Lampmasters Opiniões 

164
•
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

They sent me a glass lamp that was very poorly packaged, very little padding so no care was taken when packing it. Needless to say the glass was broken. They insisted that I return the glass pieces t... Ver mais

Classificada 5 em 5 estrelas

I've just received my gorgeous &Tradition vase. As described and even better than in pictures! Very well packaged. Nice delivery times considering UK delivery: ordered on 8th April and received... Ver mais

Classificada 5 em 5 estrelas

Ordered a Nordlux table lamp. Arrived within a week of ordering. The plus in ordering from Lampmasters over other sites that also stocked this lamp is that there was a bulb included for the same price... Ver mais

Classificada 3 em 5 estrelas

Ordered a floss chandelier , was on sale for €1600, all appeared well , after installing, we found that 10 light bulbs not working out of 30, not bulb related as I tested the bulbs different location... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de Iluminação
  2. também em
  3. Acessórios para móveis
  4. Consultor de iluminação
  5. Fornecedor de abajures

Escrito pela empresa

✔ Strongest designer range ✔ 30 days return policy ✔ Excellent customer service At Lampmasters, we have collected the most exclusive lamps from top-class designers and manufacturers.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

164 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(164)

13 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Excellent Service from Purchase to Customer Support

I had a fantastic experience from purchase to customer service. I ordered a floor lamp from the UK, and it arrived within the estimated time. Unfortunately, it had a manufacturing defect, but the customer service team sorted it out immediately. Highly recommended!

19 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Guessing what the question is

Guessing what the question is, as not in English. Very very happy with my experience of shopping with you and so happy with my lamp. It is beautiful and excellent quality. Arrived in perfect condition. Thank you

28 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Pendant Lights

I ordered from UK and was amazed how quickly I received them The service was excellent.
The product was exactly how described and of very good quality. The pendant lights look perfect in my new bathroom.
Can't praise enough!!!

5 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Good experience overall

So, I had an issue with the first floor lamp delivered. This was quickly resolved and I got a new one without having to replace the old one that was defective. The shipping times were swift enough.

13 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

fabulous

Fast dispatch, the Edison order status tracker thingy is super informative, and the order arrived in one piece. Bit confusing tracking it across three different parcel delivery services though.

29 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

My order arrived broken and it was so…

My order arrived broken and it was so hard to get a replacement. I was even asked to pay for the shipping to receive a new item.

17 de maio de 2024
Opinião espontânea
logótipo da Lampmasters

Resposta da Lampmasters

Dear customer,

Unfortunately we cannot locate your order from the information in this review. Please send us an order number and we will investigate as soon as possible.

Thanks for your patience.


Team Lampmasters

Classificada 5 em 5 estrelas

Great experience so far.

Ordered a Nordlux table lamp. Arrived within a week of ordering. The plus in ordering from Lampmasters over other sites that also stocked this lamp is that there was a bulb included for the same price or cheaper. There are minor imperfections on the lamp but pretty sure that's from during manufacturing. You don't know it comes standard with a European plug until after you order but they do send an adaptor (other sites also don't mention the plug). Works fine so far

15 de maio de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Progress update

Was not aware that the light was coming from Europe. parcel has not yet arrived so very difficult to give any feedback other than that the on-line tracking system seems to be regularly updated.
Best not to ask for the survey to be completed until a few days after the customer has received the order.

13 de maio de 2024
Opinião espontânea
logótipo da Lampmasters

Resposta da Lampmasters

Hi Ian,

You are right and we are sorry. Your feedback is appreciated and definitely heard by us - in the future we will be sending the review prompt well after customer has actually received the order.

On our website we are transparent about the fact that we send all our items from Denmark, but do nonetheless apologise for any inconvenience caused.

Best regards,
Team Lampmasters

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