Still waiting to find out how to return the wrong filters and get my money back for them. Have had no response from the company
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Leia as opiniões dos outros
I tried purchasing replacement filters for my EPI810 from the website. I couldn’t find one by searching the model number they have listed in the description. However, one of the replacement filters wa... Ver mais
I have purchased 7 or 8 of these Air Filters because they are exceptional units! They are small, quiet, powerful and take in air from three different directions. I highly recommend this product! I'... Ver mais
Excellent support chat experience. Very thorough and efficient. Got all my information and forwarded it on. I work at a Help Desk myself (Senior level), so I always appreciate a good help desk exper... Ver mais
Informações sobre a empresa
Escrito pela empresa
The modern home demands modern solutions for everyday routines. Time is more valuable than ever in a world where we’re rushing off to work, trying to find time to run those errands, and making time for friends and family. You deserve smarter home appliances that bring a little more convenience to your everyday routine. So that’s just what we did. KOIOS combines modern innovation with minimalist design to create smart home appliances and gadgets that make everyday home life more convenient. Inspired by the titan Koios from classic Greek mythology, who represented intellect and the inquisitive mind, we’ve made its innovative spirit the driving force behind everything that we do. From our simple, clean design to the smart functions found in each of our devices and appliances, we create solutions that make everyday routines smarter and more convenient. Whether it’s whipping up a quick smoothie in the morning with our sleek immersion blender, cooking up a quick, delicious, easy dinner in our unbelievable air fryer, keeping your home clean with our innovative air purifier, or enjoying the convenience of any of the other must-have appliances and gadgets we have to offer, it’s not hard to see why people all over the world trust KOIOS to make daily living a little more enjoyable. It’s not just about our innovation. It’s not just about the sleek, modern designs. It’s not just about making everyday life smarter. What matters most is that we can help bring much-needed convenience and time savings to your life. That commitment continues to power every decision we make as we continue to innovate and create home appliances that make homes smarter, more convenient, and more enjoyable.
Informações de contacto
Estados Unidos da América
- +1 855 888 5511
- marketing@koiosshop.com
- koiosshop.com
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A pieces of my juicer broke
A pieces of my juicer broke, I got the help that I needed and the replacement arrive a few day latter even thou I was told it might take weeks.
Very happy with the service I got
Thanks so much 😁
Catalina
I was extremely satisfied with the help…
I was extremely satisfied with the help Ton provide today. It was fast and easy to get my warranty activation set up. Thank you Ton for your wonderful service!!! 😁👍👍👍
This is the first bullet type blender…
This is the first bullet type blender I've had so I don't have anything other than my larger Ninja blender to compare it to. I'll say having used it immediately after getting it and it was very surprising. In a fraction of the time I was able to make a smoothie with hidden veggies for my autistic daughter and she loved it. She is extremely particular about the consistency and hates any chunks in her smoothies. What a huge success! Clean up was super easy. I basically just rinsed the cups out after and they were good to go. Would definitely recommend it to others!
Had a parts issue and had to use Amazon…
Had a parts issue and had to use Amazon helpdesk to contact koios, but once in, the agent, Rey, was very helpful and ordered a new part under a warranty he set up. Appreciated. S Howard.
Honey was extremely helpful.
Faith was very helpful…
Faith was very helpful in fixing my problem. I hope that the replacement will arrive, and then I will be completely satisfied.
I had amazing experience with them
I had amazing experience with them, great customer service and very helpful!
Mooka works efficiently and quickly to…
Mooka works efficiently and quickly to clean the air.
Breathing so much better. Great customer service to boot. I like that it has carry handles. Also the filters are not outrageously expensive and they are easily found on Amazon.
Great service!!
I recently bought a juicer from the…
I recently bought a juicer from the shop, and had a little issue with the plastic top, as it broke because the beet I put was too hard, and I was I put too much pressure. I was able to reach "Ton," through their website online chat. They were able to guide me through a process of filing a report for a replacement part. I'm very happy they were able to chat with me online the moment it happened.
I just wanted to show how grateful I…
I just wanted to show how grateful I am, after purchasing my first juicer, I run into some electronics problems with the motor. Contact customer service and they were very helpful and rest assured I received a brand new juicer.
Now I can continue with my juice Diet.
Thank you.
Greatly appreciated 🙏🏾
Great customer service
I called customer service as i needed to order a replacement part for my juicer. Dex, from customer service, helped me. He was just amazing. I was nice and proactive. He found a solution for my problem in no time. Thank you
Friendly and professional
Friendly and professional. Able to resolve my issue.
Very helpful and very quick
Very helpful and very quick. Appreciate his help!
Great Customer Service
Ton has been very helpful to assist my questions about the air purifier that I purchased. Thank you.
Quick to reply and answer my question.
Kim is awesome
Kim has been very helpful. She has been attentive to my needs and has been able to answer all questions well.
Joshua was helpful and professional
Ordered a product, it was missing a power cord. I went to the company website, and Joshua was very helpful and professional. He helped me get my issue resolved quickly.
The representative gave great assistance!
Went to the site to get help with the free gift that was offered. Tom who has been helping me has been very patient with my questions very professional and is Anne is helping me get everything filled out I need to. His assistance has been very appreciated. He's good at his job.
Customer Service replies quickly to my…
Customer Service replies quickly to my concerns, however, there is a lot of little steps that need to be done before anything is remotely accomplished. I was on the phone with a representative for 40 minutes telling them how the air fryer would not turn on. The 40 minute talk accomplished them sending me an email to get the whole process of returning my air fryer started, which was sending in a video of it not working. I have still not received any update on whether or not my request has gone through after more than a week. I had hoped to start using it soon and that they would be able to send another one my way/return the one that is not working, but it seems that the entire process will take a while. Very frustrating.
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