When reporting fault, which was my oven light needed replacing, I asked if this was covered by warranty. Engineer, who was great, came and removed bulb which had blown. He didn't have a bulb to repl... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great item, very well packaged, superfast delivery. The only problem was here were no instruction on how to remove the old cover from the draw and install the new one - some videos would be really hel... Ver mais
A empresa respondeu
No response to aftersales request - no phone number to call - when I found a phone number for the company I was then passed from one office to another only to be referred back to the same email addr... Ver mais
A empresa respondeu
Ordering was easy and rubber fridge door gasket seal arrived promptly, so no complaints with service. However it didn't solve the problem and my fridge door now not only has no suction but it won't... Ver mais
A empresa respondeu
3,7
Aceitável
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible
Terrible, I would never order from them again and communication is very poor
15 de junho de 2026
Resposta da Lamonaspares
Thank you for taking the time to leave this review. We're always keen to hear feedback on how we can continue to improve our business and services. Best wishes, Claire
After two weeks of suffering with a…
After two weeks of suffering with a gradually but increasingly failing freezer we still don't have a solution, either actually or planned. Pacifica have been advised that we are now having to throw food away. They couldn't care less.
18 de junho de 2026
Resposta da Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Claire
Called for an engineer
Called for an engineer, was told it would take up to three weeks. Bought a new dishwasher Instead and despite cancelling the engineer and requesting my money back, the engineer turned up a week after our new dishwasher was plumbed in and I still haven't received our cash back.
Poor service all rround.
17 de junho de 2026
Resposta da Lamonaspares
Hello,
We're sorry you have been disappointed by your experience. Please be assured we will share your feedback internally.
Kind Regards
Todd
Missing items from delivery
No customer service number. My full order wasn’t delivered and I have missing items and still I haven’t had a response from Lamona spares despite chasing online and via email.
15 de junho de 2026
Resposta da Lamonaspares
We appreciate your feedback, Sadia. We value your input and have forwarded your comments to the relevant team for further investigation. Thanks, Todd
Very good service!
Very good service...easy to organise and engineer on time and sent a report promptly. Would definitely use this service again.
8 de junho de 2026
Resposta da Lamonaspares
Good afternoon Caroline,
We are so pleased to hear you had such a positive experience. Thank you for your wonderful feedback.
Kind Regards
Todd
on calling lamona to engineer coming…
on calling lamona to engineer coming out i was fully informed through out staff where lovely and informative over phone and engineer was very nice and polite
11 de junho de 2026
Resposta da Lamonaspares
Hi Linda,
We're so happy to hear about your positive experience with our team and the engineer. Thank you for sharing your kind words!
Kind Regards
Todd
Resposta da Lamonaspares
Hello Andrew,
We are pleased we could resolve the issue.
Kind Regards
Todd
The time to receive the order from the…
The time to receive the order from the original date was excessive
15 de junho de 2026
Resposta da Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Todd
Terrible product and customer service
Terrible product and customer service
In 12 months I have had 2 freezers which have both broke down on numerous occasions resulting in me loosing a lot of food . The engineers always cancel appointments on the last minute and this is always due to sickness or their van breaking down , I would not recommend this company to anyone
11 de junho de 2026
Resposta da Lamonaspares
We appreciate your feedback, Amanda. We value your input and have forwarded your comments to the relevant team for further investigation. Thanks, Todd
Resposta da Lamonaspares
We're glad to hear about your quick appointment and repair. Thank you for your positive feedback.
Todd
Ordered bottom drawer for freezer
Ordered bottom drawer for freezer. Waited 2 weeks without a response. Contacted them and the drawer was delivered a few days later. No front part and no email saying what was happening. Contacted them again and very short response saying in process of being dispatched no date for dispatch and nothing in last 3 days. Very poor customer service
15 de junho de 2026
Resposta da Lamonaspares
Thank you for bringing this to our attention Patricia. Your feedback has been shared internally with those best placed to review it. Regards, Todd
The shelves for my fridge were exactly…
The shelves for my fridge were exactly the same quality as when the fridge was purchased and my microwave glass plate was perfect
15 de junho de 2026
Resposta da Lamonaspares
Hello Heather,
We're happy to hear that the shelves and microwave plate met your expectations. Thank you for your positive feedback!
Todd
Resposta da Lamonaspares
We are delighted to hear about your positive experience. Thank you for sharing your feedback.
Todd
Easily found the correct part online
Easily found the correct part online, ordering was simple & it arrived within the specified time! Great!
12 de junho de 2026
Resposta da Lamonaspares
We're happy to hear you easily found your part and that ordering and delivery were great! Thank you for your feedback. Todd
Ordered 2 parts
Ordered 2 parts . One turned up after 3 days , then had to chase them up for the other one ! It was nothing to do with being out of stock , just wasn’t packed with the other one . Didn’t even get an apology.
8 de junho de 2026
Resposta da Lamonaspares
Good morning Colin,
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation.
Kind Regards
Todd
I still haven't received my refund…
I still haven't received my refund after returning my glass oven door.
22 de maio de 2026
Resposta da Lamonaspares
Hello Nick,
We're sorry you have been disappointed by your experience. Please be assured we will share your feedback internally.
Thanks
Todd
A shambles
Initially Call centre did not record the actual problem correctly so engineer came 5th June with wrong parts.
Told me it was a 2 man visit as built in appliance.
Next visit was only booked as 1 engineer again who did not turn up and when I called after waiting in all day I was told they were not coming as part broken!
No apology, had to take a days leave for nothing and still have a freezer not working properly.
15 de junho de 2026
Resposta da Lamonaspares
Thank you for taking the time to share your experience with us. Your comments will be shared to the appropriate team to review. Best wishes, Alexandra
Resposta da Lamonaspares
Thank you for the positive review Sam. All the best, Alexandra
Met expectations
The part provided (fridge door) met expectations, and arrived quickly. thanks
9 de junho de 2026
Resposta da Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Don't use this company
Don't use this company, its a scam! Item never received! They don't reply to any emails! Avoid at all costs!!!!
8 de junho de 2026
Resposta da Lamonaspares
Thank you for bringing this to our attention Carl. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
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