Found this new place whilst looking for a slim lantern for my hall, the ones I liked were Nkuku, but they had exactly the same from kayu home and with a first purchase discount and also a Nkuku discou... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I ordered the seagrass baskets in the large and tall sizes, they are extremely well made, look absolutely stunning and are very reasonably priced. They arrived very quickly and I was kept up to date f... Ver mais
Despite being a fragile item, my order arrived in perfect condition thanks to the meticulous packaging. I was also kept updated via email & I received my order promptly.
Very helpful staff. Just a small problem with the availability of a certain lampshade. Called to see if it was in stock which I was told it was (before making payment) turns out the one showing in sto... Ver mais
4,8
Excelente
133 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent experience
Excellent experience. Ordered my gift and 24 hours later it was here!! Outstanding great communication from ordering, dispatch and delivery. Cannot fault this company 5*
7 de novembro de 2024
Very fast delivery and well packaged
7 de novembro de 2024
Good products, fast delivery
Fast delivery. Great product well packaged and a good price with the discount code. I would give 5 stars if they offered free delivery.
9 de outubro de 2024
Resposta da Kayuhome
Many thanks for your review and I'm glad to hear that you are pleased with the product, price and delivery service. We try to price our items as fairly as possible and, whilst we do offer free delivery on more expensive items of furniture, we think it is fair to charge a small fee for delivery of accessories (which is actually less than it costs us). This seems a fairer, more transparent way to charge for these items as opposed to just adding the equivalent of the delivery charge onto the price of products.
Thanks again and I hope we can be of service again in the future.
Kind regards,
James and the team at Kayu Home
Really pleased!
Item well packed - with super fast delivery. The price of the item was reasonable too. Would highly recommend.
30 de setembro de 2024
Lovely item (decorated blanket box)
Item arrived soon after ordering, in excellent condition and looks lovely. The delivery man was very good and took the item through to its intended place.
16 de setembro de 2024
My purchase came to the other side of…
My purchase came to the other side of the world without a scratch & faster than items I have bought within Australia
9 de setembro de 2024
A beautiful product - Brass Frame
A beautiful product, there was a slight delay in dispatch (due to holidays) but after chasing it was sent super fast and securely!
22 de julho de 2024
Excellent
Excellent. Very pleased with the item. Kept up-to-date with nice communication on when it would be packed and sent out for delivery. The item arrived safely & quickly. Thanks
9 de julho de 2024
Excellent company and Nicki in customer…
Excellent company and Nicki in customer service is the best!
Many thanks.
10 de junho de 2024
It was delivered shattered
It was delivered shattered. I have reached out to customer service, waiting for a reply
14 de maio de 2024
Resposta da Kayuhome
Dear Terri,
Thank you for your review and I am very sorry to learn that the glass light you ordered arrived so badly damaged.
While I hope you will agree that the light was very well packed, there is always a risk in sending this type of fragile item by courier, particularly when sending from the UK to the USA as in this case. We use Fedex for this type of delivery and they are normally very good, but inevitably items occasionally get damaged in transit however carefully we pack them.
We will of course arrange a full refund once we are back tomorrow after the weekend and will send confirmation once this has been processed.
I can understand your disappointment on receiving the light so badly damaged and your review obviously reflects this. I hope though that you have been happy with the service you received from my staff initially in dealing with your order and in our response to you.
Kind regards,
James Cottrell
Director, Kayu Home
Excellent products, value and service
30 de abril de 2024
Good website and lovely range of…
Good website and lovely range of products and very good price. Quick and efficient delivery. Perfect customer service. Thank you Nicki.
28 de abril de 2024
Opinião espontânea
Would buy from again
Good quality product, good customer service (especially Nikki in Customer service team) and faster than expected delivery (with good email updates)
4 de março de 2024
I love Nkuku pots and a vase
I love Nkuku planters and a vase! Very well packaged and super fast delivery!
Highest recommendations!
7 de fevereiro de 2024
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.