kovessentials.com Opiniões 84

TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I bought the daily clip a bit less than a year ago and I really liked it at first because it held my hair well. But it quickly warped and became less tight fitting than when I first purchased it. Then... Ver mais

Classificada 4 em 5 estrelas

I love what Kov stands for - inclusive sizing, high quality, and functional and cute design. I am happy to support local businesses, especially one like Kov that produces such great products. I've bou... Ver mais

Classificada 5 em 5 estrelas

I love my Kōv clips -- they're beautiful, sturdy, and actually hold my dense, damaged hair. The Soul clip in particular is such a unique shape. I experienced some shipping delays due to the holidays w... Ver mais

Classificada 5 em 5 estrelas

I bought the scrunchies & i am absolutely obsessed with them! So stylish & cute. I will be getting these in every colour! <3 Delivery time was not the best, the carrier doesn’t update the tracking ve... Ver mais

Informações sobre a empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

Redefining hair essentials


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

84 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

AMAZING

The clips are perfect and the best I have EVER purchased. Much better than any drugstore, or even the Lululemon claw clips by far. Couldn't recommend them more.

22 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Clip broke after 5 months

Clip broke after 5 months - the spring is cheap and rusted over time, leading to breakage. This was merely from coming into contact with damp hair on occasion - it was never submerged in water. In addition, the outside surface of the whole clip has faded in colour dramatically from 'Mocha' to a putrid mauve colour. They refused to replace despite 6 month 'durability' guarantee. WASTE OF MONEY.

17 de outubro de 2023
Opinião espontânea
logótipo da kovessentials.com

Resposta da kovessentials.com

Hi Charity,

Thank you for taking the time to provide your feedback! We are happy to offer a 6-month warranty; however, failure to follow our care instructions will void the warranty. We are so sorry that you had a negative experience with us and we will take your feedback into consideration.

Classificada 5 em 5 estrelas

Awesome Claw Clip and Awesome Customer Service

Bought a claw clip and it is seriously one of my fav purchases ever!!! It actually holds all my hair and literally won’t break which is AWESOME!! so obsessed with the brand, and when i reached out in an email i got the kindest and most helpful response. everyone working for kov seems like such a great person and was so so nice

6 de setembro de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

Clip didn’t last and bad customer service

Clip didn’t last, bad customer service.
Only reason why I didn’t put one star is that the designs are cute and they’re stronger than the average drugstore clip.
Clip broke (with normal use) just after 6 month warranty. Ordered a few more with friends and family and the free shipping didn’t automatically apply. The website didn’t say you had to put in a code until the very last checkout screen. We reached out to customer service because we qualified for free shipping, and instead of refunding the shipping or allowing us to cancel the order to place a new one, they just screenshotted the statement in the cart that says where to input the code and signed off with “much love!”. Very passive aggressive. Most businesses, small or large, can modify orders upon request especially when the customer takes the time to reaches out. Just on principle and not even the cost I won’t be supporting this business anymore.

1 de setembro de 2023
logótipo da kovessentials.com

Resposta da kovessentials.com

Hi there! Unfortunately we are unable to locate an order without a name associated with your review. Please note that after an order has shipped, we are unable to apply discount codes retroactively. We sincerely apologize for any inconvenience this may have caused.

Classificada 3 em 5 estrelas

3 clips broken

I've purchased several clips for friends, family, and myself. Three clips so far have broken. I had one returned and got a new one sent to me because of the warranty, but the second one I got broke again after a few months. First
time the plastic part itself broke, and now the second time (as well as my sister's Kov clip) is breaking at the metal part that holds the two parts together. The warranty only covers one new clip for a limited time too. I invested the money only because it was marketed to be unbreakable yet 3 of them have broken within the last year.

24 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Bridal Set

I recently ordered a couple bridal set clips for a bachelorette party and had to reach out to their customer service team because the customized clips were missing. In less than 24 hours, their amazing team responded and had the clips delivered the following day. I’ll continue to purchase and support this brand just on that experience alone.

9 de agosto de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

Did not last...

I did like the clip for the time that I had it, but it broke after less than a year of normal use and I treated it very well. They are marketed to be extremely durable, but it does not seem to be the case.

24 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Cute Clips, Great Customer Service

Customer support was very fast and friendly, and addressed + fixed an issue with my order same day. I love my new claw clips and will definitely repurchase! - a happy Kov customer :)

19 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing products!

Fast and easy shopping on the interface, as well as quick shipping. Exactly the product I was hoping and looking for!

19 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

BEST CLAW CLIP EVER

I have really thick/long/coarse hair and struggled to find claw clips that were not only cute but strong enough to keep my hair secured! Then I stumbled upon Kov on tik tok and now I have an obsession lol. I may or may not have 4 XL Daily Clips in my drawer and I'm sure I will be purchasing many more!

25 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

PERFECT FOR LONG THICK HAIR!!

I have EXTREMELY thick hair and find it really hard to find a hair clip to fit it all, and this hair clip lives up to my expectation! This is the one and ONLY hair clip to fit all of my long thick hair!! thank you so much!! i will be forever using this clip.

16 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Best clips I’ve ever owned!!

I’ve made multiple purchases from Kov within the past year and have never been disappointed! All the colors I got were true to the website’s images.

Although my hair is straight, it’s long and thick and I have a lot of it. The daily clip in L is good for me. I also have the soul clip in M for when I don’t want the look of a large clip. The hold of the clips is better than any other that I have tried, and I’ve tried a lot lmao.

25 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect for my longer hair!

Perfect for my longer hair!
I was skeptical about the price, but let me tell you investing in my two clips from Kov has been a game changer. I bought a daily clip in large and a soul clip in large and I love them both. Other clips can't hold all my hair while remaining secure on my head, but these clips work excellent. Highly recommend! - Maegan, 25, long,

8 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing

Kov has an amazing range of sizes which makes finding a great clip from them so much easier. I have bought many clips from them including clips for others and they love them! They are very sturdy and keep hair up very well. I will be buying more.

10 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing

I have never used such a great hair clip before! My hair is long, thick, & wavy. It breaks other brands. This hairclip holds up! I wear it everyday & look forward to buying more from KOV!

18 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Worth the money!!

I love my daily clip and Demi clips! They’re so comfortable, durable enough to stay in my bag if needed, and never ever hurt my head. I only ever want to wear these clips. Buy them!!!

10 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Worth it worth it worth it

I bought the daily clip in a recent archival sale (sign up for their emails they are always sending out offers and advertising new styles and colors!) in size L and XL and these clips are so worth it! the daily clip is the perfect name because I really have been using this every day and I never leave the house without it. The difference in quality than you can feel compared to store bought hair clips is amazing. I have also had accidents of dropping this out of my hands or knocking it off a table (which is how I have broken many other cheap clips) and there is no damage to the kov clips at all. The XL is also larger than any size clip I have been able to find in stores and actually fits all of my long and thick hair without being too tight and uncomfortable. Definitely recommended placing that order if you have been debating buying a kov clip it is worth it.

8 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

LOVE!!!

Absolutely LOVE my newest additions. I recently purchased the Soul Clip, and two sizes of the Daily Clip (M & L). When I tell you I’m OBSESSED!! I have long straight hair and they work great. They are a little pricy, but honestly worth it - they also usually have little promos going on, which is a plus!

I’ve also ordered from them in the past, and within the warranty guarantee, my clip snapped. I reached out to customer support and they replaced my clip, no charge, no problems.

Definitely recommend this company!

26 de abril de 2023
Opinião espontânea

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