Kit & Kin Opiniões 

Resposta da Kit & Kin

21/08/2026

Hi Sally,

Thank you so much for your lovely feedback! 💚

We’re so happy to hear that you’re enjoying our products.

Thank you for choosing Kit & Kin and for taking the time to share your kind words with us. We truly appreciate your support. 🌿

Carmen

Resposta da Kit & Kin

21/08/2026

Hi Chelsea,

Thank you for taking the time to share your feedback. We’re sorry to hear that our nappies didn’t meet your expectations, especially when it comes to value for money.

We put a lot of care into creating nappies that are gentle on little ones’ skin and kinder to the planet. They are dermatologist approved, hypoallergenic, made with plant-based materials, and designed with absorbency features to help keep babies comfortable and dry.

We’re always grateful for feedback as it helps us continue to improve. We’d love the opportunity to understand more about your experience and see how we can help. Please feel free to email us at chat@kitandkin.com, and we’ll be happy to assist.

Thank you again for sharing your thoughts. 💚

Carmen

Resposta da Kit & Kin

17/08/2026

Hi Firuza,

We are very sorry to hear that you have been disappointed with your purchase. This is certainly not the experience we want our customers to have.

We have been unable to locate any previous correspondence from you regarding this issue, so we have sent you a separate email today. We would appreciate it if you could respond at your convenience so that we can look into this for you and work towards a resolution.

We look forward to hearing from you.💚

Carmen

Resposta da Kit & Kin

14/08/2026

Hi Stephen,

Thank you so much for your lovely review! 💚

We’re delighted to hear that you’re enjoying our products and found the ordering process easy. It’s also great to know your delivery arrived quickly.

Thank you for choosing Kit & Kin and for your continued support. We really appreciate it! 🌿

Carmen

Resposta da Kit & Kin

13/08/2026

Hi Alina,

Thank you so much for your lovely review! 💚

We’re so pleased to hear that you received such great service from us. Thank you for taking the time to share your experience and for choosing Kit & Kin, we really appreciate your support! 😊✨

Fiorela

Resposta da Kit & Kin

12/08/2026

Hi Karin,

Thank you so much for your lovely review! 💚

We’re so pleased to hear that you’re loving our lavender laundry liquid and that both the scent and results have been such a hit! It’s wonderful to know you’ve found just what you were looking for, especially something gentle and naturally fragranced for your bedding and woollens.

Thank you for taking the time to share your experience and for choosing Kit & Kin. We really appreciate your support and can’t wait to welcome you back! ✨

Fiorela 💚

Resposta da Kit & Kin

12/08/2026

Hi Penny,

Thank you so much for your lovely review! 💚 We’re so pleased to hear you’re enjoying the toilet cleaner and that your order arrived promptly. It’s also wonderful to know that our commitment to protecting rainforests is important to you. We hope you enjoy trying the laundry liquid too! 🌿

Thank you for choosing Kit & Kin! 💚

Carmen

Resposta da Kit & Kin

10/08/2026

Hello Suzanne,

we are very sorry to hear about your experience on this occasion. We are currently experiencing higher level of delayed orders due to the ongoing heatwave in the UK. We do advise our customers about it on our autoreply email and want to assure you that our team is working really hard to get back to each customer as soon as possible. We also promise that one of our team will be in touch with you shortly to make things right for you. Once again, we apologise for the inconvenience caused.

Marta 💚

Resposta da Kit & Kin

10/08/2026

Hello ST,

thank you so much for taking your time and sharing your review with us. We could not be happier to hear that our services, products and delivery is working so well for you! 💚

Marta 💚

Resposta da Kit & Kin

10/08/2026

Hi Susan,

Thank you so much for your wonderful review! 💚

We’re so happy to hear that you’re enjoying our products and have had such a positive experience with our service too. It really means a lot to the whole team!

Thank you for choosing Kit & Kin and for taking the time to share your lovely feedback with us. ✨😊

Fiorela

Resposta da Kit & Kin

10/08/2026

Hi Sarah,

Thank you so much for your lovely review!💚

We’re absolutely delighted to hear that you’ve had such a great experience with our team and, even better, that you’re loving our products too!

It really means so much to us to receive such kind feedback. Thank you for choosing Kit & Kin and for taking the time to share the love! ✨😊

Fiorela

Resposta da Kit & Kin

10/08/2026

Hello Safina,

thank you so much for sharing your feedback with us 💚

We are very sorry to hear that our delivery has not reached you and that no one has been in touch with you yet 💚

We are currently experiencing higher than usual level of queries due to ongoing heatwave. We do advise our customers about it, and our response time on our autoreply email. Please rest assured that one of our support team will be in touch with you shortly, so we can make things right for you as soon as possible. Once again we are truly sorry for your experience.

Marta 💚

Resposta da Kit & Kin

10/08/2026

Hello Lolita,

we are very sorry to hear that our parcel has not reached you and for letting us here. We have looked through our inbox and cannot see any previous messages from you, so we want to reassure you that one of our team will be in touch with you shortly so we can make this better for you and your little one. Again we apologise for your experience 💚

Marta 💚

Resposta da Kit & Kin

10/08/2026

Hello Miss Gerhan,

Thank you so much for taking the time to leave us a review 💚

We're delighted to hear that you're happy with our products and appreciate your kind words about our carefully considered ingredients.

We're sorry to hear that you feel our delivery costs are a little high. We work hard to keep our shipping charges as low as possible, whilst ensuring that orders arrive safely and reliably.

We do offer free delivery on orders over £40, as well as free delivery on all subscription orders, which we hope makes it a little easier to stock up on your Kit & Kin favourites.

Thank you again for your honest feedback and for supporting Kit & Kin. We really appreciate it!

Aleksandra

Resposta da Kit & Kin

7/08/2026

Hi Robert,

Thank you so much for your lovely review! 💚

We're delighted to hear you're enjoying our products, especially our dishwasher tablets. It's wonderful to know they're working so well for you.

Thank you for taking the time to share your experience and for choosing Kit & Kin. We really appreciate your support! 😊

Carmen

Resposta da Kit & Kin

7/08/2026

Hello Danielle,

Thank you so much for your lovely review! 💚

We're thrilled to hear that our products exceeded your expectations. It's wonderful to know you're enjoying the Hand Wash, All-Purpose Cleaner, Toilet Gel, Dishwasher Tablets and Washing Up Liquid, and that you've had such a positive experience with them all.

Thank you for giving Kit & Kin a try. It means so much to hear that you'll be purchasing from us again 💚

Aleksandra

Resposta da Kit & Kin

7/08/2026

Hello Eleanor,

Thank you so much for taking the time to leave us a review! 💚

We're so pleased to hear that you're happy with both our Washing Up Liquid and Laundry Liquid. It's wonderful to know that you're enjoying the combination of natural, non-toxic ingredients and effective cleaning results, exactly what we strive to achieve.

Thank you for your support, and we hope you continue to enjoy our products 💚

Aleksandra

Resposta da Kit & Kin

7/08/2026

Hi Jenny,

Thank you so much for taking the time to leave us a review. 💚

We're delighted to hear that you love our products, but we're so sorry that your delivery experience didn't match the quality you expect from us. We completely understand how disappointing this must have been.

We'll be in touch by email shortly so we can look into this further and do our best to put things right.

Carmen

Resposta da Kit & Kin

7/08/2026

Hello Jacqueline,

Thank you so much for your review! 💚

We're delighted to hear that your order arrived on time and that you love the packaging. It's fantastic to know that you're enjoying both the Hand Wash and All-Purpose Cleaner, and that you're pleased with the fresh fragrance and long-lasting refills.

Thank you for choosing Kit & Kin. We really appreciate your support and hope you continue to enjoy your products 💚

Aleksandra

Resposta da Kit & Kin

7/08/2026

Hello Maisie,

Thank you for taking the time to share your experience with us 💚

Firstly, we'd like to sincerely apologise both for the disappointment caused and, in particular, for the fact that you have not received a response from us despite contacting our team on several occasions.

This is certainly not the level of service we aim to provide, and we cannot apologise enough for the frustration this must have caused, especially after you placed your trust in us and subscribed following such a positive first experience with our nappies.

We would also like to reassure you that one of our team members will be in touch with you shortly so that we can look into the concerns you have raised and answer your questions properly.

Thank you again for bringing this to our attention, and please accept our sincere apologies once again.

Warm regards,
Marta