all the delivery was way late and when it got here 3 of the 6 chairs came with massive rips in them, the table was chipped all over the top and had marks all over the legs. We rang customer service who said “you can’t submit a complaint and have a refund at the same time” we opted for a refund to just get our funds back, 2 weeks later no refund so we call. They then refund us £100 short and customer service is either no where to be seen, or tell you they will sort it out and then do nothing about it. They are an absolute disgrace I would save your money and shop elsewhere.

I purchased a chest of drawers. There were parts missing and when assembled the drawers would not fit. There are gaps between the drawers.
Very disappointed with this purchase.

“Shocked by the terrible service at this Barnsley store! Wanted to see a bedside table properly — staff wouldn’t take it down from a shelf, hiding behind ‘health & safety’. Asked about returns: told I can return it but lose full refund if assembled. So: can’t view it properly → can’t get full money back if it’s wrong? Total farce! Left empty-handed, won’t be back.”

I am amazed how many bad reviews. Our experience has been good. Our local store is Blackburn and the staff are lovely and helpful. The furniture is much better quality than it looks. Our lymphjordan bedroom furniture looks like the wood is too thin but i am really heavy and amazed how the bed supports my weight. Just as good as Ikea without having a hike to get things. Obviously this means a smaller selection and yes, as some have said, delivery can take a couple of weeks if items not in stock. The staff make it for me though, such a friendly bunch