Poor quality and a return fee...really? I sent all my items back and cancelled a few that had not shipped yet, to their Chinese mailing address ( very costly) over 2 months ago and still no refund. In... Ver mais
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DO NOT BUY FROM THE COMPANY!!!!! IT IS A CHINA COMPANY. THEIR RETURN POLICY IS PATHETIC. WON'T GIVE YOU A 100% REFUND TO YOUR PAYMENT METHOD. THEIR CUSTOMER SERVICE IS AWFUL. THEY PARADE UNDER... Ver mais
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Received a totally different outfit than ordered. Took almost 2 months. Request a correction . They offered a 90% credit towards another outfit, plus a restocking fee, or I could return the outfit a... Ver mais
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Dress was not anything like the photo, very cheap material and a different design. I'm now experiencing problems sending it back. I ordered another one by mistake and they say they've refunded that on... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Lavechic is an online fashion company founded in 2020. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Informações de contacto
30 N Gould St, 82801, Sheridan, Estados Unidos da América
- info@lavechic.com
- lavechic.com
1,3
Muito mau
333 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
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As pessoas também visitaram
I never received the dress
I never received the dress. I contacted them 3 times over the months and every time Lin Lin apologized and pretended to have sent it again. Then Lin Lin stopped answering.
6 months after I find this site and I realize it was all a scam.
28 de janeiro de 2026
Opinião espontânea
Resposta da Lavechic
We sincerely apologize for the terrible shopping experience you've had. We take your feedback very seriously. We have recorded your situation and will immediately launch an investigation to verify the details. If it is indeed our mistake that caused you not to receive the dress, we will resend it to you or process a full refund immediately, and take appropriate action against the responsible parties. We will also strengthen our logistics tracking and after-sales management to prevent similar problems from happening again. We apologize for the inconvenience and hope for your understanding.
I will never buy anything again from…
I will never buy anything again from LAVECHIC. they have terrible products and their return policy gets an F-. They negotiate % of return. They ask you to send pictures of the item with you wearing it in order to return it. THEY ARE THE WORST. WARNING DO NOT BUY FROM THEM!! THEY SHOULD GO OUT OF BUSINESS. THEY ARE A SCAM AND THEIR CLOTHES ARE NOT AS THEY APPEAR IN THE ADVERTISEMENTS.
20 de janeiro de 2026
Opinião espontânea
Resposta da Lavechic
Dear customer,
we are very sorry for your unpleasant shopping experience. We have carefully recorded your feedback.
Regarding product quality, we have always maintained strict standards, but this time we were unable to meet your expectations. We will immediately launch an investigation to check for issues in the production process.
Requesting photos of the product being worn was intended to more accurately assess its condition and avoid unnecessary disputes, but in practice, this may have caused inconvenience for customers like you. We will review and optimize this process to make it more user-friendly and convenient.
We are not scammers, and we would never want to betray the trust of any customer. We will follow up on your case, provide a satisfactory solution, and offer a complimentary coupon to compensate for the unpleasant experience.
We hope you will give us another chance. Our customer service is always ready to assist you. We apologize again and thank you for your feedback!
Son unos timadores
Son unos timadores. Mandan un producto de calidad ínfima, que no se corresponde con las fotos de la web. Para devolverlo tienes que pagar los gastos de envío y todo son problemas.
TIMO
23 de janeiro de 2026
Opinião espontânea
Resposta da Lavechic
Estimado cliente: Lamentamos mucho su desagradable experiencia de compra. Entendemos que la discrepancia entre la calidad del producto y las imágenes en línea le haya decepcionado.
Por favor, envíe un correo electrónico a info@lavechic.com para informarnos sobre la solución que desea. Procesaremos su solicitud lo antes posible y haremos todo lo posible por satisfacer sus necesidades razonables y garantizar su satisfacción. Le pedimos disculpas nuevamente por cualquier inconveniente ocasionado.
I ordered and jogging outfit and it was…
I ordered and jogging outfit and it was poorly stitched, the material was cheap and it did not fit like it showed on the ad. I would like for my money to be returned asap. I did not know that until later because it was a Christmas gift, but I could not get it to the person until last week because they were out of town.
15 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear customer, we sincerely apologize for the unpleasant shopping experience.
We deeply regret the poor workmanship and cheap fabric of the sportswear. We will immediately conduct a comprehensive review of our production and quality control processes, strictly controlling every step to prevent similar incidents from recurring.
Regarding the discrepancy between the size and the advertisement, this was our mistake; we failed to provide you with accurate product information. Please contact our customer service at info@lavechic.com, and we will provide you with a satisfactory solution, such as an exchange or refund, depending on your situation.
We apologize again for the inconvenience caused and hope to receive your understanding.
Scammers!!!
Received a fringe jacket that was very misrepresented on their website. The jacket I ordered had looked high-end and what I received looked extremely cheap. Sent pictures to customer service and was told they would only do a partial refund or I would be responsible for the shipping cost to send it back. No thank you, disputed the charges. Do not buy from this company and do not be fooled by their responses to these reviews. They know exactly what they are doing.
21 de janeiro de 2026
Opinião espontânea
Resposta da Lavechic
Dear customer, we are very sorry for your unpleasant shopping experience. We take the fact that the product did not meet your expectations very seriously. Regarding your questions about refunds and shipping costs, we will immediately reassess and process them, and we are determined to provide you with a fair and reasonable solution. At the same time, we will strengthen our control over the products and the accuracy of their descriptions to prevent similar situations from happening again. We hope you can give us another chance to make amends for this mistake.
Vorsicht !
Vorsicht !! Kommunikation mit dem Verkäufer nicht möglich ! Ware von mäßiger Qualität! Größenangaben stimmen nicht !
Rücksendungen nur auf eigene Kosten !! Aber wohin und wo anmelden ! Nicht zu empfehlen!
28 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear customer,
We are very sorry for the inconvenience! We fully accept your feedback regarding the quality, sizing, and communication issues, and sincerely apologize. 😔 We take your concern about "paying for returns" very seriously and will immediately work to optimize our policies to protect everyone's rights.
Now, please contact us directly via email:
📧 info@lavechic.com
(Please include your order number in the email. We have assigned a dedicated person to handle your return/refund request expedited.)
Thank you for pointing out our issues; this is important to our growth. We wish you a pleasant life.
Lin lin managed to sort out my enquiry
Lin lin managed to sort out my enquiry. I am satisfied with her approach and conclusion of my enquiry
14 de janeiro de 2026
Opinião espontânea
Resposta da Lavechic
Thank you so much for your recognition and satisfaction! It's our pleasure to help you solve your problem. If you have any further questions or new needs, please feel free to contact us anytime. Wishing you a happy life!
This place is a scam…
I purchased an outfit from this spoof of a business and at first they wouldn't send it I waited for 3 weeks then finally someone by name of linlin contacted me apologized and sent my item out immediately. But it gets worse! Once the package arrived it wasn't what I ordered at all. Different style color and outfit all together wrong. I was very upset and I have reached out to customer service but no return conversations at all. I disputed the payment hopefully PayPal will reverse the charges. Beware buyers this Place is a scam!!!
17 de janeiro de 2026
Opinião espontânea
Resposta da Lavechic
Dear Customer:
First of all, we sincerely apologize for your unpleasant shopping experience. We take full responsibility for this issue; it was indeed a serious oversight on our part.
To compensate you for your loss and resolve this issue as quickly as possible, please contact our after-sales email address: info@lavechic.com. Our specialists will register your request immediately and provide a satisfactory solution.
We apologize again for any inconvenience caused and thank you for your understanding and cooperation.
LAVECHIC
My outfit is amazing.I love both the…
My outfit is amazing.I love both the fabric and the design.🙏
11 de janeiro de 2026
Opinião espontânea
Resposta da Lavechic
Thank you so much for your high praise! We're delighted that you're so satisfied with the fabric and style of our clothing. If you have any further needs, please feel free to contact us anytime.
Schlechte Qualität zum überzogenem Preis
Ich habe 2 Kleider Bestellt, Es wurden offensichtlich billige Materialien verwendet. Die Kleider entsprechen nicht den Abbildungen auf den Fotos im Shop. Statt des dargestellten Stoffes wurden zwei unterschiedliche, nicht zueinander passende Stoffarten verarbeitet. Die Qualität und das Erscheinungsbild weichen dadurch deutlich von der Beschreibung und den Produktbildern ab. Der Verkäufer verlangt hat den Fall zu schließen eher eine angebliche Erstattung statt finden kann.
31 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear customer, we sincerely apologize for your unpleasant shopping experience. We take your feedback very seriously, and we deeply regret the quality issues and discrepancies between the clothing's fabric and the pictures in your order.
Please contact us via email at info@lavechic.com. Our after-sales team will contact you as soon as possible to understand the specific situation and will do everything we can to resolve the issue and provide you with a satisfactory solution.
We apologize again and thank you for your continued understanding and support!
Great shopping experience
I was very much impressed by the way your employee- Linlin helped me achieve the dresses, she was very kind, patient.
I am grateful for the reccomandations she gave me.
5 de janeiro de 2026
Opinião espontânea
Resposta da Lavechic
Dear customer, thank you so much for your high praise and heartwarming review of our employee Linlin's service! Linlin has always treated every customer with enthusiasm and professionalism, and she's very happy to have provided you with a satisfactory shopping experience. We look forward to your next visit and will continue to strive to provide you with even better service!
Clickbait Women’s Clothing Company
What went wrong? They didn’t send me the correct item I ordered or the right color. Secondly it arrived in a plastic bag, yet they advertise like a women’s luxury clothing brand.
I’ve been in business for 35 years. If I had a terrible customer service. It’s no question I’d be out of business.
This company has clickbait products. When it arrives it looks nothing like what’s advertised. Never waste your hard earned money on this company!!!! Because I definitely won’t order from them again.
2 de janeiro de 2026
Opinião espontânea
Resposta da Lavechic
We sincerely apologize for the poor experience! We have recorded your feedback regarding the product discrepancy, color difference, and inadequate packaging—this completely violates our promised quality and service standards.
Please contact our customer service at info@lavechic.com, providing your order number and specific details of the issue. We will have a dedicated person follow up within 24 hours to resolve the problem.
Your 35 years of industry experience allows us to better understand customer quality requirements, and your criticism is our motivation to improve. We will immediately rectify the situation: strictly control product quality, upgrade packaging, standardize advertising, and prevent such issues from recurring.
We sincerely ask for your understanding and look forward to regaining your trust through concrete actions. We apologize again and thank you for giving us the opportunity to improve!
Ho ricevuto il mio ordine e non…
Ho ricevuto il mio ordine e non acquisterò più niente sul vostro sito. Gli abiti hanno una qualità molto scarsa, inoltre un abito aveva le maniche non finite mentre un altro mi è arrivato di due taglie più grandi.
30 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
We are truly sorry for giving you such a terrible shopping experience 😣. We are deeply remorseful for the quality and sizing issues you mentioned. Please contact us via customer service at info@lavechic.com. We will process your refund or exchange as soon as possible and will also prepare an additional coupon for you as an apology. We are always committed to providing high-quality products and services, and we will take this mistake seriously and improve upon it. We sincerely hope to gain your understanding and hope to have the opportunity to regain your trust in the future 🥺.
Worst company ever
Worst company ever, ordered my daughters semi formal dress paid extra for express post so we had it super early so if required we could find something else or at least alter if needed.... Express post was promised within 7 days turned out to be 15 days arrived 2 days before my daughters formal completely wrong colour, completely different material, the corset was floppy with no hard shapping in the torso as shown in the original image we purchased from, it was a disgrace, the company has taken no real responsibility, will only refund partial if I pay for my own postage back... Extremely disappointed
This company is a SCAM
6 de novembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear Customer, we sincerely apologize for the unpleasant shopping experience you had. We are deeply ashamed.
Regarding the delivery delay, we have had serious discussions with our logistics partners and will strengthen supervision and management of the logistics process to prevent similar situations from recurring. As for the issue of the dress's color, fabric, and style not matching the pictures, this was indeed a major oversight on our part. We will immediately conduct a comprehensive review and optimization of our product display process to ensure that the pictures accurately reflect the actual product.
We have carefully recorded your issue and will handle it as soon as possible. If you have any further questions or needs, please contact us at info@lavechic.com. Our customer service team will answer and handle your questions promptly and provide you with a satisfactory solution. We value your feedback highly and have recorded your concerns. We will take the responsible parties seriously. We hope to have the opportunity to make amends for this mistake and regain your trust. Once again, we deeply apologize for the inconvenience caused.
I've been ordering from Lavechic for a…
I've been ordering from Lavechic for a few years now. Great quality overall. I get a lot of compliments. Sizing is generally accurate, but there have been a few occasions where XS (my usual) is too small. But, customer service is very quick to respond and help rectify things.
1 de janeiro de 2026
Opinião espontânea
Resposta da Lavechic
Dear customer, thank you so much for your continued support and patronage of Lavechic over the years! We are delighted to know that you are satisfied with the quality and appearance of our products. We sincerely apologize for any occasional sizing discrepancies and will further optimize our sizing standards in the future. Thank you also for your recognition of our customer service work; we will continue to provide efficient service and live up to your trust!
RUN from this site.
RUN. Do not order from this site. I got my Mother an outfit that did not look anything like the picture and very cheap fabric. I’m trying to get a return but haven’t found any information yet.
16 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
We are truly sorry for your unpleasant shopping experience 😔. We take your feedback very seriously. Please send your order number to our customer service email address info@lavechic.com, and we will immediately arrange for someone to follow up and provide you with a satisfactory solution. We will also strictly control the quality of our products going forward. Thank you for your feedback and understanding.
DO NOT order from this site
DO NOT order from this site! The quality is poor and falling apart. Also, they charge you for returns to China or only refund 30%! You can find the exact same things on Temu for a fraction of the cost.
5 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear customer, we are very sorry for the terrible shopping experience you had. We have noted your feedback regarding the quality and return issues and will immediately communicate with the relevant departments to strengthen our control over product quality and optimize our return policy. We sincerely apologize for any inconvenience caused. We hope to have the opportunity to make amends. If you would like, please feel free to contact us at any time, and we will do our best to resolve your issue.
I have not worked with this company
I have not worked with this company, but a similar company that had beautiful pictures of linen. When I received my garments they were made of burlap or cloth that I’ve never seen. I fought and received a refund even though I purchased with Klarna. These companies pop-up with fantastic photos that are scams in that the pics don’t represent the merchandise..
14 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
We are truly sorry to hear about your unpleasant experience 😟. We promise you that we will always uphold integrity and quality, and resolutely reject false advertising. We will ensure that our product displays are truthful and accurate, so that the goods you receive are exactly as shown on the page. We look forward to having the opportunity to bring you a safe and satisfactory shopping experience in the future, and to changing your perception through our actions.
I m not comfortable based on Lavechic reviews
I wanted to order from this company, but im leary as the reviews and trust polit warnings ⚠️ are concerning.
29 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear customer, we sincerely apologize for the inconvenience caused. We have taken note of the comments and your concerns, and are currently taking active steps to improve. We will strictly control service quality, strengthen management, and strive to enhance customer satisfaction. We also welcome you to contact us at any time with your valuable feedback and suggestions; we will do our utmost to ensure your satisfaction.
This is a Chinese company delivering…
This is a Chinese company delivering from China! Ordered on 12th December ready for Christmas as postage said only 3-5 days. Still hasn't arrived on 29th December, asked for a refund multiple times and they won't refund me.
12 de dezembro de 2025
Opinião espontânea
Resposta da Lavechic
Dear customer, we sincerely apologize for this unpleasant shopping experience. Delays can occur due to various unforeseen factors during shipping. Please don't worry, we will actively communicate with the logistics company and track the latest status of your package. Regarding the refund, we will process it properly according to the company's refund policy. Please give us some more time to resolve this. We will notify you of any progress as soon as possible. Thank you for your understanding and patience!
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