I returned a gift, a pair of boots. Website advertised store credit only in case of a return. I did not get a store credit, my shoes were returned to the person who bought them for me as a gift. Custo... Ver mais
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If there were zero stars option I would…
If there were zero stars option I would post that and not even give them one star .. my order never came and for two months they told me to keep waiting that it would come and I should just keep waiting .. it never did come but they kept refusing to refund me so I called the bank and disputed the charge .. only then did they miraculously agree to refund me what a terrible experience
26 de agosto de 2025
Opinião espontânea
Resposta da larroude.com
Hi Jessica,
To assist you as quickly as possible, could you please share your order number typically begin with LARR, so if you have that information, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
I would NOT order from here again
First pair came on time and was good. Second pair said it would arrive mid July (ordered in June). By August I emailed customer service, which didn't give a satisfactory response, but finally, they did say they'd ship on or before Aug 22. I emailed customer service on Aug 23. No response. Finally I got notification it's arriving early September, far too late for what I ordered the shoes for (an event - for a specific outfit). This company does not care about customer experience. I would NOT order again. Too many cute shoes out there at this price point with more transparent practices and better customer service
26 de agosto de 2025
Opinião espontânea
Resposta da larroude.com
Hi Mich,
To assist you as quickly as possible, could you please share your order number typically begin with LARR, so if you have that information, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Impossible to use store credit/gift card
I originally purchased and returned a pair of shoes in July 2024. I loved the shoes but the sizing was wrong. I received a store credit (as I wasn't allowed a refund). For the past year, it has been impossible to successfully use this gift card. First, it was difficult to track down the giftcard. Then, many items are final sale and I was worried about choosing the incorrect size again, as the sizing varies across styles, so it was hard to choose anything. Next, the website wouldn't allow me to use the giftcard, even for eligible items. But it's impossible to reach them by phone to have them help you order the item using the giftcard in realtime. So after back and forth on email, they told me to go ahead and order the item and then they would refund me the amount from my giftcard. So I ordered the item and immediately (within minutes of order confirmation), emailed them all the details so they could refund me. They NEVER responded to that email. Only 9 days later when I followed up did Larroude respond and say "Sorry, your giftcard can't be applied now that your order has been fulfilled." And they have committed to that response, even though it was their website that made me unable to use the giftcard, and then there own lack of response to my initial e-mail that made me miss the "window" after I had placed my order but before it had been fulfilled. This "window" for refund had never been communicated to me in the first place either. So all of this points to suspicious business practices that make it impossible to use store credit for items.
25 de agosto de 2025
Opinião espontânea
Resposta da larroude.com
Hi Lauren,
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Zero Communication
I ordered some boots from Larroude earlier this summer. When I received them, I discovered that they did not fit so I returned them. My return was assigned a tracking number. When I access the tracking number I am shown that the boots were received on July 14th, over a month ago. I have yet to receive a refund. Whenever I call the customer service number I fail to get anyone. I have sent numerous emails to the email provided and have never gotten any response. I have done a lot of online shopping and this is the worst experience I have ever had with trying to get refunded for a return. The shoes that this company sells are beautiful, but I do not plan on ordering from them ever again.
17 de agosto de 2025
Opinião espontânea
Resposta da larroude.com
Hi Karen,
I hope you're doing well! I’m truly sorry if it felt like your request went unanswered.
To clarify, our system sends an automatic response to the first email. For your case to be forwarded to one of our team members, it’s important to send a reply within the same email thread. If no reply is received, the system assumes the issue has been resolved and automatically closes the case. This is also mentioned in the automatic message, which states: “To speak to a live agent, please reply to this message.” Since we did not receive a response to the earlier emails, the case was automatically closed.
Regarding your return, our records show that you requested a return for store credit on July 2. After the package was sent using the label we provided, the gift card for $176.26 was automatically issued to your email address on July 7. For your convenience, I have resent this code.
I would also like to note that this item was purchased on sale and was therefore only eligible for exchanges or store credit. This information was stated on the product page, and I have attached a screenshot for reference. As such, the item is not eligible for a refund.
If you have any trouble locating the gift card code or need any further assistance, please feel free to reach out — we’re happy to help.
Warmly,
Larroudé Team
No customer service, no response to issues
Very disappointed with the service of this company, first time purchase received 2 different sized shoes, they are not even close, a size 9 and size 11. Emailed them as soon as they arrived, with photos of the mismatched shoes and have not had a response back from them in over 2 weeks.
Looks like they take your money and don't care after that.
The order number is LARR207233, I can not add the email address in the review
30 de julho de 2025
Opinião espontânea
Resposta da larroude.com
Hi John,
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Edit:
I hope you're doing well! I’m truly sorry if it felt like your request went unanswered.
To clarify, our system sends an automatic response to the first email. For your case to be forwarded to one of our team members, it’s important to send a reply within the same email thread. If no reply is received, the system assumes the issue has been resolved and automatically closes the case. This is also mentioned in the automatic message, which states: “To speak to a live agent, please reply to this message.” Since we did not receive a response to the earlier emails, the case was automatically closed.
We also sent you an email, apologizing for this inconvinience and also refunding your order.
--------------------------------------------------
I also want to clarify how our support system works:
When you first contact us, an automatic reply is sent.
For your case to reach one of our team members, it’s important to reply within the same email thread.
If no reply is received, the system assumes the issue has been resolved and automatically closes the case.
This detail is also mentioned in the automated message, which states: “To speak to a live agent, please reply to this message.” Since we did not receive a follow-up on the earlier emails, the case was closed by the system.
That said, we’ve already taken steps on our side—we sent you an email apologizing for this inconvenience and processed a full refund for your order.
Warmly,
Larroudé Team
Poor communication and terrible shipping times
I pre ordered a pair of shoes on May 15 2025 and the website stated that shipping would start in mid June. July 4th I still hadn’t received the shoes so I reached out and was told my shoes had shipped but I never got the tracking number. I reached out again July 15 and finally got a tracking number.
The shoes finally arrived on July 28th and they didn’t fit (after I followed their recommended sizing guidelines) so I had to exchange and I sent them back right away on July 30th. I reached out today on August 12 to ask when they will be shipped because the website stated 2 weeks and I was told they won’t ship until early September. Yet if you go on their website and you look at the exact shoes I ordered it says “ships out in a week”.
Don’t order from this company unless you want to wait 4+ months to get your issue resolved. I needed these shoes for an upcoming event. Their website shipping times are not correct and they should be informing customers instead of tricking you into buying.
They offered me 50% off a new pair of shoes but I already ordered another pair of shoes from a different company and will likely be returning both pairs from Larroude or I may just cancel my order unless they are able to resolve my problem.
12 de agosto de 2025
Opinião espontânea
Resposta da larroude.com
Hi Carina,
We're so sorry for the delay and truly appreciate you bringing this to our attention.
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Terrible decision to buy Larroude flats…
Terrible decision to buy Larroude flats It’s been 3 months and still no shipping confirmation.
1 de agosto de 2025
Opinião espontânea
Resposta da larroude.com
Hi, Claudia.
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention.
You placed your order on June 21st with an estimated ship date in early July, and we sincerely apologize for the delay. We can see you were in contact with our team, and we understand how frustrating this must be.
Please know that your flats are handcrafted with specific materials, which unfortunately caused unexpected production delays. We’re actively expanding our team and improving operations to ensure delays like this don't happen in the future.
We also noticed a chargeback was initiated on your end. At this point, your payment provider is holding the funds, which means we're unable to issue a direct refund on our side. We recommend following up with them for the resolution of your claim.
Again, we're very sorry for the inconvenience and are here if you have any further questions.
Warmly,
Larroudé Team
My return got sent back due to undeliverable and no forwarding address
I received my order after several weeks and the minute I opened the box, a toxic smell came out. I imagine it was some sort of dye because they were navy suede. I immediately applied for a return and sent back right away. A few weeks later, the shoes came back because they were undeliverable with no forwarding address. I even had to pay $10.70 for the post office to give me the return. I went back to the post office with the same label because I tried to contact customer service, but the queue must be so long that they replied if you send another message you go back to the bottom of the list. These are $200.00 shoes! I expect excellent customer service! I ordered a second pair at the same time as the first, and they have yet to arrive. I wanted to cancel the order because they are the same blue suede. They are out for delivery according to my email. Just so frustrated.
28 de julho de 2025
Opinião espontânea
Resposta da larroude.com
Joan,
Thank you for reaching out, and we’re truly sorry for the frustration this experience has caused.
We understand how upsetting this situation must be, and we want to assure you that your concerns have been heard. We recently experienced a temporary glitch with our return platform, which unfortunately affected your return process. That said, we’ve already processed a full refund for your original order — no further action is needed on your end for that return.
Regarding your second order: it is currently in transit and, at this stage, we are unable to cancel it. However, once it arrives, we’ll be happy to assist you with a return, free of charge. We’re already in touch with you via email with all the instructions needed to make that process as smooth as possible.
As a reminder, our auto-reply email includes a note to reply directly if your issue hasn't been resolved. This ensures your message stays in priority.
We truly appreciate your patience and understanding — you deserve a seamless experience, and we’re committed to delivering that moving forward.
Warmly,
Larroudé Team
Disappointing
This was my first order at Larroude'. I purchased a pair of Ricky boots in blue suede and when I opened the box I've seen two long scratches on the left boot and something that seems to be a spot or stain on the top of the right boot. Really? Why I was sent a damaged item that I can't return? Is this the quality you are praising on TV? I'm really pissed, especially because the scratches you can see well on the blue suede. I contacted the customer service and got an automated reply saying that they will get back to me. I hope so. So much advertisement for this brand, maybe they should better take care of their customers. I have several Larroude shoes purchased at Marshall's and half of them I had to return because extremely uncomfortable. Now I hope they have a solution for this, since the item is out of stock I want to be able to return it for a refund. They got back to me saying I can exchange but the shoe is out of stock and I can't exchange. Am I supposed to keep it as it is? At least they should offer a discount, a serious company does this. According to them the issue is solved by offering exchange for a product that is sold out or any other style that would cost me additional money? No thanks,I will keep my boots as they are and the next time I'll check .Marshalls or TJmaxx, they don't have all the styles but you can get great deals on Larroude shoes and if there is an issue they know how to address it.
29 de julho de 2025
Opinião espontânea
Resposta da larroude.com
Hi Cristina, thank you for sharing your feedback and for your recent purchase.
I noticed that your first request was submitted today at 2:41 PM, and as soon as our day began, we immediately started addressing your concern through our support channels. It's already being resolved.
If you need anything else, feel free to reply to the email we're currently using to assist you.
Warm regards,
Larroudé Team
I would give zero stars if that were an…
I would give zero stars if that were an option. There may as well be no customer service because there is no response via WhatsApp or email. I placed an order twice and don’t hear back for a couple weeks until I send messages after messages.
29 de julho de 2025
Opinião espontânea
Resposta da larroude.com
Hi Daniella,
We're so sorry for the delay and truly appreciate you bringing this to our attention.
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
Warmly,
Larroudé Team
Nothing good about these shoes
Nothing good about them. Shoes looked cheap and felt even worse. Put more money into your products instead of scamming people with beautiful social media and marketing photos.
1 de julho de 2025
Opinião espontânea
Resposta da larroude.com
Hi Sarah,
We're so sorry for the delay and truly appreciate you bringing this to our attention. you are already in cotact with someone from our team.
Please let me know if there is anything else I can do for you.
Warmly,
Larroudé Team
Looks like counterfeit quality
Took forever. Worst part was the quality of the sandal was terrible. It truly looked like and felt like a counterfeit! Please beware when ordering online.
BTW… this is the first negative review I have ever taken the time to write.
26 de julho de 2025
Opinião espontânea
Resposta da larroude.com
Dear Marsha,
We’re truly sorry to hear about your experience with our Mary Kate Flat Sandal. This is certainly not the standard we strive for at Larroudé.
All of our shoes are handmade in Brazil by expert using high-quality materials. We take great pride in our craftsmanship and product integrity, so hearing that the item did not meet your expectations is something we take very seriously.
We appreciate you sharing your feedback and are currently reviewing this internally.
Warmly,
Larroudé Team
No response from support
I purchased a pair of shoes and I am just trying to get an order number to exchange the shoes as they are too small, which isn't on any of my e-mails and support is completely unresponsive. I got one e-mail back with basic FAQ's which I had already exhausted prior to sending the email. I have called no response and no way to wait on hold. Very frustrated with the level of support after spending so much money on a pair of shoes.
I am looking for my order number to be able to make a return - the e-mail was jennifer.casey @cox.net Any help you could provide would be wonderful. Thank you!
9 de julho de 2025
Opinião espontânea
Resposta da larroude.com
Hi Jen,
We're so sorry for the delay and truly appreciate you bringing this to our attention.
To assist you as quickly as possible, could you please share the email address used in your order? Our order numbers typically begin with LARR, so if you have that information as well, it would be very helpful for us to locate your purchase and provide a solution.
We’re here to help and will make sure your case is handled with priority.
-this is your order number --> LARR187612 --> https://larroude.loopreturns.com/#/
Warmly,
Larroudé Team
Im pretty bummed with my experience…
Im pretty bummed with my experience here. Like everyone else, I was gifted these from my mom on preorder and it took 3 months to arrive. However, I was excited to try them! After finally arriving, Within 3 weeks and just a few wears the sole of the shoe had detached. $300. And like everyone else, the customer service team has stopped responding to my mother’s emails. We will happily return and take store credit, but a $300 pair of shoes needs to last more than a few wears, especially after a 3 month wait!!!!
Edit: they issued a refund. Thank you!
24 de junho de 2025
Opinião espontânea
Resposta da larroude.com
Hi Valerie,
It's Ariela from Larroudé, and I’m here to assist you!
We’re truly sorry to hear about your experience — this is not the level of quality or service we strive to deliver at Larroudé.
We’ve already processed your refund, and please rest assured that we’re conducting a full investigation with our factory regarding this issue, and we’re taking your feedback seriously to ensure this doesn’t happen again.
Thank you for bringing this to our attention. If there's anything more we can do, our team remains available and ready to help.
Warmly,
Ariela
Larroudé Customer Service
P.S. Keep your Larroudé shoes looking their best with our Care Guide.
Hi Valerie,
I’m Ariela from Larroudé, and I’m truly sorry to hear about that experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
I ordered a pair of boots as a gift on…
I ordered a pair of boots as a gift on July 3rd. A) they haven’t shipped b) I have now emailed them 3 times. Ig messaged them twice and left a voicemail and no one has responded. (I am simply trying to make sure that they don’t include any pricing information the packing slip since it’s a gift). I will absolutely never order from them again!
3 de julho de 2025
Opinião espontânea
Resposta da larroude.com
Hi Kim,
I’m Ariela from Larroudé, and I’m truly sorry to hear about that experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
Absolute worst company
Absolute worst company. I purchased a pair of boots from the app, and wished to return them. They told me they were final sale, and I sent screenshots from the app (which had no final sale markings). Of course, once I sent screenshots, customer service became unresponsive. I will challenge with my CC company, and also keep an eye on the 2 other pairs I ordered.
29 de junho de 2025
Opinião espontânea
Resposta da larroude.com
Hi Gwen,
I’m Ariela from Larroudé, and I’m truly sorry to hear about that experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
Beware
Beware - do not order from this company. Unfortunately my experience is similar to other users. Ordered shoes for 2-day shipping, multiple inquiries later and no response. The shoes arrived 5-6 days later, after the event I needed them for. The website is now saying they are ineligible for return, but they were not final sale and nowhere did it say they could not be returned. Multiple inquiries have gone nowhere. I will have to challenge this with my credit card company.
29 de junho de 2025
Opinião espontânea
Resposta da larroude.com
Hi Beth,
I’m Ariela from Larroudé, and I’m truly sorry to hear about the delay and the lack of communication you’ve experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
Disappointing at best
I ordered a pair of shoes from Larroudé with a stated 7–14 day shipping window. After multiple follow-ups (3 of which went unanswered) over the course of 2 weeks and no proactive updates, I just found out they may not even ship until after I’ll need them for an event. Despite the price point and brand reputation, the customer service and communication have been incredibly disappointing. I expected better.
24 de junho de 2025
Opinião espontânea
Resposta da larroude.com
Hi Sarah,
Thank you for reaching out and sharing your experience — I’m truly sorry to hear about the delay and the lack of communication you've faced. That’s absolutely not the standard of service we aim to provide, and I completely understand your frustration, especially with an important event coming up.
In order to investigate what happened and support you in the best and fastest way possible, could you please share your order number with me?
Once I have that, I’ll look into this right away and get back to you with a clear update and next steps.
Thank you again for your patience, and I’m here to help make this right.
Warmly,
Larroudé Customer Experience Team
I preordered shoes on March 30th and…
I preordered shoes on March 30th and then contacted Larroude on May 14 by e-mail and was assured that I would have the shoes by June. It is now June 20 no shoes they do not answer e-mails or phone calls. I am now going to have my credit card company go after them so I can get my account credited. DO NOT PREORDER from this company.
30 de março de 2025
Opinião espontânea
Resposta da larroude.com
Hi Barbara,
I’m Ariela from Larroudé, and I’m very sorry for the delay and lack of response you’ve experienced — I completely understand how frustrating this situation must be.
I’ve looked into your order and saw that it was partially fulfilled — one of your shoes has already been shipped. The remaining item is scheduled to ship on June 27, and we deeply apologize for not communicating that update clearly and in a timely manner.
Your trust is important to us, and we truly regret that this experience has led to disappointment. We’re here to help and would love to ensure you receive your full order as expected.
If there’s anything else we can do in the meantime, please don’t hesitate to let us know.
Warmly,
Ariela
Customer Experience Team — Larroudé
No response whatsoever from customer…
No response whatsoever from customer service. I’ve been trying to reach them by email for a month and no response. Placed my order beginning of April said it was going to be delivered in two weeks and it’s been two and a half months. This company is a scam!
16 de junho de 2025
Opinião espontânea
Resposta da larroude.com
Hi Wendy, thank you so much for your feedback — we truly appreciate you taking the time to share it with us.
I'll be sending you all the tickets along with our replies, so you can review the full conversation and see that we’ve been in touch throughout.
Please let us know if there's anything else we can do to support you.
Warmly,
Customer Experience Team — Larroudé
Hi there,
I’m Ariela from Larroudé, and I’m truly sorry to hear about the delay and the lack of communication you’ve experienced — this is not the level of service we aim to provide.
To help resolve this as quickly as possible, could you please share your order number and the email address used at checkout? With that information, I’ll personally look into your case and make sure you receive an update.
We take your concerns seriously and are committed to making this right. Looking forward to your reply.
Warmly,
Customer Experience Team — Larroudé
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