Leaders - Crewe Opiniões 

86
•
TrustScore: 4 em 5

4,2

223 Nantwich Road, CW2 6BY Crewe, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Charlotte Brassington, Property manager is very helpful and deals with an issue very quickly. I am a tenant and I’ve been having an urgent issue since last evening. I reported the issue online early t... Ver mais

Classificada 5 em 5 estrelas

What a fab team at the Crewe Office of Leaders. They found me a tenant in 4 days, at one of the hardest times of the year, just before Christmas. A leading estate agent in Newcastle had not found... Ver mais

Classificada 1 em 5 estrelas

Leaders at Letting Landlords down. Whilst having properties 'managed' by Leaders I had nothing but problems and if they weren't caused by Leaders...they definitely made them worse. Staff were ve... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Joanna Lawrinson went above and beyond to help resolve an alarm issue in our home. My child is autistic and was melting down over the constant bleep noise. Joanna got the problem delt with swift... Ver mais


Informações sobre a empresa

  1. Imobiliária
  2. também em
  3. Agência de arrendamento imobiliário
  4. Agrimensor imobiliário
  5. Avaliador imobiliário
  6. Investimento em propriedades

Sobre Leaders - Crewe

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contacto

  • 223 Nantwich Road, CW2 6BY, Crewe, Reino Unido

4,2

Bom

TrustScore: 4 em 5

86 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(86)

2504 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent to deal with

Excellent To deal with through the journey. Very, very pleased . Definitely recommend this company to anyone. My last estate agent in Stoke was a nightmare

15 de dezembro de 2022
Opinião espontânea
logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Helpful as always Charlotte Brassington

Despite the appointment of the annual gas safety inspection has already been booked , Charlotte helped me to arrange another one due to not being home on that day.
She got in touch with the engineer to find the perfect time for everyone. The issue has been sorted in few hours.
It is really important for us to being informed all the time about any action that requires enter into our property, even if we are not own it but renting it.
Leaders always informs us! Keep up your great work!
And thank you Charlotte for your cooperation.

17 de novembro de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Anita

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Charlotte and the team in…

Charlotte and the team in Crewe/Nantwich are a pleasure to work with and communication is always clear. Keep up the great work.

14 de novembro de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Steve

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

As always charlotte brassington was…

As always charlotte brassington was helpful understanding I don't have problems and if time comes to move I wouldn't go with anyone else as they understand my situation ie my disability.

14 de novembro de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Carole

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Professional and friendly service

Been using Leaders for a number of years to rent out our property. Joanna Lawrinson from Crewe has been our property manager and always a pleasure to liaise with. If ever there was an issue to be looked into, Joanna would investigate and come back with options providing regular updates. Very professional service from Joanna!

14 de novembro de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear James

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

property manager

Our property manager Joanna Lawrinson has been extremely helpful and patient with us. We are extremly grateful for everything she has done! :)

4 de novembro de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Katy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Awesome Customer Service

I would like to say thanks to Charlotte Brassington for dealing with my query quickly and efficiently. Response to my emails were always friendly and professional. My query was resolved quickly too which made me very happy.

10 de agosto de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Mark,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 2 em 5 estrelas

They didn’t know where my keys were…

They didn’t know where my keys were when moving, they didn’t provide me with all my keys I’m still missing my letterbox ones, wasn’t provided with my codes for the gates either. Was never told when Alyson was off so could never have communication with her or the seller.

6 de agosto de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Owen,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Service with a smile

Have been a tenant in a property managed by Leaders Crewe and Nantwich branch for 18 months. Nothing has been too much trouble for Jo Lawrinson who has always dealt with any problems cheerfully and efficiently. Would be happy to recommend Leaders to anyone.

26 de julho de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Ian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Straightforward and honest sales department.

Straightforward and honest, happy to advise therefore making the procedure satisfactory.

26 de julho de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Maggie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Leaders Crewe branch

Leaders Crewe branch
Jo has been amazing, after months of dealing with a problem tenant, she has organised and project managed a complete overhaul of our property, with a quick turnaround and impressive results. Friendly, professional service, I would definitely recommend the landlord fully managed service.

10 de junho de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Lisa,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

First Time Landlord

I have 2 tenanted properties and Jo at the Crewe Office has been a superb support for me. She is efficient, polite and helpful. For a first time landlord, this is so reassuring.
I would not hesitate to recommend her, or Leaders.

4 de maio de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Hazel,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Amazing 🥰🥰🥰

So far so good a amazing team at the crewe branch very friendly and helpful even answering my daft questions, always a phone call away. Thank you

30 de março de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

I’ve been with leaders for sometime and…

I’ve been with leaders for sometime and various account managers the current one being Jo L . She’s really on top of my account and handles everything promptly and professionally thanks Jo for the great service level .100% recommended

29 de março de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Phil,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Review for Jo

Issues with the kitchens extractor fan was resolved very quickly thanks to Joanna Lawrinson at the Crewe branch receiving the report and then organising for this to be fixed. We’ve also had issues with lady bugs getting in a window but these seem to have subsided which Joanna offered her advice on which was much appreciated. Whenever I’ve had an issue she’s always been there and helped so thanks Joanna.

23 de março de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Tony,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

JO and Chelsea Leaders Crewe

This company has the best employees and also best estate agents in the whole of UK. I moved my family from London to Crewe because of my Job transfers. Their staffs are always very helpful especially Chelsea and JO. Jo is the property manager of my rented house, anytime I have problem in the house she always get it sorted ASAP. Very easy to approach and she possess a good customer relations. Chelsea.. wow.. from the front door that I walk into the leaders hub, she made me felt like I'm home already. Very welcoming words can't express the service I received from both. I just want to say thank you to them. The referencing was smooth.

17 de março de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Adefemi,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

My move has been wonderful!

My move has been wonderful!

Totally hassle free and Leaders have gone above and beyond 🏡💜🗝

I would like to give a special mention to Property Manager - Jo Lawrinson, who went above and beyond in customer care and stopped by after she finished work to drop something off for me at my new home.
She is so kind, friendly, warm and professional; and has continuously made sure i'm settled in my new home, and that she is there for should i need anything at all.

Thankyou so much Jo! ⭐⭐⭐⭐⭐ xx

16 de março de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Nadine,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 4 em 5 estrelas

I'm overall happy with my experience…

I'm overall happy with my experience renting flat using Leaders.
There was no issues, and when I wanted to finish early my contract it went really good.
Only reason that I gave 4 stars is because I went for no deposit option and if it sounds as a good idea at the beginning and it was entirely mine decision,I would chose differently now.

11 de março de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Patryk,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Classificada 5 em 5 estrelas

Leaders Crewe

Jo Lawrinson at Leaders Crewe has been such a good support to me over the past few months. Cannot recommend them enough. Always professional and always willing to help, go above and beyond. Thanks again Jo for your help and support recently.

7 de março de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Miss Boucker,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Been with Leaders many years

Been with Leaders many years, staff always polite and helpful and on the ball when it comes to issues with tenants.
Jo is always quick at replying to any queries that I have and find her easy to talk too

4 de março de 2022
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logótipo da Leaders  - Crewe

Resposta da Leaders - Crewe

Dear Lorraine,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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