Katalyst Health 

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Had read lots of bad reviews but was desperate so booked an express test at Heathrow clinic anyway. The whole process was smooth and efficient. Kind man at front desk was helpful in explaining process... Ver mais

Classificada 5 em 5 estrelas

Our group of 16 could not be more pleased with how wonderful Pooja and Kiera were to help us administer covid testing. Extremely efficient, kind and patient. We are grateful that Katalyst Health was a... Ver mais

Classificada 5 em 5 estrelas

Great experience. Did our PCR tests at Nuffield health centre at 3pm and were expecting our results before midnight the following day. We had the results back quickly and efficiently within 3 hours of... Ver mais

Classificada 5 em 5 estrelas

The service was polite, efficient and thoroughly professional. I needed a PCR test for next-day travel to Japan, which has its own peculiar rules, and they knew right away exactly what was needed. The... Ver mais

Informações sobre a empresa

  1. Centro de diagnósticos

Escrito pela empresa

Katalyst Health is a provider of rapid COVID testing throughout the UK. Our team has provided on-site rapid COVID testing for major studios, broadcasters, cruise ships, and airports.


Informações de contacto

Todas as opiniões

(2485)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great experience

Great experience. Did our PCR tests at Nuffield health centre at 3pm and were expecting our results before midnight the following day. We had the results back quickly and efficiently within 3 hours of having them done! So pleased with the speedy service.

24 de setembro de 2022
Classificada 3 em 5 estrelas

Delay

Actually, we purchase a 3 hours rapid PCR test. However, we got the report 4 hours after we did the test. Luckily we reserve more time before the flight.

19 de setembro de 2022
Classificada 5 em 5 estrelas

Lab staff did excellent job – registration confusing

Lab staff did excellent job – "4-hour" test completed in under two hours.

Registration process was confusing – having registered once, there was an instruction buried in a very long "confirmation" email to register for a second time.

I turned up at the centre unaware of that requirement, and had lost my camera phone. Fortunately, the receptionist was very understanding and completed the second registration on his computer, and waved me through.

22 de setembro de 2022
Classificada 1 em 5 estrelas

NO REFUND

THEY NEVER GIVE YOU YOUR REFUND BACK! I cancelled the booking a week in advance, I have rung them 20 times, I have sent them 10 emails. No one replied.
I asked for the refund and I am just ghosted. This is very unprofessional, it’s like they would never give you a refund.

26 de setembro de 2022
Opinião espontânea
logótipo da Katalyst Health

Resposta da Katalyst Health

Good afternoon Lydia,

I am very sorry for the delay in getting your refund request resolved for you within a respectable time-frame.

It was not our intention to delay this process for you, however, I can see that one of our customer service representatives replied to your email on the same day to provide further information. We are sorry that you were not able to see our response but we will follow up with your most recent email with the same information.

The refund has been issued to you, and the email advises to allow 5-10 business days for this amount to reflect back into your account.

Once again, I do apologise for the inconvenience and please do contact us through email at support@wearekatalyst.com if there are any other issues that arise.

Kind regards,

Support Team

Classificada 5 em 5 estrelas

Test

Needed a PCR …easily booked and paid for on line, excellent service with a quick result. Thank you!

21 de setembro de 2022
Classificada 5 em 5 estrelas

Excellent service

Excellent service! Really friendly staff, who were helpful and accommodating. We were put at ease, the test was quick and we got results emailed within 15 minutes. Would definitely recommend.

17 de setembro de 2022
Classificada 5 em 5 estrelas

Thank you Katalyst Health…

I am really grateful to Katalyst Health for bailing me out. I got turned back from my flight because I did not present a covid test certificate. I needed one to present the following day. I almost missed the flight again. Thank goodness Katalyst did it for me same day at a really affordable price.

20 de setembro de 2022

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