Lavechic Opiniões 

Resposta da Lavechic

19/05/2026

We sincerely apologize for the delay! We are deeply sorry that the logistics did not meet expectations this time. Your order has been expedited and prioritized by our warehouse to ensure its prompt delivery. Please rest assured regarding the product quality; all products undergo quality inspection before leaving the factory. If there are any issues such as damage upon arrival, please contact our after-sales service at any time, and we will take full responsibility. Thank you for your understanding and feedback. We will continue to optimize our logistics and services, and look forward to providing you with a better experience in the future!

Resposta da Lavechic

19/05/2026

We are very sorry that you had this experience. We fully understand your confusion and dissatisfaction regarding the return request. We have urgently reviewed your order and will assign a specialist to contact you. Please send us your order number via private message. We will process your return and exchange properly according to the established procedures and optimize our after-sales communication mechanism to avoid similar misunderstandings. Thank you for your feedback. We will take action to make amends and look forward to regaining your trust!

Resposta da Lavechic

13/05/2026

Dear customer, we are so sorry for your terrible experience! Seeing that you spent $65 and felt like you were "scammed" makes us feel incredibly guilty. Your feedback is very important to us. To make amends as quickly as possible, please contact our customer service team at info@lavechic.com. We will immediately check your order, understand the details, and do our best to resolve your issue (such as returns, exchanges, or compensation).

We sincerely hope you can feel our commitment and look forward to hearing from you. We will demonstrate our determination to improve through our actions!

Resposta da Lavechic

12/05/2026

Dear Customer,

We are deeply sorry that your experience with our clothing did not meet your expectations, and we fully understand your dissatisfaction. Your feedback is very important to us, and we will take full responsibility for the quality issue you encountered.

To resolve this matter as quickly as possible, please contact our customer service team: info@lavechic.com. We are committed to completely resolving your problem, whether it's replacing the item, a refund, or any other solution that satisfies you.

After receiving your email, we will reply within 24 hours and provide you with further assistance.

Resposta da Lavechic

11/05/2026

Dear Customer:

Thank you for taking the time to share your feedback. We are deeply sorry to learn that you had a poor experience using Lavechic and apologize for any inconvenience this may have caused.

We fully understand your concerns about product quality and high return shipping costs. Your satisfaction is our top priority, and we hope to resolve your issue properly.

To better assist you in finding a suitable solution, please contact our customer service team directly at info@lavechic.com. We promise to resolve your issue as quickly as possible and will contact you within 24 hours of receiving your email to provide further assistance.

Resposta da Lavechic

7/05/2026

Dear customer, we are very sorry for the terrible shopping experience you had and we fully understand your anxiety. Regarding your feedback about not receiving your package after placing the order and the abnormal account deduction preventing you from logging in, in order to help you verify the logistics status and troubleshoot the account issue as quickly as possible, please send your order number and a screenshot of your payment receipt to our customer service email: info@lavechic.com.

We will contact you within 24 hours of receiving your email to assist you in locating your package and resolving your account login problem. We sincerely apologize for any inconvenience caused and look forward to your email!

Resposta da Lavechic

7/05/2026

Dear customer, we sincerely apologize that this purchase did not meet your expectations, and we fully understand your concerns regarding quality and return shipping costs. Regarding the quality issue you reported and the €34 return shipping dispute, we need to further verify and compare the specific circumstances. To better understand your needs and handle the matter appropriately, we kindly request that you send photos of the product and your order number directly to our customer service email: info@lavechic.com. Our after-sales specialist will contact you within 24 hours of receiving your email. We will not only thoroughly investigate the quality issue but also provide you with the most suitable solution based on your specific situation. Thank you for your feedback and supervision!

Resposta da Lavechic

7/05/2026

Dear customer, we sincerely apologize for the unpleasant shopping experience! We value your feedback and have immediately verified your order details.

To help you troubleshoot and resolve the issue more quickly and accurately, we kindly request that you send your order number and relevant information to our customer service email: info@lavechic.com. We will respond and resolve your issue within 24 hours of receiving your email.

Thank you for your patience and feedback. We will continue to improve our service quality and look forward to providing you with a better experience!

Resposta da Lavechic

7/05/2026

Dear customer, we are deeply sorry for your unpleasant shopping experience! We fully understand your disappointment and dissatisfaction, as this is certainly not the brand image we want to convey.

Regarding your feedback about the dress lacking a tag, its poor fit, and your questions about the product, we take this very seriously and hope to communicate with you further regarding the details. If convenient, please send photos of the dress (including tag details) and a screenshot of your order to our customer service email: info@lavechic.com. We will arrange for an after-sales specialist to investigate as soon as possible.

Our after-sales team will provide you with a detailed and professional response within 24 hours, offering a targeted solution (such as returns, exchanges, or compensation). We also note that you mentioned your shopping experience with SHEIN. Each brand has different positioning, supply chain, and quality control standards. We respect your personal experience, but we also hope to have the opportunity to demonstrate our dedication to quality and service.

Thank you for your feedback; it is crucial to our growth. We look forward to proving the brand's value through our actions and hope to regain your trust!

Resposta da Lavechic

7/05/2026

Dear customer, we are very sorry that this purchase did not meet your expectations, and we fully understand your disappointment. Regarding your feedback on the price and fabric quality, as this involves specific order details, we need to further verify and compare the information. To gain a more objective and accurate understanding of the situation and resolve the issue properly, we sincerely invite you to send your order number and a photo of the item directly to our customer service email: info@lavechic.com. Our after-sales specialist will contact you within 24 hours of receiving your email and provide a satisfactory solution. Thank you for your feedback and supervision!

Resposta da Lavechic

7/05/2026

Dear customer, we are deeply sorry to see your review and sincerely apologize for the poor experience and inconvenience this shopping trip caused you.

Regarding your feedback on the return policy dispute and the serious anomaly of "receiving goods without ordering," due to the involvement of specific backend order data verification, we cannot currently make an accurate determination directly from the comments section. To clarify the facts as quickly as possible and provide you with a satisfactory explanation, please send relevant order screenshots and photos of the received goods to our customer service email: info@lavechic.com.

Our after-sales manager will urgently verify the situation within 24 hours. Regardless of the specific circumstances, we will handle your case responsibly and properly. We apologize again and thank you for your feedback!

Resposta da Lavechic

30/04/2026

Dear customer, thank you so much for your 5-star review and for your positive feedback on our sizing advice, fabric quality, and customer service! We are delighted that your choice of one size up provides a comfortable fit. Our design does indeed allow for ample room in the cut, allowing you greater freedom of movement. Your satisfaction is our motivation, and we look forward to serving you again. Wishing you a happy life!

Resposta da Lavechic

30/04/2026

Dear customer, we are very sorry for the unpleasant experience! We have recorded your feedback regarding the "incorrect return address causing package delay" issue and are urgently investigating it. To help you resolve this issue more efficiently, please contact our customer service email. We will arrange the most suitable solution for you based on your specific situation. We apologize again and thank you for your patience and feedback!

Resposta da Lavechic

29/04/2026

Dear Customer,

Thank you so much for taking the time to leave us a message. We sincerely apologize for the unpleasant experience caused by the significant discrepancy between the product size and the advertised description. Your feedback motivates us to improve, and we will definitely listen carefully and make improvements.

To make up for your unsatisfactory shopping experience, we hope to provide you with a solution. If it is convenient for you, please feel free to contact our customer service at any time. We will arrange the most suitable solution for you based on your specific situation.

Once again, we sincerely apologize for the inconvenience caused and hope you can give us another chance to improve.

Resposta da Lavechic

29/04/2026

Dear Customer,

Thank you very much for your feedback. We sincerely apologize for the quality issues and the discrepancy between the product and your expectations.

Every item we ship undergoes basic quality control, but it's clear that this time we failed to meet your expectations and let you down. Regarding the difference between the photos and the actual product, we will also reflect on our display methods.

We value your shopping experience highly. Please contact us through customer service, and we will assign a dedicated person to follow up and resolve this issue for you, hoping to make up for this regret.

Thank you for your feedback; it motivates us to improve.

Resposta da Lavechic

28/04/2026

Dear Customer,

We take your message very seriously. We understand that encountering a situation where "return shipping costs are almost equal to the value of the goods" when shopping internationally can indeed feel "impractical" and frustrating.

This is because cross-border returns involve double customs duties and high international shipping costs. While this is industry standard, we acknowledge that it does add a burden to our customers, and we apologize for that.

If you would like, please contact us via customer service at info@avechic.com, and we can explore whether there are more flexible solutions.

Thank you again for your feedback; it helps us do better.

Resposta da Lavechic

29/04/2026

Dear Customer,

We are very sorry for the unpleasant shopping experience you had, and thank you for promptly reporting these issues to us.

We are deeply sorry for the lack of a reply to your email. This was entirely due to a delay in our customer service response mechanism, and was not an intentional neglect of your request. We have already conducted internal accountability and improvement work with the relevant teams to ensure that every customer request is handled promptly in the future.

Regarding your feedback on the product not matching the pictures, quality, and sizing issues, we fully understand your anger. We value your shopping experience very much. Please contact us through customer service channels, and we will immediately arrange for a dedicated person to follow up and resolve your issue, hoping to do our best to make up for this regret.

We sincerely apologize again for our oversight and the inconvenience caused, and thank you for your criticism, which will motivate us to thoroughly improve.

Resposta da Lavechic

21/04/2026

Hello—we sincerely apologize for subjecting you to such a poor shopping experience! We are deeply regretful to learn that the item you received deviated so significantly from its description—with issues regarding the fabric, cut, and style—and that you encountered difficulties with the return process. Please provide your order number so that we may immediately assign a dedicated specialist to assist you and resolve this matter as quickly as possible. Additionally, we will conduct a thorough internal review of our quality control and after-sales procedures to prevent such errors from recurring. Your trust is of paramount importance to us; we hope you will grant us the opportunity to communicate further so that we may do our utmost to make amends and provide you with a satisfactory resolution.

Resposta da Lavechic

21/04/2026

We sincerely apologize for the poor shopping experience you encountered. We have taken your feedback—regarding the discrepancy between the received item and your order, the poor quality of the product, and the lack of a response—very seriously and have launched an urgent internal investigation. If the item was indeed shipped incorrectly or found to be defective, we will immediately arrange for a free replacement, an exchange, or a full refund. Furthermore, we are optimizing our quality control and shipping procedures to prevent such errors from recurring. Regarding the delay in communication, we have overhauled our customer service response protocols to ensure that all future inquiries are addressed promptly. Please feel free to contact us directly via email to explain the situation; we will prioritize your case and strive to fully compensate you for any losses incurred. We humbly ask for the opportunity to improve our service and hope to receive your understanding and further feedback.

Resposta da Lavechic

Actualizada a 21/04/2026

Hello. We sincerely apologize for the negative experience you have encountered—particularly regarding the discrepancy between the product and its description, as well as issues concerning shipping addresses and after-sales communication. We take full responsibility for these matters and will not attempt to shirk our duty. Please provide your order number so that we may immediately assign a dedicated specialist to assist you. We will conduct a comprehensive review of all relevant issues—including shipping errors, discrepancies in fabric or color, the validity of the return address, and the handling of your PayPal dispute—and resolve them strictly in accordance with platform regulations (including issuing compliant refunds, arranging reshipments, or providing compensation). Furthermore, we are committed to optimizing our quality control and after-sales procedures to prevent such errors from recurring. Your feedback serves as the driving force behind our improvement; we earnestly hope you will grant us the opportunity to communicate further, and we assure you that we will do everything in our power to make amends.