JYSK Opiniões 

I placed an online order for click & collect recently. When I attempted to pay, I received an error message stating that a technical fault meant the payment had not been processed. I tried again and received the same error message, so I assumed the order had not gone through and abandoned the purchase.

About an hour later, I received two confirmation emails with two separate order numbers. I contacted customer service and, to be fair, the duplicate order was refunded within a few days, which I appreciate.

However, my main concern is the length of time it is taking for the click & collect order to be prepared. I was not aware that it would take so long. It has now been 10 working days and I have still not received a text or email to say that the order is ready to collect.

In my experience this seems like a very slow turnaround for a click & collect service. I would appreciate an update on the status of the order and an indication of when it will be ready for collection.

5 Stars + 🌟 for Mark Hennessy, Tralee, Ireland store. Having experienced a negative experience from an unhelpful member of staff, I was delighted when I met Mark instore today. He was amazing. 5 Star service. He couldn't have been more helpful & knowledgeable of the item I was purchasing. I was overwhelmed by his kindness. A truly honest & hardworking member of staff who certainly puts JYSK customer's first. Treasure him... he is a wonderful asset to your company. Please thank him on my behalf 🌟🌟🌟🌟🌟

I have had the worst retail experience of my life with JYSK Ireland. I received a sofa and sideboard with damaged outer packaging and multiple manufacturing defects. I have disassembled and reassembled parts three separate times, only to be sent more faulty hardware.

Customer service is unprofessional and shows zero empathy for the fact that my home has been a construction zone for weeks. They refuse to provide a professional solution or a simultaneous swap of the defective goods. If you want quality furniture and respectful service, shop elsewhere. Avoid JYSK Ireland if you value your time and safety.
Case Number: 29662755

Recieved our wardrobes only to find doors were damaged have to wait 3 weeks for new ones also we were told that drawers in wardribe would be 80 euro extra but no sign up saying that very disappointed with order

After window shopping for months I finally decided today is the day I will finally commit to purchasing new furniture for my living room, I wounded up in Jysk at Dundalk retail park and the young man that served me was very informative and helpful, Aaron was his name, he was patient with me and provided me with plenty of options, I was more than impressed with his services and the professionalism Jysk Dundalk was able to provide to me, if I could give more stars I would, they were brilliant!!!

I went into jysk in navan Co Meath today, I was there to buy a bath robe and knew exactly where to find it upstairs and knew exactly how much it cost. I came back downstairs with a bathrobe and the correct amount of cash in my hand. The check out lady was deep in conversation with a customer regarding a coffee table, she neither looked up and acknowledged me or apologized for the 8 minutes delay before I left the bath robe on the counter and exited the shop..I’ve never been left standing for so long or ignored with such pure ignorance by a staff member in any other shop ever. Please train your staff in basic manners and proper customer service as soon as possible, they’re losing you valuable business..
Thank you

I have been trying to return unused items for well over a month now, and the collection has still not been completed.

Several collection dates were arranged. Each time, I waited and ensured the parcel was ready. Nobody arrived. No explanation. No resolution.

What makes this even more unacceptable is that DPD successfully located the address for a separate collection without any difficulty, yet this particular return continues to “fail” repeatedly.

This should have been a simple and straightforward return. Instead, it has turned into weeks of back-and-forth emails, repeated promises, and zero action.

A return process taking over a month is not reasonable customer service.

Extremely disappointed with how this has been handled.

Disgraceful Customer Service and Constant Lies – JYSK Swords

​I strongly advise anyone considering a purchase at JYSK Swords to think twice. My experience has been a nightmare of broken promises, total lack of internal communication, and blatant disrespect for the customer.
​I bought a bed on January 5th, 2026. The salesman assured me it would be ready for collection in one week. Since then, it has been a series of lies and delays that have left me sleeping on the floor for over six weeks.
​To put this into perspective: I once ordered a custom-made bed imported all the way from Italy, and it arrived in just 4.5 weeks. Yet JYSK Swords cannot manage to get a standard item to their store in 6 weeks.
​Here is the timeline of their incompetence:
​January 5th: Promised 1-week delivery. Later, I noticed the receipt said February 5th. I decided to wait.
​Early February: I visited the store to check the status. I was told the order hadn’t even left the store yet, and they had no idea when it would arrive. Despite this, I paid extra for home delivery to simplify things.
​February 12th: I filed a formal complaint via email, explaining that I am sleeping on the floor. The response? A "brush-off" telling me to contact the store directly because they took the order. They promised the bed would be in-store on Feb 18th.
​February 18th (Today): I called the store. Not only was the bed NOT there, but they were "surprised" nobody told me. I was told there are two in stock elsewhere and they would call me back in "a few minutes" regarding a transfer.
​Current Status: It has been 4 hours. The store is closing. No call. No bed. Another night on the floor.
​The level of internal chaos and the "don't care" attitude from the staff is staggering. JYSK Swords does not value its customers' time, money, or basic well-being. This was my last time shopping here.
​Save yourself the stress and the back pain – shop somewhere that actually respects its customers.

I wouldnt even give 1. Terrible service. Unless you purchase in shop don't buy online. 7 days ringing to check my order status...left on hold you are number 1 ,2 etc in queue. AVOID ONLINE PURCHASING.

I ordered a mattress from JYSK Ireland based on a 4-day delivery promise as I needed it urgently. This promise was not met due to an internal "stock level error."
​Worse still, I was told via Live Chat on Thursday that the item was to be shipped that day and that the courier would deliver on either Friday, Saturday or Monday. Then to be told the following day that it wont even reach the courier until Monday, (also then trying to make me believe that that was the information i was given the day before) Providing misleading information regarding delivery status is a breach of the Consumer Protection Act 2007.
​Despite explaining that I am without a bed and have accessibility needs, that prevent me from taking phone calls, the agent repeatedly tried to push for a "callback" rather than resolving the issue via chat or email.
​I have been forced to sleep on the floor and will have to again for at least the next 3 night. I have yet to receive a fair gesture of goodwill for this significant service failure.
​Case Reference: 29715302

Jysk is so trash. We HATE and DESPISE jysk. My friend walked into the store last Sunday and they treated her like GARBAGE. 🗑️ She wanted to buy a washing machine for twelve quid but they sold it to her for two hundred!!!! 😱😱😱 AND THEN THEY HAVE THE AUDACITY TO GIVE HER CHEEK AND NOT GIVE HER A REFUND. They kicked her out because she couldn’t afford it. TERRIBLE SERVICE I HOPE THIS BUSINESS DROWNS IN MISERY!!! They also body shamed her. It’s not even Scandinavian it’s made in CHINA!!🇨🇳

Visited JYSK in Little Island today to purchase a number of items;
1 Eyelet curtains--asked for help; told they're upstairs
2 Inquired about matresses--same type of answer--they're upstairs
3 I intended purchasing , curtains, a matress and a sofa plus a couple of chairs--no interest in me as a customer, no initiative, couldn't care less and the store was very untidy --I left!

Didn’t even get what I ordered so no idea if products are bad like the reviews I’ve just discovered online. I ordered 2.5 weeks ago. Was told last week that my order would be in store by last Saturday. Never arrived. Went in to store today and was told order was “in transit” and should be there soon. Managed to get a reply from online chat this afternoon (after trying for 2 days), and was told my order would be 6 more weeks away!!! Unreal. What a waste of my time. I cancelled order and will never shop Jysk again. Now I just have to hope the refund arrives.

Service was rubbish, but worse was the waste of money and time putting the rubbish together. They had the wrong pieces in the box and when I went back it was almost a given that it would be wrong. It's 50/50 if what you get has the parts to make it.Save your money and go to IKEA

Purchased a shoe rack in Blanchardstown. When assembling it the pre drilled holes werent there. Brought it back (and its heavy). Never in my life have i seen such rude unhelpful staff. No manners, not even a please or thank you never mind any type of apology. Shocking customer service, wouldnt buy anything there again.

Had to return a faulty product to Jysk blanchardstown, the staff were very rude awful customer service had me feeling like returning the faulty product was a burden to them. never going in there again awful.

my recent experience with JYSK regarding the use of Humm finance and the extremely poor customer service I received across two of your stores at Mahon Point and Eastgate.
I was informed that JYSK accepts Humm finance, so I proceeded accordingly. However, when I went to the Mahon Point store to collect a reservation, I was told that they do not accept Humm at that location. This was already frustrating, as this information was not made clear beforehand.
To resolve the issue, I then went to your Eastgate store, where the situation became even more unacceptable i made a reservation online to be told that its not available even though online it was showing 6 available The employee I spoke with told me she did not know how to process a Humm transaction and stated that she had not been trained to do so. I was then informed that the only person who knows how to use Humm only works on weekends.
This level of service is absolutely unacceptable. If JYSK advertises or claims to accept Humm finance, staff should be properly trained across stores, and customers should not be sent from one location to another only to be met with confusion and lack of knowledge. Customers should also not be expected to plan their shopping around one specific employee’s work schedule.
This experience has been a complete waste of my time and reflects very poorly on your customer service standards. I expect a clear explanation as to why this happened and what steps JYSK will take to ensure staff are properly trained and customers are given accurate information going forward.
Staff are rude

The worst experience I have ever had. Do NOT buy from them. They claim returns are easy, they are impossible! Boyght 4 matterass toppers and 2 were in horrendous condition especially for the cost!

This company is Rediculies
They offer stuff that they don't even have it
Keep changing the date on the Web site that stuff .
Store collect the money and lies about (in my case )sofa is ordered but stuff not arriving for weeks ....
Keep changing the prices on web site and store up and down
Liffey valley manager nasty peace of work zero customer service quality..
Not recommended to deal with jysc store at all !!!

Very easy to purchase my item