Absolutely appalling! My first time letting, they lost my first tenant without taking a deposit, cost me £1k. Next tenants (father and daughter) were not vetted and after two years, the daughter left,... Ver mais
A empresa respondeu
24-26 Church Gate, LE11 1UD Loughborough, GB
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Absolutely appalling! My first time letting, they lost my first tenant without taking a deposit, cost me £1k. Next tenants (father and daughter) were not vetted and after two years, the daughter left,... Ver mais
A empresa respondeu
Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... Ver mais
A empresa respondeu
It's a pleasure writing this review, singing the praises for Leaders as letting & managing agents, & of course companies are only as good as the people within them. I have been using Leaders ser... Ver mais
A empresa respondeu
We have recently started renting using leaders and Jade is our property manager. Jade is attentive and seems to genuinely care about her tenants. Nothing is ever too much trouble and Jade has always b... Ver mais
Escrito pela empresa
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Escrito pela empresa

24-26 Church Gate, LE11 1UD, Loughborough, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Jade at the Loughborough branch is great! She is very professional and polite and is happy to help whenever possible.

Resposta da Leaders - Loughborough
Excellent service from Jade Brasiewicz in the Lettings Department at the Loughborough branch relating to the sale of our property in the town and the closing of this account. All the administrative items were handled quickly and accurately. The communication with myself was regular, concise and informative. Thanks again, Jade!

Resposta da Leaders - Loughborough
Jade, my property manager at leaders loughborough has been amazing during my tenancy & truly supportive & sensitive to my needs, especially as I've had to terminate my tenancy due to a very, very sad family situation.
My whole experience with leaders over the last 12 years with Becca, Anna & latterly Jade has been professional, approachable,
friendly & understanding of my worries & concerns. Thank you very much to you all. 🤗

Resposta da Leaders - Loughborough
Excellent service and communication from property manager Jade Brasiewicz
Helped me deal with my tenant problems very efficiently Thankyou

Resposta da Leaders - Loughborough

Resposta da Leaders - Loughborough
Ref. Iara Tomas
Iara has been looking after my flat for some time now. During that time she has kept me well informed of matters relating to it's maintenance and to the tenants.
Where action has been necessary she has found appropriate workmen. She has also provided effective communication between the tenants and us.
David Brown (Landlord)

Resposta da Leaders - Loughborough
I’m two months into my letting agreement and had an issue with a water leak. A phone call to the office I got to speak to Lara and within 20 minutes, She had arranged a tradesman (Jamie what a star!) who called me, and came straight over. The who situation was fixed within 45 minutes. Pleasant and friendly on the phone and in person, what a cracking experience for a first time renter!

Resposta da Leaders - Loughborough
I don’t usually write reviews but after a lovely lady called Iara helped me sort out my council tax, which had taken me a week to solve it and she did it in a matter of hours I was so happy get one problem off my shoulder!!
AMAZING SPEEDY SERVICE

Resposta da Leaders - Loughborough
Excellent service dealing with Jade from Loughborough leaders .
Made life so much easier in an extremely professional manner .Thank you
Extremely happy with the customer service and how quickly the communication and maintainer has been .
King regards x

Resposta da Leaders - Loughborough
Since dealing with Jade at Leaders, everything runs far more smoothly. I trust her judgement and know she’ll ensure everything is covered, providing tenants with a good standard property, whilst also filtering out the unreasonable requests.

Resposta da Leaders - Loughborough
I used this agent for number of years but recently have taken my business to another agent because I was fed up with the poor standard of service they provide. They never call you back, put poor contractors in to do repairs which needed redoing when we got the property back and gave false information on how one of my tenants was looking after the property. Found the property was dirty and left in a poor condition but we was told the property was clean and in good condition before we got the property back. This agent was hard work and failed to provide a satisfactory service.

Resposta da Leaders - Loughborough
Very friendly staff always answer the phone and always ready to help, made moving home seem alot easier than i remember it being. Jade our tenancy Manager is easy to get in touch with and very helpful.

Resposta da Leaders - Loughborough
Julie Moore was excellent and worked hard on the sale despite having to wait a long time till I was ready to put on market.
Heaven knows what the Move Manager does!? It is certainly not client liaison as that was non existent. It is now some 4 weeks since I completed, not a word from anyone at Leaders even to acknowledge me putting the keys through the door or to thank me for the business. That will put me off using Leaders again or recommending them.

Resposta da Leaders - Loughborough
Maximum stars for the continuous and consistent level of respect and professionalism shown to myself from my housing manager Ms jade brasiewicz from the Leicester branch,

Resposta da Leaders - Loughborough
Wow what can I say, I have always been so impressed by the way Leaders have always provided the ultimate customer experience but yet again it is that time of year where my Tenancy is up for renewal and I had the most fastest, smooth and most amazing/ outstanding journey ever and that is all thanks to Anna Burton.
With a few emails exchanged back and forth, I knew exactly what the next steps were and what I will be expecting to received for myself to complete. Thank you so much Anna (Burton) for being so amazing, making me also feel as though no question or correspondence was of any trouble to respond too and for making this process a great experience for myself and my little boy.
Leaders are truly amazing and I would recommend them to anyone I speak to and they are very professional, fast and will always be there to help.
Thank you
Manisha Kareer

Resposta da Leaders - Loughborough
As a trade working with Leaders Loughbourgh is always a pleasure. Anna Burton and her team are always professional and communication between all parties is excellent at all times.

Resposta da Leaders - Loughborough
I moved my portfolio to Leaders around a year ago following issues with my previous Managing Agents, and this was the best decision I made. Iara Tomas has been looking after the properties and is always on hand when needed, I cannot thank you enough.

Resposta da Leaders - Loughborough
Ann Burton came to conduct a house inspection, , very professional, helpful and friendly.
Sorted my email communication problem and arranged for a maintenance issue to be sorted.

Resposta da Leaders - Loughborough
As a Tennant I would just like to mention Anna who has always been there to reassure and help. Anna has treated me with respect and goes out of her way to sort out any problems. Thank you Anna

Resposta da Leaders - Loughborough
Multi landlord here, Jade Brasiewicz in the Loughborough office manages my properties, she is professional, thorough and I trust what I leave in her hands will get dealt with and nothing is left un turned, communication is always followed and I am kept up to date, Jade really is a breath of fresh air and I would recommend her to manage your properties
Tony G

Resposta da Leaders - Loughborough
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