I had a free quote to assess damp issues in my flat. Seweryn Slowiok came to do the assessment and I was very impressed by his professionalism and the time and care with which he did the assessment.... Ver mais
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Kenwood replied to my queries when no other company did. Carol who I spoke to first was supportive and helpful and James got back to me in a timely manner once I’d sent photos of the mould in question... Ver mais
I would like to say that Jim O’Malley CSRT, Head of Surveying & Sales from Kenwood Damp Proofing PLC provided excellent service. I filled in an online query form based on a quote I had received and w... Ver mais
A empresa respondeu
Lee came to the house and made a very detailed and accurate report on our damp issues. I was mainly concerned that there was nothing structurally wrong, and he was able to reassure me that it was main... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Over 10,000 homes damp proofed! Kenwood Plc are specialists in Damp Proofing London & the UK, Basement Waterproofing, Condensation Control, Dry rot and Woodworm infestation.
Informações de contacto
9 Greenhill Crescent , WD18 8QU, Reino Unido
- kenwoodplc.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brendan & Gavin . A* Work
Brendan & Gavin are delightful & were very professional in solving a problem with our damp coursing. Their work on our old Cottage was exemplary . Would highly recommend .

Resposta da Kenwood Damp Proofing
Great customer service and super accommodating
Louise has been extremely helpful in arranging damp assessments and has shown great flexibility throughout the process. She has been very accommodating whenever questions have arisen, and the service provided has been excellent.

Resposta da Kenwood Damp Proofing
Had a great experience with the damp…
Had a great experience with the damp proofing of my downstairs bedrooms. Noel and Amin were awesome, would recommend!

Resposta da Kenwood Damp Proofing
James O' Malley from Kenwood responded…
James O' Malley from Kenwood responded very quickly having already arranged a start date for the work at the property.
I am impressed.
Navam

Resposta da Kenwood Damp Proofing
Professional and Helpful
Jim was very efficient dealing with the tenants and the landlord. They carried out the survey within 24 hours and provided a survey report for the damp course treatment and prices within 48 hours. Jim has now liaised with all parties to book in the work next week. Jim was very professional and helpful

Resposta da Kenwood Damp Proofing
Exceptional Support During a Difficult…
Exceptional Support During a Difficult Time
After my father passed away last year, I was faced with the daunting task of managing his flat—sorting through belongings, preparing it for rental, and addressing necessary damp proofing. It felt overwhelming until I contacted Kenwood and spoke with Jim O’Malley.
Jim’s expertise, patience, and practical advice have been truly outstanding. He took the time to explain everything clearly, breaking down the work into manageable parts that allowed me to move forward while juggling the complexities of estate management. His understanding of both the technical aspects and the emotional weight of the situation made a real difference.
I’ll likely be reaching out to Jim again as the work progresses, and I have every confidence that his guidance will continue to ensure things are handled efficiently and professionally.
Thank you, Jim—I genuinely appreciate your support.

Resposta da Kenwood Damp Proofing
Speedy service
Speedy service. Tom and Reece were polite and helpful and did a great clear up at the end.

Resposta da Kenwood Damp Proofing
Great team!
Both James O’Malley and Karen Sturges were very patient and helpful in helping me understand and resolve issues in a building survey and booked a damp survey in really quickly, thank you!

Resposta da Kenwood Damp Proofing
Christopher was very helpful
Christopher was very helpful . it is second time I am using Kenwood and both times I had great service .
I would recommend this company as their professionalism and knowledge makes the difference .
Maria

Resposta da Kenwood Damp Proofing
Extremely efficient
Extremely efficient! I emailed, asking for a copy of a certificate of guarantee for work that had taken place a few years previously. I received the certificate within a couple of hours of sending my email. I can't believe how efficient this company is!!!!

Resposta da Kenwood Damp Proofing
Tom and Reece very professional
Tom and Reece were very friendly,professional, helpful and understanding.They kept things very neat and tidy. After finishing each Room vent they vacuum and made sure everything is at its place.

Resposta da Kenwood Damp Proofing
Tom and Reece were excellent from start…
Tom and Reece were excellent from start too finish , clean and tidy and did a thorough job , would recommend.

Resposta da Kenwood Damp Proofing
Inaccurate Sales Ploy
The surveyor was at my property for about 15 mins and the report came back within hours with blurry photos which I think indicates the complete lack of thoroughness. The recommendation was (of course) a damp proof course for rising damp.
I have since commissioned a water damage report from an independent company who don't sell any remediation products and they have concluded that the main issues are the result of internal water leaks and they don't believe there is rising damp. They were at the property for 2 hours and used thermal imaging devices.
The survey from Kenwood was completely inaccurate and it was quite obvious they just wanted to sell me a damp proof course for thousands of pounds which it turns out I don't need
very poor - I do not recommend these people - be very careful - this is borderline fraud

Resposta da Kenwood Damp Proofing
Kenwood - first class customer service
Kenwood did an excellent job of damp proofing on our property nearly 14 years ago but when I had a query following a recent surveyor's report they could not have been more helpful. Having contacted them via their website I received a follow-up email and then a call from Chis Allum, Customer Services Manager.
This was excellent customer service that is increasingly rare these days.

Resposta da Kenwood Damp Proofing
Extremely efficient
Extremely efficient, helpful and kind. would definitely recommend. Chris has been a great help!

Resposta da Kenwood Damp Proofing
Glenn & Dan dream team
Glenn & Dan dream team
This was our second time using Kenwood. We chose them because their work is high standard, comes with guarantees and very professional. We had to damp proof a lot of our ground floor, a job that apparently is normally done when there are no dwellers. Glenn & Dan were knowledgeable, lovely and efficient and worked around a 4 person family containing and clearing all dust. Our one hiccup was on day one when we found out the job would take longer than the office described and that we had to remove radiators. This information was in the original report but buried in 17 pages of info. I'd recommend the office to ensure customers have read your small print and as a customer ask for the dream team Glenn & Dan

Resposta da Kenwood Damp Proofing
Tom and Reece were excellent
Tom and Reece were excellent. Professional and very hard working. For such a messy and dirty process they were very clean and tidy first class and kept the rest if the house free of dust at all times. Thanks Pat Kane

Resposta da Kenwood Damp Proofing
Kenwood has ruined my rental set up
Kenwood has ruined my rental set up. I committed to spening nearly 7k on a damp course, which has left me with recurrent damp patches. The aftercare, and the one particular person (Christopher Allum) whom I have been left to deal with, is rude, stubborn and seems to hate communicating with his customers. There has evolved to be a new intensively damp patch, as they decided to leave a single small 1ft area untreated, right in the middle of the wall. So all the moisture has been now capillaried to that spot. Its a direct result of their poor decision making on my job. They have made me pay twice 180 to revisit and discuss things, so thats £360!!! Just to communicate! Are wont take any responsibility for their work, and keep sending me week late monosyllabic and rude replies offering to quote me for new works. A guy came to review the job yesterday, who seemed nice, and verbally admitted that they should have included that small area in the works, so he would try to help me, but yet again Christopher Allum, who I would never want to deal with again, has shut all of it down and offered to quote me for works. 7K!! PLus horrific after care.. and £360 for even a conversation. And still a damp house, that the council is now on my case about. Never using Kenwood again. feel like its a power game rather than customer service, They have clearly screwed up.

Resposta da Kenwood Damp Proofing
Tom and Reece was very professional and…
Tom and Reece was very professional and thorough and done an excellent job highly recommend

Resposta da Kenwood Damp Proofing
Very helpful and professional
I sent a request and was called back immediately. After sending images, I got a call from Jim O'Malley who, after look v at our images, gave me some very helpful advice, advising that our problem probably isn't a damp issue and we need another professional. He could easily have come out, charged us a survey fee and then said the same thing but he didn't. Extremely helpful and professional and wouldn't hesitate recommending Kenwood for one second!

Resposta da Kenwood Damp Proofing
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