KastKing Opiniões 

54
•
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve been using KastKing products for years, and I can honestly say I’ve been impressed with everything I’ve purchased. From reels and rods to clothing and accessories, the quality, performance,... Ver mais

Classificada 1 em 5 estrelas

I received the KastKing V16 rod holder as a gift in May 2026. The product is now difficult to spin and several ball bearings have come out. I reached out for warranty support and told them I did not... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have had an overall great experience with KastKing from the products to the customer service. I own rods, reels, bags, tackle boxes, line, rod storage, tools, and some accessories. I have not had... Ver mais

Classificada 5 em 5 estrelas

My experience with KastKing goes way back to when they first started as a company. My first KastKing product was the Pontus bait feeder reel. Honestly, back then I didn’t have money for the big brands... Ver mais

Informações sobre a empresa

  1. Loja de artigos de pesca

Escrito pela empresa

KastKing® is fueled by innovation, delivering high-performance, affordable fishing reels, rods, lines, and tackle for anglers of every skill level—from beginners to seasoned professionals.


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

54 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 70% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,1

Todas as opiniões

(54)

19 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Terrible Quality/And they don't want u to know it

I was pretty happy with this reel at first. However after only a few months of use the rotor already has a groove in it from the fishing line and it is rusting and I only fish in freshwater. Meaning that groove will inflict severe wear on the line and possibly even cut the line when fighting A fish. Obviously the rotors are not chromed or hardened as the well made spincast reels from the 60s and 70s were. And these Brutus reels are way to expensive to be a disposable one year reel.
Plus I contacted the manufacturer and Even though my reel is less than a year old they would not honor the 1 year warranty because I didn't order it from Kastking.
UPDATE,, Now Kastking contacted this Trustpilot site and are claiming I am lying about my experience and I made up the review so Trustpilot will take it down. That's so typical of a company that doesn't want anyone to know the truth. I have waaayyy more better things to do than sit around making up false reviews. That's so Communist like of this company. Squash the truth. So typical. I just hope I have reached thousands about the rotor issue. I know spincast reels like nobody else. 50 years of collecting and fishing with them. You should see my collection of vintage Spincast reels. I love taking them apart and studying how they are made. I probably have one of the largest collections in the United States.
Also notice the replied saying contact us. I have had at least 4 conversations with Kastking, the results are the same each time. Because I bought the reel from eBay brand new they won't honor the warranty.... Which is a minor issue. The main issue is they will not admit to a problem with the rotor durability.

2 de março de 2023
logótipo da KastKing

Resposta da KastKing

Greetings,
We are sorry to hear of your inconvenience. Please contact our customer service line at 855-830-7430 so we may have the opportunity to provide assistance. We Reached out to get more information to assist you and make sure you were well taken care of. you did not respond and are not in our purchase records anywhere. you even state that you did not purchase this from kastking. We are trying to Assist you not cover your experience. Once again if you will please contact our customer service line or respond to the request Trustpilot sent you for your contact info, we will do your best to assist you.

Classificada 5 em 5 estrelas

SPINNING CANNA MULINELLO E FILO

ho acquistato una canna da spinning un mulinello e una bobina di filo fluor carbon.
Tutto di qualità eccellente qualità prezzo indiscutibile la comunicazione con il cliente è stata eccellente risposta tempo zero. Ho chiesto se fosse possibile avere tutto per un data di compleanno non so come o cosa hanno fatto la consegna è arrivata in 15 giorni considerato i tempi di arrivo dalla Cina li considero i numero uno 🌟🌟🌟🌟🌟 più 🌟

8 de fevereiro de 2023
Opinião espontânea
logótipo da KastKing

Resposta da KastKing

Thank you for supporting KastKing! We love Our Fans

Classificada 2 em 5 estrelas

Horrific Customer Service - The Worst...Ever

I gave a 2 because their baitcasting reels are incredible and I own 6 of them - love all of them. My rating is for their customer service which is hands down the worst experience I've ever had...ever. They farm it out to China and communication is difficult with the language barrier. I needed new knobs and asked them for help since they don't have them on their website...after 5 emails back and forth (no one answers their phones) I gave up and ordered generic from amazon. So sad, because I love their baitcasting reels but will never order from them again because of their horrific customer service.

16 de janeiro de 2023
Opinião espontânea
logótipo da KastKing

Resposta da KastKing

Greetings, Our apologies for our phone services. We have been experiencing some large degree of difficulty with our 3rd party phone provider and are working to improve that service. Please contact our customer care at 855-830-7430.

Classificada 1 em 5 estrelas

No review = NO reel to review

I ordered a kast king spinning reel and never recieved it. The company refused to respond to my 4 emails asking for a refund. Customer service is awful. Imagine if you have a problem with a reel? May as well throw it in the trash because kast king won't help you. I will make sure all the fisherman fishing our trail knows to avoid kast king.

4 de junho de 2022
logótipo da KastKing

Resposta da KastKing

Greetings,
Please check your Spam and junk folder for replies. We reply to every email at service@kastking.com. Our appoligies for the late responce to your review here as we were just notified about this review platform and our profile was unclaimed. Our Customer service line is 855-830-7430 should you wish to speak with a US based personal customers service representative. Our phone hours are 9am - 4pm EST

Classificada 5 em 5 estrelas

Have bought several spinning reels

Have bought several spinning reels, pliers, landing net, braided line and flurocarbon line. No concerns. All well made. Oldest of my reels is several years old, still working well. Had an issue with one reel, a part came loose, customer service was great, sent me a spare part with no charge.

29 de setembro de 2021
Opinião espontânea
logótipo da KastKing

Resposta da KastKing

Thank you for your kind words! Its Always great to hear Our customers satisfaction

Classificada 1 em 5 estrelas

I have to agree with others

I have to agree with others. Customer Service is horrible. No answer to email. No answer to phone. Product is lost in transit and nobody at KastKing is available to help. I won't buy anything from this company again.

17 de março de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Customer service is terrible 3 days…

Customer service is terrible 3 days between email responses. If you call DURING their hours of operation it goes to voicemail saying there’s no one in the office. Reel is crap came broken. Now I have to wait another month to get a replacement. Kastking is not a reliable company don’t buy from them.

1 de fevereiro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered 2x

Ordered 2x, both times they canceled order without notifying me. Do not respond to emails

3 de julho de 2020
Opinião espontânea
logótipo da KastKing

Resposta da KastKing

Our Apologies, Our customer credit card safety if paramount our systems will stop any payment if the information does not match 100%. Please check your spam and trash folders for the responses.

Classificada 5 em 5 estrelas

Just got pliers on kastking called…

Just got pliers on kastking called speed demons and they work excellent for fishing as well as around the house repairs. Would reccomend to anyone.

30 de maio de 2020
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logótipo da KastKing

Resposta da KastKing

Thank you for the kind words and 5 star review! Our apologies on the delayed thanks, We just became aware of this review platform.

Classificada 4 em 5 estrelas

Good Value Brand

Kastking makes good value products. Some of their cheaper products are not the best quality, but give you a good bang for your buck.

15 de maio de 2020
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logótipo da KastKing

Resposta da KastKing

Thank you so much for taking the time to leave us feedback. Is there anything we can do to improve? We hope to see you again soon!

Classificada 1 em 5 estrelas

Terrible Customer Service

I order a couple reels and some fishing line. The fishing line was not in stock so kastking has amazon fulfill the order. I received the reels but have not received the fishing line. When I contacted kastking I was told to contact USPS to see what the problem was with the delivery, when I contacted them they told me that had not received the product from the amazon facility yet so there was nothing they could do and I needed to contact amazon. When I contacted amazon they said there was nothing they could do because the order was purchased from a third party and I needed to contact kastking because that’s who I ordered the fishing line from. So now I have been messaging kastking trying to figure out where my items are because I have already be charged for them but I am not getting anywhere. So I tried calling them, the line says they are open 830am-530am EST I have been calling at noon CST so they should be open and able to answer the phones but no one is answering.

4 de março de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

The Blackhawk 8 foot Telescopic Spinning Rod

I use The Blackhawk 8 foot Telescopic rod combined with the speed demon 3000 reel loaded with kastking 15 lb braid.
I mainly fish for Bass and Mullet in the summer and flatfish in the winter.
I totally recommend this company’s tackle to any light fishing enthusiast out there.
This gear is Affordable,strong,light and the reel is very smooth and does everything I expect from it.

19 de janeiro de 2020
Opinião espontânea
logótipo da KastKing

Resposta da KastKing

Thanks so much for sharing your experience with us and the 5 star rating! Always appreciated!!!

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