Poor quality and a return fee...really? I sent all my items back and cancelled a few that had not shipped yet, to their Chinese mailing address ( very costly) over 2 months ago and still no refund. In... Ver mais
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DO NOT BUY FROM THE COMPANY!!!!! IT IS A CHINA COMPANY. THEIR RETURN POLICY IS PATHETIC. WON'T GIVE YOU A 100% REFUND TO YOUR PAYMENT METHOD. THEIR CUSTOMER SERVICE IS AWFUL. THEY PARADE UNDER... Ver mais
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Received a totally different outfit than ordered. Took almost 2 months. Request a correction . They offered a 90% credit towards another outfit, plus a restocking fee, or I could return the outfit a... Ver mais
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Dress was not anything like the photo, very cheap material and a different design. I'm now experiencing problems sending it back. I ordered another one by mistake and they say they've refunded that on... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Lavechic is an online fashion company founded in 2020. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Informações de contacto
30 N Gould St, 82801, Sheridan, Estados Unidos da América
- info@lavechic.com
- lavechic.com
1,3
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333 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
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As pessoas também visitaram
Betrüger
Ich warte seit Monaten auf mein Geld. Es handelt sich um Betrüger, ich habe die Ware auf meine Kosten zurückgesandt, es meldet sich niemand. Auf die Antwort hin wieder das Rücksendeticket gemailt wieder nichts passiert, ich habe keine Handhabe gegen die Firma, da Sie mir geschrieben haben, dass ich die Beschwerde erst bei Paypal zurückziehen muss, sonst können Sie das Geld nicht auszahlen. Paypal hilft einem nicht weiter. Also HÄnde weg!!!
26 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Hello, we regret your unpleasant experience. To further process your refund, please provide proof of shipment for this return. This proof typically refers to a photo of the courier slip/logistics label, or a receipt issued by the logistics company with a clear tracking number. You can send the relevant materials to our customer service email address: info@lavechic.com. We will promptly verify and process your request upon receipt. Thank you for your cooperation!
I've been shopping on Lavechic for a
I've been shopping on Lavechic for a couple of years and have been VERY happy with almost everything I've purchased. For the item I had an issue with, I reached out and got an immediate response for a great fix! Items arrive in a reasonable amount of time. Happy to give 5 stars!
24 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Seeing your thoughtfully written review warmed and encouraged our entire team! What makes us happiest is having supported a loyal customer like you for so many years. The "quick customer service response" and "fast delivery" you mentioned are precisely two core goals we constantly strive for, and your recognition is our greatest affirmation. Rest assured, we will continue to maintain this dedication and do our utmost to live up to your five-star trust. Thank you again for your support, and we look forward to serving you again!
Ho ricevuto il capo acquistato ed e' terrificante .. rimborso parziale e insignificante
Ho ricevuto il capo acquistato ed e' compleramente diverso dalla foto e di pessima qualita'. Ho chiesto il rimborso e oltre a dover pagare la spedizione mi hanno proposto il rimborso solo del 40% e un buono sconto del 30% sul prossimo acquisto. Da nessuna parte erano scritte queste condizioni. Pessimi.
22 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Hello, we are very sorry to have disappointed you. We have received your feedback and take all the issues you mentioned very seriously. To resolve this issue more thoroughly, please contact us at info@lavechic.com. We will provide you with dedicated customer support.
Don't buy from this shop
Don't buy from this shop, the quality is terrible. I bought a pair of cowboy boots with studs. Upon receiving them, I discovered they were very poor quality and flimsy. They weren't made of PU leather, more like cardboard, and instead of studs, they were imitations sewn with thread – not worth a single euro. After wearing them once, the boots were ruined and ended up in the trash. So, stay away from this shop, it's a complete disaster.
2. now You Sent me a mail, that we will find a Solution, you make me laugh, not only the Boots are very bad quality , your Return politicy is also very Bad. You proposed me 61 Euro for the Boots when i sent them back, the costs for Return to China are about 50 Euros!!!!!!!!that’s Not a good Deal. So again : nobody shojld buy at your shop
My Rating will be 0 Stars!
16 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Thank you for taking the time to provide such a specific and honest negative review, as it is very important to us. We have recorded all the quality issues you reported regarding the studded boots (sole, material, studs) and have initiated an internal quality investigation and accountability process. To handle your case efficiently and responsibly, please send your relevant order information to our customer service email: info@lavechic.com. We will immediately verify your feedback and provide a proper solution. We sincerely apologize for any inconvenience this may cause.
Une arnaque de plus…
Une arnaque de plus…
Je ne peux que confirmer les nombreux avis négatifs. Vêtements de piètre qualité importés de Chine et n’ayant rien à voir avec les photos. Le service client me laisse le choix entre un remboursement de 30% et un bon d’achat de 40% (comme si j’allais encore commander chez eux…) ou un renvoi à mes frais. Evidemment aucune des deux options ne me satisfait, n’ayant pas reçu ce que j’ai commandé. Bref, comment s’en mettre plein les poches en arnaquant les gens
6 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
We sincerely apologize for your unpleasant shopping experience. We have immediately recorded and initiated an internal investigation regarding your feedback that the product did not match the description and your dissatisfaction with the proposed solution.
To resolve your issue as quickly and properly as possible, we hope to provide you with a more responsible solution and directly listen to your feedback for improvement. Please send your order details to our customer service email: info@lavechic.com, and a specialist will contact you for further communication.
Thank you for your feedback. We value your experience and will take it seriously.
Excellent Customer Service
Linlin Was particularly helpful with my customer queries, very attentive and keen to solve my issue - excellent customer service
21 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Thank you for your five-star review! We are delighted to hear that Linlin was able to provide you with such attentive and thoughtful assistance. Customer satisfaction is our highest goal. We look forward to continuing to serve you!
Los vestidos no tienen nada que ver con…
Los vestidos no tienen nada que ver con la fotografía.y es muy difícil de devolver , lo estoy intentando y no hay manera
22 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear Customer,
We sincerely apologize for your feedback. Your description of the "product not matching the photos" and "difficulty in returning the item" is completely inconsistent with our service standards, which makes us very concerned and distressed.
To handle this matter for you immediately and effectively, we kindly request that you send your order details and the problem you encountered via email to our dedicated customer service channel: info@lavechic.com. Our customer service specialist will prioritize your case upon receiving your email and do their best to assist you in resolving your return and refund issue.
We highly value every customer's shopping experience, and we once again sincerely apologize for the great disappointment and poor experience this has caused you. Please give us a chance to correct this mistake.
The LaveChic Customer Service Team
I don't really agree what other people…
I don't really agree what other people said about their ordre! I asked for 2 dresses, a velvet midi dress and the black pinstriped one. I ordered them on Dec. 2nd and received them on Dec. 19th with a follow up!
The size according to their measure chard were perfect. I measure 1m72, 57 kg and size L was perfect. Nothing to change! The velvet dress had to be washed first because the red color left same stains on my underwear, but no problem at all!
For the given price, about US$ 45, I have no complain.
Susanna / Switzerland - December 21st, 2025
21 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Wow! Thank you so much for your thoughtful review, including detailed height and weight information – this is so helpful for other customers! 👍 We're so happy you liked both dresses and received the right size. We appreciate your kind reminder and understanding regarding the initial color bleeding of the velvet dress. We are always committed to improving the product experience, and your satisfaction is our greatest motivation. Welcome back anytime; we look forward to bringing you more beautiful outfit options!
Resposta da Lavechic
Dear Ms./Mr. Imbroggioni,
We are deeply shocked and sorry to see your one-star review and such feedback. This is absolutely not the shopping experience we wanted to provide.
We absolutely value the trust of every customer and are by no means "scammers." Your experience is very important to us, and we urgently need to understand the specific circumstances to verify and resolve your issue.
To handle your problem efficiently and properly, we have contacted you via private message. Please provide your order information at your convenience. Alternatively, you can send detailed information directly to our customer service email: info@lavechic.com, and a dedicated person will follow up with you immediately.
We sincerely apologize again for the unpleasant experience this has caused you. We look forward to the opportunity to rectify the situation for you.
Let me start by saying that it wasn't a…
Let me start by saying that it wasn't a good experience because the purchase and the delivery of the package were long and difficult. I'll tell you that what I ordered didn't match what I saw on the website. However, I must say that they were very serious and professional, and this behavior reflects on the company, so they deserve all 5 stars. Thank you.
17 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear Customer,
Thank you so much for giving us a five-star review despite a less-than-ideal shopping experience, and for your special recognition of our service team. This is a tremendous encouragement to us and also makes us deeply aware of our responsibility.
First of all, we sincerely apologize for the lengthy and cumbersome purchase and delivery process, and for the discrepancy between the product and the website images. This was completely contrary to the shopping experience we wanted to provide you. Your feedback is crucial to us, and we have recorded the issue and will immediately submit it to the relevant department for optimization.
At the same time, your affirmation of our "serious, responsible, and professional" service is the greatest reward for our team. This strengthens our belief that we always put customers first.
Thank you again for your understanding, trust, and valuable feedback. We look forward to providing you with a perfect experience from beginning to end in the future.
I ordered a dress 2XL and what was sent…
wrong size sent should have been 2XL I was in contact with LIN LIN and tried to get the correct size sent. I also tried to get a full refund as the wrong size was sent and was told the best they could do is 30% refund and I have to pay the shipping to China. They sent me an email yesterday stating that they approved a 50% refund along with a coupon for 30% which i did not agree too. I would like the remaining 50% refunded the order number is #LC539455
20 de novembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear Customer,
First, please accept our sincerest apologies. We are deeply shocked and ashamed to have made such a serious mistake—sending you an XS size instead of the 2XL dress you ordered. This has caused you a terrible experience, and we take full responsibility for it and take it very seriously.
To immediately verify your order and resolve the issue (either resend the correct item or arrange a full refund and compensation), we need your order details for quick identification.
Since we cannot directly link your order to the review, please proactively send us your order number and this issue to our customer service email address: info@lavechic.com. Please indicate "2XL Wrong Size Sent XS - Urgent Handling" in the email subject. Our specialist will prioritize processing your request within 24 hours and provide a satisfactory solution.
We sincerely apologize again for the significant inconvenience this error has caused you. We have launched an internal investigation and will seriously reform our shipping processes to prevent such incidents from happening again.
We sincerely look forward to your email and will do our utmost to resolve this issue for you.
BEWARE!
BEWARE!! I would not even give this site a star. Safe your money complete scam. I ordered a zipper maxi dress and I was sent a pair of gray jogger set that looks nothing like the product advertised. I still have not heard backc from company after sending photos and requesting refund.
16 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear Customer,
First, we must solemnly declare: LaVeChic is absolutely not a scam. We are a legally registered brand that values every customer. We sincerely apologize for not receiving a timely response after your refund request, as this is completely unacceptable to our service standards. We have escalated this incident to the highest priority complaint and are conducting an internal investigation.
Second, regarding the issue of "serious discrepancy between the order and the received item":
The situation you described (ordering a long skirt but receiving sweatpants) is a completely unacceptable and serious error. We have immediately launched an emergency review of our warehousing and quality control processes.
Most importantly, we need your help to resolve this issue immediately.
Since we cannot directly link your order to the review, in order to process your full refund (or reshipment) and provide compensation immediately, we kindly request that you:
Please send your [order number] and the [refund application voucher/photo] you sent directly to our official customer service email: info@lavechic.com
To facilitate our priority processing, please indicate in the email subject: "Urgent Handling: Long Skirt Received as Sweatpants - Follow-up on Public Negative Review"
We promise that within one hour of receiving your email, a senior customer service representative will contact you directly by phone or email to follow up throughout the process and resolve your issue within 24 hours.
We once again sincerely apologize for the extremely poor experience this has caused you. We hereby publicly promise to thoroughly investigate this matter and provide you with appropriate compensation.
Counterfeit knockoffs awful quality
The dress I received from Lavechic does not match what’s advertised. The product images and description closely resemble dresses from brands like Oh Polly, but the item delivered is a low-quality imitation.
The fabric is thin, the construction is poor, the fit is off, and the color is completely different from the photos. Overall, the quality is far below what the listing suggests.
This is not a small difference in expectation vs. reality — it’s outright misleading. If you’re using photos and descriptions from reputable brands, the product should remotely match that standard. This one absolutely does not.
I regret this purchase and would strongly warn others: do not expect the dress shown in the photos. What you get is a low-quality imitation that isn’t worth the price.
11 de junho de 2025
Opinião espontânea
Resposta da Lavechic
Dear Customer,
We have seen your detailed feedback and are deeply sorry that you received a product that did not meet your expectations. We fully understand your disappointment and dissatisfaction with the product's fabric, workmanship, fit, and color difference; this is definitely not the shopping experience we wanted to provide.
You mentioned that "using images and descriptions from well-known brands should at least meet similar standards," and we completely agree with this. We have submitted all the issues you reported, especially the discrepancies between the product quality and the description, to our quality control and purchasing departments for urgent verification and rectification, and will also seriously review the relevant product's promotional materials.
To handle this matter for you more specifically and responsibly, we sincerely invite you to contact us directly through our official customer service email address: info@lavechic.com. Please provide your order number in the email, and our customer service specialist will follow up immediately and develop a suitable solution for you.
Your feedback is crucial to us; it helps us identify problems and continuously improve. We sincerely apologize again for this unpleasant shopping experience, and we look forward to assisting you in resolving the issue via email.
We wish you all the best.
Mauves qualité
Rien avoir avec la qualité qui on vois sur les photos présentées, ni la couleur .Un tissu ordinaire mais couteux
4 de novembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear customer, We are very sorry to have received your feedback regarding the quality and color of our product; this is certainly not the experience we intended for you. To verify and resolve this issue for you as quickly as possible, please send your order details and a description of the problem to our customer service email: info@lavechic.com. Our team will immediately prioritize and do our best to resolve this matter. We look forward to your email so we can directly assist you.
They advertise different items than they sent me.
Please don’t waste your money . What they advertise and what was sent was completely different.. Very poor quality as well. They would not refund 100% even though the wrong items were sent.
9 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear customer, we sincerely apologize for your feedback regarding our product; this is certainly not the shopping experience we intended for you. To expedite your verification and resolution, please send your order details and a description of the issue to our customer service email address: info@lavechic.com. Our customer service team will prioritize your request upon receiving your email and do our utmost to resolve your problem. We apologize again for this unpleasant experience and look forward to your email so we can provide you with direct and effective assistance.
Attention à toutes ces belles photos
Attention à toutes ces belles photos . Le produit si vous commandez ne correspond en rien à ce qui a été présenté. Ni le tissu ni la coupe. C'est fait en Chine et ça ne ressemble à rien.
Le retour est impossible vu le coût du transport. C'est juste bon à mettre à la poubelle tellement c'est laid.
6 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear customer, we sincerely apologize for the significant discrepancy between the product and its description. This is absolutely not our standard of quality. We have urgently investigated this matter and are willing to do our best to resolve it for you. Please inform us of your order details via private message; we promise to prioritize your case. Thank you for your feedback. We will seriously improve our services and hope to make up for your dissatisfaction.
I ordered a dress from this company and…
I ordered a dress from this company and after waiting for over 4 weeks and not getting the dress I emailed them and was told that the shipping company said the dress was delivered but I never received it i reached out to lavechic over 16 times and the issue was never resolved don't waste your money buying clothes from this company it is a scam
3 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
We sincerely apologize for the long wait and package issues you described in your review; this is certainly not the experience we wanted to provide. To quickly ascertain the logistics status and resolve the issue for you, please send your order number, contact information, and delivery address to our customer service email address: info@lavechic.com. A dedicated person will prioritize your case and do their best to make amends for this unpleasant experience. Thank you for your feedback; it helps us continuously improve.
Una stella è troppo.
Una stella è troppo.
Foto generate con intelligenza artificiale, vestito arrivato non è quello ordinato ed è di plastica. Se lo vuoi rendere puoi con costi del reso a tue spese e rimborso inesistente.
Sito da chiudere.
4 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Thank you for providing feedback on your shopping issue. We sincerely apologize for your disappointment and anger regarding the significant discrepancy between the received product and the image, the material, and the return policy; this is entirely outside our expected service standards. To verify and process this order for you immediately, please send your order number and relevant photos to our customer service email address: info@lavechic.com. We will arrange for an after-sales specialist to prioritize your return and refund, and do our utmost to resolve this unpleasant shopping experience for you.
Scam website
dont go near this site it is a complete scam
cheap clothes from china, and no proper return instruction
3 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Hello, we saw your feedback in the comments section and we fully understand your disappointment and dissatisfaction. The return issue you mentioned should indeed not have occurred, and we have conducted an urgent internal investigation and thoroughly reviewed our return process. To ensure we can verify and resolve your issue immediately, could you please send your order number, contact information, and relevant details to our customer service email: info@lavechic.com? We will arrange for an after-sales specialist to follow up as soon as possible to ensure your problem is resolved. Thank you for your frankness; it helps us identify the problem and continuously improve. We hope to have the opportunity to make amends for this unpleasant experience.
SCAM
The dress I received is a very cheap imitation of the dress advertised. I should know better...when the models face is not shown, the company is fraudulently using another companies pictures to sell crap imitation.
1 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
We are deeply sorry to hear your serious concerns about the quality of the dress we sold. We take the discrepancy between your description and the advertisement, especially your feeling that it's a "low-quality counterfeit," very seriously and will immediately launch an internal investigation. Please send your order number and photos of the product to our customer service email address: info@lavechic.com. We will verify and process your request as soon as possible and provide you with a responsible solution based on our investigation results. We hope to do our best to make up for your disappointment.
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