Fake products!! Ordered the torriden dive in serum, which I’ve ordered from other sites multiple times before. Arrived a week late and was a fake product! No information leaflet, the label on the back... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
After trying countless brands, I've finally found one that delivers real results. The skincare products offered by Korean Rituals have brightened my complexion and smoothed out my skin texture. They'v... Ver mais
A empresa respondeu
I requested a cancellation because I placed the wrong order 2 weeks ago. They told me that it was canceled and the refund was in process. I waited 10 business days and still haven't received my refund... Ver mais
Ive struggled with acne for years, but these skincare products have been a lifesaver. Theyre gentle yet effective, clearing up my complexion without drying out my skin. Highly recommend for anyone bat... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Korean skincare products, personalised advice, and a supportive community. We are dedicated to helping each individual discover their unique beauty and confidence through effective and innovative skincare solutions.
Informações de contacto
I haven’t received my order since 2 weeks ago
I haven’t received my order since 2 weeks ago ,I can’t even track it again . The page isn’t showing anything.
I don’t really trust Korean rituals, I want my money returned to my account, or I might need to report your page because I’m an influencer
11 de agosto de 2024
Opinião espontânea
This is crazy
This is crazy, its been weeks and nothing yet. My tracking details was stuck at orders received and then it's saying no order found.
I have sent numerous emails but no response so far. Please don't tell me I've been scammed.
26 de agosto de 2024
Opinião espontânea
I genuinely feel my products are fake I…
I genuinely feel my products are fake I ordered the anua serum and the bottle looks fake and shipment took nearly 20 days waste of my money and time
24 de agosto de 2024
Opinião espontânea
Patches and skin tear
Fake products. It damaged my skin and started seeing patches appear on the face.
18 de agosto de 2024
Opinião espontânea
Fake fake fake
Fake fake fake
I ordered anua products and it's all fake
I now have a bad breakout and my mum now has a terrible rush on her face due to this
I would rate it 0 if I could or if there was a number worse than zero
Please don't buy from them
I will need a refund
25 de agosto de 2024
Opinião espontânea
Fake products!
Fake products!! Ordered the torriden dive in serum, which I’ve ordered from other sites multiple times before. Arrived a week late and was a fake product! No information leaflet, the label on the back was missing, completely different colour and horrible perfumey smell compared to the original which I luckily still had left. Absolute waste of money and con artists!!
25 de agosto de 2024
Opinião espontânea
Wish I could give it 0 stars
Wish I could give it 0 stars. I ordered some Anua products for myself and they were all fake. I’m so angry and disappointed in my purchase 🤬🤬🤬 I will be posting this on my social media if it does not get resolved
25 de agosto de 2024
Opinião espontânea
Items are fake do not buy from this site
After waiting 2 weeks for the items. I opened it and compare to my empties. It appears that the items are fake! No wonder the tracking looks dodgy. How can a Korean skincare have to be shipped from China then to HK then to the UK? I have already requested a refund and I will contact my credit card company to get my money back. I wished I checked trustpilot first before buying from their website. They have the audacity to respond on my email that their items are authentic. I requested a refund but obviously they are not interested.
22 de agosto de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Lisa,
We’re sorry to hear about your experience. We've just sent you a personal email so we can address the situation directly and work towards a resolution. Thank you for bringing this to our attention.
Dont buy..they sell fake products
Dont buy..they sell fake products
I ordered anua drak spot correcting serum and they delivered fake product.
19 de agosto de 2024
Opinião espontânea
They said orders take 7-8 days to ship…
They said orders take 7-8 days to ship to the uk it’s been 12 days now and haven’t received my package yet and showing still on transit whyyyyyy?!??!
10 de agosto de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Ama, this is Phoenix from Korean Rituals. We’ve sent you a personal email to address your concerns. Please check your inbox, and we look forward to assisting you further. Thank you!
Fake‼️Fake‼️ Scam zone‼️
Fake‼️Fake‼️ Scam zone‼️
Fake‼️ fake ‼️Avoid buying from this site as their products are fake. Who places an order without having order number? I contacted and requested that order to be cancelled and i was told it was cancelled immediately. I couldn’t do cos I didn’t get any details about the order when it was placed.
You sent an item that I don’t want and I’m requesting to have it returned and you are telling me I’ll pay 50%. Beware‼️‼️Don’t buy from them. You can’t cancel and if you request to return,You’ll ask to pay 50% I want my money back
3 de julho de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Seun.
We’re sorry to hear about your experience. We've just sent you a personal email so we can address the situation directly and work towards a resolution. Thank you for bringing this to our attention.
Everything about your brand is top-…
Everything about your brand is top- notch. Fast shipping, and my skin issue have greatly improved.
5 de agosto de 2024
Resposta da Korean Rituals
We’re so grateful for your kind words! It’s fantastic to know that you’re satisfied with our service. Your feedback inspires us to continue providing the best experience possible. Thank you for being such a valued customer!
I've had such a positive experience…
I've had such a positive experience with your brand. Fast shipping and my skin feels amazing.
11 de agosto de 2024
Resposta da Korean Rituals
It means a lot to us to hear such great feedback. Thank you for taking the time to let us know about your positive experience. We’re thrilled to know you’re happy with our product. If there’s anything else we can assist you with, please feel free to reach out!
Your products are a game-changer for my…
Your products are a game-changer for my sensitive skin. Delivery was quick and everything was beautifully packaged.
10 de agosto de 2024
Resposta da Korean Rituals
Thank you for your lovely review! We’re delighted to hear that you had a positive experience with us. Your feedback is invaluable and helps us strive for excellence. We can’t wait to have the opportunity to serve you again. Thanks once again!
I don’t recomand I cancel
I don’t recomand I cancel
My order straight after and still I wait for refund..they sell FAKE product don t buy .
19 de agosto de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Andreea M,
We’re really sorry to hear about the trouble with your recent order. We take great pride in ensuring our products are authentic and of the highest quality, so we’re genuinely sorry that this wasn’t the case for you.
Please reach out to our customer service team at info@koreanrituals.com with your order details. We’ll make it a priority to resolve this for you and ensure you’re satisfied with your experience.
Thank you for bringing this to our attention. We’re here to make things right and look forward to resolving this quickly.
Best regards,
The Korean Rituals Team
Fake Fake Fake
I was heartbroken to realise that my Anua serum is not authentic and it took a while to arrive. Now I have to spend more to get the real one. Beware. I want my money back 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
15 de agosto de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Paulette,
Good day! This is Phoenix from Korean Rituals. We’ve sent you a personal email to address your concerns. Please check your inbox, and we look forward to assisting you further. Thank you!
Your skincare line has transformed my…
Your skincare line has transformed my skin. The packaging is so pretty and the customer services team is always so accommodating.
10 de agosto de 2024
Resposta da Korean Rituals
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know we hit the mark. If you ever need anything else, please don’t hesitate to reach out. Have a fantastic day!
Really happy with my purchase
Really happy with my purchase. My skin feels great, the packaging is beautiful, and shipping was fast.
7 de agosto de 2024
Resposta da Korean Rituals
We’re thrilled to receive your positive feedback! It’s fantastic to know that you enjoyed our product. Thank you for taking the time to share your thoughts. We’re here to assist you with anything you might need in the future!
Fake
Fake! I bought the anua dark spot correcting serum, and when I looked it up it’s got all the fake features people are warning us about. I feel so sad and it took 12 days to arrive. Also shipped from China which I was confused about
16 de agosto de 2024
Opinião espontânea
Resposta da Korean Rituals
Hi Tedra,
We’ve sent you a personal email to address your concerns. Please check your inbox, and we look forward to assisting you further. Thank you!
Korean Rituals
Your products are now my holy grail
Your products are now my holy grail! The packaging is lovely. The customer service team was really helpful too.
5 de agosto de 2024
Resposta da Korean Rituals
Your positive feedback made our day! Thank you for your kind words and for letting us know that you’re happy with our product/service. We’re committed to providing excellent experiences and are thrilled that we succeeded with yours!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.