KEF Opiniões 192

Suite contact du support à cause de là mise à jour automatique du firmware de mes KEF 50 Wireless qui était bloquée, j'ai reçu un process détaillé pour résoudre le problème, qui a bien fonctionné.

Customer care, was indeed...customer care! What i mean is that they answered to my questions about KEF R3 Meta with the most detailed and in depth way they could. Helping me understand how to read the loudspeakers specs and make the right decision about amplifier matching.

I have some ceiling speakers that were purchased in 2012. A great product with no hassle.
However, when I took them down to paint the ceiling, I discovered that some of teh fixings were broken.
I spoke with Andy and then sent them back. A short while later they were returned all repaired and FOC.
Very unexpected GREAT service.

Really helpful support with a challenging home theatre set up. Answered my initial email within 5 days with a very detailed response and then followed this up with a phone call. Excellent customer service.

KEF is an amazing company. Extremely well made speakers at a fair price. Check out measurements conforming KEF speakers' exceptional performances at Audiosciencereview or other sites.

A fuir absolument. Commande tout simplement jamais arrivée, malgré mes nombreuses relances par mail .
Commande passée il y a maintenant un an. De vrais voleurs, qui refusent de rembourser et qui d'ailleurs ne répondent tout simplement plus à mes mails. D'après le site de suivi de livraison, DHL, la commande est retournée aux pays bas et pourtant ils ne me remboursent pas
Une vraie arnaque, fuyez !

I am extremely satisfied with the KEF customer support team. I received a fast and professional response to my very technical questions about my Kube 12b subwoofer.

I'd especially like to thank Gleam Lee, whose assistance was incredibly detailed and helpful. Not only did he fully answer my technical questions (about cables, connectors, and shielding), but he also provided me with the contact details for the local distributor in Budapest, which made everything so much easier for me.

This level of attention and expertise far exceeded my expectations. I highly recommend KEF's customer support. Their professionalism and customer focus are truly outstanding.
Thank you KEF, and special thanks to Glem Lee!

Rendkívül elégedett vagyok a KEF ügyfélszolgálatával. Gyors és professzionális választ kaptam a Kube 12b mélynyomómmal kapcsolatos technikai kérdéseimre.

Különösen szeretném megköszönni Gleam Lee-nek, akinek a segítsége hihetetlenül részletes és hasznos volt. Nemcsak teljes körűen válaszolt a technikai kérdéseimre (kábelekkel, csatlakozókkal és árnyékolással kapcsolatban), hanem megadta a budapesti helyi forgalmazó elérhetőségeit is, ami mindent sokkal könnyebbé tett számomra.

Ez a szintű figyelem és szakértelem messze felülmúlta az elvárásaimat. Melegen ajánlom a KEF ügyfélszolgálatát. A professzionalizmusuk és az ügyfélközpontúságuk valóban kiemelkedő.
Köszönöm KEF, és külön köszönet Gleam Lee-nek!

Ich habe die ls50 wireless von kef jetzt 2 Jahre zum Fernsehen und Musik hören sind die Boxen ein echter knaller. Glasklarer Sound auch bei geringerer Lautstärke.
Keinerlei ausfälle oder probleme.

I reached out to Kef Customer Service via email. Chris from customer service was understanding on my predicament on my foam inserts for my KEF Concerto speakers, which were destroyed by my dog before I was able to insert them into the speakers. Once I go the replacements I soon inserted them, so Sweetpea could destroy them once more.

Bought a pair of Kef R5 floorstanders after much demo'ing , from Audio t in enfield 2 years ago , prior to purchase I spoke to Andy at Kef for some advice. Recently noticed one of my speaker grilles had started deforming !! Contacted Kef & bizarrely Andy called me back & had the contact information from when I called 2 years ago !!! He said that they had experienced some isolated issues with the grilles & would despatch me a pair pronto !! He sent an email to confirm this ! What more can I say, Very impressive service from Kef & Andy !! Great speakers !! ( sent from my partners email in error) regards Remo.

Bought Kef lsx speakers over 5 years ago, and had to send them back due to a minor fault. They really are good speakers, and once repaired case number 00463048, I have got them back home, working as good as new.
The customer support is second to none, which justifies the quality of Kef products.

Produit visible en "stock" mais finalement ne l'est pas et il faut se battre avec le "service client" pour les joindre et se faire rembourser. Je vous conseille d'utiliser Paypal si jamais vous tentez tout de même l'expérience car seule la création d'un litige avec Paypal m'a permis d'être remboursé.

Kef's Spares department were found to be extremely helpful and Andy dealt with my spares request quickly and accurately even though my speakers are over 10 years old. A perfect 10/10 for customer satisfaction.

Having been KEF customer for some time I can only say positive things about the customer service team.
Thanks to Andy for being so helpful and resolving a small issue in super fast time .

Sehr schnelle Lieferung, hervorragender
technischer Support. Ein Problem mit dem
Kalibrieren konnte telefonisch gelöst werden.
Der Mitarbeiter war sehr freundlich und kompetent.
Die soundbar lässt sich schnell und unkompliziert
einrichten. Der Sound ist im Modus Film gut, aber nicht überragend. Wenn man Radio im Musikmodus
hört, ist der Klang nur mittelmäßig.
Somit ist das Preis- Leistungsverhältnis bestenfalls
befriedigend.

Great customer service for a query I made regarding speaker cables for my R3 Metas. Claire gave advice on purchasing from a shortlist and the sound is next level now. Other qieries made to KEF have also always been excellent so far.

Material: KEF LS50 Wireless II + S2 Floor Stands

While the sound quality of the speakers is excellent, I’m very disappointed with the length of the included cables. Neither the power cables nor the interconnect cable between the speakers are long enough — especially if you're using the S2 floor stands, which naturally increase the distance between the units.

If you choose to go with the floor stands, be prepared to purchase the optional K-Stream cable separately (€159), and possibly one or two longer power cables — which, surprisingly, KEF doesn’t even sell.

I contacted customer support but received only brief replies and no willingness to make any commercial gesture. Frankly, I find that unacceptable for a speaker and stand setup that costs around €3,000.

Placed an order and had money taken. Speakers were never dispatched, they never initiated contact and took days to respond to even say they will look into it. Eventually told they dont have stock and dont know when they will and to expect a refund in an additional 4-5 days.

My experience started when I attended an event at the Kef Music Gallery in central London, which was extremely informative and highly enjoyable. I got to experience my dream speakers (Blade 2 Metas) as well as the colossal and truly bonkers (in a good way) Muons. The Manager and his staff all optimised great customer service and their knowledge and enthusiasm for Kef was obvious from the start. For me the highlight of the evening was my seeing (and hearing) the new XIO Dolby Atmos Soundbar, which was announced only a few days before. To say that I was extremely impressed by the XIO would be an understatement. The design, technology, build quality and (most importantly) performance blew me away; so much so that I determined to order one as soon as I got home.
While in transit, I received an email from KEF thanking me for attending the event and requesting that I provide feedback, in exchange for a discount code for a £100 discount for any item over £1,000! Unfortunately, when I entered the provided code into the online order, it informed me that it was not valid for the XIO - presumably because it had not yet been officially released?! I emailed KEF support for clarification on Sunday, and a little after 9am on the following Monday, I received a response from Claire, saying that she would speak to the team re: the discount code. Less that an hour latter, she emailed me again to say that the code should now work with the XIO - which thankfully, it did!

I placed an order for a pair of refurbished R7 metas, at a price that was almost £1000 below RRP, on Friday evening and the speakers arrived on Tuesday morning. Great service and the speakers look to be indistinguishable from a brand new pair.