Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one wh... Ver mais
Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers. The only n... Ver mais
Top notch customer care at Kweli.shop , the staff were so quick to respond to any queries i had. They even called to ask me if I was satisfied with the product.
Informações sobre a empresa
- Serviço de e-commerce
- Loja de eletrodomésticos
- Loja de dispositivos electrónicos
- Fornecedor de equipamentos a energia solar
Escrito pela empresa
Kweli.shop is a trusted retail platform supplying genuine appliances and solar energy equipment across Uganda and the wider East African region. We operate both online and offline, serving customers in Kampala and nationwide, with regional deliveries across East Africa.
Informações de contacto
Plot 41 Nyonyintono Road, Naguru, 00256, Kampala, Uganda
- +256754559895
- karibu@kweli.shop
- kweli.shop
4,4
Excelente
197 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wonderful and expedient customer…
Wonderful and expedient customer service. Delivery was well in time too.
7 de fevereiro de 2025
Quick response
Quick response.
Delivered within promised time.
Flexibility with payment mode.
10 de fevereiro de 2025
Quick and safe delivery
Quick and safe delivery! I ordered and received it that very day....and the customer service was good...
6 de fevereiro de 2025
The service was good as well as the…
The service was good as well as the product delivered, thank you
28 de janeiro de 2025
Great customer service
Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached home so that they could deliver...Right Company to use incase you want to order for something... Oh delivery fee was free that day.. Thanks Kweli
22 de janeiro de 2025
This was my fourth time to purchase…
This was my fourth time to purchase from kwelishop however, they have significantly changed. Their staffs used to give one of the best customer service and this is no long the case. For example, one of the ladies that attended to me via a call was not up to standard. Then the modes of payment are limited. For a bank deposit, the only option they give is centenary bank. The other option is flexipay which has an extra charge to a customer. You need to explore other cost effective methods like momo pay or airtel pay.
7 de janeiro de 2025
Resposta da Kweli.shop
First, we want to express our gratitude for choosing Kweli.shop. Taking delivery of orders from Kweli three times since 2023 is something we deeply value and appreciate.
Concerning the issues you raised, we would like to address them as follows:
Feedback on Customer Service
Could you kindly provide specific examples or scenarios where you felt the agent attending to you was not up to standard? This feedback will be invaluable in helping us improve our services for you and other customers.
Bank Deposit through Centenary Bank
Yes, it is correct that we currently accept bank deposits exclusively through Centenary Bank, Uganda’s largest indigenous bank with over 80 branches and 7,000 agents nationwide. This approach allows us to manage transactions efficiently. While we continue to explore additional options, for now, this method ensures streamlined operations and reliable service.
Flexipay Transaction Fees
We acknowledge that the UGX 1,300 transaction fee charged by the mobile money service provider when you used Flexipay to pay UGX 319,000 may have come as a surprise. However, as communicated in our message sent at 1:53 PM EAT on January 6th, a small fee (in this case, only 0.4% of the transaction value) is applicable when using Flexipay.
Future Payment Options
We are open to incorporating other payment methods in the future if they enhance convenience for our customers while remaining cost-effective for us.
Once again, thank you for your continued trust in Kweli.shop. Your feedback and support drive us to serve you better.
Kind regards,
Kweli.shop Team
Resposta da Kweli.shop
Thanks Prosie,
Enjoy your purchase
Need to improve…
They should ensure their stock levels are consistently updated and reflected accurately on their website to avoid delays, as I experienced an inconvenience when an out-of-stock item caused a delay in my order. This disrupted my plans. However, they were proactive in resolving the issue and successfully delivered my order, which I appreciated.
19 de dezembro de 2024
Resposta da Kweli.shop
Hello Ronald,
Thanks for the feedback, and thank you for your patience as we worked to resolve the issue with your order. Enjoy your purchase and see you again soon.
Cheers!
I was impressed by the customer service…
I was impressed by the customer service and care.
23 de dezembro de 2024
Resposta da Kweli.shop
Thanks Moses
Resposta da Kweli.shop
Thanks Modester. Enjoy your purchase
Resposta da Kweli.shop
Hi Racheal,
This is well noted.
Thank you for choosing Kweli
Fast delivery, genuine product, responsive customer service
The delivery was very fast (1 day delivery ) product is genuine and good
and the customer service is really responsive to any doubts and little issues
3 de dezembro de 2024
Prompt Services
Kweli provides best customer support services, and prompt delivery.
29 de novembro de 2024
Very quick and excellent service
Very quick and excellent service. Good customer service, though I did not ask for installation, it was readily offered. Thank you!
27 de novembro de 2024
Trustworthy company
Have bought from kweli.shop several times and they always do fine. Same day delivery and good quality products. If they added more categories I would buy even more from them!
27 de novembro de 2024
Legit items
Legit items, prompt delivery and the customer service is exceptional. I would highly recommend it.
thanks C
19 de novembro de 2024
Resposta da Kweli.shop
Hello Claire,
We are glad to hear that you enjoyed shopping with us. We thank you for being a great customer as well.
Enjoy using your new acquisitions.
#KweliGotYou
Good but the quality of the picture is…
Good but the quality of the picture is poor
15 de novembro de 2024
Resposta da Kweli.shop
Hello Abdullah,
As advised when you reached out via WhatsApp, the picture quality TV channels when viewing via free-to-air transmission is determined by various factors including the positioning of your antenna and your location. Please try resposotioning your antenna for better picture or secure a pay TV dish or Antenna.
The Kweli Team
Great experience!
The team was very helpful right from order placement to post installation of the appliances.
8 de novembro de 2024
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.