Kitchenfair Opiniões 275

TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

Amazing customer service! From my question to them via email, to receiving the kitchen handles - less than 24h! Order was perfect and the experience was stress-free and smooth. Thanks Greg & Team.

Classificada 5 em 5 estrelas

Dear team. Thank you so much for the support you gave me and my Aunt, with purchasing a replacement dishwasher door. Harry and Greg, went the extra mile with their customer service. Patient, pr... Ver mais

Classificada 5 em 5 estrelas

Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully Kitche... Ver mais

Classificada 5 em 5 estrelas

A wide choice is available in the website. Everything I ordered arrived swiftly. I needed to make a return and the communication to do this was quick and efficient. Would definitely go back .

Informações sobre a empresa

  1. Loja de móveis para cozinha

Escrito pela empresa

Premium kitchens, kitchen doors, sinks, taps, handles, worktops and all things required to build your dream kitchen at a fair price.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

275 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Extremely disappointed

I am extremely disappointed with my experience with Kitchenfair.

I made an order for a plinth and panel on April 21st. The plinth arrived broken and i with the courier rejected the order.

I then received no comms from kitchenfair and has to chase online to request a replacement which i was told has been dispatched May 14th to arrive on the 19th at the latest.

I followed up today as our builder as scheduled turned up to finish this job and of course no plinth was here. I followed up again to be told it was to be delivered today and low and behold this has not happened.

Now costing me more money in labour alone to rearrange another date.

21 de maio de 2026
Opinião espontânea
logótipo da Kitchenfair

Resposta da Kitchenfair

Dear Josh,

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you've had. This falls well short of the standards we set for ourselves, and we completely understand your frustration.

The replacement plinth was damaged in transit by the courier DX who unfortunately did not inform us of this until you chased us.

We've since emailed you with two options to put this right as best we can. We've arranged for a further replacement plinth which will be dispatched today and due to reach you on Thursday. We'd really like to get this resolved for you and hope this replacement plinth is delivered ok.

Kind regards,
Greg
Kitchenfair

Classificada 1 em 5 estrelas

Very disappointing!…

Items were guaranteed next day delivery which should have been a Friday.
Courier used by Kitchenfair admitted driver then couldn’t deliver as he was past his legal driving time.
My joiner was booked in for the Saturday!!!
Items turned up on the Monday and are of very poor quality. They are supposed to be solid oak but back is definitely MDF.
I am really disappointed. Expected far better for the price!!!!!

7 de maio de 2026
logótipo da Kitchenfair

Resposta da Kitchenfair

Hi Jane,

Thank you for your feedback, and we're sorry again for the delay with your delivery. Having your joiner booked for the Saturday and the items not arriving until Monday was clearly very frustrating, and we completely understand.

Our deliveries go out via national couriers like DX and DPD. While next-day delivery is the aim, it can occasionally be affected by traffic, driver availability or illness, and we're sorry that was the case here.

Regarding the racks, we checked with our supplier who informed us the backing panels are made from MDF by design as solid oak there would be prone to bending, so MDF gives a more stable result.

We're pleased we could speak with you and find a way forward. Do reach out any time if we can help further.

Kind regards,
The Kitchenfair Team

Classificada 5 em 5 estrelas

Good product

Good product, excellent service and no issue with delivery. Would order again from this company.

22 de novembro de 2025
Classificada 5 em 5 estrelas

Great value & quality

Kitchen door handles are of good quality and look as shown on the website, order arrived on time. Happy with the purchase and would recommend.

8 de maio de 2026
Classificada 5 em 5 estrelas

Really easy user experience

A wide choice is available in the website. Everything I ordered arrived swiftly. I needed to make a return and the communication to do this was quick and efficient.
Would definitely go back .

28 de abril de 2026
Classificada 5 em 5 estrelas

Excellent customer service

Dear team.
Thank you so much for the support you gave me and my Aunt, with purchasing a replacement dishwasher door.
Harry and Greg, went the extra mile with their customer service.
Patient, professional, knowledgeable.
Can't thank you enough!
Great quality product, definitely recommend Kitchenfair and would return in the future.
Best wishes
Melisa (London)

21 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company.

My initial query and eventual order were dealt with quickly, efficiently and in a friendly way.
Items were very good value.
I strongly recommend.

21 de abril de 2026
Classificada 5 em 5 estrelas

I bought a copper kitchen sink tap

I bought a copper kitchen sink tap, and is really beautiful and great quality. There were an issue with the delivery, but just I reported someone immediately take care of the issue and was resolved, so great customer support too

27 de abril de 2026
Classificada 5 em 5 estrelas

Great customer service but only via…

Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully KitchenFair did everything they could on their end to get me a replacement sent out ASAP

20 de abril de 2026

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