Kaiser Permanente Opiniões 

Relationship: Manat was the recruiter who guided me through the hiring process at Kaiser Permanente.

Position at the time: Talent Acquisition at Kaiser Permanente

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Recommendation:

I had the pleasure of working with Manat X Ordanov during my hiring process at Kaiser Permanente, and I am truly grateful for his outstanding support and professionalism.

From our first interaction to the final offer, Manat was consistently clear, responsive, and genuinely supportive. He explained each step in detail, answered all my questions promptly, and provided helpful guidance that made me feel confident and informed throughout the process.

What impressed me most was his kindness and patience — he approached everything with respect and made what can be a stressful experience feel smooth and even enjoyable. Thanks to Manat, I felt truly welcomed into the Kaiser Permanente team from the very beginning.

He is not only a skilled talent acquisition professional but also someone who brings a human touch to every interaction. I highly recommend Manat and believe he is a tremendous asset to any organization.

I have been greatly aided by KP's ADAPT program for support. JEREMIAH BUENROSTRO and MS. HARRIS have demonstrated empathy, cordiality, and care. Video sessions, to me, are preferrable to Face To Face meetings which involve exhausting travel time, parking challenges, and similar problems. Scheduling is easy. Sessions last 30 minutes, and can involve both counseling and drug therapies.

The Emergency Department at West LA is awesome, particularly, Dr. Katsura & Dr. Hsu, care on 8/1-8/2/2025; Dr. Mackanic, nurse Jayre; Tech Sergio care on 8/16/2025 were angels from haven. Their empathy & compassion provided relief, while they also remained very efficient, paying attention to detail, as well as keeping me informed and comfortable despite my pain and/or serious dx. I hope that they know, although perhaps not always verbalized by patients, that their actions are appreciated more than they may ever suspect. My Thanks!!

I have been a Kaiser patient for the last 25 consecutive years. Kaiser was great and I've now realized it was mostly in part due to me being healthy for the most part. But as of June of 2025, I began suffering chronic lower back pain, which COMPLETELY affected my quality of life. I couldn't cook, clean, or even play ball with my dog. My sons and I would have to leave theme parks just two hours later due to my chronic back pain, and I could no longer bend over far enough to ties my shoes, though normally, I can bend over from a standing position, placing both hands flat on the ground. Laughing and coughing causes significant lower back pain, and sneezing causes excruciating pain! I have frequent back spasms and sleep deprivation due to the chronic back pain keeping me from sleeping comfortably.

As a teacher, I was so stressed about returning to work because I KNEW I couldn't fully function, especially based on the subject I teach. So I asked my spine doctor for a long-term disability leave to give me some time to try to heal, which she declined. She referred back to MRI results from five years ago as well as results from 16-months prior, but I didn't have this particular severe chronic back pain during neither of those times.

So then I decided to write Kaiser's CEO Michelle Gaskill-Hames, requesting the same due to the significant pain I was in. I didn't hear a word back from her. I then filed a grievance with Kaiser's membership, who responded back nine days later declining my request for a long-term disability leave. I appealed that denial, only to get denied again!

This reminded me when I was pregnant with my youngest son, and I was too weak and sick to stand on my own two feet long enough to brush my teeth. But my OB-GYN would NOT write me off work; she said my symptoms were "normal," and she, herself, never took off work because she was never sick! So I decided to transfer my maternity care under my (now ex) husband's insurance Blue Cross Blue Shield PPO, and had a WONDERFUL doctor who told me can't any doctor tell you how you feel, and she would keep me off work until I felt strong enough to return. I didn't return back to work until my second trimester!

I have now decided that Kaiser is great when you are healthy, but if you are chronically sick and still have to work, you are in bad shape! They DON'T listen to their patients' needs, and they think know better than their patients! Though my Kaiser doctors are nice, I do question if they are limited to what they can and can't approve, even when it's obvious the care that is needed.

My spine doctor did order a recent MRI, and those results carried over to a second page! I have two "abutting nerve roots" in my "L3 and L4," and an "annular fissure" in my L5, in addition to ALL the other problems the MRI shows. Because my spine doctor still feels these new results are no big deal, when my body tells me 24/7 they ARE a big deal. I shared these results with an outside doctor, and she gave me a leave of absence through the end of the year. She said I need to do conservative treatments first (physical therapy, etc.), and if those don't help me, then surgery might have to be the final option. By the way, this doctor doesn't take ANY medical insurance but only takes cash; therefore, she isn't bound to or controlled by these insurance companies, like other doctors are!

I am now looking to change to Blue Cross Blue Shield PPO during open enrollment. I love my son's pediatricians, so I will be sorry to leave them. But when I am at my best, my son benefits from that. When I am at my worst, my son suffers those consequences. I want to be at my best.

Horrible. I can't even pronounce the name of the doctor they chose for me, and every other one available in the choices they offer comes from some foreign country. I don't trust any of them to make medical decisions for me, so the whole plan is worthless unless I need the ER. Thanks for the diversity, but I might need a doctor I can explain things to in my own language.

To be clear, doctors, nursers, locations, etc.—GREAT.
The problem lies with the administrative side of things who hired an amateur to make their website—for example, to pay your bill, you need to leave your medical home page—yet another new log in a nd password—and guess what? It doesn't work on a desktop, but will on a iPad. You will receive nasty letters telling you that your service will soon end if they don't get their money—you will contact support and after the obligatory, we are here to serve you, you will soon realize they don't really give a feces. And like Groundhog Day, you will go through this often.

I have been a member of the Kaiser Permanente Hawaii Region for 40+ years and it has usually been a good experience.

As the years progress, I sense that staffing is harder to fill so it takes longer to get appointments, and the staff feel a little more rushed.

The KP app used to be pretty bad but much improved now.

Kaiser is best hospital for me and my family I never had complain of anything but just this morning I took my husband for lab test the technician who servers us he was so rude he made us have a sit but then he went to serve other people I understand that maybe these people were waiting before us so we waited, but when he came to attend my husband, he was rude, I usually don’t write negative comments about people, but this guy he soiled my Sunday he asked me to move. I was standing in between my husband and him. He didn’t say politely he was like yelling at me Excuse me, excuse me, and everybody was looking at me. I was so embarrassed.

I have been a member of Kaiser Permanente for 9 months. Every time I call member services in advance to find out what the cost of a certain proceedure will be, I am given one cost estimate, but then, after the proceedure, I get billed for more than the estimate provided to me. I am writing this review after my latest incident. I called member services TWICE to get a cost estimate on a sleep study and was told it would cost me $239. They told me I could go on to my kp.org account and use the cost estimator calculator to check, and that tool also gave me an estimate of $239. However, when I received the bill, they charged me $513. I called member services to contest this charge, and they submitted a grievance for me, but when I received a response to my grievance, they denied my claim stating that the Evidence of Coverage shows a copay of $10 and deductable of $2,000. The denial is extremely unreasonable considering that I called member services multiple times and checked their calculator in advance of the proceedure to get an estimate but then be charged more.
This experience doesn't include previous incidents when I was told that certain labs would cost one amount, but then I was charged another.
I am so tired of dealing with their bait and switch tactics. If Kaiser Permanente was not the only choice provided to me by my employer, I would definitely choose a different health insurance. I've never had so many financial questions come up with other medical insurances and institutions.

Went to the Kaiser location in Ashburn. My son pediatrician is amazing. Went to get lab work done for my baby today, that lab attendant Rebeca was literally don’t know what she was doing. She doesn’t care about people at all. Full or arrogance. Poke my baby 3,4 times with needle and still wasn’t able to draw blood. And then was giving attitude on top of that.

Excellent medical care; many offices in Atlanta GA area; inhouse pharmacy; tele-visits available; large number of PCPs and specialists to choose from; Medicare advantage plan low cost and comprehensive. I received a shot from LPN Taja Carruth, who was kind, caring and competent.

I had an appointment with Dr. Kimberly Petrick in the 10th Street, Santa Monica, CA clinic. Nurse Iesha was very professional, knowledgeable and courtesy. Dr. Petrick, whom I saw for first time after my original physician, Dr. Bhalla, left Kaiser in February 2025, was very caring. She went my medical history and explained to me in plain term what I need to do to keep my health in good shape. She is very friendly, professional and knowledgeable. The overall experience in 7/17/2025 was very positive. I felt that I was treated as someone they really care about.

This company only seems to care about their shareholders. They don’t care about giving you appointments in less than two months. They have no scruples and changing your appointments without telling you first. They have no scruples in changing your doctor without telling you. I don’t understand why they even take notes in their computer because they don’t read them. But I do. Their ophthalmology department is a joke and has screwed me over so many times and only three short months that I am ready to leave Kaiser for good. I like my ophthalmologist and that’s about it. This is my third try with Kaiser and it gets worse and worse as time goes on. They don’t care about the patient. They only care about the bottom line. Everyone here writing these reviews, I agree with them.

When you have a very specific disability, and there is one specialist for it, and that specialist is out of network, I expect that we will pay in full for the specialist. That's expected. When Kaiser refuses to pay for medications because the prescribing specialist is out of network, that's not OK. There aren't other choices, the medication is necessary for basic living. Never Kaiser.

I have spent HOURS trying to reach Medical Records (no one ever answers the phone) or sign my child up online to access the records myself. Eight days and countless phone calls later, several tickets submitted and literal hours on hold, I am no closer to getting a copy of the visit or lab results. They just transfer you from department to department, IF someone answers the phone, but no one actually helps

I have been a member of Kaiser for years. I used to love this company. Now, it is like paying luxury payments for socialized medicine. You cannot get an appointment for over 2 months. You can not find your doctors. It is a mess. They should be ashamed. If I could find the right place to bounce to I would.

Got Kaiser insurance in 2024 - went to the Doctor for my symptoms, she chalked it up to being a woman in her mid 30's. Went to a different doctor - she ran the correct bloodwork and then IGNORED THE RESULTS, told me everything is normal. Claimed she spoke to a specialist who also said my results were normal.

I then paid out of pocket to see a Doctor outside of Kaiser - in ONE fifteen minute appointment, she listened, called for bloodwork, and found the issue. But don't worry, Kaiser, everything was "Normal" - It was NOT NORMAL.

They do NOT listen or care AT ALL.

Please do not getting insurance thru Kaiser permanente. They do not have an ethics for medical field. All they care is money and more test to make more money. I’ve a symptom of colon cancer. But they told me I have to do a lot of test and even though my screening is have to wait for couple months. Oh really by then if I’ve a cancer what if it’s spreading who is responsible. And will saying too late because you’re not scheduling for check up. And Marie the register nurse are very rude attitude when help out patients keep asking the same questions I’ve answered on the previous phone call. And telling you to go to emergency seem like doesn’t want to deal with you. Remember we’re the one that pay for your salary at work. Without us you’re out of job. SO DO NOT GET INSURANCE thru KAISER PERMANENTE

Kasena Eroraha is my physical therapist at the Baldwin Hills Kaiser location. I got my life back after working with Kasena. He is very knowlegeable, encouraging and supportive. All of my issues were taken care of and my quality of life has improved beyond my expectations. He treated me from January 23, 2025 - June 24, 2025. I highly recommend him!

Kaiser is great for common problems but struggles with complex and rare illnesses. For years, my doctors failed to identify my illness, and even told me there was nothing seriously wrong with me. The health impacts of the delay in diagnosis have been significant. Now, Kaiser is making it incredibly burdensome to get FMLA certifications so that I can continue working. I spend hours on the phone, only to have my certification requests ignored or changed, despite that my doctors agree with the certifications I request. I've been told there is a committee that makes decisions about FMLA certifications based on standards of care, but my illness is so rare that it has no established standard of care. Essentially, a bunch of folks are sitting around making FMLA decisions based on arrogant guesswork rather than an understanding of the true health burdens members face. I have filed grievances and waited for months for replies. Kaiser is so big that it seems it can ignore members. Consider another insurer if your needs are complex.