Leaders - Eastbourne Opiniões 

41
•
TrustScore: 4 em 5

4,1

22 Grove Road, BN21 4TR Eastbourne, GB

•

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

So far so good, but there are several repair/ improvement problems with the Flat that need to be resolved. For me to more fully satisfied. If they get attended to and resolved in good speed then I... Ver mais

Classificada 5 em 5 estrelas

Harry from leaders Eastbourne branch, was so helpful and made my moving home very easy and hassle free. I am very pleased with how things went. Highly recommend Leaders

Classificada 5 em 5 estrelas

We are really impressed with the support we receive from Leaders in Eastbourne and in particular, David Petrie who really goes the extra mile. We are very pleased with his prompt attention to any of o... Ver mais

Classificada 5 em 5 estrelas

I recently sold my mother's property through Leaders. Beverley was brilliant from first meeting to completion. Communication was great and nothing was too much trouble, including me changing things be... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Imobiliária
  2. também em
  3. Agência de arrendamento imobiliário
  4. Agrimensor imobiliário
  5. Avaliador imobiliário
  6. Investimento em propriedades

Sobre Leaders - Eastbourne

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contacto

  • 22 Grove Road, BN21 4TR, Eastbourne, Reino Unido

4,1

Bom

TrustScore: 4 em 5

41 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(41)

2504 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Do not use under any circumstances

Do not use under any circumstances. They will absolutely drop you after you get the property and help you in no way again. To be clear when I got my keys, I found the door to the property had been left open and the door physically wouldn’t lock.

9 de setembro de 2026
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Georgie Davis,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

Classificada 3 em 5 estrelas

So far so good

So far so good, but there are several repair/ improvement problems with the Flat that need to be resolved. For me to more fully satisfied. If they get attended to and resolved in good speed then I shall have nothing to complain about.
But as I’m a new tenant, there hasn’t been enough time yet, to fully test run everything. I am pleased so far though and grateful for Leader’s speedy processing and handling everything professionally. As well as their first class kind spirit and warmth.
Big Thanks! ❤️

28 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

These people have your interest and…

These people have your interest and look after you from seeing the property you would like to giving 100% support in achieving your abode !

30 de abril de 2026
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Glenn
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Classificada 4 em 5 estrelas

Extremely friendly and helpful

Overall we had a good experience with leaders in Eastbourne when selling our house. Beverley was very easy to contact, always extremely friendly and helpful, and kept us updated. She did her best to make the process stress free. I felt that I could contact her directly whenever I had a question. I would highly recommend

20 de abril de 2026
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Kate
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Beverley. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team

Classificada 5 em 5 estrelas

Fay Tipper is an amazing property…

Fay Tipper is an amazing property manager and always made sure that things were fixed when they went wrong and always happy to answer questions absolutely gutted to be moving (Landlord selling) but Fay has made the process easy to manage

8 de abril de 2026
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Eloise M Cosham

We greatly appreciate your 5-star review and the time you took to share your experience with Fay. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Classificada 3 em 5 estrelas

Leaders don’t lead, they mislead.

A lot of misleading information which caused inconvenience and financial loss for me twice. Murray ignore phone calls for 3 days then they haven’t refunded my deposit.
Update: I had a partial refund hence changing from 1 to 3 star.

27 de março de 2026
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Andre Darabi,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

Classificada 5 em 5 estrelas

Ben Murphy at Leaders in Eastbourne

Ben Murphy at Leaders in Eastbourne has been faultless in his service. Very helpful, happy to answer our many questions and queries. We are happy to have had Ben for our move. Thank you!

13 de março de 2026
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Vivienne Mace

We greatly appreciate your 5-star review and the time you took to share your experience with Ben. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

i recently had an account enquiry which…

i recently had an account enquiry which was dealt with efficiently and courteously ,i am very pleased with lucys swift responses.

12 de março de 2026
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Alan

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Great experience

Great experience. Dealt with property manager Lucy Young. Good communication and very easy to deal with.

12 de março de 2026
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Richard Whiting

We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

We used Leaders in Eastbourne and what…

We used Leaders in Eastbourne and what a fantastic place use , I'm going to mention the Lady in person and she is Beverley Wilson, she honestly can't do enough for you and she's helped us all the way through from getting forms filled in and delivering a 5 star service through out . I would recommend them to anyone wanting to buy or sell a house. Fantastic experience well done Leaders and Beverley Wilson.

18 de fevereiro de 2026
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Christina Abrahams, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Beverley. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

My experience with Leaders

My experience with Leaders have been amazing and the communication is so good. My estate agent was Murray and he was brilliant when helping me move into my property. I had such a great experience with these agents. They were really helpful, easy to talk to, and always kept me in the loop. They were really friendly made the whole process simple and stress free. I would definitely recommend them to anyone looking to buy, rent and sell. I’m super happy with the process and love my new home! Thank you Leaders! :)

31 de janeiro de 2026
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Payton Paige, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Murray. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Very understanding and good team from…

Very understanding and good team from start to finish highly recommend.

1 de outubro de 2025
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Lee, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Great correspondence with agent

Great correspondence with agent
Help through everything.
Very welcoming

30 de janeiro de 2026
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Blaize, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!



Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Helpful Leaders

There is always someone to answer the phone and be helpful.

27 de novembro de 2025
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Kiki London We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Satisfaction of the company services and good representative of their staff

The satisfaction derived in their services is superb. Murray Gouin of Leaders always portrait good images of the company with good customer service. He always acted professionally making sure customers are happy with the company products and services.

12 de novembro de 2025
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Taiwo We greatly appreciate your 5-star review and the time you took to share your experience with Murray. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

5* Service

I recently sold my mother's property through Leaders. Beverley was brilliant from first meeting to completion. Communication was great and nothing was too much trouble, including me changing things before the listing went live. Well prepared for our meeting with a sound grasp of the property market. Delivered against a tight timescale, a job well done, thank you. :) Michael Saunders

30 de julho de 2025
Opinião espontânea
logótipo da Leaders  - Eastbourne

Resposta da Leaders - Eastbourne

Dear Michael We greatly appreciate your 5-star review and the time you took to share your experience with Beverly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Classificada 1 em 5 estrelas

Terrible service

Terrible service, poor and slow management. Took over a dirty house, several appliances did not work and were never repaired. Had to move out prior to the end of tenancy as I had no working cooker or washing machine. Took 6 weeks to return my deposits despite continually chasing. No communication with the owner despite taking a management fee. Not a care in the world that their tenant was badly let down and no repairs were offered despite chasing. Shocking lack of management. I would never rent a property through them and definitely would not ask them to manage one.

12 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellence in agent support

We are really impressed with the support we receive from Leaders in Eastbourne and in particular, David Petrie who really goes the extra mile. We are very pleased with his prompt attention to any of our concerns and how quickly things are resolved. He offers very friendly and effective support. We highly recommend Leaders as an agent - thanks and well done, David!

5 de agosto de 2025
Opinião espontânea

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