KLM Royal Dutch Airlines Opiniões 

This is the worst customer experience. I am a VERY frequent flyet but KLM is a true LOW POINT.
They do not allow me to get my boarding pass digitally, I need to go to the airport and get it, hence Wait FOR AGES. In addition, they push text messages during the night, which I need to check in my carry-on luggage all the time. TRY TO AVOID KLM, this is really an arrogant and VERY bad airline.

KLM Royal Dutch Airlines KLM Royal Dutch Airlines Shame on you! I have payed my ticket with KLM and flight was cancelled. Since last year I didn't got my refound. No feedback and no answers. On website it is stated that my claim number C-8938384 is resolved but I am still without my refound.

If nobody contact me in short time I will raise this case on social networks and everywhere else where I can ahow to the people what is your way of work. You are to be avoided!

I am writing to formally express my concern regarding a recent travel experience involving my niece, whose ticket to Tel Aviv was booked through Lastminute.com with KLM. The itinerary included a Kenya Airways flight from JKIA to Amsterdam, followed by a connecting flight to Israel.

Upon arrival at JKIA, my niece successfully checked in her luggage and proceeded to the waiting area. However, she was unexpectedly denied boarding on the Kenya Airways flight to Amsterdam. The airline staff questioned the choice of booking through KLM instead of opting for a direct flight to Tel Aviv, despite the fact that no direct flights from Kenya to Israel are available. My niece presented a valid visa for Israel and a supporting letter from the university she was to attend.

The Kenya Airways representative insisted on consulting with KLM, who subsequently decided to deny her boarding. The rationale provided was a speculative concern that she might not continue her journey to Israel and instead seek asylum in Amsterdam. This decision appears to be based on discriminatory and stereotypical assumptions rather than an objective assessment of her travel documentation and intent.

As a result, my niece was forced to return home, and we had to urgently purchase a new ticket with a different airline at a significantly higher cost. This situation caused considerable distress and financial burden, which could have been avoided had these concerns been addressed at the time of booking rather than at the airport.
I respectfully request a full refund of the original ticket due to the unjust denial of boarding and the resulting inconvenience and additional expenses incurred.

On the KLM website Argentina, I never find the price offered as a deal by the airline. Don´t waist your time searching deals. They anounce deals, but never are true.

Wie immer Betrogen.

Fluggeselschaft hat unser Gepäck verloren. Daher mussten wir 500 Euro drauf zahlen um meiner Frau für die 2 wochen was zum anziehen zu kaufen.

Wieder zurück erklärt man uns das wir keine erstattung bekommen da wir angeblich keine Fristen eingehalten hätten. Dies wurde mehrfach mit Screenshots wiederlegt.

Aber man kennt es ja...die kleinen leute werden immer verarscht weil Sie sich keinen Anwalt für 10.000 Leisten können.

I bought a return flight from Amsterdam to Manchester on the weekend of 16th of August. While boarding the flight my boarding pass did not scan neither the hostess or me noticed this. When I got to Manchester Airport the next night for my return I was informed that because it did not scan my seat on the flight was given away and that I had to buy a new ticket for 130 pounds but don't worry you'll get it back. I have been given some run around by them. Believe it or not it's my fault that the scanner was not working properly.

Amsterdam lounge was not marked with correct lounge numbers . The lounge marked klm was not klm. Lounges 26 and 52 should have been marked klm but they were not.
The Amsterdam lounge if klm when I found them on September 15 were over crowded and there were not 2 seats together. The food was poor quality .
On the other hand my prior Air France lounge was fantastic.
KLM delayed flight several times and they lost the whole planes luggage!!!
We landed on klm flight in Bordeaux
And baggage people at klm said they lost over 100 bags and they don’t know what happened and they only had 2 lost luggage forms . They told us to file report online and 9 days the bags were delivered to the city we were staying in
But they made us walk to pick them up.
Our air tags indicated they were in first airport for 4 days . Why were they not put on next flight
KLM is terrible
Michael

War mein erster Flug und hatte bedenken wegen der Bewertungen. Sehr positiv überrascht, trotz Cyber Probleme am Flughafen alles tipptopp, Crew super freundlich und pünktlich, auf jeden Fall weiter zu empfehlen!!
Habe Hotel plus Flug gebucht und nur 600€ bezahlt für super hotel und super Fluggesellschaft

Deceptive, overpriced, and deeply disappointing - avoid KLM

We purchased a roundtrip flight from Berlin to Amsterdam for around €450 and even paid extra to select our seats. Due to a serious family illness (cancer), my partner needed to consider skipping the outbound flight and only using the return.

To avoid any issues, we contacted KLM customer service beforehand and were told that reactivating the return flight would be fine - for an additional €150. We paid the fee in good faith.

However, when we arrived at the airport, KLM informed us that my partner's seat had in fact been sold to someone else. Their "solution"? A token €75 compensation and placing her on a flight two hours later.

So, to summarise:
• We paid €450 for flights + seat selection.
• We paid €150 more for "reactivation."
• KLM still sold my partner's seat.
• We were given €75 in return for the inconvenience.

This is not just poor service - it feels misleading and exploitative. At such a high price point, with such serious personal circumstances, the least one would expect is honesty and reliability. KLM failed on both counts.

After all this hassle, KLM managed to miss loading my partner‘s luggage on the plane. 10/10 of all possible screw-ups. Thanks, KLM.

Will definitely not fly with KLM again.

Mitt flyg blev försenat så jag skulle missa min connection i Amsterdam. Jag har försökt få ersättning för mer än 17 timmars försening + de extra kostnaderna jag fick pga förseningen dvs, t o r Stockholms city till Arlanda samt Uber t o r från Stockholms city till hemmet. Jag förlorade dessutom en betald natt på Airbnb men har fått till svar att det ersätter de inte.
Mina extra kostnader förutom Airbnb är 1 159 kr och för det tänker de ersätta mig med 530 kr. Det har tagit 3 månader för dem att komma fram till den summan och i meddelandet jag fått står dessutom detta:
* Payment processing times can vary depending on the countries and banks involved, ranging from a few days to 60 days. Moreover, all payments are subject to the validation of our finance department.

De har efterfrågat papper efter papper och jag var t o m tvungen att skriva ett "letter of authority" till mig själv dvs att jag juridiskt och finansiellt har rätt att sköta detta ärende.

KLM har den absolut sämsta kundservice jag någonsin varit med om så jag varnar er - boka inte med dem, välj ett annat seriöst bolag!

Jag har flugit och blivit försenad med andra bolag och då fick jag ersättning på ett par veckor så jag har något att jämföra med.

Mellanlanda ALDRIG på Schiphol i Amsterdam!!!

KLM canceled our flight and after a lot of trouble and unpleasant experience they booked us to another. None of the things we paid for in the first flight (luggage, seats, leg space etc) were then applicable in the new flight and after almost 6 months trying to get a reimbursement I'm still not able to get a hold of their customer service but only get "bot answers" like they are sorry they canceled the flight or the purchased seat is only available on the original flight. Yes, I get that, simply want a normal human being to answer my concern and pay me back my money for services that wasn't used.

Our bag was damaged during the flight (one wheel came off and was lost). Followed all instructions from airport staff and on KLM website and handed the bag in for repair (as per instruction), kept all receipts, baggage tags, etc, then filed a claim for compensation. Was told by KLM customer service that they couldn't help us because we didn't have a photo of the damaged bag (since we already repaired it, again, per instruction). Called customer service, same answer. Apparently airport staff's damage report that showed what part was damaged, and repair shop receipt that showed one part had been replaced, wasn't enough for them to believe us? Super weird for such a big company to care more about a few euros for a repair (that THEY told us to do!) than keeping customers happy. Can NOT recommend.

This was an excellent airline. The staff on board was nice and very professional. Me and my dad were flying the regualer economy class but every person in the flight was given a bag of cheasechips and a bottle of water for free, it was wonderful. If you wanted you also got a free sandwich☺️we had a great experience with this airline

They damaged my luggage with equipment and then asked me to go with that luggage around the city to find out if some shop can repair that luggage... Every time they are asking the same information about the bank, I think their Indian tech support just sit there just to irritate me.

Before the flight I was denied with boarding and their phone service said "just stand and wait before the desk", after 20 minutes (10min before gate closes) I rang one more time and understood that nobody is taking care of me!!! They just did nothing and said me to stand before the desk.... Very good that New Castle airport has its own support and they helped me.

Klm - never ever again.

Går ej att byta namn på resenär.
Går att få info från förseningar
Byter till ett senare flyg utan att ge
kompensation.
Av de 100 senaste flygningar så är detta ett bolag som inte borde finnas.

KLM har personal som kommer sent (det var åtminstone det dom skyllde på) varpå flyget får ställas in. Med en voucher i handen får min fru själv jaga tag på ett hotell med två små barn i släptåg. Dagen efter är dom ombokade med air france. Detta plan är försenat för att sen bli inställt pga tekninska fel. Över ett dygn senare går nästa flyg hem kraftigt försenat. Under all kritik, undvik flyga med dessa skitbolag om ni kan.

1st flight delayed by nearly 2.5 hours missed my connecting flight from Atlanta to Manchester.

Struggled to get any help from KLM eventually after a lot of stress they got me another flight to Amsterdam. This flight was then delayed.

the in flight food and service was terrible on the journey.

Arrived at Schipol airport and now told I have an 8 hour layover for my flight to Manchester. I was told they could not change it as I had a checked bag which is rubbish. And there was a lack of empathy.

Got to my gate for my final flightafter it changed 3 times and now this flight is delayed by nearly two hours as well.

So I will have been stuck at the airport for 10 hours now, no food no water and no explanation when I asked the lady at the desk if the latest delay.

Absoloutly appalling and this has cost me two train tickets now, and I will now have to get an expensive uber as there is no way of getting home as I have missed the last train.

Terrible airline will be seeking compensation for this.

Resa Göteborg till Florens. Försenade ut fr GOT 12.05 pga att dörrarna på flyget TILL GOT inte hade gått att stänga så dom fick byta plan.

Ok. Flög via Amsterdam och fick ombord info att Florenskärran hade ställts fram till strax efter kl 15 så vi skulle hinna. Det gjorde vi också och kom iväg. Vi kunde däremot inte landa i Florens pga dåligt väder så vi hamnade i Bologna istället. Där mötte bussar upp och körde till Florens. Utöver bussarna fanns inga levande representanter eller support.

Det tog 90 min innan bussarna kunde åka, detta pga pisslångsam bagagehantering. För just vår del hade långsamt känts bra för vi fick inget bagage alls. Hos Lost & Found sa dom att det fick vi reklamera på Florens flygplats eftersom det var dit vi egentligen skulle... vi vägrade och tvingade dem att skriva en rapport/claim. Fick då info att väskorna var i Amsterdam men skulle ankomma samma natt. Kul. Gav adress till hotellet och bussades till Florens. Ingen rep med, ingen vid ankomst och inte så mkt som en flaska vatten bjöds. Tog spårvagnen från Peretola flygplats till city och gick sista kilometrarna i ösregn.

Taxi var inte att tänka på. Flygplatsen hade nämligen varit stängd för all trafik sedan innan kl 15 samma eftermiddag och väderleksprognoserna hade haft röd varning för häftig åska och skyfall med start från kl 10 samma förmiddag. Dom hade fått rätt.

Lägger oss pissblöta utan tandborstning. Hade ätit middag lika pissblöta i våra reskläder likt luffare på ett tågflak och vaknade i ren misär utan annat än våra fuktiga skor och t-shirts.

Vår claim hade "uppdaterats" till att väskorna var i transit sedan kl 23 kvällen innan. WhatsAppar med den mest urbota korkade Bot jorden sett maken till ( KLM's kundservice ) som ställer tusen idiotfrågor innan den även vill ha ditt IBAN. Lovar sedan personlig återkoppling som aldrig sker.

Krälar i mina smutsiga och blöta kläder ut när Italien vaknar kl 10.30 och får tag i tandborste, kallingar o en tischa. Hinner precis duscha och klä om innan utcheck kl 11. Inget bagage, ingen återkoppling. Claimar på nytt i KLM- appen som inloggad. Den ställer samma tusen frågor men kommer med nytt besked då den är klar - att mitt bagage nu saknats i mer än 21 dgr. Jaså? Och?

Vaffan - ringer dem. Får tjuoentusen "knacka in frågor" innan det meddelas att jag blir kopplad till en operatör i Albanien och om jag vill veta hur det påverkar min integritet enl GDPR så finns info på KLM hemsida. I övrigt informeras att väntetiden beräknas till 10 min. Jag ger upp efter 28 min.

Åker till flygplatsen. klockan är nu 15. Frågar Lost & Found om ärendet. Får info att väskorna är under utkörning och ska komma till vårt nästa hotell (vi har hyrbil och en rutt runt Toskana viljen vi delgav vid claimen) kl 14. Intressant, för en timme sedan? Ringer hotellet, inga väskor. Får ett nummer till budkillen, han talar inte engelska men är uppenbart otrevlig ändå och gör sig rolig över hur långt det är till vår nästa by och att det lär dröja, men dom är på väg.

Struntprat. Vi når hotellet kl 20 och inga väskor. Får hjälp av receptionen att ringa svälthjärnan (aka budkillen). Han säger då att dom kommer "innan 11 imorgon".

Nu är det natt två utan ett spår av bagage. KLM går inte att nå. Det finns inga levande människor på det bolaget. Bara ljugande diton, sannolikt uträknat sluga för att resenärer inte ska våga eller vilja/ orka ta tillvara sina rättigheter när dom schabblar.

Dessutom - som en direkt käftsmäll efter varje försök att nå dem - kommer det bums ett automatgenererat reklammail plus en förfrågan att delta i deras kvalitetskontroll,,,

Tjena. Det har jag gjort. Fantamej!!!