Leaders - Loughborough Opiniões 

195
•
TrustScore: 4.5 em 5

4,4

24-26 Church Gate, LE11 1UD Loughborough, GB

•

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Absolutely appalling! My first time letting, they lost my first tenant without taking a deposit, cost me £1k. Next tenants (father and daughter) were not vetted and after two years, the daughter left,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It's a pleasure writing this review, singing the praises for Leaders as letting & managing agents, & of course companies are only as good as the people within them. I have been using Leaders ser... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have recently started renting using leaders and Jade is our property manager. Jade is attentive and seems to genuinely care about her tenants. Nothing is ever too much trouble and Jade has always b... Ver mais


Informações sobre a empresa

  1. Imobiliária
  2. também em
  3. Agência de arrendamento imobiliário
  4. Agrimensor imobiliário
  5. Avaliador imobiliário
  6. Investimento em propriedades

Sobre Leaders - Loughborough

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contacto

  • 24-26 Church Gate, LE11 1UD, Loughborough, Reino Unido

4,4

Excelente

TrustScore: 4.5 em 5

195 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(195)

2558 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Jade at the Loughborough branch is…

Jade at the Loughborough branch is great! She is very professional and polite and is happy to help whenever possible.

24 de agosto de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Berry,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Jade Brasiewicz - Great Service!

Excellent service from Jade Brasiewicz in the Lettings Department at the Loughborough branch relating to the sale of our property in the town and the closing of this account. All the administrative items were handled quickly and accurately. The communication with myself was regular, concise and informative. Thanks again, Jade!

25 de agosto de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Ian,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Jade

Jade, my property manager at leaders loughborough has been amazing during my tenancy & truly supportive & sensitive to my needs, especially as I've had to terminate my tenancy due to a very, very sad family situation.
My whole experience with leaders over the last 12 years with Becca, Anna & latterly Jade has been professional, approachable,
friendly & understanding of my worries & concerns. Thank you very much to you all. 🤗

18 de agosto de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Julia,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Excellent service and communication…

Excellent service and communication from property manager Jade Brasiewicz
Helped me deal with my tenant problems very efficiently Thankyou

14 de agosto de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Viv,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Ref Iara Tomas

Ref. Iara Tomas
Iara has been looking after my flat for some time now. During that time she has kept me well informed of matters relating to it's maintenance and to the tenants.
Where action has been necessary she has found appropriate workmen. She has also provided effective communication between the tenants and us.

David Brown (Landlord)

21 de julho de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear David,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Friendly and efficient

I’m two months into my letting agreement and had an issue with a water leak. A phone call to the office I got to speak to Lara and within 20 minutes, She had arranged a tradesman (Jamie what a star!) who called me, and came straight over. The who situation was fixed within 45 minutes. Pleasant and friendly on the phone and in person, what a cracking experience for a first time renter!

1 de junho de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Tim,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

I don’t usually write reviews but after…

I don’t usually write reviews but after a lovely lady called Iara helped me sort out my council tax, which had taken me a week to solve it and she did it in a matter of hours I was so happy get one problem off my shoulder!!
AMAZING SPEEDY SERVICE

31 de maio de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Carlos,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Excellent service dealing with Jade…

Excellent service dealing with Jade from Loughborough leaders .
Made life so much easier in an extremely professional manner .Thank you
Extremely happy with the customer service and how quickly the communication and maintainer has been .
King regards x

30 de maio de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Hannah,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Jade at Leaders

Since dealing with Jade at Leaders, everything runs far more smoothly. I trust her judgement and know she’ll ensure everything is covered, providing tenants with a good standard property, whilst also filtering out the unreasonable requests.

26 de maio de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear M Horsley,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 1 em 5 estrelas

Landlords be aware of this agent

I used this agent for number of years but recently have taken my business to another agent because I was fed up with the poor standard of service they provide. They never call you back, put poor contractors in to do repairs which needed redoing when we got the property back and gave false information on how one of my tenants was looking after the property. Found the property was dirty and left in a poor condition but we was told the property was clean and in good condition before we got the property back. This agent was hard work and failed to provide a satisfactory service.

19 de maio de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear K Whitehurst,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Very helpful staff

Very friendly staff always answer the phone and always ready to help, made moving home seem alot easier than i remember it being. Jade our tenancy Manager is easy to get in touch with and very helpful.

17 de maio de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Shaun,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 3 em 5 estrelas

Could do better

Julie Moore was excellent and worked hard on the sale despite having to wait a long time till I was ready to put on market.
Heaven knows what the Move Manager does!? It is certainly not client liaison as that was non existent. It is now some 4 weeks since I completed, not a word from anyone at Leaders even to acknowledge me putting the keys through the door or to thank me for the business. That will put me off using Leaders again or recommending them.

9 de maio de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Ra,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Maximum stars for the continuous and…

Maximum stars for the continuous and consistent level of respect and professionalism shown to myself from my housing manager Ms jade brasiewicz from the Leicester branch,

9 de maio de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Trevor,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Outstanding Service- Anna Burton

Wow what can I say, I have always been so impressed by the way Leaders have always provided the ultimate customer experience but yet again it is that time of year where my Tenancy is up for renewal and I had the most fastest, smooth and most amazing/ outstanding journey ever and that is all thanks to Anna Burton.

With a few emails exchanged back and forth, I knew exactly what the next steps were and what I will be expecting to received for myself to complete. Thank you so much Anna (Burton) for being so amazing, making me also feel as though no question or correspondence was of any trouble to respond too and for making this process a great experience for myself and my little boy.

Leaders are truly amazing and I would recommend them to anyone I speak to and they are very professional, fast and will always be there to help.

Thank you

Manisha Kareer

28 de abril de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Manisha,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,

Customer Care Team

Classificada 5 em 5 estrelas

As a trade

As a trade working with Leaders Loughbourgh is always a pleasure. Anna Burton and her team are always professional and communication between all parties is excellent at all times.

27 de abril de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Excellent Service

I moved my portfolio to Leaders around a year ago following issues with my previous Managing Agents, and this was the best decision I made. Iara Tomas has been looking after the properties and is always on hand when needed, I cannot thank you enough.

27 de abril de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Chris,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Ann Burton, professional, helpful and friendly

Ann Burton came to conduct a house inspection, , very professional, helpful and friendly.
Sorted my email communication problem and arranged for a maintenance issue to be sorted.

21 de abril de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Valerie ,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

As a Tennant I would just like to…

As a Tennant I would just like to mention Anna who has always been there to reassure and help. Anna has treated me with respect and goes out of her way to sort out any problems. Thank you Anna

20 de abril de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Anne,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Multi landlord here

Multi landlord here, Jade Brasiewicz in the Loughborough office manages my properties, she is professional, thorough and I trust what I leave in her hands will get dealt with and nothing is left un turned, communication is always followed and I am kept up to date, Jade really is a breath of fresh air and I would recommend her to manage your properties
Tony G

20 de abril de 2022
Opinião espontânea
logótipo da Leaders  - Loughborough

Resposta da Leaders - Loughborough

Dear Tony,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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