Service was excellent. Battery arrived in a couple of days complete with special tools to replace in my laptop which is now performing well. Hopefully, it will last longer than the original Dell batte... Ver mais
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Great price on the battery. Also, the after sales service is great. Dealt with Lily. It was an excellent and professional engagement addressing my enquiries about the battery health and status.... Ver mais
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Very quick delivery. Quality product. Installation was fine nice touch having the tools needed for taking the case apart. Fit perfectly and apart from minor bios tweek after boot it has brought my la... Ver mais
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Ordered a new battery for my surface laptop. Item was posted and arrived quickly. The plastic tools supplied came in handy for prising open the unit however the Torx screwdrivers supplied while a nice... Ver mais
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Informações de contacto
Block G2 391 PARK ROAD REGENTS PARK REGENTS PARK, 2143, New South Wales, Austrália
- service@laptopbatterydirect.com.au
- laptopbatterydirect.com.au
4,6
Excelente
511 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Product was dispatched within a few…
Product was dispatched within a few days and at my door within a week.
Easy to install especially as the appropriate tools were included.
Very Happy customer.
Thanks
Peter O
2 de dezembro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Peter,
Thank you so much for your feedback.
We’re really glad to hear the delivery was quick and that the included tools made installation smooth and hassle-free.
If there’s anything else you need as you continue using the product, just let us know — we’re always here to help.
Thanks again for choosing us, and enjoy your new battery!
Best regards,
laptopbatterydirect.com.au Team
NEVER do business with this company
After purchasing and installing the battery, the inital first few months were fine. The battery worked as intended. However, after 10-11 months of little to no use, the battery faulted and no longer works.
Although they offer a 12 month warranty, Australian Consumer Law entitles all consumers who's products have suffered a major fault to a replacement or refund regardless of company policy.
Edit: They refuse to comply with Australian Consumer Law, by denying refunds beyond their stated period. They fail to understand that Australian Consumer Law applies IN ADDITION TO company warranties.
Despite quoting legislation and official government websites. I have received the same "it is not covered by our warranty" so a refund cannot be processed.
The support team (if there even is one) feels like youre speaking to a robot. And any questions left in the email do not get answered. The company is based in Hong Kong China, and i assume this is where the customer service is based from. Despite being non-australian, as they trade within australia, they must follow all Australian laws, regulations and rules, including Australian Consumer Law.
Their parent company is Aostlecell, which i assume they do not want to trade under as the reviews for their company are far below poor.
I would never advise anyone to buy anything from Aostlecell or its other websites, knowing how poor the quality of their batteries are or the absence of customer service.
21 de novembro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you for your feedback.
We would like to clarify the details regarding your case:
Order Date: 20 October 2024
Delivery Date: 2 November 2024
First Contact Us Date: 19 November 2025
According to our warranty policy (https://www.laptopbatterydirect.com.au/help/warranty.aspx), the warranty period for this product is 12 months from the date of delivery. When you contacted us on 19 November 2025 regarding an issue with the battery, the warranty period had already expired.
We fully understand that this may be disappointing, and we sincerely apologise that we are unable to offer a free replacement or full refund once the warranty has ended.
To assist you as much as possible, our customer service manager offered you a special discount for a second purchase as a goodwill gesture.
If you have any further questions or need additional assistance, please feel free to contact us at any time.
Thank you again for your understanding and for giving us the opportunity to clarify the situation.
Sincerely,
LaptopBatteryDirect.com.au Customer Support Team
Quality battery with 100% of new charge capacity
Ordered a battery for a Dell laptop on 13/11/25 and it was delivered to my door on 18/11/25.
I installed it with no problems.
A battery analysis with Linux Mint later showed the battery is in new condition, charge capacity is 100% of original. This indicates the battery has not suffered loss of charge capacity while in storage.
19 de novembro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you for your detailed feedback!
We’re glad to hear the battery arrived on time and installed easily. It’s great to know that the battery shows 100% of its original charge capacity—this confirms our quality control and storage standards are working well. We appreciate your review and hope your Dell laptop continues to perform perfectly with the new battery.
Best regards,
laptopbatterydirect.com.au Team
Avoid them
Avoid them. I ordered a replacement laptop battery a couple of weeks ago. I assumed that the battery would be a non-genuine, Chinese made substitute, which is fine. But I believed that I was buying it from a local reseller. I ordered it from "Laptopbatterydirect" and it arrived within a few days. Unfortunately, I had ordered the wrong one. Entirely my mistake. I contacted them and arranged to return it. They said I would get a refund when it was received. Unfortunately I assumed that the sender's address on the package was the postal address to use. A PO Box in Silverwater NSW. I contacted them again to tell them that it was on its way and I ordered and paid for the correct one. I was then told that the Sender's postal address that was on the package is not the actual sender's address. They gave me a street address for a warehouse complex in Regents Park NSW. The consignee was very long code beginning with 4XP. I foolishly used the seller's name that was on the email correspondence. AolsteCell. When they replied they said that unless it was addressed to the 4XP code given, "it could be destroyed" when it was delivered to the address. I rang Australia Post to see if I could add that number to the delivery address. The guy was very helpful, explaining to me that it was too late as it was already delivered to the warehouse, which is operated by a private mail distribution company that sorts and redirects packages based on the 4XP code. He also said that if he'd been talking to me earlier, he would have advised me to have nothing to do with them. So I've Googled 4XP and discovered that it's a Hong Kong based parcel service which operates in Australia and calls itself Australia Postal Corporation (AUSYDA) and has a red and white logo just dissimilar enough from Australia Post's to avoid a trademark breach. So I've got no refund and the new battery has been in use for just over 1 week and it has died. Will not take or hold a charge. Two batteries paid for. All money gone.
3 de novembro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you for reaching out to us and for bringing these matters to our attention. Our customer service manager has contacted you. Please check your email inbox. We truly value your feedback and would like to address both of your concerns.
Regarding Your First Order
We understand that there was an issue with the battery in your first order. However, we noticed that the return shipment was not addressed according to our return guidelines. Unfortunately, because the package did not include the correct return address or recipient name as specified in our return policy, our warehouse was unable to receive it. As a result, we are unable to process a refund for this order at this time.
If you still have the return package, please contact the shipping carrier to see if it can be rerouted or returned to you. Once you have the correct return details, we would be happy to assist you further.
Regarding Your Second Order
For your second order, please rest assured that if there is any issue with the battery, we will take full responsibility. Once we confirm the problem, we will either arrange a replacement shipment or process a refund promptly. Your satisfaction is our priority, and we want to ensure you have a positive experience with us.
Best regards,
laptopbatterydirect.com.au Team
reply on time, great service, fast delivery
When I order my laptop battery online, I forgot to use discount code, I contacted the staff, they reply very fast and refund me the 10% discount. delivery with 3 business days, battery with some handful tools, great service and quality
27 de outubro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you for your kind feedback! 😊
We’re glad to hear that our team was able to assist you quickly and that your order arrived on time. It’s great to know you’re satisfied with the tools, service, and battery quality.
We truly appreciate your purchase and support! If you ever need any assistance in the future, feel free to reach out.
Best regards,
laptopbatterydirect.com.au Team
Quick delivery and fit like a charm in…
Quick delivery and fit like a charm in my LG stick Vac. No more excuses not to vacuum now 😞
24 de outubro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you for your kind feedback!
We’re glad to hear the battery arrived quickly and fits your LG stick vac perfectly — sounds like cleaning time just got easier (or harder to avoid 😄).
We truly appreciate your purchase and support! If you ever need any assistance in the future, feel free to reach out.
Best regards,
laptopbatterydirect.com.au Team
The battery was delivered promptly and worked fine.
The battery was delivered promptly and fitted my HP laptop perfectly. Charged and now l am mobile again. Thank you.
15 de setembro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you so much for your kind feedback!
We’re glad to hear the battery arrived quickly and fits your HP laptop perfectly.
If you ever need any assistance in the future, feel free to reach out. Thanks again for choosing us!
Best regards,
laptopbatterydirect.com.au Team
Thankyou
Thankyou
very efficient.
Battery fitted Ok .
Thanks again.
From, Anthony
13 de outubro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Anthony,
Thank you for your positive feedback! We're happy to hear that the battery installation went perfectly and that you were satisfied with the service. 😊
Your satisfaction is very important to us, and we look forward to serving you again in the future.
Sincerely,
The laptopbatterydirect.com.au Team
Best yet
Over the years I have replaced quite a few batteries in my laptops and I have to admit some of the replacements I purchased were very sub-par. Then I found Laptop Direct, purchased a battery from them and was satisfied that I was getting a good battery. I have since purchased several batteries from them and find they have a very prompt delivery and a great follow up. Best yet.
10 de outubro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you so much for sharing your experience!
We're truly glad to hear that you've found our batteries reliable after trying many others in the past. Knowing that you’ve chosen us repeatedly means a lot — consistent satisfaction is the best compliment we could receive.
We appreciate your trust and will continue to work hard to deliver quality products, prompt shipping, and dependable support every time.
Thanks again, and we look forward to serving you in the future!
Best regards,
laptopbatterydirect.com.au Team
Reasonable price and very quick…
Reasonable price and very quick delivery ty
2 de outubro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you for your kind review!
We’re glad you found our prices reasonable and the delivery quick. We truly appreciate your support and hope to serve you again soon. If you have any questions or need assistance in the future, please feel free to contact us.
Best regards,
laptopbatterydirect.com.au Team
The battery was delivered on time.
The battery was delivered on time.
All in all it's a very prompt and professional service. Thank you.
22 de setembro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you for your kind review!
We're glad to hear the battery arrived on time and that you were satisfied with our prompt and professional service. If you have any questions or need assistance in the future, please feel free to contact us.
We truly appreciate your trust and look forward to serving you again.
Best regards,
laptopbatterydirect.com.au Team
Great to see my laptop battery's charge back into the high 90%.
The website enabled the selection of the exact variant model of Lenovo laptop that I use, so that gave me the comfort that I was getting the correct replacement battery.
It arrived well packed, within a couple of days (Melbourne) and with the tools needed for the job.
Replacing took just a few minutes.
Very happy with the outcome.
7 de setembro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you for your detailed feedback! We’re delighted to hear that your replacement battery is working perfectly and that the ordering process gave you confidence in selecting the right model. It’s great that the tools provided made the installation quick and easy.
Your satisfaction means a lot to us, and we look forward to serving you again in the future! If you have any questions or need assistance in the future, please feel free to contact us.
Best regards,
laptopbatterydirect.com.au Team
Timely shipping and delivery
The product was shipped on the next business day and delivery turned up within the estimated time!
And the rechargeable (calculator) battery was exactly what we required.
3 de setembro de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you for your review!
We’re very glad to hear that your order arrived on time and that the rechargeable battery met your requirements. If you have any questions or need assistance in the future, please feel free to contact us.
We truly appreciate your trust and look forward to serving you again.
Best regards,
laptopbatterydirect.com.au Team
SUPER SUPER happy with the replacement…
SUPER SUPER happy with the replacement battery that i got for my son's XPS15 laptop. Even though it is a very capable laptop, it had hardly been used and the standard battery only lasted about 1 hour. Chanced a replacement and happy to see the battery was delivered in a few days. It was well packaged and came with the screwdriver set to easily replace the battery. I've now used the laptop for a month or two and the new battery lasts for HOURS and has given this excellent laptop a new lease of life. Really happy!
21 de agosto de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you so much for your detailed feedback!
We’re delighted to hear that the replacement battery for your son’s XPS15 is performing so well and has given the laptop a new lease of life. We’re also glad the quick delivery, secure packaging, and included tools made the replacement process smooth for you. Your satisfaction means a lot to us!
If you ever need anything again, we’re always here to help! We truly appreciate your trust and look forward to serving you again.
Best regards,
laptopbatterydirect.com.au Team
Asus C22 UX31 battery
Fast delivery times, Great communications & postage updates with Tracking. Great batteries with care advice & tools. Highly recommended seller. AAA+++
19 de agosto de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you so much for your fantastic feedback!
We're thrilled to hear that you were happy with the fast delivery, tracking updates, and communication — and that the battery, tools, and care advice met your expectations. Your recommendation means a lot to us.
If you ever need anything again, we’re always here to help!
Best regards,
laptopbatterydirect.com.au Team
Quick delivery, great product
Quick delivery, good & safe packaging, works great after replacing my HP Laptop battery with this, battery matches with the spec, I believe that this is a good replacement for HP laptop batterry, better than fake "Original HP" battery.
5 de agosto de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you so much for your kind feedback!
We’re glad to hear the delivery was quick, the packaging was secure, and that the battery is working great in your HP laptop.
If you ever need any assistance in the future, please don’t hesitate to reach out.
Best regards,
laptopbatterydirect.com.au Team
Excellent service and price
Excellent service and price, it was here within a day and a half, cannot fault them. Many thanks
8 de agosto de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you so much for your kind feedback!
We’re delighted to hear you were happy with our service, pricing, and speedy delivery. If you ever need any assistance in the future, please don’t hesitate to reach out.
We truly appreciate your trust and look forward to serving you again.
Best regards,
laptopbatterydirect.com.au Team
Battery replacement for Dell XPS 13
I purchased battery for Dell XPS 13 and I received my new battery in 3 days. The battery was well packed and came with fitting tools. There were helpful battery care instructions and the replacement battery works perfectly. I'm very happy with this supplier and will use them in the future if I need a new battery.
28 de julho de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you for your great feedback!
We’re glad to hear the battery for your Dell XPS 13 arrived quickly and met your expectations.
If you ever need any assistance in the future, please don’t hesitate to reach out. We truly appreciate your support.
Best regards,
laptopbatterydirect.com.au Team
Resposta da Laptopbatterydirect
Dear Customer,
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with our price and product.
If you ever need any assistance in the future, please don’t hesitate to reach out. We truly appreciate your support.
Best regards,
laptopbatterydirect.com.au Team
Fast dispatch of goods ordered
Fast dispatch of goods ordered. Laptop battery received in good condition and easy to install.Have saved this website for future purchases.
17 de julho de 2025
Opinião espontânea
Resposta da Laptopbatterydirect
Dear Customer,
Thank you so much for your kind review! We’re delighted to hear that your battery arrived quickly, in good condition, and was easy to install. It means a lot to us that you’ve saved our website for future purchases. If you ever need any assistance, please don’t hesitate to reach out – we’re always here to help.
Best regards,
laptopbatterydirect.com.au Team
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