Initial approach indicated requested particular stock was currently unavailable. Was then informed when my choice of wine was then in stock. My order was then delivered within a few days. It was ver... Ver mais
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You informed me when my desired vintage became available soon enough for me to order before it sold out. You also clearly explained what I should expect as my international shipment completes each ste... Ver mais
Informações sobre a empresa
- Loja de vinhos
- Loja de bebidas alcoólicas
- Atacadista de bebidas alcoólicas
- Loja de cerveja
- Loja de licores
Escrito pela empresa
KWM Wines & Spirits was established in 1994 and has fast become one of the leading Independent Specialist Wine & Spirits Merchants around. We are constantly searching for new and exciting wines, spirits and beers which will complement our existing range and satisfy the needs of our discerning clients, while all the time offering the best possible price, service and value. Recently shortlisted and runner-up in Decanter Wine Magazine's Retailer Awards as the best regional merchant for Northern Ireland and previous winner of the International Wine Challenge Northern Ireland Merchant of the Year in 2019. We strive to constantly evolve our list of beers, wines and spirits to provide exceptional quality and value across the portfolio and include a range of pre-selected cases ideal for gifting or when you just want a good glass of wine and can't decide! We're consistently in the top listings in all our Trustpilot categories so check us out and see why others are so happy with our products and service!
Informações de contacto
38 Greencastle Street, BT34 4BH, Kilkeel, Reino Unido
- +442841762400
- shop@kwmwine.com
- kwmwine.com
4,9
Excelente
8 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent product range
Excellent product range, excellent pricing. Efficient administration.
Placed a double online order in error and was contacted and advised within minutes.
30 de março de 2026
Overall a good experience, definitely get a second chance.
Website easy to use, TrustPilot score highly reassuring, had the two wines that I was searching for at competitive prices. Delivered exactly as described ie within a couple of days.
One star knocked off because I ordered 6 bottles of each and only received 5 bottles of one of the wines. But to be fair I was only charged for 5.
Subsequently a quick play with their website suggested they only sent me 5 because that was all they had in stock, which is fair enough but they should have let know.
Still, I am clearly going to use these guys again.
29 de março de 2026
Opinião espontânea
Brilliant service as usual!
28 de março de 2026
Perfect as always
30 de março de 2026
Opinião espontânea
Absolut schnelle Lieferung
Absolut schnelle Lieferung. Ich hatte damit gerechnet, daß es länger dauert.
27 de março de 2026
Opinião espontânea
Excellent
The seller communicated well. The item was very well packaged and arrived quickly and without any issues. I’ll be happy to shop here again – see you next time!
24 de março de 2026
Opinião espontânea
Great Service
Initial approach indicated requested particular stock was currently unavailable. Was then informed when my choice of wine was then in stock. My order was then delivered within a few days. It was very safely and secured. I had a very friendly discussion with the delivery man including where product could be placed at back if we were out.
17 de março de 2026
Opinião espontânea
Six bottles safely packed to arrive quickly and in faultless condition.
Always a prompt response and quick service.
25 de março de 2026
Opinião espontânea
DON’T BUY!!!!!!
I asked for the shipping to be hold till more items were back in stock, which was in a few days time… a member of staff clearly mentioned in an email thread that they would hold the shipping! Unfortunately, the shipping was sent and was then I was told the next shipping will be waved and I would only have to pay for items. When I contacted KWM wines, they said that they could not wave the shipping even tho they said they would hold the shipping first time around. Then, nor did they wave the shipping which they promised. If I could give it zero stars I would. Customer service is pathetic. Would highly recommend ordering else where. I would NEVER place another order, and they delete all bad reviews from trustpilot, so angry I’m leaving a review anyway.
24 de março de 2026
Opinião espontânea
Resposta da KWM Wines & Spirits
Hi 'Douglas'
Sorry to see your negative review,
A few points of clarity:
1. We cannot delete negative reviews on Trustpilot. It's not possible to delete them even if we wanted to (as yours won't be), so that is untrue to begin with.
2. You placed an order for a beer, for the full amount we had available at the time and it was explained that there was no definite ETA on more becoming available. This was explained and also that it wouldn't matter how many bottles you bought, the item did not qualify for free shipping, so rather than keep you waiting for your order until more stock was available (if it was available), we shipped it at the time with the proviso that if and when more became available you could place a new order then. At no point was free shipping offered on a second order - in fact, it was mentioned that adding more stock to your order would incur an additional delivery charge.
3. The customer service provided was exactly what we would expect, timely, clear and concise. Unfortunately, you seem to have misunderstood the content of the conversation.
Sorry to see you are unhappy with your experience, but there was nothing more we could do in this case I'm afraid.
Kind regards
Andrew
KWM Wines & Spirits
You informed me when my desired vintage…
You informed me when my desired vintage became available soon enough for me to order before it sold out. You also clearly explained what I should expect as my international shipment completes each step of the shipment process. Great repeat of past orders.
18 de março de 2026
Opinião espontânea
Delicious wine
Delicious wine - delivered the day after ordering
Wonderful
16 de março de 2026
Opinião espontânea
Great service well packed
Great service well packed, a brand you can trust for your wines
28 de janeiro de 2026
Straightforward and fast
Straightforward and fast. Prices across the range are fair. This is a company with values. Thank you
9 de março de 2026
Opinião espontânea
Großartig
Großartig! Immer wieder gerne! Der einzige irische Shop, der Westcoast Cooler nach Deutschland importiert 😊 Angekommen an St. Patricksday ☘️
17 de março de 2026
Opinião espontânea
Allagash At Last
From order to delivery - and drinking! - it was avery easy experience.
5 de março de 2026
Opinião espontânea
Excellent customer service
Excellent customer service. Speedy well packaged delivery, good choice of spirits and competitive pricing. Would recommend.
9 de março de 2026
Opinião espontânea
No comms no wine
No comms no wine, DPD tracking doesn’t show any movement, waste of time.
13 de março de 2026
Opinião espontânea
Resposta da KWM Wines & Spirits
Sorry, you haven't indicated who you are, or what order this may relate to, so we can't help based on this.
Get in touch directly via shop@kwmwine.com, let us know what this relates to and we'll do our best to resolve whatever the issue is.
Posting a 1-star review and hoping our crystal ball is working isn't a good way to go about resolving a situation.
Yours
Andrew
KWM Wines & Spirits
Excellent service
Excellent service, the whisky arrived sooner than expected and very well packaged. I will certainly order again.
6 de março de 2026
Opinião espontânea
Amazing awesome
26 de fevereiro de 2026
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