Kistania Opiniões 

289
TrustScore: 2.5 em 5

2,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Ordered sandals (in Jan) Delivery takes 2.75 month (China New year party,,) Quality ok Be careful with shoe size Check for Kistania vouchers, coupons K is a retailer, reorders on demand not a... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Zamówiłam płaszczyk który miał być na okres zimowy. Niestety okazało się że płaszczyk jest mimo że zamówiłam o jeden rozmiar większy jest dość wąski. Ponadto na filmie wyglądał na idealny na okres zi... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently ordered from Kistania and I’m absolutely impressed. The products are amazing – I got a gothic dress and a leather blazer-style jacket with a satanic bag, and everything was stunning. The qu... Ver mais

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread. We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

289 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,5

Todas as opiniões

(289)

6 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Scam

Wow. They send me an item that's nothing like image on their Website. Now they are telling me I have to pay postage to return when you know you have scammed me. Absolute disgrace. They know what they are doing and still trying to make money from it by telling customers to pay the postage. This should be reported to the police.

You can tell the fake comments about brilliant experience. The website needs to shut down. I won't stop until I get my full refund including postage and packaging

15 de agosto de 2024
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!

Classificada 1 em 5 estrelas

Poor service

The dress came in the wrong size, I returned it to get the correct one but had to pay an additional £25 to get it shipped back to China. The replacement was made of cheap fabric and had stains on the sleeves and also didn’t fit. It was their smallest size and I’m a UK size 8/10 (M). They only refunded me the cost of the dress minus any shipping. I’m appalled and will never order from here again.

17 de julho de 2024
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, our store has a complete return and exchange policy. Return shipping costs are the responsibility of the customer. If you still have questions about your exchange, you can contact our after-sale email, we will solve your problem within 24 hours during working days. And thank you for your comments, we will continue to improve our service!

Classificada 1 em 5 estrelas

Don't order from this scamside

Update answer: I've checked my spam mails, there is no information about the delivery of my item!
My email adress is correct, because I've got an order confirmation and get Kistania information all the time, you have my correct email adress!
What happens now? Will I get my money refunded?

Don't order from this scamside! Was waiting over a month for my item, when I checked my tracking link, it showed that it's been sent back to the company! I've never received an e-mail ore sms that my item is ready to pick up!
I'm very disappointed and angry! Guess I'll never get my money back either

7 de agosto de 2024
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear customer, when our order is shipped, the system will automatically send a shipping notice to the customer via email. Maybe you can check your spam mailbox. In addition, if the email address you provided when purchasing is incorrect, the email will fail to be sent. We ship goods based on the recipient information filled in by the customer. Under normal circumstances, if the customer's recipient information is correct and complete, it will not be delivered overtime, nor will the delivery fail and be returned.If it is found that your package failed to be delivered and is on the way back, then the recipient information you filled in must be incomplete and incorrect. The reason for the delivery failure can also be seen in the logistics track. We also have a complete return and exchange policy. Packages in transit cannot actually be returned or exchanged. After the package is returned, we will proactively contact the customer to verify the correct address and re-dispatch it. Of course, if the return exceeds the time limit and it is determined that the item was lost during transportation, we will provide a full refund or reissue it according to the customer's needs. So if you have any questions or dissatisfaction with the processing of your order, you can send me the order number and I will check whether the order is processed correctly for you. Thanks for understanding and looking forward to your reply!

Classificada 1 em 5 estrelas

C'est quoi ce machin

J'ai commandé une robe d'halloween. Sur l'image on voit clairement une robe épaisse. J'ai reçu... Une robe en voile. 🤣 c'est à dire que la totalité de la robe est transparente et a l'épaisseur d'une feuille à rouler le tabac bio. Ça n'a aucun sens.

7 de agosto de 2024
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!

Classificada 1 em 5 estrelas

Scam Alert

Don't order from this site. It's a scam. I ordered a coat and after weeks for delivery I got an email telling me that my address is not correct and to pick up at the post office and at the same time another email saying it's back at the warehouse and I need to click on a link sent to pay $8 to deliver again. They gave me a deadline date to pay $8 or they won't take responsibility. Dodgy af.

1 de agosto de 2024
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, we sent the parcel according to the receipt information you provided, but the parcel was returned to the warehouse due to the wrong address, the notification of the parcel abnormality are notified by the logistics service provider, then we will contact the customer as soon as we receive the message. As for the $8 redistribution fee is not charged by us but by the logistics service provider. Sorry for the inconvenience, thank you for your understanding and look forward to your reply!

Classificada 1 em 5 estrelas

The biggest scam I've ever seen

The biggest scam I've ever seen. Everything is just a lie, the quality of the products, the materials used, they are not even complete dresses but several poorly sewn pieces which are not even all right side up! Nothing is fitted it's just not what you see in the photos and what they say in the descriptions. I paid for products that I did not receive, they sent me pieces of cloth instead. Really very disappointed, and it comes from China not the US.

Order : KIS00183319

24 de julho de 2024
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!

Classificada 4 em 5 estrelas

I goofed..

I had a mess up with my address and they were able to update it before it's shipped. Now I wait eagerly for my purchase! 😊

22 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The delivery went smoothly and my items…

The delivery went smoothly and my items arrived pretty fast but unfortunately I ordered the wrong size , they responded almost immediately and took care of everything respectfully I’ll most definitely be shopping again !! And this time for the right size 🤭

9 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I totally recommend!

A wide variety of items with a unique design and style. The quality is great, the shipping was a little long for me but it's worth it + you can get free items with your order!
Also if you have any questions or problems with your order, the staff is super nice and helpful. In conclusion I would totally recommend Kistania!

23 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely goth clothes

The items I ordered were fantastic! I got the wrong size in one dress, but all issues were quickly resolved with the service response team via email.

17 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Kleidung ist billig produziert und viel…

Kleidung ist billig produziert und viel zu klein geschnitten.. der kundenservice ist mal richtig schlecht

8 de abril de 2024
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Each of our products has a corresponding size chart. If the product you receive does not match the size chart data, please contact our after-sales service within the specified time and we will handle it for you based on your order. If you are not satisfied with our after-sales processing, you can also send me the order number and I will check it again for you. Thanks for understanding!

Classificada 1 em 5 estrelas

First time buy, NEVER AGAIN!

Neither of the items I bought fit. And the material is cheap! First time purchase, very unhappy.

6 de março de 2024
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!

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