I returned a gift, a pair of boots. Website advertised store credit only in case of a return. I did not get a store credit, my shoes were returned to the person who bought them for me as a gift. Custo... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I bought sneakers and after 3 months they already had a hole in the sole. I emailed the company 97 days after the shoes were delivered and they told me that 1. the hole was not related to manufacturin... Ver mais
A empresa respondeu
Purchased a pair of kitten heel sandals from United Apparel Liquidators (UAL). They had never been worn, were display shoes. They still had plastic and stickers on the bottom and no signs of wear. I w... Ver mais
A empresa respondeu
This company is a TOTAL SCAM and has the absolute worst customer service!! I ordered velvet pumps and they arrived dented on the toes because of the way they were packed. Customer service does not ans... Ver mais
A empresa respondeu
1,4
Muito mau
98 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Buyer Beware Tariffs
Got hit up with tariffs they didn't pay even though they sent out an email to all customers saying they would take care of them. After sending multiple emails, kept getting the standard form email that they will get back to me. Won't be ordering from them again.
19 de setembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Anne,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Ordered shoes on 10/31
Ordered shoes on 10/31. They were not a pre order. There was no pre order option. I emailed two weeks later as they still had not shipped. I was told there was a “production delay” and would be shipped on 11/28. Absurd. As of today 12/1, I was told there was “another” or the same production delay and it would be another two weeks. I will be filing with my credit card to have the charge removed as this company is obviously fraudulent
1 de dezembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Kate,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
I’m very upset I was scammed by this…
I’m very upset I was scammed by this company. They sent me a completely different shoe that is on clearance at DSW for 50% off when I paid full price for a different new shoe that is out of season. I ordered the Alexis Bootie in dark croco embossed leather. They sent me dark brown croc, this is insane. If I could do photos I would have the cheap “leather” that ruined after one wear. No wonder it is on DSW.
1 de dezembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Marianna,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Misleading return policy
First of all, this is the second time I've ordered from them, and I adore my first pair. But - buyer beware - the second time I grabbed some sale shoes that didn't work out for me. I asked for a refund but was told it was store credit only, which is totally fine if that's their policy, and I missed that. Now I am trying to use the credit, and I'm being told I can only use it on full-price merchandise. WTF. That is so misleading.
27 de novembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Laura,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Terrible Customer Service; Company Deletes Negative Reviews
I ordered two pairs of shoes on 9/26. One pair arrived on schedule. I still do not have the other pair as of 11/26. I have reached out to customer service twice and gotten no response. I wrote a review of this experience on Larroude's website, and they did not post it. This is terrible customer service and dishonesty. Save yourselves from this and choose different shoes!
25 de novembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Jenn,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Shipping to wrong address in another state
12/8/25 CLEARLY THEY DON’T VALUE CUSTOMER SATISFACTION AT ALL - STILL NO RESPONSE
WORD OF CAUTION: DO NOT GIVE THEM YOUR MONEY SO THEY CAN SEND YOUR PAID FOR SHOES TO SOMEONE ELSE AND NOT MAKE IT “right by you” AS THEY PROMISE OVER AND OVER AGAIN - THEY JUST IGNORE IT
12/1/25 THIS IS A FOLLOW UP TO MY FIRST REVIEW BELOW - Larroude replied to my comment and asked me to email them directly (which I already had several times), but I did email them the Information again. THEY STILL HAVEN'T RESPOND TO MY SEVERAL EMAILS. There is a way of a company handling situations like these and they are doing the exact opposite of what should be done - consumers deserve to know.
If Larroude resolves this "to my satisfaction" as they promised, I will certainly inform others - if they don't, consumers should know that too.
11/12/25 I pre ordered a pair of miso shearling shoes and waited for weeks for them to ship. When I got the email they shipped and then delivered, I called them and emailed them explaining they did not deliver. After them insisting they were delivered and sending me photos of where they were left, I informed them THEY DELIVERED TO THE WRONG ADDRESS IN THE WRONG STATE.
They claimed this was not their fault as it was the correct shipping address. When I sent them the confirmation with my address and compared it to where they sent it, they said they would investigate it and "make it right by me".
That was over a week ago and I haven't gotten any response to my emails. I did dispute the charge with the cc company but BUYER BEWARE.
Shoes are beautiful - service and company is problematic. Stay away
9 de novembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi, Deb
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Awful Experience
I originally ordered these shoes on 8/26. After receiving 10 separate calls from FedEx requesting I complete shipping paperwork and sending multiple emails to Larroude for assistance addressing FedEx’s inquiries, the shoes were ultimately returned to sender. I placed a replacement order on 10/11 and was told it would ship within 3–4 weeks. It is now 11/21, and I have not received an update. Larroude’s response time to customer inquiries consistently exceeds a week and so far there has been no resolution to an order placed almost 3 months ago. I tried to submit a review on their website; however, my review is not posted there.
21 de novembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi, Bethany
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
--------------------------------------------------------------------------------
Hi, Bethany
Thank you for sharing your experience, and we’re truly sorry for the inconvenience and delays you’ve faced with your order. This is not the level of service we aim to provide, and we understand how frustrating it must have been to experience multiple shipping issues followed by a longer-than-expected production timeline.
We’ve reviewed your case and confirmed that your replacement pair is now expected to ship by December 3. We will send updated tracking information to you as soon as it leaves our facility.
We also reached out to you directly to offer a solution and provide additional support.
Your feedback is incredibly important to us, and we’re committed to making this right. If there is anything further we can do, please reply to our email so we can assist you promptly.
Thank you for giving us the opportunity to resolve this.
Warm regards,
Larroudé Customer Care
my fave shoe brand
I’ve had a few pairs of Larroudé shoes for a while now, and I have to say, they’re genuinely some of the best shoes I own. The quality is insane, they still look amazing after tons of wear, and they’re super comfortable and versatile. I can dress them up or down and they always work.
I will say, the customer service can be a little slow, so you definitely need some patience. But honestly, the shoes are worth the wait. They are timeless and chic! And you can tell the brand puts so much creativity into everything they do. I’m obsessed and will keep buying from them for sure.
Definitely recommend.
13 de novembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi, Lexie <3
Thank you so much for taking the time to share your review with us — it truly means a lot. Your continued support is incredibly meaningful, and we genuinely wouldn’t be where we are today without amazing customers like you.
When you have a moment, could you please share your most recent order number? That will help me locate your account so I can send you a special thank-you in a separate email.
We appreciate you more than words can say!
Larroudé Team.
If i could give them negative stars I…
If i could give them negative stars I would. I placed an order on Aug 18 and it is now October 31st and I still haven't received my order. They NEVER answer the phone (how convenient) and every email ive gotten has had some bogus story about "delays in production " or "extra quality checks" or whatever b.s they can throw at you all while extending the expected shipping date. What worse is how much these shoes cost and I can't help but feel like im being robbed. If I dont get my shoes soon im reporting then to my bank for fraud. DO NOT BUY ANYTHING FROM LARROUDE. They are not a trustworthy company.
31 de outubro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Joselyn,
We’re truly sorry for your experience and completely understand how frustrating it must feel to have waited this long. This is not the level of service or communication we aim to provide, and we deeply regret that the process has been so disappointing.
We reviewed your communication history and confirmed that you reached out to us five times, and our team responded to each of your messages, providing updates and support throughout the process.
Your pair is currently in its final stage of production, and we’ve prioritized it for shipment as soon as it clears final quality control. We expect your order to ship by November 10, and you’ll automatically receive your tracking information as soon as it’s collected by the carrier.
We’ll also be reaching out to you by phone to better understand how we can move forward with your order in the best possible way.
Thank you again for your patience and understanding — we truly appreciate it.
Warmly,
Larroudé Team
This company is a SCAM
I placed an order on September 17 and still haven’t received my shoes or even a notification that they were shipped. I’ve contacted the company multiple times by email (which was already very difficult to do), and they gave me two different dates for shipping updates — none of which happened.
Now I’m requesting a refund, and they’ve completely stopped replying. There’s no real customer service — the phone number listed online doesn’t work, and no one answers calls.
This has been the worst shopping experience I’ve had in a long time, which is really disappointing because I genuinely loved the shoes I ordered.
Order #: LARR251097
27 de outubro de 2025
Opinião espontânea
Resposta da larroude.com
Hi, Andrea!
We’re truly sorry for the delay and this experience, Andrea. What you went through doesn’t reflect the level of care and transparency we strive to provide.
After carefully reviewing your case, here’s a clear timeline of what happened:
1️⃣ September 25: You first reached out regarding your Harrington Loafer Hi pre-order (Order #LARR251097).
2️⃣ September 29: Our agent Abby replied confirming your order status and providing an estimated shipping date of October 12, along with a promise to send tracking information once the item shipped.
3️⃣ September 29 & October 13: You followed up for updates. Our system sent automatic responses explaining that you needed to reply to that same thread to reach an agent directly. Unfortunately, this can sometimes delay routing to the correct queue — which is what happened here.
4️⃣ Monday: Our customer care agent, Steph, spoke with you by phone and processed your refund request immediately. A confirmation email was sent right after, showing your order had been canceled and the refund was issued back to your original payment method. Depending on your bank, refunds typically appear within 3–5 business days.
We sincerely apologize for how difficult it was to reach us and for the lack of clear communication while your order was delayed. The delay occurred because this style was part of a pre-order batch that required additional production time, and we should have done a better job keeping you informed throughout the process.
We’re continuously improving our systems — including better automation handling and faster human responses — so that experiences like yours don’t happen again.
If there’s anything more we can do to make this right, please don’t hesitate to reply here or to your last email thread. We’d love the opportunity to regain your trust.
Warmly,
Larroudé Team
I placed an order and was charged on…
I placed an order and was charged on 9/27. Still have not rcieved the sneakers.. is this a real company or a fraud. Not sure if I should alert credit card company. Received an email thatthey were "half-way there", Not sure what this even means. Does 8t mean anotehr month.
19 de setembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi RM,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
Too bad I had to give it one star🤥🤥…
Too bad I had to give it one star🤥🤥 liars and phonies they claim they were mailing my shoes since the August 11 today is October 21 no shoes no refund now they claim they’re gonna send a refund I’m gonna hold my breath I’ll let you know when they do then I will change my review
21 de outubro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Denise,
We’re so sorry for what happened and completely understand your frustration.
There was an inconsistency in our production schedule that unfortunately delayed your order. We’re actively growing our production and support teams to make sure delays like this don’t happen again.
Your refund was processed this morning, and you should have received an email with all the details.
Please note that our system sends an automatic message asking customers to reply if they still need help. We want to reassure you that every message you sent was received and answered by our team.
We truly regret the inconvenience and appreciate your patience and understanding.
Warmly,
The Larroudé Team
horrible takes forever to come and…
horrible takes forever to come and theres no one to talk to i strictly advise to stay away
9 de outubro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Cr,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We also want to reassure you that our products are crafted with great care and high-quality materials, and we stand by their craftsmanship. That said, your feedback is very important to us, and we would like to investigate what went wrong both with your shoes and with the service you received during the return process.
Thank you for bringing this to our attention — we want to make it right.
Warmly,
Larroudé Team
Purchased pre-order shoes from them for…
Purchased pre-order shoes from them for a teenager in early September. The same shoes went on sale at the end of September at $75 off, and the ones I ordered still hadn't been shipped so I asked them to credit me the sale price. The customer service e-mail rep Abby just kept giving me the run-around and then said they had already shipped and giving me the $75 off was impossible because now the sale wasn't on anymore. I said well the sale was on when I contacted you. All of her e-mail responses don't respond to my questions or requests. I am still waiting to hear back to get instructions for returning them as I would never want to do business with a company this shady. Next, if they don't respond or try to get around giving me my money back, I will just have AMEX take care of these hustlers. Very poor business practices- especially for a small company and not very popular designer who wishes to succeed.
30 de setembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Alexia,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
----------------------------------------------------------------------
Hi Alexia,
We’re truly sorry for your disappointing experience and understand your frustration regarding the price change and communication.
Our records show that we responded to your inquiry on October 1 as soon as your message reached our support team. By that time, the sale had already ended, and you requested to cancel your order. Our agent then informed you that the item had already been shipped, so the cancellation could no longer be processed. However, the agent did not state that a price match was impossible due to the shipment — only that the cancellation was no longer available once the order was in transit.
Following that, you requested to return the item, and on October 2 we promptly sent you detailed instructions on how to initiate the return for a full refund.
As of today, we haven’t received a return request through our portal, but you’re absolutely welcome to initiate one at any time. Once the item is received back at our facility, your refund will be processed promptly and in full.
We truly appreciate your feedback and the opportunity to clarify this matter. Our goal is always to be transparent, fair, and supportive, and our team remains available to assist you with your return whenever you’re ready.
Warmly,
Larroudé Team
Don’t buy from this company because…
Don’t buy from this company because they are lairs .
I intital order in Aug 17 and I received the shoes even my normal size didn’t fit so I return and order in Sep 6 and supposed to take 3-4 weeks today they told me will be Oct 30 - this is the worse experience that I had lately.
I will file a complained with the customer protection agency company to investigate this company .
Worse customer service and satisfaction.
Do not buy from them!
30 de setembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi, Ramona!
We completely understand your frustration, and we sincerely apologize for the inconvenience this caused. From the moment of your original order through the exchange process and the unexpected production delay, we know the situation fell short of your expectations—and ours.
As soon as you reached out, our team responded right away to inform you of the delay, and when you requested a refund and to escalate the matter, we ensured your order was cancelled and the refund processed as quickly as possible. We know this still doesn’t make up for the inconvenience and disappointment, and we take your feedback very seriously.
We are actively working on improving our customer experience, especially by being more transparent about order status and proactive in communicating any potential delays. Your feedback is invaluable in helping us do better, and we are grateful you took the time to share it.
Larroudé Team
Poor quality shoe; better off at Target
Purchased a pair of kitten heel sandals from United Apparel Liquidators (UAL). They had never been worn, were display shoes. They still had plastic and stickers on the bottom and no signs of wear. I wore them one night for approx 4 hours and the bottom of the shoes are shredded with the underside leather completely gone. Even while wearing them you can see the outline of the underside material is shredded and frayed. Disappointed by the poor quality. Something from Target would have held up better.
23 de setembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Beth,
We’re so sorry to hear about your experience and truly regret the disappointment this pair of sandals caused. The situation you described is not reflective of the quality we stand behind at Larroudé.
Many of our styles come with a protective plastic film on the sole to prevent damage to the natural leather before wear. It’s important to peel this off before your first use, as wearing the shoes with the film still on can unfortunately cause the sole to shred or fray. In those cases, we can’t take responsibility for the damage.
We take pride in the craftsmanship of our shoes and want every customer to feel confident in their quality.
Warmly,
Larroudé Team
Beautiful Shoes, slooooowwwww shipping!
Ordered the Stella Mule on 7/20/25, shoes arrived 9/15/25. Whew - that's just too long! When completing my 'Pre-Order' the site indicated that shipping may take '2-3 weeks'. Yeah, maybe in shoe dreamland. Happily, so many more plusses: The slides are just as pictured and look amazing. Fit is TTS and no break-in time is required. Leather is soft and the innersole cradles my foot. Even the packaging is well done with a bit of SWAG (extra laces, hair clip, shoe bag). Customer Service was responsive (usually with 24 hours) albeit elusive on the reason for the delay.
15 de setembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Sandra,
Thank you so much for sharing your experience and for your patience while waiting for your Stella Mule to arrive. We’re thrilled to hear you love the design, comfort, and packaging details — it means a lot to us to know that the final product met your expectations.
That said, we truly apologize for the longer-than-expected delivery time.
We’re grateful for your kind words about our customer service responsiveness, but we’re committed to improving transparency so that our customers feel fully informed throughout the process.
Thank you again for your feedback and for giving us the opportunity to make this right — we hope your Stella Mule continues to bring you joy with every wear!
Warmly,
Larroudé Team
Does customer service even exist??? So disappointed!
Can you please tell me how to make contact with this company??? I ordered boots pre-order in July and still have not received them. I have left multiple emails at the email address indicated on the website with NO RESPONSE. I also left a message on a very suspiciously unprofessional message system with NO RESPONSE. Is customer service nonexistent??? Please help. So disappointed in this brand. Will not order again. Order #LARR216839.
12 de setembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi, JP
We’re very sorry to hear about your experience and want to clarify what happened with your order.
When you send us an email, you automatically receive a reply from our system. In bold, right at the top, it states: “To speak to a live agent, please reply to this message.” This step is required to open a ticket with our customer care team. Without that reply, the system considers the case resolved and automatically closes it.
In your case, although we did not receive replies that would open a ticket, our team still noticed your concern and responded to your first email (sent on a Saturday afternoon) by Sunday morning. You then emailed again on Monday afternoon, and we responded on Tuesday afternoon. You emailed again that same Tuesday, and our team replied within 10 minutes. Based on this, it seems our responses may not be reaching your inbox.
We emailed you to let you know your order had a slight delay but would ship by the end of this week—which it did. Your order shipped today, and you’ll shortly receive an email with your tracking number.
We fully respect consumer protection laws and your right to clear communication and timely delivery. If you would like us to provide all records of these email exchanges and updates, we’ll be happy to share them directly with you (Trustpilot unfortunately does not allow attachments). Please feel free to contact us again and double-check your spam or promotions folder to ensure you receive our replies.
We truly regret the frustration caused and thank you for your patience.
Warmly,
Larroudé Team
DO NOT BUY FROM THIS COMPANY AT ANY…
DO NOT BUY FROM THIS COMPANY AT ANY COST. Their shoes are incredibly overpriced, and the quality is horrible, absolutely TERRIBLE. The shoes don't fit even though I bought the correct size, and they are made of cheap materials. The return process was a mess, and their customer service was not helpful at all, and gave all the wrong directions.
10 de setembro de 2025
Opinião espontânea
Resposta da larroude.com
Hi Carrie,
We’re truly sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is not the standard of service or quality we strive to deliver at Larroudé.
In order to better understand what happened with your order and provide a resolution, could you please share your order number or the email address used at checkout? We would love the opportunity to review your case in detail.
We also want to reassure you that our products are crafted with great care and high-quality materials, and we stand by their craftsmanship. That said, your feedback is very important to us, and we would like to investigate what went wrong both with your shoes and with the service you received during the return process.
Thank you for bringing this to our attention — we want to make it right.
Warmly,
Larroudé Team
Dishonest company
After filling out the credit card info, I changed my mind and didn't press "place my order". But the order miraculously still went thru.
I immediately contacted the customer service with request to cancel my order, but they said it was already shipped (which is impossible!)
I received and immediately returned all merch and got the confirmation that the refund will be issued within the next 3-5 days.
Waited for at least a week and still no refund.
Opened a dispute with my credit card and my credit card decided I have to pay!!!
Sent them the emails to prove that the refund was due, still waiting for a decision.
Very dishonest practices!
6 de julho de 2025
Opinião espontânea
Resposta da larroude.com
Hi Marina,
Thank you for sharing your feedback. We reviewed our records carefully, including every interaction we had with you regarding this order, and would like to clarify what happened.
Your order was placed in the morning, and you reached out to us a few hours later asking to cancel it. As stated in our store policy, in-stock orders are processed within 3 minutes — once processing begins, the picking and packing process starts right away, and unfortunately we are unable to cancel at that stage.
Your order contained three items, one of which had a shipping estimate of 2–3 weeks (meaning it was not in stock at the time of purchase). We processed the refund for the pre-order item that had not shipped, and also sent you the instructions to return the other two items.
When the return was received, our system was not able to process the refund automatically, as the request was submitted for the full order amount (including the item that had already been refunded separately). This caused a mismatch in values. In situations like this, had you reached out directly, we would have gladly adjusted the refund manually for you.
However, since a chargeback was initiated with your card provider, we were unable to issue a refund from our side — at that point, the funds are held by your payment provider, and it becomes their responsibility to process and return the amount to you.
We want to assure you that our practices are transparent and in line with consumer law. Our priority is always to resolve these situations fairly, and we remain available to provide your bank with any documentation needed to complete their review.
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