Ordered sandals (in Jan) Delivery takes 2.75 month (China New year party,,) Quality ok Be careful with shoe size Check for Kistania vouchers, coupons K is a retailer, reorders on demand not a... Ver mais
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Leia as opiniões dos outros
Zamówiłam płaszczyk który miał być na okres zimowy. Niestety okazało się że płaszczyk jest mimo że zamówiłam o jeden rozmiar większy jest dość wąski. Ponadto na filmie wyglądał na idealny na okres zi... Ver mais
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Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version th... Ver mais
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I recently ordered from Kistania and I’m absolutely impressed. The products are amazing – I got a gothic dress and a leather blazer-style jacket with a satanic bag, and everything was stunning. The qu... Ver mais
Informações sobre a empresa
Escrito pela empresa
Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread. We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
Informações de contacto
No. 4, 7th Floor, Building 2, No. 1366, Middle Section of Tianfu Avenue, High-tech Zone, 610000, Chengdu, China
- service@kistania.com
- kistania.com
2,5
Mau
289 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I absolutely love my order!!!
I absolutely love my order! Will definitely order again
12 de setembro de 2023
Opinião espontânea
Mangelhafte Ware und widersprüchlicher Kundenservice
Ich werde gedrängt, den Paypal Fall zu schließen. Erst dann würde man mir das Geld erstatten OHNE Rücksendung. Bei Paypal lügt man nun, ich muss es zurücksenden auf eigene Kosten (Versandkosten übersteigt Einkaufswert). Mangelhafte Ware, Betrug!
15 de agosto de 2023
Opinião espontânea
Resposta da Kistania
Dear, it is recommended that if you have any order problems, you can communicate with us in time through the customer service email. If the order requires after-sales service, we will handle it for you according to the return and exchange policy. If our product does not have any quality problems, but you are still not satisfied after receiving it, you need to return it to us before it can be reissued or refunded according to the customer's needs. Our return process does not require customers to return the goods to our receiving address within 7 days. We only require customers to try their best to send them back to us within 7 days. As long as they send the goods and inform us of the courier number, it will be fine. Once we receive the return, we will process it as soon as possible according to customer needs. Our return and exchange policy also recommends that you try to choose a local post office to send your items, which can avoid taxes and provide more favorable prices. However, if a bank card complaint is initiated for an order, the order will be temporarily frozen, and all after-sales processes can only be operated in accordance with the review and processing procedures of the bank (Paypal or credit card or others). Only when the customer withdraws the complaint himself can the order be processed again according to our after-sales results. Thanks for understanding! (We very much hope that customers can understand our shipping policy and return policy before placing an order. If you have any questions about the policy, you can send us an email at any time. We will answer it for you very patiently and in detail. Thank you for your understanding!)
0 STARS!!
0 STARS!!! Their size chart for shoes was completely wrong I sized up twice as requested still too small which is crazy! Then no where on the site does it say returns ship internationally. THEY SHIPPED TO ME OUT OF NEW JERSEY! so why do I have to pay $71 dollars to ship a $30 shoe for an exchange. If I knew that I would have never touched that website!!! I feel absolutely scammed because I think the international return is on purpose to deter you from even following thru for a refund or exchange. It’s PREDATORY honestly. Once I said that to the rep NO RESPONSE! Horrible company! Stay away!
30 de agosto de 2023
Opinião espontânea
Resposta da Kistania
？？？Dear, what is your order number? You can send it to me for verification. Our shoes have detailed size charts, and the product description will also prompt you to refer to the shoe length data in the size chart to choose the size that suits you. And our shoe length data has almost no error. If you really refer to the shoe length data and choose the size that suits you, there will definitely be no problems after it arrives. However, if you choose the wrong size and the size of the arrival is inappropriate, and our products do not have any quality problems, according to our return policy, if you need to return or exchange, you can only return it to us. We will issue it after receiving the return. We will reissue or refund you as soon as possible. If you are not satisfied with the after-sales service of your order, you can send me the order number and I will check it again for you. Thanks for understanding and looking forward to your reply!
Great customer service & quick delivery
5 de setembro de 2023
Opinião espontânea
I would give no stars
I would give no stars. The photos DO NOT advertise quality. CHEAP JUNK. Do not buy
30 de agosto de 2023
Opinião espontânea
Resposta da Kistania
Dear, if you are not satisfied with the product you received, you can send me the order number to check for you, or you can contact our customer service email. We have a complete after-sales policy and will sell it for you in accordance with the policy. Thanks for understanding! Looking forward to your reply!
Forget it!!
FORGET IT !!
Wrong shoes (SIZE), but the refund means sending within 7 days the articles back to china from europe, exorbitant costs!
SHOES for $80.99
Order No. KIS00092512
Tracking Number YT2322021222003669
return to City: Chengdu Province：Sichuan
COST € 160.00
NICE !!!
This lack of right of return must be specified on the shop because it does not compliant with our way of doing business!
And that's not the case
22 de agosto de 2023
Opinião espontânea
Resposta da Kistania
Dear, what is your order number? Can send it to me to check for you. If it is indeed our delivery error after verification, we will unconditionally handle the return or reissue for you according to your needs. Thank you for your understanding and look forward to your reply!
Ist es nicht wert
Die Größen Angaben stimmen nicht.
Auch bei mir 4 Kleider bestellt und die Verarbeitung ist mehr als billig sowie krumm und schief.
Insgesamt sehr enttäuschend wenn man schon einen simplen BH Verschluss schon falsch näht.
6 de agosto de 2023
Opinião espontânea
Resposta da Kistania
Dear, if you are not satisfied with the product you received, according to our return policy, you can contact our customer service email in time, and we will reply within 24 hours on working days. If the received product is verified to have quality problems, we will also unconditionally sell it for you. At the same time, I would also like to thank you for your feedback on these products. The situation is true, and we will also optimize our products. Thanks for understanding! Looking forward to your reply!
I have placed 3 orders and nothing was…
I have placed 3 orders and nothing was shipped. You have a 50% scam rate. You send incorrect merchandise and steal customers money. I'm a reseller and am notifying millions of your fraud. My bank will be contacted immediately. Refund me now.
8 de julho de 2023
Opinião espontânea
Resposta da Kistania
??Dear, what is your order number? Can send it to me to check for you. Our orders have a full shipping policy and return policy. If your order has not been shipped after the payment is successful, you can contact our customer service to check the order at any time, and you can also apply for a refund. Any mail received by our customer service mailbox will be responded to within 24 hours on working days. If your order has been shipped, the current shipping status of the order is very normal, and there is no overtime shipping, please wait patiently. If there is any abnormality in transportation after the package is shipped, you can contact us at any time, and we will also check the transportation status for you. If the parcel track is abnormal and it is determined that the lost item is lost, we will also unconditionally sell it according to the customer's needs.
So, how much is your order? You can send it to me for verification and processing, thank you for your understanding, and look forward to your reply!
The only thing I don't like about this…
The only thing I don't like about this store is that it doesn't tell me exactly how long it takes for my order to arrive, I've already made 4 purchases and I really liked the prices, but I'm not sure if I'll receive them or not because it doesn't tell me an estimated arrival time
21 de julho de 2023
Opinião espontânea
Resposta da Kistania
Dear, if you have any order questions, you can send an email to our customer service email at any time（service@kistania.com）, and we will reply you within 24 hours on working days. You can also tell me your order number, I will check for you. And our store also has a clear shipping policy, you can also refer to our published shipping time. Of course, you can also log in to your account to check whether your order has been shipped. If it has been shipped, you can see the express tracking number and track the logistics. Thanks for understanding!
Damaged item, seller will not refund.
I purchased the very popular gothic bandaged dress and when it came, it arrived with loose threads causing the bottoms and skirt of dress to be separating at the seems. When I shared images of the items with costumer service they said the dress was not damaged and I just didn’t like the craftsmanship of the item.
Which was a wild thing to say, but then they said I would need to pay shipping to china which would be $20-30 in order to receive any sort of refund and they would not give me a guarantee a full refund in the event I did pay for shipping. This company needs to offer free returns for their costumers and better education employees on costumer service.
I felt like I was arguing with a 5 year during the exchange.
I have now opened a dispute with my bank over it.
17 de julho de 2023
Opinião espontânea
Resposta da Kistania
Dear, how much is your order? Can send it to me to check for you! If there is indeed a product quality problem, we will promptly sell it for you. We also have a complete after-sales policy. If there is any problem with the product received, as long as you have after-sales needs, we will handle it for you according to the policy. Thank you for your understanding and look forward to your reply!
Received my shoes I purchased and…
Received my shoes I purchased and they’re better then I imagined! Absolutely love them
11 de julho de 2023
Opinião espontânea
Good alternative Goth clothing
I first wrote a poor review, however er, after contacting them they have shipped my product. I just hope it's the correct items. I will update once I get my product but I ordered on July 2nd and they shipped on July 10th. I think you just have to monitor a lot I have ordered in the past and got what I ordered and it was good quality. So if I were you and you are looking for good alternative goth clothing give it a shot.
7 de julho de 2023
Opinião espontânea
Avoid. Purchase not received, no help from customer service whatsoever.
Nothing ever arrived. When I contacted Kistania I was told that the item tracking was showing the item as being signed for. The item tracking number shows as invalid when I try to track. Customer service told me I should contact them sooner next time. (I left it a couple of months as it was coming from China so things often take a while). Would not purchase anything from here again.
3 de julho de 2023
Opinião espontânea
Resposta da Kistania
Dear, what is your order number? It takes different time for our orders to be shipped to different countries, but our store has detailed shipping policies to inform you of the shipping time. After delivery, you can also see your own shipping order number in the store, so that you can check the logistics track at any time. In general, it can be delivered within the transportation time. If there is any abnormality in logistics, we can also detect it, and we will promptly contact the customer to ask for a refund or exchange. If your package has been shipped and has been signed for, you have not given us feedback that the package has not been received within a certain period of time. Then the package has been delivered properly and it has been signed for more than 4 months, and there has been no feedback about the abnormality of the package, so it will be defaulted as no abnormality. Because the time is too long, the logistics track will definitely be cleared. If you are still confused about your package, you can also send me the order number to check again for you. Thank you for your understanding and look forward to your reply!
I got a dress that doe snot even look…
I got a dress that doe snot even look like the one in the picture, also it has a lot of defects and they wont take it back and want me to pay for shipping back to them! Terrible service and quality!
26 de junho de 2023
Opinião espontânea
Resposta da Kistania
Dear, what is your order? Which product do you mean? You can send me the product name or order number to check for you. If the product does not match our description, we will upgrade the quality of the product or remove it from the shelves. At the same time, we will check your order again and provide better after-sales services for you. Thank you for your understanding! Looking forward to your reply!
Scam
I placed an order on June 16th and have YET to get any shipping information for my order. I emailed their customer service email and never even got a response. I need my order to be shipped or I need a refund. If you’re thinking about ordering from them..DON’T
16 de junho de 2023
Opinião espontânea
Resposta da Kistania
Dear, what is your order number? Can send it to me to check for you. If the order is not delivered within the time limit and you need a refund or exchange, we will handle it for you according to your needs. In addition, our customer service email is clearly stated in the store, the email is service@kistania.com, you can check if you have sent the wrong email. We will reply within 24 hours when we receive emails on weekdays. June 22nd to June 24th is our traditional holiday (Dragon Boat Festival), and we are on vacation. If you happen to send emails these days, please be patient. We are replying to everyone's emails in turn, thank you for your understanding!
Cheap fabric
Cheap fabric, more suitable for dolls than human, not conform photo, difficult to return because of high shippingcosts
So they offered me a partial refund which I accepted, but still a waste of time and money
16 de junho de 2023
Opinião espontânea
Resposta da Kistania
Dear, what is your order number? You can send it to me to check again for you. If the product is indeed different from our description, we will optimize the product on the shelves and process the order for you again. Thank you for your understanding! Looking forward to your reply!
They were very nice
They have refunded something for us which was very nice of them to do!
11 de junho de 2023
Opinião espontânea
Will not buy anymore!
Ordered a dress on the 6th of may. On June 5 I contacted them to ask when it would be shipped. They answered that there was a delay. A week later, still no change in shipment status. Thank god I payed with PayPal so I asked for a refund and it was granted.
Ordered the exact same dress on a different website and received that one within 2 weeks time.
6 de maio de 2023
Opinião espontânea
Resposta da Kistania
Dear, thank you very much for your patience, and I am very sorry that the order was not shipped sooner. Our shipping policy clearly states that orders need 7-10 days to prepare before shipment, but in fact most orders can be shipped within 2-4 days. However, if there is a product that is delayed due to material shortage or other reasons, and cannot be delivered within 7-10 days, we will send an email to inform the customer in time and ask if they are willing to wait. If the customer clearly replies that a refund or exchange is required, we will deal with the customer in a timely manner within 24 hours when we receive the reply email on working days. So we processed the refund for you according to your needs after receiving your message. Thank you very much for your feedback, we also hope to do better and better, and look forward to your next visit. grateful!
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