Absolutely appalling! My first time letting, they lost my first tenant without taking a deposit, cost me £1k. Next tenants (father and daughter) were not vetted and after two years, the daughter left,... Ver mais
A empresa respondeu
Localização
Alterar localização24-26 Church Gate, LE11 1UD Loughborough, GB
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Leia as opiniões dos outros
Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... Ver mais
A empresa respondeu
It's a pleasure writing this review, singing the praises for Leaders as letting & managing agents, & of course companies are only as good as the people within them. I have been using Leaders ser... Ver mais
A empresa respondeu
We have recently started renting using leaders and Jade is our property manager. Jade is attentive and seems to genuinely care about her tenants. Nothing is ever too much trouble and Jade has always b... Ver mais
Informações sobre a empresa
- Imobiliária
- também em
- Agência de arrendamento imobiliário
- Agrimensor imobiliário
- Avaliador imobiliário
- Investimento em propriedades
Sobre Leaders - Loughborough
Escrito pela empresa
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Escrito pela empresa
- Whether you are looking to sell or let your home, our teams are on hand to help.
Informações de contacto
24-26 Church Gate, LE11 1UD, Loughborough, Reino Unido
4,4
Excelente
195 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lisa W
Lisa W. is the best property manager, just trust the Leaders !
29 de agosto de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Patryk
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!
Many thanks
Customer Care Team
Excellent property manager!
Would like to thank property manager Charlotte at Leaders. She has been very helpful over many issues, and also very approachable and informative when we have spoken in person. Thank you Charlotte!
27 de agosto de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Sue
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlotte a 5 star rating!
Many thanks
Customer Care Team
Lisa
Lisa, my property manager is simply brilliant. Any problem be it large or small, she gets sorted.
Best service ever!!
23 de agosto de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Steve
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!
Many thanks
Customer Care Team
The check out procedure at the end of…
The check out procedure at the end of contract was thorough.
I was kept informed all of the time by Charlotte who has been extremely helpful during the whole process.
Thank you Charlotte.
22 de agosto de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Margaret
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Charlotte a 5 star rating!
Many thanks
Customer Care Team
We have been using Leaders for 18 months
We have been using Leaders for 18 months now, who look after our rented properties. We were assigned a property manager, which works really well. Her name is Becca she is very honest and we like that she's so approachable, and we liase and talk about problems and solutions.
22 de agosto de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Sarah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Becca a 5 star rating!
Many thanks
Customer Care Team
As a contractor collecting keys on a…
As a contractor collecting keys on a Saturday - staff are limited - Adam was absolutely brilliant and went above and beyond to make sure the keys were located and all with a smile - he is a credit to the business and Lettings - Thank you Adam you were so helpful
17 de agosto de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Karen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Adam a 5 star rating!
Many thanks
Customer Care Team
Renting a room
House finding process was very prompt and straightforward with leaders group. Jack my advisor kept me posted about everything. He was friendly and professional. He found the house best fitted my needs and requirements. He always answered all my questions. I had an amazing experience with leaders because jack was understandable and knowledgeable. The business also has the best day rates by far, so I recommend them 100%
14 de agosto de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Varsha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jack a 5 star rating!
Many thanks
Customer Care Team
Excellent letting agency
Lisa Wheadon has been our property agent for 5 years, we have been in the same property and any issues we have had Lisa has responded promptly and resolved the problem within a few days. Based on previous experiences with other agencies this is a superb credit to Leaders.
13 de agosto de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Customer 2
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!
Many thanks
Customer Care Team
An excellent letting agent
Having had a bad experience with a previous letting agent I have found Leaders to be first-class. Lisa Wheadon has made the whole process great from start to finish. Always there to help. Would definitely recommend this agency.
12 de agosto de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear General Zod
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!
Many thanks
Customer Care Team
Had so much assistance from viewing…
Had so much assistance from viewing until I finally moved in from Kyle and he was always available to respond to my issues.
6 de junho de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Cyril
We are very happy Kyle provided you with a positive customer experience.
Kind regards
Customer Care Team
Leaders loughborough
The letting agency in loughborough has helped support me and guide me through my time as a tenant and Mia especially has been really supportive through getting my deposit back.
2 de maio de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Tanya,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
Stress free experience
I rented with Leaders for 2 years and never had a problem. Charlotte Roberts was the property manager and always made sure to sort out everything needed promptly.
23 de abril de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Marcos Ricardo Souza
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Mia Mullan has been working with my…
Mia Mullan has been working with my company for a short while now and what an absolute bundle of joy she is. Really understanding what needs to be achieved from the customer and contractors point of view. Not just accepting everything however challenging and questioning the quotes. Speaking with Landlords and advising what really needs to be done and is always smiley and cheerful. Its a pleasure working with Mia and the rest of the Leaders team in Loughborough.
18 de abril de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Michael Cunnginham
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Amazing service
Kyle is a very polite young man, he answered any questions we asked as quickly as he could and was always happy to help us. We had a really lovley experience using Leaders. Would 100% recommend!!
4 de abril de 2024
Opinião espontânea
Resposta da Leaders - Loughborough
Dear Lauren Dakin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Saran is a credit to your company she’s…
Saran is a credit to your company she’s helpful and always on time for appointments which is really important to the tennant 😀
14 de março de 2024
Opinião espontânea
Lisa is great 😊 so helpful and would…
Lisa is great 😊 so helpful and would highly recommend and hope she keeps managing our property!
8 de março de 2024
Opinião espontânea
Charlotte Roberts at Leaders Loughborough
Charlotte Roberts at Leaders Loughborough Property Managers is wonderful! She keeps on top of repairs and communications between renter and owner and has been completely dependable. Thank you, Charlotte for your professionalism!
6 de março de 2024
Opinião espontânea
Excellent service
We have been with Leaders for some years now, Charlotte Roberts is our contact for managing the properties and we couldn't ask for a better service from her...prompt, efficient, professional and friendly
4 de março de 2024
Opinião espontânea
An property management company that…
An property management company that provides a professional and friendly service to tenants and landlords alike within the Leicestershire area.
29 de fevereiro de 2024
Opinião espontânea
Great experience renting multiple years
Been in the same property for 4 years with Charlotte Roberts as my property manager and have had no problems. All property maintenance is done via the portal and is super easy. Easily recommended
1 de março de 2024
Opinião espontânea
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