Lavechic Opiniões 

Resposta da Lavechic

16/03/2026

Thank you for taking the time out of your busy schedule to leave us a five-star review! Our entire team is deeply encouraged to see that you specifically highlighted our professionalism, the speed at which we resolved your issue, and the clarity of our explanations. These are precisely the service standards we strive to uphold. Customer satisfaction is the greatest driving force behind our progress. We look forward to continuing to provide you with high-quality service in the future. We wish you all the best!

Resposta da Lavechic

16/03/2026

Dear Customer, we sincerely apologize for the unpleasant experience you encountered during this shopping trip. We fully understand your frustration and have thoroughly reflected on the specific aspects of the process that caused your dissatisfaction.

**Regarding the "Order Cancellation" Issue**

Our *Cancellation Policy* stipulates that an order may only be cancelled if the request is made "within 24 hours of purchase" and before the order has "entered the processing workflow." At the time you submitted your cancellation request, your order had already completed its internal review and entered the processing stage; consequently, we were no longer able to cancel it. We had noted this condition on the order page; however, going forward, we will display our "Cancellation Rules" more prominently to prevent future misunderstandings.

**Regarding the "Floor-Length Skirt" Issue**

We understand your expectation regarding the skirt's "floor-grazing effect." However, whether or not a skirt touches the floor is influenced by a multitude of factors—including individual height, the specific size selected, and the drape of the fabric (for instance, the visual effect of wearing the same size will differ depending on one's height). This falls under the category of "compatibility between one's body type and the garment's cut," rather than being a discrepancy in our product description or an error in shipping.

If you remain unsatisfied with the skirt, you are welcome to return it in accordance with our return procedure; we will process your refund within three business days of receiving the item. Additionally, we will be adding a "Height-Size-Length Reference Chart" to our product detail pages to more clearly illustrate how the skirt length appears on individuals of varying heights and sizes, thereby minimizing similar misunderstandings in the future.

We place great value on your feedback and sincerely hope to make amends for this unfortunate experience. Should you have any further questions or concerns, please do not hesitate to contact our customer service team; we are fully committed to assisting you in resolving this matter. Thank you for taking the time to point out these issues; your feedback helps us gain a deeper understanding of our users' needs. We wish you a pleasant day!

Resposta da Lavechic

10/03/2026

Dear Customer,

We are extremely sorry for the unpleasant shopping experience you had, and we deeply regret it. We have taken your order issue very seriously and are currently investigating it urgently. To more accurately verify the situation and resolve your problem, please provide the order number for the dress (which can be found on the order details page). We will immediately retrieve the records to confirm the logistics and refund status.

If there is indeed a delay in shipping or improper refund processing, we will coordinate priority shipping or a full refund as soon as possible and will take serious action against those responsible. Your trust is very important to us, and we will do our best to make amends. You are welcome to contact us through customer service at any time. We apologize again and thank you for your feedback. We are determined to give you a satisfactory answer!

Resposta da Lavechic

9/03/2026

Hi! Seeing your five-star review made our entire team incredibly happy and touched! 😊 Your recognition of our customer service representative Lin (professional, prompt, and helpful) is our greatest motivation. Thank you for continuing to choose Lavechic; it means a lot to us.

We will transform this trust into even more attentive service. We will continue to optimize every aspect, including shipping and after-sales service, hoping to consistently provide you with a warm and satisfying shopping experience.

If you have any needs or suggestions, please feel free to contact us. We look forward to adding more color to your wardrobe again! ✨ Wishing you a wonderful day filled with beautiful outfit inspiration!

Resposta da Lavechic

28/02/2026

Dear customer, we are truly sorry for your unpleasant shopping experience. We are always committed to providing customers with high-quality products and services that match the descriptions. This time, we clearly failed to meet your expectations, and we sincerely apologize.

We have recorded your feedback and will immediately launch an investigation, strengthening the review of the accuracy of product descriptions and the management of all aspects of store operations. At the same time, to compensate for the losses and inconvenience caused, we will provide corresponding solutions based on your situation, such as arranging returns and exchanges, partial or full refunds, or offering a certain amount of store discounts, to ensure your rights are protected.

If you have any further needs or questions, please feel free to contact our customer service. We will do our best to resolve them for you. We sincerely apologize again for the inconvenience caused and hope you can give us another chance. We believe we will show you change and progress through our actions.

Resposta da Lavechic

26/02/2026

Dear customer, we are deeply sorry for the unpleasant shopping experience you had. We sincerely apologize for failing to resolve the size issue promptly and properly.

We will immediately check your order and product information and develop a more reasonable solution for you, such as arranging an exchange (providing the correct size) or offering you reasonable compensation. We will also strengthen our management of product size labeling and shipping processes to prevent similar issues from recurring.

We hope you will give us a chance to make amends. If you have any thoughts or suggestions, please feel free to contact us at any time. Our customer service staff will be happy to assist you. We apologize again for the inconvenience caused and hope to regain your trust.

Resposta da Lavechic

26/02/2026

Dear customer, your review weighs heavily on our minds, and your feedback is crucial to us. We understand that the slow shipping and poor quality have severely impacted your shopping experience. Our management team is already urgently discussing solutions and will work to improve the situation as soon as possible. We sincerely hope to communicate with you further to understand the details so we can better resolve the issue. Would you mind leaving your contact information or contacting us via customer service email? We will do our utmost to live up to your trust and strive to restore your satisfaction.

Resposta da Lavechic

26/02/2026

Dear customer, we are very sorry for the unpleasant shopping experience. We will take the issues you mentioned, such as the defective glitter lock and the discrepancy between the pants and the photos, very seriously. We also value the fact that we haven't received a reply to your refund email. To better handle your issue, would you please confirm the specific email address you sent the email to and the time you sent it? Our staff will contact you further to discuss the refund and other related matters.

Resposta da Lavechic

26/02/2026

Dear customer, first of all, we sincerely apologize for the unpleasant shopping experience. Regarding the difference between the dress and the picture, it may be due to factors such as shooting light and angle, resulting in a slight visual discrepancy between the product and the actual item. However, this cannot be an excuse for the product not matching the description. As for the difficulty in obtaining a refund, we will thoroughly investigate to find out where the error occurred. Please provide your order number and other information, and we will follow up and process your request as soon as possible, and will definitely give you a satisfactory answer. Once again, we deeply apologize for the inconvenience caused.

Resposta da Lavechic

14/02/2026

Dear customer, thank you for your feedback. We sincerely apologize for the product quality issues and price concerns you encountered during your experience. Upon receiving your feedback, we have initiated an internal investigation process, conducting a comprehensive inspection and analysis of the product quality to identify the root cause of any potential problems. Simultaneously, we will re-evaluate our product pricing strategy based on market conditions and cost factors. We always prioritize product quality and customer satisfaction, and will continuously optimize and improve our products through various means. If you have any further questions or suggestions, please feel free to contact us; we will be happy to assist you.

Resposta da Lavechic

14/02/2026

Dear customer, we sincerely apologize for the inconvenience you experienced. However, we would like to clarify some points regarding your review. While we strive to accurately represent the actual color of our products in our displays, slight color variations may occur due to factors such as lighting during photography and monitor settings. This is not intentional misrepresentation.

We have always maintained strict standard procedures for product quality control, and this particular issue is an isolated case. Regarding return shipping costs, we have corresponding after-sales policies, and it's possible that a lack of communication previously led to your misunderstanding.

We sincerely hope to resolve your issue. You can contact our customer service at any time, and we will do our best to ensure your satisfaction. Please do not let this incident discourage you; we believe we will do even better.

Resposta da Lavechic

10/02/2026

We are very sorry for your unpleasant shopping experience 😔. We have noted down the issues you reported and will investigate immediately.

Regarding the discrepancy between the product and the image, as well as the after-sales policy, we will take these matters seriously and make improvements as soon as possible. A dedicated person will also be in contact with you to follow up on your return request and provide you with a satisfactory solution. We hope to do our best to make up for this regret and regain your trust 🙏.

Resposta da Lavechic

10/02/2026

We are very sorry for your unpleasant shopping experience. Please calm down. We will definitely investigate the quality issues and discrepancies between the product and the description you reported seriously. Please provide your order number so we can verify it immediately. If the situation is true, we will handle it properly according to our after-sales policy, providing a refund or compensation as appropriate. We will ensure you do not suffer any loss and hope to regain your trust in us.

Resposta da Lavechic

10/02/2026

Dear customer, we are very sorry for the terrible shopping experience you had. We have noted your feedback and will immediately investigate and verify it. As we always promise, we usually reply to your email within one business day. If you have not received a reply, please provide your order number promptly, and we will verify and process your request in detail as soon as possible. We are determined to give you a satisfactory answer, and once again, we sincerely apologize to you.

Resposta da Lavechic

6/02/2026

Dear customer, we sincerely apologize for the unpleasant shopping experience you had. We have recorded the quality and after-sales issues you reported and will immediately communicate with the relevant departments to strictly control product quality. We will also further optimize our after-sales return and exchange policy to minimize any concerns for our customers. We hope you will give us a chance to improve. If you wish, you can also contact our customer service, and we will do our best to resolve your issues.

Resposta da Lavechic

3/02/2026

Dear valued customer, thank you for your continued support and trust. Regarding invoices, due to special regulatory policies governing our industry and limitations in our current business model regarding compliance, we are temporarily unable to issue tax invoices directly to you. We sincerely apologize for this inconvenience.
Although we cannot provide an invoice, we always prioritize service quality and customer experience, and we strictly control every aspect to ensure you receive the value and satisfactory service you deserve. To express our sincerity, we will provide you with a coupon equivalent to 40% of your current purchase amount, which can be used for any future purchases on our platform.
At the same time, we are continuously monitoring policy changes and actively researching feasible optimization solutions, hoping to provide more comprehensive service guarantees to all our customers, including you, in the future. Thank you again for your understanding and support!

Resposta da Lavechic

3/02/2026

Dear valued customer, we are truly and deeply sorry for the terrible shopping experience you've had. Your feedback has hit us hard and deeply saddened us. We have immediately launched a comprehensive and in-depth investigation into everything you've experienced, leaving no detail unchecked. We will take the issues revealed very seriously and will not tolerate any negligence.
The frequent delays and incorrect shipments are undeniable evidence of our serious negligence. We are incredibly remorseful for our mistakes. We will immediately initiate an expedited reshipment process to send you the dress you originally ordered as quickly as possible. We will track the logistics throughout the process to ensure it reaches you safely and promptly. As a token of our apology, we will also provide you with a substantial discount coupon to hopefully compensate for the inconvenience caused.
Regarding the loopholes in our logistics management and the irregularities in our shipping process, we have already developed a series of practical improvement measures. We will assign dedicated personnel to strictly control every shipping stage, strengthen close communication and cooperation with our logistics partners, and establish a more comprehensive logistics information feedback mechanism to prevent such problems from happening again.
We understand that words alone are not enough. We will prove our change and determination through concrete actions. We sincerely hope you can give us another chance. We believe that after this profound lesson and improvement, we will be able to provide you with a satisfactory shopping experience in the future. Once again, we extend our sincerest apologies and look forward to regaining your trust and support.

Resposta da Lavechic

2/02/2026

Dear customer, we sincerely apologize for the unpleasant shopping experience you had. You can contact us via email at info@lavechic.com. Our customer service team will review your email promptly and handle the return, exchange, and quality issues of the dress to provide you with a satisfactory solution. We hope to make up for your disappointment and apologize again for our shortcomings.

Resposta da Lavechic

30/01/2026

We are very sorry to hear about your unpleasant shopping experience. 😔
We are always committed to providing our customers with products and services that meet their expectations. We have recorded your feedback and will immediately launch an investigation.
Regarding the refund and return process, we will review it and strive to provide you with a more reasonable solution. Thank you for your feedback; it helps us continuously improve. We hope to have the opportunity to show you our improvements in the future and provide you with satisfactory service.

Resposta da Lavechic

30/01/2026

Hello, thank you very much for providing this feedback. To efficiently verify your refund request, please send the relevant order number to our customer service email address: info@lavechic.com. We will investigate and process your request as soon as possible. We sincerely apologize for any inconvenience this may have caused and thank you for helping us maintain a positive shopping environment.