Kitchen dreams? NIGHTMARE would be more accurate. Ordered some place mats, cancelled order same day as stupidly read reviews after and not before. They ignored request, delivered horrible, cheap, dama... Ver mais
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Leia as opiniões dos outros
Ordered a gift for a friends engagement and it arrived far too late. The box and item was damaged and the item was cheap and nothing like it was displayed on the website. I wrote to them to... Ver mais
I ordered 4 coffee mugs and 2 taller mugs and they were nothing like the website description. All 6 were in pieces due to the way it was shipped, basically in a foam padded envelope. The only redeemin... Ver mais
I bought 2 wall lights and paid 75gbp for them, when I received them they look nothing like the pictures on the website. I emailed them 3 times in 13 days with pictures proving the issue and NEVER REC... Ver mais
A empresa respondeu
1,7
Muito mau
37 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 57% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service
25 de fevereiro de 2026
Opinião espontânea
Missing Order. Don't Trust
I placed an expensive order, its been 20 days i'm still yet to receive any shipping updates or any information about where my order is.
If i had read the reviews prior, i definitely wouldn't have placed an order with them.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Kitchendreams
Thank you for your feedback.
We’re genuinely sorry to hear about your experience and understand how frustrating it can feel when an order takes longer than expected, especially when it’s a higher-value purchase.
We want to clarify that we have been transparent about extended delivery times during February. There is a clear notice displayed at the top of our website explaining that delivery times may be longer than usual during this period.
That said, your experience still matters to us, and we absolutely want to help resolve this. Please contact us directly at Support@kitchendreams.uk
with your order details, and we will look into this for you as a priority and provide a proper update.
We’re here to help and would really appreciate the opportunity to assist you further.
Ordered a knife on 6th January and it…
Ordered a knife on 6th January and it has still not arrived. I paid for quicmer delivery. I emailed yesterday but have had no response!
6 de janeiro de 2026
Opinião espontânea
Resposta da Kitchendreams
Thank you for your review.
We’re very sorry to hear about your experience and completely understand your frustration.
We have had a delivery disclaimer displayed at the top of our website during this period, informing customers that delivery times may be longer than usual due to high order volumes. That said, we understand that this does not make the wait any less frustrating, especially when quicker delivery was selected.
We would also like to clarify that we respond to all emails within 24 hours, Monday to Friday. If you have not yet received a reply, it may be due to messages sent outside business hours or a technical delay but we are actively answering all customer enquiries.
Please contact us directly at Support@kitchendreams.uk
with your order details, and we will prioritise your case and provide a clear update.
We genuinely appreciate the opportunity to resolve this for you.
Not delivered and complications getting a full refund
I ordered some knives and utensils before Christmas. They never arrived and I received no updates to explain why. I emailed them earlier this week and have just received a refund notice email (40 days since I placed the order) for less than 25% of the total cost of the order! I messaged them a few more times and left a negative Trustpilot review and finally they provided a full refund.
28 de janeiro de 2026
Opinião espontânea
Resposta da Kitchendreams
We’re truly sorry to read about your experience this is absolutely not the standard we aim to deliver.
First, we want to make it very clear that KitchenDreams is a legitimate business, not a scam operation. We fulfill thousands of orders and always work to resolve issues when they occur. In your case, something has clearly gone wrong, and we sincerely apologize for the frustration and lack of communication.
Recently, we experienced technical issues with our email system, which unfortunately caused some customer messages and order updates to be delayed or not received on our side. This may explain why you didn’t get timely responses or tracking updates, but we fully understand that this does not make the situation any less upsetting for you.
Please contact us directly at support@kitchendreams.uk
with your order number so we can urgently investigate and make this right whether that means a replacement, a full refund, or another solution you’re happy with.
BOYCOTT THEM.
The knife I ordered took a very long time to arrive. It is advertised as being an ideal kitchen knife. A high quality very sharp knife. This knife is made in China. various versions are available from various sources. It came in a very cheap low quality leather sheath. It is well put together with a wooden handle. The blade is of a reasonable quality but mine arrived blunt by any standard. The part of blade that is supposed to be forged dark is painted with black paint. It sharpens quite well providing you have the means and knowledge to be able to this. Advertising that claims this to have a long lasting sharp edge is false.
I see that their website has an invalid web address. Put them out of business. DONT BUY ANYTHING FROM THEM.
Your reply makes excuses for a poorly finished product which is typical judging by your poor reviews.
20 de janeiro de 2026
Opinião espontânea
Resposta da Kitchendreams
Hello,
We’re genuinely sorry to hear that you’re unhappy with your experience. That said, we do find it concerning that you chose to post a boycott message rather than contacting us directly first.
In the real world, no business, product, or delivery process is ever 100% perfect. That does not mean issues cannot be resolved it means communication is required. We handle thousands of orders, and when something isn’t right, we always work with the customer to find a fair solution.
Regarding your claims:
All product origins are clearly stated and compliant with regulations.
Sharpness can vary due to transport and handling, which is why the knife is designed to be sharpened like any professional kitchen knife.
If your item arrived blunt or not as expected, that is exactly the type of issue we resolve through support.
If what you are saying is accurate, we are absolutely open to reviewing your order and offering a solution. However, this requires that you contact us directly so we can actually help.
Please reach out to us at support@kitchendreams.uk
with your order number and details, and we will look into this properly.
We are here to resolve issues not ignore them — but that can only happen if you give us the opportunity to do so.
KitchenDreams Support Team
Apologies
I initially gave this company 1 star & said it seemed a scam as I had not received my item, I was to quick to judge, instead of waiting as stated in their delivery info, I have received my item today & am very please with it,so full apologies for my previous remarks,
Many thanks
6 de janeiro de 2026
Opinião espontânea
disgusting and scam company bought a…
disgusting and scam company bought a cleaver for xmas on 12th december never turned up like many customers
25 de dezembro de 2025
Opinião espontânea
Resposta da Kitchendreams
Thank you for taking the time to leave a review.
We’re sorry to hear that you feel this way.
After reviewing this order, we can confirm that it was delivered. We understand how disappointing it can be if expectations are not met, especially around the holiday period.
Our delivery timeframes of 7–14 business days are clearly stated in our Shipping Policy prior to purchase. We always recommend reviewing this information so delivery expectations are clear before ordering.
We regret that we were not contacted directly before this review was posted, as we are always happy to investigate and resolve any concerns through our customer support. If you would like us to look further into this or need assistance, we remain available to help.
Bought an item on the 14th of December…
Bought an item on the 14th of December and still no confirmation or any idea when it’s arriving. No communication at all, not great at all, this was meant to be part of a Christmas present. Not happy to say the least. It’s the 24th now and still no communication.
14 de dezembro de 2025
Opinião espontânea
Resposta da Kitchendreams
Thank you for your review.
We understand the frustration, especially when an order is intended as a Christmas gift.
After reviewing the order, we can confirm that it was delivered on 29 December. This falls within our clearly stated delivery timeframe of 7–14 business days, meaning the delivery was completed after 11 business days.
Our shipping timeframes are outlined in our Shipping Policy prior to purchase so expectations are set in advance. While we appreciate that waiting can be disappointing, the order was delivered within the communicated timeframe.
Ordered Nordic Design wall clock
Ordered Nordic Design wall clock. It took three weeks to arrive ( from China!). The clock does not sit flush against the wall because the plastic casing housing the clock mechanism sticks out further than the back of the clock. The ‘wooden’ surround looks nothing like wood but is a dull gold colour. The numbers on the clock face are set so far back that you can only see them all if you stand square on to the clock. Very disappointed - would send it back but you have to pay postage to Sweden. Will probably give it to a charity shop.
They have not printed my unfavourable one star review of the clock on their website!
21 de dezembro de 2025
Opinião espontânea
Placed an order on December 12th when…
Placed an order on December 12th when ordering never mentioned was coming from china!! Still no movement on Chinese carrier...Do Not use this company very misleading!!
21 de dezembro de 2025
Opinião espontânea
Resposta da Kitchendreams
Thank you for your feedback.
We’re sorry to hear that this has caused frustration.
Our delivery timeframes and shipping information are clearly outlined in our Shipping Policy prior to purchase, including that orders may be fulfilled via international logistics depending on availability. This allows us to offer a wider range of products while keeping pricing competitive.
A lack of movement on tracking can occasionally occur during international transit and does not indicate that an order is lost or not progressing.
Very good!
I am very happy with my delivery. I do not agree with the other reviews. I have a good expercience with kitchendreams!
12 de dezembro de 2025
Opinião espontânea
Ordered a hexclad pan and was sent a…
Ordered a hexclad pan and was sent a cheap chinese copy.
No response from their sales department and am now going to the bank to request a chargeback.
This is a cheap chinese junk company selling stuff at x5 the price for the same thing on Temu.
AVOID
16 de dezembro de 2025
Opinião espontânea
From my first interaction to the the…
From my first interaction to the the last Kitchendreams has put my needs as a customer first. This is seriously lacking in today's day and age and I for one really appreciated their help and support.
Genuine, honest and integrity in all of their actions. Thank you
16 de dezembro de 2025
Opinião espontânea
Order not delivered
Order not delivered. No response from the seller. Customer service appears non-existent……. DREADFUL CUSTOMER SERVICE AND ITEMS PAID FOR NOT DELIVERED.
Further to the response to this review:
Order: #1654
Email provided for customer support is CORRECT. I will forward the entire conversation once again for reference.
The responses via email were unhelpful - initially saying that tracking showed ‘successfully delivered’ without any additional support, followed by a request to refer to the courier and to contact again for further support, if I needed ‘ any details from our side to assist with the investigation’. The item was from China…. not sure YunExpress who provided tracking have effective UK customer support!
After replying on the thread with the correct email I stated: ‘ Tracking shows delivered but this item has not been received.’ to which I had no further response!
As stated in my review - dreadful customer service…..
UPDATE: Despite contacting customer services as requested in response to this review and providing all details and previous correspondence…… 10 days later - NO RESPONSE.
As such, I stand by my review.
7 de novembro de 2025
Opinião espontânea
Resposta da Kitchendreams
Thank you for your review.
We’re sorry to hear that this has been your impression.
We would like to clarify that we have not received any email from you. It’s possible the message may have been sent to an incorrect address or did not reach us successfully. Our official customer support email is support@kitchendreams.uk, and this is the fastest way to reach our team.
We take customer service seriously and respond to all enquiries received through our support channels. We kindly ask you to contact us directly with your order number so we can look into this matter and assist you as soon as possible.
Dreadful Chinese drop shipping company
Dreadful Chinese drop shipping company. You have to wait weeks for the products to arrive (posted from China) and when it does its very disappointing.
Damaged chipped products that look nothing like the images on their website. Every product they sell is available on Temu for a fraction of the price they are charging. But you don't know this until you actually get them and realise the images on the website are all doctored to look much nicer than what they actually are.
For example I ordered a lovely looking dark brown teak chopping board, but it arrived it was faded brown and even green in places where it was moulding. Absolutely awful.
Also they have fake reviews on their website - made to look like they are from Trustpilot but they are not, they are completely made up.
21 de outubro de 2025
Opinião espontânea
Resposta da Kitchendreams
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that this was your experience.
We strongly disagree with the claim that our products or reviews are misleading. All items we sell are carefully selected and undergo quality checks before being offered for sale. If any product arrives damaged or not as expected, this is not the standard we aim to provide, and we always encourage customers to contact our support team so we can investigate and resolve the issue appropriately.
Regarding delivery, our shipping timeframes and logistics information are clearly stated on our website prior to purchase. International fulfilment may be used depending on availability, and delivery times are communicated in advance to ensure transparency.
We also want to clarify that we do not use fake reviews. Any reviews displayed on our website are clearly labelled.
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