King Crab Opiniões 

I recently placed my regular snow crab order that I’ve been purchasing from yourselves since finding your website about a year ago. For this recent order, along with my crabs, I decided to try a kilo of your fresh whole mackerel. I’m always pleased with the quality of your snow crabs which is why I continue to order them on a regular basis, but I just had to write this review to let people know how pleased I am with the quality of your fresh whole mackerel.

Mackerel is a fish whose quality deteriorates rapidly once it dies, due to the enzymes in its digestive system which continues to break down the flesh of the fish itself from the moment it dies, so keeping mackerel fresh after they’ve been caught requires some effort and expertise, especially considering they have to survive delivering.

I’ve had the pleasure of catching fresh mackerel from the ocean on numerous occasions, many years ago, and discovered for the first time that the taste of a fresh caught mackerel is completely different to the taste of the mackerel I’ve been purchasing from supermarkets, even the best supermarkets! COMPLETELY DIFFERENT! Fresh caught mackerel is a wonderfully tasting fish, and compared to supermarket mackerel, well, there just isn’t a comparison! You may as well be eating a different fish altogether!

I’ve said all this just to say, WELL DONE Premier Seafood (aka, King Crab) for providing the freshest mackerel I’ve had the pleasure of enjoying since catching them fresh myself, all those years ago!

If the freshness of your mackerel is an indication of the freshness of all your fish; then, Premier Seafood/King Crab deserves an award for quality and service!

Excellent service and great products at a fair and affordable price! The UK needs more businesses like yours. Please never change!

TR

Such a shame. We thought we had found a quality seafood supplier whom we could have relied upon for many years to come. Although our first delivery of halibut and lobster tails was very good, we didn’t expect the standard to drop so quickly on our second one.
Having purchased expensive wild bass, what we received was just terrible quality. Fillets had not been descaled and the filleting itself was done without care, as there were several with large pieces of fish hanging off. .
I sent photos to King crab by email and having waited two weeks, still haven’t received a response. All I can say is we’ve learnt our lesson. Whatever reply is eventually provided, if one is of course, it will now just be a reaction to this review, rather than a desire to deal with having sent us very poor quality seafood.
Our advice? If you’re still want to use this company, we suggest all purchases are made with a CREDIT CARD. At least that way you’re protected and don’t end up losing hundreds of pounds.
As for ourselves, once bitten twice shy as they say. We will happily be going elsewhere. Such basic standards like descaling and filleting should never be an issue, if you’re supposedly a specialist supplier. These standards are even found at your local supermarket. But when a so-called expert seafood company can’t be bothered to control these most basic aspects of fish quality, there is really no confidence when ordering anything from them.
As we said what a shame.

Arrived when ordered. Frozen fish solid and fresh fish nicely chilled, in separate boxes. All of excellent quality and much cheaper than the supermarket without the nasty fishy smell you get at their fish counters. Only quibble was they didn't have any smoked haddock but they had everything else that I wanted.

Ruined plans, hidden costs, and zero customer service. Avoid!

I ordered a large box of crab for a specific delivery date a month in advance, which was clearly stated on the order form. They completely ignored this and delivered the crab a month early.

When I contacted them to explain we had no space to store it, they admitted it was "human error" but told me to ask my neighbours to store it for me. Because of their mistake, I had to throw away items in my own freezer to force it to fit. Furthermore, the crab was not packed for long-term storage, meaning I had to buy specialty bags, heavy-duty foil, and spend hours wrapping it to contain the smell.

I requested a credit to cover the cost of the storage materials we were forced to buy due to their blunder. They completely ghosted me and never responded. Absolute lack of accountability—do not trust them with advance orders.

Wish I’d have read the reviews before ordering my two seafood boils. One arrived in perfect condition whereas the second one looked as though it had been put together with all the bits they couldn’t sell. Got in touch asking them to rectify as was for a birthday dinner. Response from Ruth saying sorry your seafood arrived damaged but it will still be perfectly edible!! So, if you want broken seafood that looks like it’s been kicked around a car park buy from King Crab!

Order went in 23rd Feb to be delivered 27th Feb, for a meal on 28th Feb, as per t.s and c.s on King Crab's website.
Message received from delivery company 18.30 27th Feb that there would be a 24-hour delay, exclusive of weekends - order would therefore be delivered Monday 2nd March, which was too late.
Order found on doorstep Sunday 1st March, 10am, lukewarm. The item was supposed to be frozen. It couldn't be refrozen or eaten. The item was unsuitable and not fitting the description - a contravention of our consumer rights. I had paid £48 for the seafood and £15 for delivery.
Refund therefore due - but no contact from King Crab to any of my (polite) emails and the number online doesn't ring.
Trading Standards, Citizens' Advice and bank contacted; I will obtain a refund through them instead.
Avoid this company. They either can't manage, or can't be bothered managing, the customer service side of the business; an increasing number of customers are highlighting issues with delivery, freshness of goods and comms. They are failing.

What an arrogant nonchalant uncaring attitude to customer service and care kingcrab.co.uk take if there’s an issue.
I ordered King Crab legs and Halibut totaling £108.85 as a treat, which is more than I’ve spent on fish in one go in a long time!
My front door leads directly out onto the pavement, there is no porch, there is no infrastructure of any kind at the front of the house is directly onto the street and DHL in their wisdom left this parcel outside my front door unattended.
There was a clear notice in my window that undelivered parcel should be left at the corner shop which is five doors down.
Naturally the parcel disappeared which is no surprise given the place they had left it.
I reported this to kingcrab.co.uk and had to send another two reminders as this was a time sensitive issue before I received a reply five days later.
Here is the response:
Please see attached the image of your delivered order. Unfortunately, I don't think the driver see the message in your window and has left the parcel. The courier would have sent a text message with a 1 hour delivery slot once the order was loaded onto his vehicle and another once the goods were delivered.
Unfortunately, on this occasion there is nothing more that we can do to help you. You might want to try with DHL but I'm not sure if they will be able to help.
Kind regards
Ruth
kingcrab.co.uk

DHL are saying it’s the liability of the merchant. The merchant of course is saying try DHL and you just get sent around in circles with no solution to their incompetence. How you would leave a parcel directly outside a public walkway is beyond me especially when there is an alternative literally less than 20 seconds away about being the local corner shop.
The loss of over £100 worth of food has left a massive dent in my shopping budget for the month and they do not give a toss!
NEVER RISK YOUR HARD EARNED MONEY WITH THIS COMPANY/FAMILY.
THEY ARE A DISGRACE!

AVOID!

Had been purchasing fish/seafood from King Crab for a while. My last order arrived with 2 bags of king prawns which were discoloured orange/brown. When defrosted they smelt off. When I complained the king prawns had at some point thawed out and refrozen. I was met with a very rude response from MD Nathan Godley who challenged me to contact trading standards!

I have 30 years catering experience and know when seafood has not been stored properly and no longer fit for consumption.

I will not be ordering from King Crab again.

Had delivery 9/4/2025 over £100. Halibut and Haddock both brown in colour, looked very unappetising. Not sure if we'll even eat it. Very disappointed. Can't find an email address but looking at reviews here it would probably be a waste of time complaining. Won't use King Crab again. Definitely not recommended,

ordered skinless sole frozen, came so freezer burnt I would not feed it to the dog, King crab meat packed 2003 . full of water and tastes like rubber.

emailed king crab no response.
spent over £200

stay well clear

Just spent over £100 on King Crabs legs to find them full of rubbery inedible meat due to the crabs getting ready to moult. They knew the meat was no good because they sold it uncooked which I found unusual at the time but fully understood once I cooked them. They offered £40 discount on next purchase which I politely declined and asked for a refund. Haven't heard from them since. Don't waste your money.

No meat in KingCrab. No response to emails.
King Crab decided to respond to me via my
personal email. They said they were no longer going to bother to sort out issues. They also said I’d never left them a positive review, which is correct, but I also never complained when I received fish smelling of ammonia, 9 lobster so overcooked they were inedible and crab legs that had been cooked by themselves also void of meat. They also educated me on how they seafood should be cooked. Boiled they recommended but yet I steamed.
Not sure boiling would have produced anything worth eating.
Terrible customer service. Stay clear.

This is the second time I have ordered from king crab.co.uk,the delivery was good everything still frozen,but the king crab legs as in my previous order were rubbish no meat inside your paying alot for shell this was like my first order which was a few years ago but thought I would give it a second chance but never again the first time I sent an email to the company and got no response ,won't be using this company again.

Fast delivery. But, not all frozen seafood is fresh. The meat of the lobsters and prawns are mushy. You get what you pay for.

Just tried the Argentinian Wild Peeled And Deveined Prawns that I bought a while age and deforsted and have to say that they are the worst prawns that I have ever had. They have the texture and taste of farmed warm water prawn not the cold water wild prawn as advertized.

Great quality seafood at affordable prices straight off the boat.

Well laid out shop with a great selection.

I have been an occasional personal customer (mainly Christmas) for 10 years and have recomended products particularly the large argentinian prawns and lobsters to venues I have been involved with. Always superb quality, always superb service and most importantly a quality business that that knows what it is doing and cares about its products.

It was a great experience i really enjoyed the meal. will definately visit again.

Amazing prices, especially the special offers. Just ordered 9 lobsters! Amazing quality. Very freindly on the phone arranging my delivery.

King Crab aka Premier seafoods, acknowledged my order 1st thing yesterday, 13th June, DHL were their chosen delivery agent on this occasion, 09:15 today the 14/6/24 frozen seafood order arrived on doorstep, no sign of thaw whatsoever, great products at good prices..... journey was Grimsby-Lincoln-Ipswich- then just south of Colchester, cannot fault them at all, first class company, will use/recommend them any time,..... & yes I was sceptical, DHL were spot on, delivery was well marked "Must be delivered today" true to their word!