Kitchenaid Opiniões 682

Our mixer still has warranty and we want to reach out them. But unfortunately they do not answer calls after 1,5 hours on the customer service line.

I usually associate KitchenAid with high-quality products, but my recent experience has been incredibly disappointing.

I sent my Artisan Mixer in for repair (Ref: 6270148842), and although I did receive a unit back, it arrived with clear physical damage. The main body has a dent, and the metal band is both loose and visibly dented.
To make things worse, I received an email on 13th March 2025 saying the product couldn't be repaired—but the message was corrupted and unreadable. Since then, I’ve tried to contact KitchenAid support multiple times and even spent over hours on the phone waiting for someone to pick up—with no luck at all.

I’m frustrated, confused, and frankly shocked by the lack of response and accountability. I’m more than happy to provide photos and just want someone from KitchenAid to take ownership of this and help resolve it properly

The worst company to buy from, received a new mixer as my old one broke to be expected to pay £112 import taxes which they said they would refund. They have not refunded and when you call the customer service agent just hang up on you.

This has got to be one of the worst companies to buy from , the power of marketing makes us believe this is a top rate company and product but in reality their machines are very poorly designed and unreliable, our mixer broke on first use it was returned and the machine we received back refused to work on its first use. For two machine to fail on first use tells me this company and machine are terrible.
I would recommend everyone stay away from this company and buy from a more reliable manufacturer. I am sorry I paid for this blender and will never recommend them or buy from them, indeed I will tell anyone thinking of buying kitchen aid to look elsewhere.
Awful experience!

Don’t buy KitchenAid products. They are unreliable and their customer service is a total joke and insult. They don’t acknowledge the unreliability of their products or offer suitable replacements.

Worst customer service ever! No reply to email. First call hung up after waiting 35minutes. 2nd call advisor was unhelpful and hung up because he couldn't be bothered any more. Bought a £900 mixer and this is what you get?! Really good products but I'll never buy from them again or recommend to anyone.

I bought an Artisan mixer when it was on sale. I bought from Kitchenaid direct so I would get good after sales service. A week later, on the second occasion of using the mixer it overheated and started smelling. I rang Kitchenaid and was advised to send it back and they would issue vouchers (not much good because the mixer had gone up in price) They said they could not exchange it in the UK. When I told them I did not have the original box I was told I could not get any kind of refund. I sent an email to complain which was ignored. The worst customer service I have experienced in years.

Artisan toaster bought in November, no longer toasts evenly so bread is either burnt or barely toasted on one side. Have emailed using as many email addresses as I can find - all unanswered except one who replied weeks later asking for more information. I replied and got a response saying “emails can currently not be responded to”. Phones not answered - have hung on for over 40 minutes multiple times. Tried messenger and accidentally contacted US site - got a response in less than 24 hours. Unfortunately they could not help when they realised I was a uk customer and redirected me to the uk page where unsurprisingly my message remains unread.
Not sure how to proceed when you can’t actually speak to anyone! Not acceptable when the products cost so much.

I had an old and always reliable KitchenAid Artisan food mixer that, sadly, broke down so I contacted KitchenAid to ask about repairs of machines no longer in warranty. There is a company that they use here in the UK so for a fee to be paid to the repair company (£180) I sent my beloved machine off for a repair. Unfortunately, after 7 months, the repair company eventually managed to break my machine completely in half and I was devastated. They did refund me my £180 but I was without my machine. A couple of phone calls to KitchenAid and I was in touch with Kevin and Natalie from the Europe Office who were so sympathetic and helpful and sent me a shiny red KitchenAid Artisan machine with a few extra attachments. I was delighted, I was not expecting a replacement. Unfortunately, after 2 batches of bread making this machine also grinded to a holt! Horrified I was advised to return to the same company that broke my original machine but I was assured that my original experience was very unusual so, reluctantly, I returned this machine too! Within a couple of weeks later it had been returned and, although I'm not as confident as I was with my original, it does work smoothly but I do think the new Artisan models are not as robust as the older machines so not really suitable for bread making! However I have found the KitchenAid employees who came to my rescue were so professional and incredibly understanding and helpful I do believe that Kevin and Natalie should be mentioned by name because they truly went above and beyond excellent customer service. Thank you so much!

I bought a kitchenaid food processor and the motor blew within months, got sent a new replacement and the motor on that also blew within a few months! Considering I wasn't using it on a daily basis I'm so disappointed! I called kitchenaid today and after a good 20 mins was able to speak to someone. Unfortunately I was kept on hold whilst the assistant tried to resolve my issue but then cut me off! 53 minutes of wasted time. Wish I never bought this product, absolutely useless! Most regrettable £320 I've spent!!!

Very poor customer service

We have had a kichenaid mixer for several years and always looked after it very well. The top lock stopped working so at kitchenaid’s request we sent it to Trojan electronic for repair with a cost of £200. After almost 2 months it was finally returned only to find the original fault was not sorted, the motor (which was perfect) now made a terrible noise and the cast stand was bend! It was sent off again only to be returned with the original problem still not sorted, the stand replaced with a slightly off colour spare and the motor still making a terrible noise. So off it went again only to be lost by Trojan altogether. After several months a machine arrived from them which is clearly a bunch of spares put together. No one at kitchenaid ever answers the phone or replies to emails to help resolve this and it has been going on for almost 10 months now.
Really terrible company to deal with and zero customer support. Good machines when they work but pray it doesn’t go wrong and you have to deal with the after sales dept!! Utterly unacceptable given the price point of the machines

KITCHENAID CUSTOMER SERVICE....WHERE ARE YOU???

I have spent the entire morning trying to contact customer service, having used my mixer yesterday and a large screw falling out from the tilt head, while mixing.

Unfortunately the screw head does not allow for a regular screwdriver to reattach this. It appears a special alan key is needed, which I don't have. In addition, the same screw on the opposite side is also loose. This is not the quality we're led to believe Kitchenaid advertise, or reflected in the price of these appliances.

The mixer isn't even a year old, but I've spent the entire morning on hold this morning attempting to get hold of customer service, as well as using the customer webshop email addresses (both .eu and .com) both have rebounded back.

These appliances are expensive and considered purchases, so it's unacceptable that myself, and it appears many others, have similar issues when something goes wrong.

My mixer is unusable. Do I have to contact BBC Watchdog to actually get anyone to pick up the phone at Kitchenaid?

I now wish I had bought the Kenwood.

Appalling. Managed to speak to someone (Monsef) on 28 February 2025 after hanging on for 30 minutes. I asked what was happening with my coffee machine returned for repair on 3 February 2025 (only bought on 24 October 2024). Told irreparable and offered refund or vouchers. Received email on 28 February asking for invoice and bank details. Replied by return. Immediately get an automated email saying "Unfortunately, we are unable to assist you via email at this time." Phoned today, 3 March 2025, at 10.17am. After 44 minutes listening to music I was cut off. How are you supposed to deal with this company?

Appalling customer service. Tries to fob you off, then makes dealing with them as difficult as possible. I had to send them a video of my blender smoking due to an electrical fault putting my house at risk of a fire. Thankfully, it tripped my electrics before causing any damage. Finally got them to accept the blender back and after 14 days they said it could not be repaired and they would send me a replacement. Still waiting 16 days later. I have been battling Kitchenaid for 4 months to get this resolved. Appalling customer service for a company that is supposed to have such a good reputation. Avoid!

Poor customer service and poor quality pans. Both are to the same standers. Incompetent to do the job.

Appalling customer "service". Purchased a product direct but I ordered the wrong item so returned it for credit - that was 3 weeks ago and still no credit. Attempting to telephone involves a wait of some 30 minutes. When you do speak to someone they haven't a clue and cannot provide an answer. I shall not be purchasing another Kitchenaid product. Premium price - yes with bargain basement customer service

Been trying to return a faulty item for a month, no reply to emails, not answering the phone. TERRIBLE service.
May be someone will get back to me now!

I have just wasted 25 minutes waiting to speak to Customer Services at Kitchen Aid, what a waste of time, no help at all.
I have just purchased an Expresso Coffee Machine & Grinder. The instruction manual for Coffee Machine has 270 pages, only 2.5 pages in English and absolutely useless. The manual is available on line and has 15 pages in English, so there was obviously a printing error. So, I requested either a correct manual or a print out of the on-line manual to be sent to me by post, the answer was no. I asked to speak to a manager, the answer was no. I have a number of Kitchen Aid appliances that I have had for a number of years but will definitely not buy any more. Absolutely disgusting service and their items are not cheap. The manual which I have does not make any sense and does not include the basics of how to use correctly, what the buttons are for, cleaning, descaling, etc. Don't waste your money!

"KitchenAid and its products represent the perfect mix of professional performance, artisan quality and iconic design." - from their website.
Actually, my KitchenAid food processor is so badly designed that food and other dirt accumulates in the handle and lid, and cannot be removed. Extremely poor design, complemented by non-existent customer service.
But one thing KitchenAid is GREAT for is product placement. A pity they aren't more helpful to their customers.

Customer care is non-existent !

Do not buy their products !!!!