Kistania Opiniões 

289
TrustScore: 2.5 em 5

2,5

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Ordered sandals (in Jan) Delivery takes 2.75 month (China New year party,,) Quality ok Be careful with shoe size Check for Kistania vouchers, coupons K is a retailer, reorders on demand not a... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Zamówiłam płaszczyk który miał być na okres zimowy. Niestety okazało się że płaszczyk jest mimo że zamówiłam o jeden rozmiar większy jest dość wąski. Ponadto na filmie wyglądał na idealny na okres zi... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently ordered from Kistania and I’m absolutely impressed. The products are amazing – I got a gothic dress and a leather blazer-style jacket with a satanic bag, and everything was stunning. The qu... Ver mais

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread. We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

289 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,5

Todas as opiniões

(289)

6 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I found the most perfect dress…

I found the most perfect dress on Kistania.Com to attend the Bridgerton Ball however, I did not order in enough time and had to cancel my order but the dress is the most beautiful dress I’ve ever seen. I will look for another reason to repurchase this dress. I reached out to Kistania via email and the messenger application. And within an hour they responded to try to reach a resolution. They were honest about the time frame of delivery which I appreciated because I over looked it in error when I placed my order. They processed my refund immediately. It may take a few days to receive in my account but the representative was the most professional. Thank you again for your help and I look forward to doing business with your company in the future.

5 de junho de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

Compare order wait patiently

Ordered sandals (in Jan)
Delivery takes 2.75 month (China New year party,,)
Quality ok
Be careful with shoe size
Check for Kistania vouchers, coupons
K is a retailer, reorders on demand not an original manufacturer, at least not for all it's stuff
Compare prices, for shoes, only maker and Ali baba and other pcr shops
Request reduction or check for coupons
For export no indication given without without your local customs

31 de março de 2023
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, after the successful payment of the order, it takes preparation time and shipping time. If your order happens to be paid during the Chinese New Year holiday, because our Spring Festival holiday is very long, it does take longer to wait. Before the start of our Spring Festival holiday, we will also inform you of the waiting time in advance in the store transportation policy. Thank you very much for your patience and support for our work, and look forward to your next visit!

Classificada 5 em 5 estrelas

Lovely customer service

Lovely customer service, very helpful and professional. Tracking was provided for delivery. If any issues they would help right away!!! Love their products very beautiful. Definitely need to order again soon!

23 de maio de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Productos caros de Aliexpress

Otra tienda que se anuncia en Instagram y monta una web atractiva visualmente pero que vende productos de Aliexpress inflando el precio. No tengo dudas de que las opiniones positivas que hay aquí muchas son compradas.

13 de maio de 2023
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, is there any product in your order that you think is similar to another store? If so, you can send it to me for your inquiry. If you haven't bought any products from our store, please don't post ads here, please? Hope this is a positive and harmonious way of communication. Thanks for understanding! If you have any comments and suggestions about our store, you are also very welcome to communicate and discuss with us, thank you!

Classificada 5 em 5 estrelas

awesome clothes

awesome clothes and even more awesome customer service , my outfit was too big but i didnt want to return it, i just resewed it, and i got a very quick reply and help from customer service.

i will for sure order from this site again!

9 de maio de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Can’t Refund/Cancel Order

I want to cancel my order and I’ve been emailing them, there’s still no reply. I am expecting on getting back the full money I spent since it hasn’t even been shipped yet.

4 de maio de 2023
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, what is your order number? If it is still shipped now, you don't need it anymore, you can send it to me for a refund. You can also check whether the email address you sent is correct. Our customer service email address is service@kistania.com. As long as you confirm that there are no sending errors and that the email has been sent successfully, we can receive it. After receiving the email, we will reply within 24 hours on working days. Thank you for your understanding and look forward to your reply!

Classificada 1 em 5 estrelas

Avoid Avoid Avoid!! Don't fall for it!

First of all, they don't say the product is shipping from China, and second, their service is abysmal. I can't get the website to work unless I'm buying. And their customer service chat is randomly closed for 5 days. It took them 6 days to even begin shipping my order, and even though I could have bought something from somewhere else (I ordered and paid on 4/22 for a trip I was taking 2 weeks later), because I didn't know it would take months to get the expensive items I ordered (and from China, I should not be paying these prices: hundreds of comparable items cost less than half. I'm so mad about being misled, I am considering a lawsuit), I'm sitting here figuring out what I can pack that I already have that might work. Now, its too late to get something else, and this crappy quality clothier is to blame. How does the whole business just shut down for 5 days? How do they not tell you where the items are shipping from and how long it'll take? If I'm paying US prices I should be getting what I paid for in less than 2 weeks. And the tracking company won't give me an update with just my order number. Oh no, I have to accept all their cookies and permissions to let them sift through my phone!!! What kind of scam is this?! One that hopefully no one else will fall for. If and when the clothes I ordered ever show up, I'll be returning them for a refund immediately. Do yourself a favor and avoid this so-called "top brand" company like its covered in the ebola virus.

1 de maio de 2023
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, April 29th~May 3rd is our Labor Day holiday. Sorry for not responding to you in time! If your order needs to be changed before shipping, if there is any abnormality in the shipping, and you need to sell after receiving the product, you can communicate with us through our customer service email in time(service@kistania.com). During the vacation, we will try our best to reply within 48 hours, and we will reply within 24 hours on weekdays!
About order processing time: Our store also has a clear policy, which informs the order preparation time and shipping time in detail. Of course, you can also send me the order number to check for you. Thank you for your understanding and look forward to your reply!

Classificada 2 em 5 estrelas

Telephone number is busy

Telephone number is busy. I just ordered a dress and now looking at these reviews. It's said that it will take 7-10 business days. I spent $92 and I will wait for it. I'll wait for it....

1 de maio de 2023
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, April 29th~May 3rd is our Labor Day holiday. Sorry for not responding to you in time! If you are worried that your order cannot be shipped and arrived in time, you can communicate with us through our customer service email at any time. During the vacation, we will try our best to reply within 48 hours, and we will reply within 24 hours on weekdays! You can also send me the order number to check for you. Thank you for your understanding and look forward to your reply!(service@kistania.com)

Classificada 5 em 5 estrelas

The delivery was fast

The delivery was fast, just two weeks!! I ordered a dress, it fit perfectly and I love it. Kistania has lots of beautiful items, well worth the money!! Nice prices too. Thank you so much!!

25 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Honestly just a solid place to get some…

Honestly just a solid place to get some great quality unique to the brand alt clothing. I ordered a jacket from here and I gotta say the craftsmanship, materials, and care put that was put into it was very refreshing.

8 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Fake badly made clothes, orders not sent.

The site doesn't show true images of the clothes there selling, cheaply made, badly sized. Paid for 2 dresses only one arrived and they ignore all emails and forms of communication. Giving it another week before I try and open a PayPal dispute but I think they'll con that one as well.
It's a gamble when ordering cheap Chinese knock offs but your led to believe these aren't. They are. False adverts, even the face book page has stolen images from Google showing the Wearhouse etc.

21 de abril de 2023
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

??Dear, what is your order number? Can send it to me to check for you. Each of our products has product pictures and product descriptions. Our store also has a clear return policy. If the product you received is different from our description, you can also communicate with us through our customer service email. According to your evaluation, you should have never contacted our customer service email(service@kistania.com). If you have any questions about the order, you can contact us in time. Thank you for your understanding and look forward to your reply!

Classificada 5 em 5 estrelas

I ordered a pair of leggings from…

I ordered a pair of leggings from Kistania. They are super cute and made out of good quality. They are a mix of like faux leather and have some sewn on fishnet kind of style. It’s hard to explain, but they fit well and are made extremely well! I would definitely order from them again!

3 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Good support

Good support. Out of goodwill they agreed to refund me partially even if I was too late for their refund policy. The support answered very fast and friendly. One of the items really looks nice 🙂

13 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Highly disappointed

The material is extremely cheap and doesn’t match the pictures on the website. I had to dispute the transaction with my bank bc the company refused to give me a full refund

14 de março de 2023
Opinião espontânea
logótipo da Kistania

Resposta da Kistania

Dear, our products have corresponding pictures and product descriptions, you can tell me your order number, we will check for you again. If it is confirmed that there is a problem with our product, we will sell it for you according to your needs. Thanks for understanding! Looking forward to your reply!

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