KOMONO Opiniões 

I ordered a watch as a Christmas gift weeks ago and paid for it (didn't get the first shopping discount applied, no idea why, but paid for it anyway). Just a week before Christmas I got my money back with no explanation, and found out my order no longer existed when checked on the website. Not a message to inform me on what had happened or why, not an apology, nothing. I can't talk about the products because I won't probably ever try to buy one again, but as for customer attention and information, it's pitiful. Fancy products aren't the only thing that counts for a brand, especially when it's not precisely a cheap one.

Perfect service super products

Really like them!

Best customer Service I have experienced since ages! Nice communication and they actually solve problems!!!! Keep it up! All other big brands can learn from Komono!

i had a pair of favorite glasses, and i reached out after a pair broke. they corresponded back and forth with me until we had a resolution! i got my favorite pair back! komono has the best customer service, and i absolutely love them! thank you all!

Probleem gehad met horlogebandje. Fantastisch vriendelijk, snel en perfect geholpen!

I bought cool sunglasses and the Winston timepiece and I will definitely be coming back! Your stylish website reflects all the hip gear. In addition, my online shopping experience was enhanced by the outstanding follow up provided by the Help Center. They truly went above and beyond. Kudos to Komono!

Savannah, Georgia, USA

Such friendly and personal assistance!

Was looking for a specific frame for myself and the team helped me over 7/8 email conversations and provided all the details I needed to find the perfect pair of shades and this was on a Sunday I might add. Thank you!

Perfect sunglasses and superb service! Slight issues with a delivery as the driver couldn’t find me and the online support staff fixed it within 5min! Outstanding and hard to find these days.

I purchased a special edition of KOMONO many many (9?10?) years ago, and it has always worked perfectly. Last year, I wanted to update my strap, but was having trouble finding the one that could fit my watch. The client service was extremely helpful and went above and beyond to make sure I got the strap I needed, and even finally sent me the strap free of charge. I would always recommend them for the quality of the products and the QUALITY of their team and customer service.

You can buy a great product - so great that when it is totally worn out after many years of outstanding service to you, you want exactly the same product. That's when you know you are dealing with a great company. They searched and found the exact sunglasses that I wanted to replace... not pushing to sell their latest model, just looking to please a customer - from abroad - and pleasing me they did. Thanks Komono team!!

Great customer service! I have Komono Magnus watch that has been in mint condition for many years and I love to wear it. It just needed a new strap after more than 5 years of daily wearing and since the model is out of sale, Komono immediately sent me a last piece on stock free of charge. This is a love brand act :)

Prachtige horloges met een goede prijs voor hoe mooi ze zijn.
Net als ik bij anderen lees ging het bandje van mijn horloge na verloop van tijd stuk. Heb komono gemaild en een nieuw bandje opgestuurd gekregen. Natuurlijk niet de bedoeling dat een horloge kapot gaat maar eerlijk is eerlijk, voor de prijs een zeer goede manier van doen op deze manier! Tevreden!

Super mooie designs, maar de kwaliteit stelt echt teleur. Heel jammer! Het bandje van mijn horloge komt steeds los! Ook zijn deze zeker NIET waterresistant, dampt gewoon aan (ze niet waterproof, i know)

My sun stepped on my new KOMONO sunglasses and they were broken. I wrote to the costumer service and they immediately sent me new glasses. Literally the best costumer service I have ever had.

Het is ontzettend jammer dat deze zo mooi ontworpen horloges heel snel stuk gaan. Ik had een horloge gekocht via Bijenkorf dat al snel niet meer liep. Komono heeft toen netjes een nieuw horloge gestuurd. Maar na een half jaar ging dat ook stuk. Vervolgens nog een horloge opgestuurd gekregen en ik had zo gehoopt dat het nu wel eindelijk goed zou zijn, maar nee, dat is ook een aantal weken geleden vastgelopen. Na onderzoek bij de juwelier bleek het uurwerk stuk. Ontzettend jammer, maar ik ga natuurlijk nooit meer daar een horloge kopen. Hou het voorlopig bij de betrouwbare merken zoals Seiko.

The best customer service I’ve ever experienced!
It happened to me to have a little problem with a pair of Komono sunglasses that I bought from a store and when I reached out to the company for their help, they were unexpectedly kind and generous with me, that they shipped me a brand new pair of sunglasses without any charges.
I wish more companies would have such a great customer care like Komono!

They get you to sign up for their newsletter to get 10 % off, and then the code doesn't work at checkout. I've tried applying their sales codes in the past, and they never work either. False advertising.

Horloges zijn van slechte kwaliteit. Leren bandje twee keer vervangen omdat 'ie doorscheurde, steeds na een maand of 10. Kast is niet goed krasbestendig en cijfertjes lieten na 1.5 jaar los. Maar ja, wat verwacht je van een horloge van +- 80 euro...