Kaiser Permanente Opiniões 

Kaiser used to be wonderful, now it is a nightmare. Hour or more wait to see your rushed provider. Websites not working, takes an hour to make an appointment, if their system is working. Get it fixed y'all.

I was seen in UC at the Largo centera few weeks ago and was seen by Dr. Wooten. Though I was seen in Uc days prior it was Dr. Wooten who was the most helpful. I was there for neck pain and spasms. She prescribed pain meds and prednisone. I had so much relief once I got home which I did not have from my first visit 5 days prior. Dr. Wooten made recommendation about having a Mri which I did have after seeing my PCP who ordered. Want to also thank nurse April who had taken care of me as well. Both were very kind and showed empathy. they both are an asset to the UC department.
Please share.

My husband has Sutter Health - My Health on line. Because of his condition I have recently viewed his medical history. I have to say that it is a 1000 times better than Kaiser's app which is horrible. It is constantly slow. On My Health I can see all the doctors that my husband has visited in the past. On Kaiser the only doctors I can find are my PCP and my gynecologist. I recently visited an ENT, but can't remember the name. I have no way of finding out who it was that I saw. That's ridiculous. Kaiser keeps changing its website. It has gone from bad to worse!

I would give minus start, but there is no option. So I give 1start.
I have been told my co-workers and friends about how bad Kaiser is. But I still had faith with it. But turned out , I am so wrong. I shouldn’t put my health in Kaiser’s hands.
This place is so disorganized.
The staffs don’t care. I am a client because my work place dropped Aetna. My 1st visit was annual. I brought my scan results from outside thinking it would be helpful for Kaiser to have a copy. When I gave them to a nurse, she said “ we don’t take paper copies “ . So I asked do you want me to get a disc? She said oh no. We had the records. I moved over to see what results she was looking. She was checking my x- ray result. I kind of nicely pointed it out that was not eh report I had in my hands. But she didn’t listen at all. So I kept those reports. Once I got home and I saw there was an email from Kaiser, asked me to drop off the reports. I was not happy about it.
Second, the nurse didn’t tell me what is the next step for referral. After more than two weeks, I still haven’t got a call from the referred department. I had to email them to find it out. On and on. I am wondering for those need continuous care, what they need to through . So not make the same mistake as I didn’t . Don’t go to Kaiser. Otherwise , you put your health In danger.

Tell us more about why you chose this rating.
I had to leave because you do not support the preventative care that you advertise, by no longer covering my Ozempic unless I have damaging high A1c!|

Kaiser Physical Therapist’t can’t even diagnose a right leg 7 mm shorter.
1/4 inch = 7.35 mm.
Started with back pain six years ago +
Now Right knee is 3 % arthritic. Limp and gait is off. Lots of pain.
Went outside Kaiser to find out the problem.

What's there to say about the broken American health insurance industry that people don't already know? Well, I'm sad to report that my Kaiser really did up the ante in terms of unaffordability. Keep in mind I'm a healthy 30 year old man with no preexisting conditions, so know that literally everyone else is getting a worse deal than what I'm about to describe. Where to begin? ~$400 a month for a bare bones plan that really just gives you the "privilege" of accessing all of Kaiser's other extremely expensive care options. Want to see a doctor for 15 minutes? $150 copay. Get tricked into seeing a specialist for 15 minutes? $1050 dollars. I'm not even kidding. Had to set up a monthly payment plan to not go broke from that little misadventure. I cancelled my coverage back in August when I finally got a better health insurance option (I moved to Canada). Was I finally done with Kaiser? Nope, they continued to fraudulently charge my card every month. Not once, but twice. Even after I called them to say that they were fraudulently charging my card after the first time it happened. Months later I am still calling customer service reps to get a refund which has still yet to fully come. Obviously this company sucks and I don't recommend them, but honestly it's probably just par for the course in terms of American health insurance companies.

Wasted 15hrs Paid Sick Time Dr. Chau Duc Nguyen PA

This is not specifically directed at Dr. Bolotaulo, but since she is the Supervising Physician, I utilized 15 hours of sick time from work to try to obtain Tamiflu and amoxicillin for my cold/flu symptoms as I have done in the past with Kaiser on several occasions. This young doctor did not heed my request and failed to consider my history of prescribed treatments for similar symptoms—he only prescribed Tamiflu and ibuprofen. I was suffering from a very painful throat and a forceful cough at 1:30 am. He came across as arrogant, and his approach did not reflect the experience one would expect from a seasoned doctor. I was very disappointed. Despite returning to work, I am still ill and had to self-administer steam treatments, inhalers, and nebulizers to soothe and loosen the mucus/phlegm from my throat to attempt to sleep, but I could only manage two hours at most due to the pain in my throat and difficulty swallowing or talking. This care from the doctor, who was actually a Physician Assistant, was very irresponsible, and it left me extremely unhappy. In the past, when taking Tamiflu with amoxicillin, I would start feeling relief within the fourth pill, so this was a regrettable situation.

In my experience, it's predominantly the young doctors who rigidly follow their textbooks instead of drawing on patient experiences, consequently failing to provide complete prescriptions. On several past instances with cold/flu symptoms, I was prescribed Tamiflu, amoxicillin, and ibuprofen, but it seems that younger, inexperienced, and immature doctors often cause the patient undue suffering by omitting amoxicillin.

The inexperience of these young doctors, coupled with highly expensive insurance and excessively long wait times, indicates a centralized system that is deteriorating.

Kaiser was so good for so many years but recently, the doctors are overwhelmed! 3000 doctors quit because of vaccine mandates and those were the smart ones who actually read the medical literature.
I actually had to report them to the BBB and JAMA for not putting important information in my records. They push vaccines and colonoscopies and use “step therapy” to keep you from getting needed care for months. I just got out of there! Thank GOD the doctors are totally overworked and can’t even look the patient in the face they are so busy. It’s a total nightmare in my opinion

TACOMS WA STATE RECORDS VERY RUDE FEMALE:
OCT. 2024 I VERY Very RUDE RUDE female called me about a medical records request. She was very uncooperative. She hung up in my face. Very disrespectful. What type of people is Kaisar hiring ??? WHICH Colleges are they hiring from ???? They only have a 2.5 star rating = Eventual Law Suits and people leaving Kaisar.

Most of the people who work for Kaiser are amazing unfortunately Kaiser only cares about making money, not people's health. I waited 6 weeks for a CT scan, 8 weeks for an echocardiogram and 8 weeks for a referral denial. This company should not longer be allowed to run healthcare facilities.

My kaiser doctor is great!
The pharmacy at Kaiser is great!
Even the billing department at Kaiser is great!
What's SO not great that I am giving them 2 stars?
The website.
The Kaiser website seems to get worse almost by the hour. A few weeks ago logging on generated 50 cookies - Today it generates 74! And yet, in spite of front loading your visit with 74 pieces of what I assume are patient specific info, the website has my prescriptions messed up, my premium billing messed up, and my "Letters" (Kaiser's internal name for communications that would normally be sent by mail, but have been authorized by the member for electronic-only delivery) are messed up!
Kaiser allows you to contact the "Web Manager" for website issues, but the "Web Manager" will never admit that any issue exists - It must be the member's browser (I have started taking screenshots of the problems showing up in BOTH Firefox and Chrome), or the member's cookies (Really, the member's cookies? Not Kaiser's?!) need to be deleted (which does nothing).
I could go on forever... The upshot is that the "Web Manager" has the medical team, the pharmacists, and the billing department folks running interference for them while they deploy untested software and generally create mayhem.

Whats wrong with Kaiser ? Unable to handle basic technology ?

They decided to switch billing systems and dropped membership - and health coverage for someone heavily dependent on this - because they did not know how to switch a member account (setup for auto-billing) from an old system to a new system. A 2-bit gym can do this - but Kaiser cant ? ! Amazing.No. Shameful!

I recently had a total hip replacement in Los Angeles with Dr. Bala. He is one of the few doctors that does the anterior approach which provided me with a quicker recovery and better stability after surgery. He is very knowledgable, supportive and personable. I feel very lucky to have gone through this with such a competent professional!

I have good primary doctor that I really like and have gotten good care from him and other doctors in his office as well. That is the reason for the five stars.

My dislike is for psychiatry department mental health. I have only come across one psychiatrist that I have liked but he only works the emergency rooms the rest of them all suck and I have to dump them.

Worse medical attention ever, you won't be able to see your doctor when needed, is almost impossible to get the care you need in time. They purposely let you get sicker to get more money from your insurance. I been complaining 3 years for symptoms that now are getting complicated due to lack of treatment.

Kaiser is awful now. 4 years ago Kaiser was good. 8 to 10 years ago it was even better. Today, it now takes 3-4 months to get a basic appointment with your primary care doctor. When trying to speak with your primary care doctor to give an explanatio for your appointment, you will get an email response, not from your primary care doctor or a PA, but a nurses aid that most often doesn’t even work directly with your doctor. They will tell you you’ll need to schedule an appointment using their online system…. Good luck!

When I first got Kaiser 10 years ago, it was great. You could get an appointment in a couple days with your doctor in and out. Get x-rays, Get MRIs done and get referred to a specialist as needed. Now the process will take 3 to 4 months for just basic care. Most of the staff I’ve spoken with are overworked, nurses, doctors, in-patient care, all have more patience than they’re supposed to and constantly get burned out.

Kaiser Insirance is now like having Government Health Insurance, I know many that have it, It’s awful. You are better off paying a little bit more through your PPO and finding a better provider.

I wouldn’t trust getting any kind of major surgeries done here anymore. Everything is run like a McDonalds(volumes of patients and low quality, minus the quick service). Kaiser Corporate really trying to pinch pennies and cut staff and overwork the remaining. In my opinion, this creates a very unsafe environment. Still pushing volumes of patients through inadequate care. Run don’t walk from Kaiser insurance.

Refuses care for patients in need of finical assistance. Been a member for over 30 years, started to struggle to pay all my bills and now they're refusing me care until I pay.

The most horrendous customer service and billing portal on the planet. This company has no clue what they're doing.

I have a very bad experience at Kaiser Permanente. Sta Clara Kaiser paralyzed my legs. The doctors are dishonest and cannot be trusted. It is a worse hospital on earth. Never go to Kaiser Permanente.