Leaders - Warrington Opiniões 

81
•
TrustScore: 4 em 5

4,1

80 Sankey Street, WA1 1SG Warrington, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Leaders Warrington staff are amazing. It started with Chris which passed my files onto Lorena which she did an outstanding job. Lucky to have an employee like her. Communication is 100%, response time... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently moved from London to Warrington, and I've gotta say, the Leaders team made it a perfect experience. Massive jumbo shoutout to Becky – she's an absolute rock star and made sure everythin... Ver mais

Classificada 5 em 5 estrelas

Leaders were acting as the estate agent in our house purchase and couldn't recommend them enough, especially Ben! Ben was so great and honestly I don't think this house sale/purchase would have gone t... Ver mais

Classificada 5 em 5 estrelas

From beginning to end of the whole experience it was great. Rebecca's personality was especially great! The only suggestion we have is that possibly when other team members are involved by sendin... Ver mais


Informações sobre a empresa

  1. Imobiliária
  2. também em
  3. Agência de arrendamento imobiliário
  4. Agrimensor imobiliário
  5. Avaliador imobiliário
  6. Investimento em propriedades

Sobre Leaders - Warrington

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contacto

  • 80 Sankey Street, WA1 1SG, Warrington, Reino Unido

4,1

Bom

TrustScore: 4 em 5

81 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(81)

2526 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

A brilliant and very helpful team.

Staff are incredibly helpful, friendly and efficient and work extremely hard to give support and follow up. A great team! They made what could have been a very stressful moving process so much easier, a huge thanks from me. - Tim

25 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

The experience with Leaders Amazing Customer Service

The experience with Alisha Henrys was absolutely amazing. She provided exceptional customer service, going above and beyond to communicate and support us in the best possible way.

Alisha consistently made herself available to assist us on multiple occasions, exhibiting a friendly demeanor and promptly addressing all of our inquiries.

Initially, we had concerns regarding this operation. However, once we had our first conversation with Alisha, she approached the challenge with enthusiasm and a strong commitment to excellence. Throughout the entire process, she kept us well-informed and maintained an open and effective line of communication. As a result, we are now on the verge of completing the process, completely satisfied with the outstanding service Alisha provided.

We would like to extend our special thanks to Daniel Trueman for his invaluable assistance through emails and chat. His support has been tremendously helpful and greatly appreciated.

19 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional Rental Experience - Highly Recommended

I have been utterly blown away by the care and attention from the team at Leaders as I worked to find a rental property! Highly recommended and all of the team Becky, Allysha and Lauren have been seriously exceptional! I run a training business where customer service has to be GOOD to impress me and boy did Leaders impress me! Highly Recommended!

4 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic customer service!

From start to finish everyone we have been involved with has been really helpful and very welcoming! Definitely made our experience enjoyable and hassle free! Would highly recommend and thank you to all the staff who have helped us during our move!

20 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Leaders estate agent top customer service

The estate agent, Mike, was excellent from start to finish. He was friendly and approachable being on hand when we had questions and went above and beyond during the difficulties we faced in delays which we really appreciated.
I would certainly recommend leaders from the service that we received from Mike.

14 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

The letting process was systematic

The letting process was systematic, smooth and easy. Thanks to Ms. Rebecca Hill and Jane Healy for guiding us so kindly in every step of the process.

7 de março de 2023
Opinião espontânea
logótipo da Leaders  - Warrington

Resposta da Leaders - Warrington

Dear Mark

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

100% go with Leaders!

Becky was unbelievable, made our process so easy. She helped with every question and made the move a breeze.
We love the house we have moved into.
I would 100% go with Leaders if we ever have to move again.

7 de março de 2023
Opinião espontânea
logótipo da Leaders  - Warrington

Resposta da Leaders - Warrington

Dear Liam

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Great help to first time sellers

Michael was a massive help to us as we had never sold a property before. He gave great advice on how to prepare the house for sale, we handed over a set of keys and he took care of everything else! The valuation was spot on as we accepted an offer of the asking price within a couple of days of marketing the property. The price for the service was exactly what I was expecting to pay and worth every penny, removing any stress from us!

24 de fevereiro de 2023
Opinião espontânea
logótipo da Leaders  - Warrington

Resposta da Leaders - Warrington

Dear Robbie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 1 em 5 estrelas

Absolute sham of a letting agent

Absolute sham of a letting agent. Unreliable and unprofessional in every sense. The branch manager himself is incapable of completing simple tasks and delivery on promises he makes. Head office don’t answer the phone and are not interested in your complaint.

9 de setembro de 2022
Opinião espontânea
logótipo da Leaders  - Warrington

Resposta da Leaders - Warrington

Dear Hafina Evans,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Classificada 3 em 5 estrelas

On the whole we were happy with leaders…

On the whole we were happy with leaders when purchasing a property via them however what let them down was despite the exchange being before midday they never made our keys available until 15:45hrs as they were busy obtaining meter readings. In my opinion this should have been obtained prior to the exchange and our keys made available at the point of exchange.

7 de agosto de 2022
Opinião espontânea
logótipo da Leaders  - Warrington

Resposta da Leaders - Warrington

Hi Rebecca, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you were not
entirely satisfied with your service.

Classificada 5 em 5 estrelas

Transfer of our rental properties from our previous agent to Leaders

For us, initially this operation was the cause of some concern, but once we had had our first interview with Natalie Haseldine at Leaders office, she took on the challenge with a cheerful & very conscientious attitude. She kept us informed all the way about how the process was coming along, & we had a very good two way communication between us. The process is now all but complete to our complete satisfaction.Many thanks Roger & Carol Bingham

9 de julho de 2022
Opinião espontânea
logótipo da Leaders  - Warrington

Resposta da Leaders - Warrington

Dear Carol Bingham,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Classificada 5 em 5 estrelas

Leaders provide a very professional and…

Leaders provide a very professional and friendly service and understand what landlords need and work with you to personalise their service. They keep you informed at every stage of the letting process. I wouldn’t hesitate in recommending them.

23 de maio de 2022
Opinião espontânea
logótipo da Leaders  - Warrington

Resposta da Leaders - Warrington

Dear Julie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

Amazing staff

Amazing staff, especially Alyson and Mike. They went above and beyond.
Alyson communicate and supported us to the best she could and that was outstanding.

Mike was always available to let us view the property on numerous occasions. He was so friendly and always answered our questions. Again outstanding.
Thanks for your outstanding service.

9 de abril de 2022
Opinião espontânea
logótipo da Leaders  - Warrington

Resposta da Leaders - Warrington

Dear Natalie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 1 em 5 estrelas

Bad experience

On my first viewing I took time off work and travelled 17 miles. On arrival, the estate agent had brought the wrong keys so I had to come back the following day.
On completion, I collected my keys from the branch at 5:30. I got to the flat just before 6 only to find I’d been given the wrong keys. The branch closed at 6 so nobody was there to help. I had to wait until the following morning to get the correct keys. I then had to pay more money to hire a van longer than I should have had to.

3 de fevereiro de 2022
Opinião espontânea
logótipo da Leaders  - Warrington

Resposta da Leaders - Warrington

Dear David,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Diligent & Friendly Service

As a landlord Leaders are new to managing our property but so far I have been really impressed by the service they have delivered…the team are diligent and friendly and have overcome issues where the exiting agent has failed. Richard manages the branch really well and his team are a credit to him (Laura, Jordan & Sue to name a few). Long may this service continue.

25 de janeiro de 2022
Opinião espontânea
logótipo da Leaders  - Warrington

Resposta da Leaders - Warrington

Thank you Steph for taking the time to write this review, it is much appreciated and we look forward to working with you going forward, Best Wishes Richard

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