Leaders - Brighton Western Road Opiniões 

37
•
TrustScore: 4 em 5

4,0

Western Road 119-120, BN1 2AD Brighton, England, GB

•

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Pleasant experience working with leaders. handled any maintance promptly and with no issue. I didn't interact with them much but I guess that's a good thing. overall good experince

Classificada 5 em 5 estrelas

Leaders Estate Agents handled the sale of my Flat in Brighton. It was a long, drawn out process with unforeseen complications. But Spencer, Tegan and Elysia stood by my side and sorted out all the pro... Ver mais

Classificada 5 em 5 estrelas

Just wanted to leave a thank you for Matthew Jelley at Leaders on Western Road, the most helpful team member I’ve come across, he went out of his way to provide information that I needed after I had e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From our first dealings with Josh and his team, all the way through until our property finally sold, we were very impressed with the level of service and all the help and advice we were given. We coul... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Imobiliária
  2. também em
  3. Agência de arrendamento imobiliário
  4. Agrimensor imobiliário
  5. Avaliador imobiliário
  6. Investimento em propriedades

Sobre Leaders - Brighton Western Road

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contacto

  • Western Road 119-120, BN1 2AD, Brighton, England, Reino Unido

4,0

Bom

TrustScore: 4 em 5

37 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(37)

2517 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

The worst kind of service

The worst kind of service, scamming and trying to get tenants pay for everything. Untruthful such a waste of time. Glad I moved out!

3 de dezembro de 2024
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Dear Karline

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Classificada 5 em 5 estrelas

Great team

Great team! Coming from an horrible experience with competitors, I can say that Leaders are very professional and helpful.

25 de setembro de 2024
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Dear Mozane

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Excellent end of tenancy service…

Excellent end of tenancy service received from Courtney Kent at Leaders. Courtney was very helpful and professional and facilitated a stress free process, thank you.

25 de setembro de 2024
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Dear Susan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Courtney a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Service beyond compare

Quite simply THE BEST ESTATE AGENT service, we have ever experienced

25 de julho de 2024
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Dear Teresa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Leaders Brighton - 10 10 would recommend

From our first viewing with Keith, through the offer process with Kay and the sales progression with Kassandra we have been super impressed with Leaders.
They have kept us well informed at all stages, been helpful, concise and pro active. I can't recommend them enough - thank you all 😍

28 de junho de 2024
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Dear Mel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving The team especially Keith , Kay and Kassandra a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Rebecca Jones was always very helpful

Rebecca Jones was always communicative and helpful. She sorted out the issues that arose from the tenancy well.
And the Leaders agency always communicated clearly and on time.

17 de abril de 2024
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Dear Chris Mills

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 1 em 5 estrelas

Unfortunately one of the worst estate…

Unfortunately Leaders Hove is one of the worst estate agents I have dealt with as a tenant and the landlady also removed property management with Leaders due to consistent miscommunications, failing to deliver on management services multiple times, still have not received deposit which landlady has approved - again due to poor management and lack of proactiveness, £2000 deposit so it’s no small amount. Really is a terrible estate agent.

17 de abril de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Leaders service has deteriated in…

Leaders service has deteriated in recent months. Our tenant is constantly being advised her rental is late when she has paid and produced receipt. Landlord is receiving rental late and this month over 10 days late. Leaders need to improve communication, processes and service.

10 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Just wanted to leave a thank you for…

Just wanted to leave a thank you for Matthew Jelley at Leaders on Western Road, the most helpful team member I’ve come across, he went out of his way to provide information that I needed after I had ended tenancy through them in order to supply another company with information. I’m very grateful for his hard work and perseverance especially as this was after business with leaders had finished. Thank you Matthew! You really made a difference for me.

16 de dezembro de 2022
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Dear Gemma

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 1 em 5 estrelas

I let leaders manage my rental property…

I let leaders manage my rental property and they fail to check up on their repairs, they charged me over £100 for someone to put some sealant around the bath, it was a shocking job and my six year old grandson could have done better, they failed to resolve issue and I had to do it myself in the end, not what one would expect from a large company such as leaders, but looking at the reviews on here it is sadly normal.

2 de janeiro de 2022
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Dear Roger Jones,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

We recently dealt with the sales team…

We recently dealt with the sales team at Leaders Western Road when purchasing our new flat. Our experience was very positive throughout and although there was a change of staff initially, each of the people we encountered at the branch who helped us along the way were all courteous, professional and a genuine pleasure to deal with. Our thanks to Luke especially who was only too happy to help with any query, going above and beyond when needed, dealing with matters extremely promptly in a calm manner.. we always had complete confidence in trusting him to get things done. Thank you :)

30 de setembro de 2022
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Dear Yve

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 1 em 5 estrelas

I called up to ask to view a property…

I called up to ask to view a property for £895 . The person who answered was very rude and insensitive the way he spoke. He told me I can’t view the property unless I earn 28,000 a year even with a permanent contract.

If he had explained well that’s going to be fine but I can’t even remember stuff work even in the council earn this a year in some departments as I am aware of, I have no idea if that’s how everyone be able to rent no one can, anyway awful service how so ever rude and asking you to pay upfront while you have permanent contract and 100% afford the property monthly

29 de setembro de 2022
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Dear Abdul Alharbi,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

I sold my flat through Leaders

I sold my flat through Leaders. They were very helpful and professional. I got an offer within hours of the advert going live. I have now successfully sold the flat. Thank you to Kay and her team.

7 de maio de 2022
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Dear Tom,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Molly at Leaders Western Road Brighton…

Molly at Leaders Western Road Brighton worked really hard to find a good tenant for my one bedroom flat at the 7 Dials, and kept me informed throughout the letting process. A great experience.

1 de abril de 2022
Opinião espontânea
logótipo da Leaders  - Brighton Western Road

Resposta da Leaders - Brighton Western Road

Good morning

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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