Deceitful sales tactics. I purchased a pair of pants that were NOT marked as final sale at the time of purchase. When I attempted to return them due to poor fit, I was told they were "final sale" i... Ver mais
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Leia as opiniões dos outros
I really should have looked at this site before ordering from Kit and Ace. Everything all the negative reviews state have held true for me. Order still hadn't arrived 2 weeks from ordering (despite ad... Ver mais
5 star for Tim customer service who was fantastic getting touch with the shipping company they use. The clothing I ordered for my husband seemed to be stuck at a hub in Vancouver for 10 days and T... Ver mais
This company is now a total scam with no customer service. While visiting Calgary my wife picked up some leggings only to find a few days later they were 25% off on the website. Tried to email suppor... Ver mais
Informações sobre a empresa
Escrito pela empresa
We exist to Amplify Optimism. To build a City of Friends, setting the stage for laughter, fun, and great relationships. To lead with dreams, not constraints. To knock down walls that hold us back. And when it comes to clothing, this is where we stand: We are 100% committed to creating clothing that’s Smart (technical and functional), Easy to Love (comfort and style), and Made to Last (timeless quality vs. fast and trendy). This is clothing you can go anywhere in – indoors to outdoors, boardrooms to beach. Kit and Ace is on a mission to create a bright new beat that lifts the spirits and brings us all together. As a brand and community, we are inspired to create exciting new products, and to bring to life ideas that make everyday brighter. And this makes all of us here at Kit and Ace very, very proud. Here we go.
Informações de contacto
165 Water St - 2nd floor, V6B 1A7, Vancouver, Canadá
- support@kitandace.com
- kitandace.com
1,6
Muito mau
44 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Don’t trust customer reviews; they changed mine
I bought the travel sweater. It’s fine, but not really soft or cozy. It is very long, though. So, when they emailed, asking for a review, I said a couple of nice things and I also said that I won’t wear it for travel because it’s longer than any coat I’ll wear for travel, and additionally the tail will likely get dipped in a toilet sometime during the travel day. Then, they ask if you would recommend the item with a yes/no toggle. Because my answer wasn’t exactly No, I clicked Yes and submitted my review.
When I went to look at my review online, my critical comments had been removed and only the positives remained. It looks like I love the sweater, when in fact I’m only keeping it because it looks like a bit of trouble to return it.
10 de dezembro de 2021
Opinião espontânea
High duty taxes- beware
It’s a bit expensive considering the average quality. Also, be warned that you will get hit with a massive duty tax if you are ordering off the website. I got hit with a massive $340 invoice from fedex, despite the fact that 4 of 5 items were returned. Kit and ace refused to help. I will never order from them again.
13 de novembro de 2021
Opinião espontânea
POOR FABRIC QUALITY
I've purchased a Mulberry Jacket a few seasons ago and decided to wear it this season. After a few wear, the jacket started to pill like CRAZY. It looks like a few years old when I have only worn it for a few times. I lint roll it and use a lint shaver constantly. Still the fabric piles. I purchased this jacket for $160 at that time. Any material with this sort of composition:
45% Tencel, Lyocell, 40% Nylon, 9% Spandex, 6% Cashmere
I would not recommend at all!! For a company that claims it is build to last, mine definitely did not. It was money down the drain and I've lost all confidence in their products.
3 de novembro de 2020
Opinião espontânea
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