Leaders - Manchester Opiniões 

162
•
TrustScore: 3.5 em 5

3,6

289-291 Deansgate, M3 4EN Manchester, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We contacted leaders as multiple issues were still apparent when moving into the property. Our initial property manager was uninterested and unhelpful, leading to us having a difficult time progress... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

LEADERS – The #1 Letting Agency for Stealing Your Deposit If you rent through Leaders, consider your deposit gone. This agency has made an art form of finding excuses to withhold money that is le... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Alice was such an amazing help to me and my boyfriend for moving in to our first place together, she was constantly checking in and keeping us updated with everything! She was completely transparent... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had a really great experience with Leaders last week when property hunting for my daughter. The young man that gave us our view was friendly, funny and very professional in conducting the house tour.... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Imobiliária
  2. também em
  3. Agência de arrendamento imobiliário
  4. Agrimensor imobiliário
  5. Avaliador imobiliário
  6. Investimento em propriedades

Sobre Leaders - Manchester

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contacto

  • 289-291 Deansgate, M3 4EN, Manchester, Reino Unido

3,6

Aceitável

TrustScore: 3.5 em 5

162 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(162)

2517 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Positive experience

Really positive experience renting with Leaders, James T worked with us throughout the process and couldn't have been more helpful and responsive. Thank you!

1 de setembro de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Classificada 1 em 5 estrelas

Do not rent from this letting agent

Do not rent from this letting agent. We were let a property that was not in a good condition although the Inventory received after moving in said fair condition. It transpired that the Block had known maintenance issues, leaking windows causing a dangerous flooring hazard, heating and hot water issues, drainage issues plus many other failed fittings and appliances.
After 6months stress and inconvenience we gave notice to leave the Property on the grounds it was not fit to live in.Although Tenants should be protected under the Landlord and Tenant Act from defective properties we were unable to leave the property without a large Penalty and now after 7 months leaving the property we are still fighting for our rights to have rented a safe and free from hazards home.
Leaders claim to be professional managers but they’re not. Their business model is “pass the buck”. They try to blame the Tenant for problems not getting fixed.Everything is sub-contracted out to other companies, whom they blame whenever there’s an issue, meaning they don’t actually have to take responsibility for anything, including representing and dealing with bad Landlords who do not look after their properties and not being honest with potential Tenants.
Beware

30 de agosto de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Hc,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Very good at communicating and easy to…

Very good at communicating and easy to work with. Efficient service that are very helpful to tenants

5 de agosto de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Dan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Classificada 1 em 5 estrelas

Horrible scammy company

Horrible scammy company. Avoid it at all costs.

28 de junho de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Bianca Roman,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Went above and beyond

Thank you so much to James in the Manchester branch who was so brilliant helping us with our new apartment. Nothing was too much trouble. Would definitely recommend them to anyone.

13 de junho de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Caroline,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Leaders were great

Leaders were great, took the time to satisfy my needs. But what took it to the next level was Dom's amazing attention to detail. We were left feeling completely fulfilled.

10 de junho de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear David,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Couldn't fault the service

Couldn't fault the service from Leaders, very professional and efficient. Dom was excellent and courteous throughout. Thanks Leaders

10 de junho de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Simon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

We recently used Leaders and I can’t…

We recently used Leaders and I can’t recommend them enough. Ashley came to value one of our properties. He was very knowledgeable and very professional in all the dealings we had with him. We will definitely use him again. Thank you.

9 de junho de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Graham,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Very professional valuation service

Very professional service and valuation from Ash Cooke. Highly recommend using this company!

8 de junho de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Joanne,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Great service

A very good experience throughout. I spoke to Lilli-rose on the phone regarding looking for a property she was extremely polite and helpful and had a great answer for every question or worry i had. Definitely recommend.

8 de junho de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Danielle,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Great Service

Can’t thank Jack and the team enough for all their help moving in recently. Seamless process throughout and any issues dealt with straight away. 100% recommend.

8 de junho de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Nat,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Leaders in lettings

I believe that Leaders are great letting agencies and their properties are very well presented. Holly Jackson, Leaders letting Negotiator, made sure to understand all my requirements carefully from our first interaction and she has been cooperative and professional. I would highly recommend them.

1 de junho de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Adel,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Great service from Dom helping us find…

Great service from Dom helping us find a property. Nothing was too much trouble and what could of been a stressful experience went exceptionally smoothly

31 de maio de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Holly has been really helpful helping…

Holly has been really helpful helping us look for properties and arranged viewings for us, the communication from the branch as a whole has been excellent keeping us upto date at every stage.

31 de maio de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Nathan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Professional makes value

I'm happy with my experience with Leaders. Especially the service of Ashley Cooke, letting valuer from Manchester branch. He is professional and patient. Not merely handling the entire procedure of transfer letting agency, but also give me valuable suggestion when unexpected problem happened. He is responsible and keep update the progress by what's app. I'm definitely recommend Leaders and Ash to my friends.

14 de março de 2022
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear Mollis,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Fantastic service

I’ve been in email communications with Ashley Cooke from the deansgate branch for a few months for my new property which can complete in the new year. I just want to say what a unbelievable service he’s given so far. Every question answered and no stone left unturned. Usually with other companies I’ve had to wait a week before even getting a response but Ashley is very quick and precise which has definitely exceeded my expectations!

27 de novembro de 2021
Opinião espontânea
logótipo da Leaders  - Manchester

Resposta da Leaders - Manchester

Dear ....,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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