Ordered sandals (in Jan) Delivery takes 2.75 month (China New year party,,) Quality ok Be careful with shoe size Check for Kistania vouchers, coupons K is a retailer, reorders on demand not a... Ver mais
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Leia as opiniões dos outros
Zamówiłam płaszczyk który miał być na okres zimowy. Niestety okazało się że płaszczyk jest mimo że zamówiłam o jeden rozmiar większy jest dość wąski. Ponadto na filmie wyglądał na idealny na okres zi... Ver mais
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Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version th... Ver mais
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I recently ordered from Kistania and I’m absolutely impressed. The products are amazing – I got a gothic dress and a leather blazer-style jacket with a satanic bag, and everything was stunning. The qu... Ver mais
Informações sobre a empresa
Escrito pela empresa
Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread. We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
Informações de contacto
No. 4, 7th Floor, Building 2, No. 1366, Middle Section of Tianfu Avenue, High-tech Zone, 610000, Chengdu, China
- service@kistania.com
- kistania.com
2,5
Mau
289 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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the worst service ever
the worst service ever - they didn't pay money back when You return clothes. BE CAREFUL
1 de janeiro de 2024
Opinião espontânea
Resposta da Kistania
Dear, we have a complete return and exchange policy, if you receive the package and are not satisfied then contact us after sales. After communicating with us, you decide to return the product for a refund. After returning the goods according to the return address we provide, we will not be able to refund you until we receive the returned goods. Regarding this, I must have clearly informed you in our communication with you. So if your return has not arrived yet, please be patient. We will refund you as soon as possible after receiving the returned item. You can also send me the order number to check the latest track of the return for you. Thanks for understanding and looking forward to your reply!
Never received package and company won’t refund
I ordered a pair of shoes from this site and was tracking my package. It made it to my city but was never delivered to me and was sent back to the company. It’s now been over 2 months and they won’t send me the shoes because they say they are still waiting for the package to return to them. I finally just asked for a refund and they offered to refund me 65% of what I paid. I don’t understand why I’m paying for 35% of an item I never received. Experience has honestly been awful, 110% do NOT recommend.
25 de março de 2024
Opinião espontânea
Resposta da Kistania
Dear, we ship goods based on the recipient information filled in by the customer. Under normal circumstances, if the customer's recipient information is correct and complete, it will not be delivered overtime, nor will the delivery fail and be returned. If it is found that your package failed to be delivered and is on the way back, then the recipient information you filled in must be incomplete and incorrect. The reason for the delivery failure can also be seen in the logistics track. We also have a complete return and exchange policy. Packages in transit cannot actually be returned or exchanged. After the package is returned, we will proactively contact the customer to verify the correct address and re-dispatch it. Of course, if the return exceeds the time limit and it is determined that the item was lost during transportation, we will provide a full refund or reissue it according to the customer's needs. So if you have any questions or dissatisfaction with the processing of your order, you can send me the order number and I will check whether the order is processed correctly for you. Thanks for understanding and looking forward to your reply!
The customer service is fantastic at…
The customer service is fantastic at this company. They handled my issue quickly and my item arrived within a few days. I really appreciate this product and the way they handled my issue. Thank you!
22 de março de 2024
Opinião espontânea
Very kind and courteous service
Very kind and courteous service! Willing to do whatever they can to help!
24 de março de 2024
Opinião espontânea
Honestly the material of the product…
Honestly the material of the product wasn’t worth the price I paid for. It looked like something i could make myself at home. I was disappointed.
6 de março de 2024
Opinião espontânea
Resposta da Kistania
Dear, if the product you receive does not match our product description, you can contact our customer service email in time for after-sales service according to the return policy. You can also send me the order number to check for you. Thank you for your understanding and I look forward to your reply!
Greetings
Greetings, the garment is really pretty, I just have to add a few details, the high collar should be made of another material since it becomes thick and unmanageable, and the sizes are very fair, just because it is an oversized garment and it is not wide.
24 de janeiro de 2024
Opinião espontânea
Fraud / Irresponsible
Please do not buy from this company. I ordered an item, They used the company EVRI to deliver. The company claims that someone signed for the item, however the product was not even brought to my flat. I was out and the delivery company left the package outside my building. The picture sent as proof of delivery was also the outside of my building open to everyone and the general public. My package was stolen within 10 minutes. I explained to Kistania That the product was not delivered to me, nor did I sign anything’. They told me to contact the delivery company, However, There is no way of getting through to them on the phone. Inputting details on the computer only show you the picture as proof of delivery. I explained to the retailer. I am unable to contact them and their response was sorry if you can’t contact them we can’t help you. Please do not buy from this company, You are taking a gamble and you may lose all your money. I am lucky I only purchased one item so my loss is not that big. Good luck, everyone.
20 de janeiro de 2024
Opinião espontânea
Resposta da Kistania
Dear, if your package has been successfully signed for, and the last-mile service provider has also provided a signature certificate. However, the last-mile service provider did not deliver the package to you according to your request. You can contact the last-mile service provider and provide us with feedback on the missing package. Thanks for understanding!
I ordered 5xl hoodie and it wasn't true…
I ordered 5xl hoodie and it wasn't true to size i tried emailing to get a refund or a new hoodie with the actual size intended but i haven't even gotten a response yet if i had known it was going to be this much trouble i would have bought from a legit site at this point i just want a refund and i don't think anyone should buy from this store
11 de março de 2024
Opinião espontânea
Resposta da Kistania
??Dear, what is your order number? You can send it to me to check for you. If you contact us through our customer service email, we will reply to you within 24 hours after receiving the email on working days. If you send an email and time out without receiving any reply, you can check whether it was sent to the wrong email address? You can also tell me the order number and we will check it for you and proactively contact you via email. Thanks for understanding and looking forward to your reply!
Not happy!!
I just received my clothes and the quality is not as described. I already bought 2XL just in case the size went too small, but its still very tight. The two jackets does not look like the one in the picture, thin and very cheap quality. I totally would not buy this if i see the actual items. How can I return all these clothes?? I can't even log back in with my email address that i purchase the clothes.
9 de fevereiro de 2024
Opinião espontânea
Resposta da Kistania
Dear, we have a complete after-sales policy. If you are not satisfied with the product you receive, you can contact our customer service email within the specified time, and we will provide you with after-sales service based on your order situation. If you are not sure about your login account and password, you can also contact our customer service email and tell us your order number, or any valid information such as the recipient's name, so that you can find your correct login account and password. Thank you for your understanding and I look forward to your email.
Bought a 2xl and received a medium…
Bought a 2xl and received a medium size... The delivery was also very slow, took around q month to ship.. the sweater also has quality problems with the material used vs the one advertised.. the texture feels like plastic.. I am currently waiting for a solution to this problem and expect a refund or a replacement sent that meets the quality and size that I ordered.
7 de fevereiro de 2024
Opinião espontânea
Resposta da Kistania
Dear, each of our products has detailed product descriptions and pictures. According to our return policy. If you are not satisfied with the product you received, you can contact us within the specified time and we will provide you with after-sales service based on your order. If it is confirmed that it is our delivery error, we will also refund or reissue it according to your needs. Thank you for your understanding and look forward to your reply!
When I had a problem in my order .It…
When I had a problem in my order .It was immediately fixed by their customer service .
5 de fevereiro de 2024
Opinião espontânea
Manteau pas bien du tout poche non…
Manteau pas bien du tout poche non cousue pas pariel que la photo
30 de janeiro de 2024
Opinião espontânea
Resposta da Kistania
Dear, each of our products has detailed product descriptions and pictures. According to our return policy. If you are not satisfied with the product you received, you can contact us within the specified time and we will provide you with after-sales service according to your order. Thank you for your understanding and look forward to your reply!
Different from advertisement
The material is different as per description, no way that would be a cashmere hoodie or lambwool. it doesn't look like the one shown in the advertisement. that's not the product I expected. Just something try to pretend the item in the advertisement. I won't buy it if I saw thia actual product.
2 de fevereiro de 2024
Opinião espontânea
Resposta da Kistania
Dear, we have a complete after-sales policy. If you have any questions after signing for the package, please contact us through the customer service email in time. We will provide after-sales service for you. Thank you for your understanding! Looking forward to your reply!
their sizes are off
their sizes are off, we ordered a 5X. A 5X! and it's tiny af! we contacted tem and they would only do a partial refund. we read the measurements again and took measurements of the ninja hoodie, it didnt match up, we even sent those pics in the email to them. i know these are asian sizes but holy f#*ck. you know you're gonna be selling over seas, so at least make sure you list the measurements correctly! also, what size is 4 dots!? how do y'all even tell the sizes apart when there are no sizes on the clothes themselves?! This company didn't even bother to try and send another size, just half a refund? smdh
2 de janeiro de 2024
Opinião espontânea
Resposta da Kistania
Dear, each of our products has detailed product descriptions and size charts. We will ship according to customer orders. If you have any questions about the product after signing for the package, you can contact our customer service email. We will provide after-sales service for you according to the return policy and your order. If your order has been partially refunded through after-sales service. This should also be a partial refund processed for you based on your needs. If you still have questions about your order, you can send me the order number and I will check it again for you. Thanks for understanding and looking forward to your reply!
Slow delivery.
Slow delivery.. order 1-14-24.. until 1-31-24 now still not here
31 de janeiro de 2024
Opinião espontânea
Resposta da Kistania
Dear, our store has a complete shipping policy, which clearly states our orders, required stocking and shipping times. The order will not be shipped until the order is ready. The shipping time varies depending on the country. If you have any questions about the arrival time of your order, you can check our shipping policy again, or you can consult us through our customer service email. If your order has not been shipped yet, our stocking has not timed out. If you don't want to wait any longer, you can contact us at any time to apply for a refund before shipping. Thanks for understanding!
Horrible quality and nothing like pictured. Will contact my credit card company
Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version that vaguely resembles the pictures shown, but the material feels horrible and is shiny like plastic.
Will contact my credit card company regarding this
Edit: Order No. KIS00132085
18 de janeiro de 2024
Opinião espontânea
Resposta da Kistania
Dear, how much is your order? Can be sent to us for verification for you. We have a complete return and exchange policy. If the product you receive has quality problems, we will provide after-sales service for you based on your order. Thank you very much for your feedback on product quality. If we know which product it is and the situation is true, we will optimize our products based on your suggestions. Thank you for your understanding and I look forward to your reply!
Store is meh.
Honestly, I wouldn't really buy from this store. Overpriced, but the quality is a bit cheap. Took 20 days to come in, and my hoodie was small for a large. Would recommend getting a size or two above your regular size. Customer service was pretty good.
16 de janeiro de 2024
Opinião espontânea
Resposta da Kistania
Thank you for your recognition of our customer service, and thank you very much for your valuable feedback. We will optimize the sizes and hope everyone can buy the clothes that best suit them! grateful!
I bought a lambswool hooded jacket at…
I bought a lambswool hooded jacket at your website and paid through paypal. Four days after, still didn't get any e-mail with the order confirmation or the factur. Sent an email to the contact service and no reply yet. Starting to think I list my money and J wontrefeice my product. No reply from contact service.
9 de janeiro de 2024
Opinião espontânea
Resposta da Kistania
Dear, we have a complete in-transit policy. Stocking and shipping times are clearly stated in the policy. There are no delays in stocking or shipping your orders. If the delivery of the order is delayed due to abnormalities in some of the products in the order, we will also proactively send an email to inform the customer. So if the order payment is successful and it has not timed out, please wait patiently. If you have any questions about the status of your order, you can send an email to the customer service email address at any time（service@kistania.com）. We will check it for you in time after receiving the email. You can also enter our store, log in to your account, check all orders with successful payment, and see the status of all orders. Thank you for your understanding and we look forward to your next visit!
Good company review …
They’re good company when they need questions answered they answer them right away and they said that they would email me to let me know when my item was coming and I appreciate that
9 de janeiro de 2024
Opinião espontânea
They’re really really good company to…
They’re really really good company to talk to when you have issues. They are quick to reply and that is what I like.
9 de janeiro de 2024
Opinião espontânea
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