Great customer service experience always helpful. We had issues at our rented house. Agent came and took evidence without hesitation got it sorted
A empresa respondeu
35-39 New Hall Street, ST1 5HQ Hanley, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Great customer service experience always helpful. We had issues at our rented house. Agent came and took evidence without hesitation got it sorted
A empresa respondeu
Tiffany was helpful in renting our property. She was friendly on the phone and by email, constantly updating us, patience, and demonstrate in depth knowledge of the renting market. we will not hesit... Ver mais
A empresa respondeu
We are transitioning from my current estate agent to Leaders . The process has been so very easy. Emily assisted me initially and she was very helpful . I was concerned when she passed me to Lydia bu... Ver mais
A empresa respondeu
It’s been nearly 2 years that I am renting a property from leaders. I have received very good response from the beginning.The property management team was really fantastic especially Alfho. Lead... Ver mais
Escrito pela empresa
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Escrito pela empresa

35-39 New Hall Street, ST1 5HQ, Hanley, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service experience always helpful. We had issues at our rented house. Agent came and took evidence without hesitation got it sorted

Resposta da Leaders - Hanley
Alfho Miah, the Property Manager at the Hanley Branch, has adeptly managed my property for almost five months now. His communication skills are outstanding, characterised by prompt and efficient responses. Additionally, he has kindly facilitated seamless interactions throughout our collaboration - THANK YOU!! I look forward to continue working with you!
It’s been nearly 2 years that I am renting a property from leaders. I have received very good response from the beginning.The property management team was really fantastic especially Alfho.
Leader never ignored me from any of my enquiries and they tried to help me asap.
Their communication was really clear and transparent.
I wish you the entire team good luck and keep doing the good work.
I would definitely recommend this agency to my friends and families in the Uk.
Once again thank you for your service and support.
Excellent organization, they helped me find the 2 houses that I have rented. Charlotte and Tiffany were particularly helpful and professional throughout the process. My experience with them has been very good, I highly recommend their services.
Leaders have been excellent to work with over the last few months. I interacted with a few members of the team, Lydia and Josh have been wonderfully professional; Tiffany also and she was immensely patient, diligent and a star. I look forward to working with them on other projects.

Resposta da Leaders - Hanley
We are transitioning from my current estate agent to Leaders . The process has been so very easy. Emily assisted me initially and she was very helpful . I was concerned when she passed me to Lydia but I didn't need to worry Lydia has been brilliant . She is extremely efficient, thorough and has been going the extra mile to ensure a smooth transition from my current estate agent to Leaders. She is an absolute star! Thank you Lydia! 😊 I would 100% recommend Leaders Estate Agents!

Resposta da Leaders - Hanley
We are currently in the process of renting a property through Leaders and the process has been so easy. Tiffany has responded to any queries quickly and has been so thorough, providing lots of reassurance about the process throughout. Would 100% recommend Leaders Estate Agents!

Resposta da Leaders - Hanley
Tiffany was helpful in renting our property. She was friendly on the phone and by email, constantly updating us, patience, and demonstrate in depth knowledge of the renting market. we will not hesitate to recommend her to any landlord who want tenant for their property.
May

Resposta da Leaders - Hanley
Just how lovely, attentive and professional rosie has been, it has made my experience so easy, even with every question I have had she has had no problem explaining in full detail through every step of the way.

Resposta da Leaders - Hanley
If I could leave 0 I would definitely don't recommend renting from them my house is covered in mould the walls are wet and the ceiling in my son's room is socking rand leaders and they said it's ok it's only a bit off water my boys are constantly in plans out off hospital with asthma so the cold weather is coming up and it's going to worse because are to lazy to do repairs that need to be done. My daughter bedroom has had chuck everything away including her mattress because the mould was that bad I can't wait for my contact to end useless leader are. Never would I rent again from them

Resposta da Leaders - Hanley
I called several times to view a property , after some time they booked me to view a property on Saturday , the next day I got a call that the property is no longer available.
This is not a serious letting agency to work with! I will personally check the new tenants and if they took this decision straight on race I will file a complain at Citizen Advice.

Resposta da Leaders - Hanley
We have recently listed a property for rent with Leaders, the process was incredibly efficient and the level of customer care was brilliant. From the rental agent viewing the property at 12noon, we had the property listed online by mid-afternoon and by the evening a prospective tenant had already been found. A special thanks to Lydia and Rosie for their help.

Resposta da Leaders - Hanley
One of the best agencies out there.Very professional,helpful and kind,especially their Apprentice Lettings Negotiator miss Rosie Lloyd.We are extremely pleased and recommending them to all that looking for a good property in the area. A+++

Resposta da Leaders - Hanley
Rosie always got back to us or referred us to the right person. We were very short on time and were guided expertly through a very complicated process.

Resposta da Leaders - Hanley
Its been a roller coaster ride for me and my family to secure a property to live in. Thanks to Rosie and her efforts, we finally have a place to call home. Thank you Rosie for everything.

Resposta da Leaders - Hanley
I Can't fault the assistance provided by Leaders so far, Rosie has worked fast and efficiently given our tight time frames and is always happy to help!
Thank you

Resposta da Leaders - Hanley
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.