Leaders - Wolverhampton Opiniões 

45
•
TrustScore: 4.5 em 5

4,6

Pershore Road 1880, B30 3AS Birmingham, King's Norton, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent service provided by both Fiaza and Trinity. We were kept informed throughout the process from viewing to getting the house key (with a very nice welcome box with sweets). Leaders is an excel... Ver mais

Classificada 5 em 5 estrelas

Hannah was fantastic, before during and after viewing. Even helped with my little boy, thank you for your help!

Classificada 5 em 5 estrelas

We couldn’t be happier with the service we received from Leaders particularly Fiaza Haider from their team throughout the entire letting process. From our very first interaction,Fiaza was friendl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From start to finish excellent service from fiaza haider and the team at leaders made moving easy thanks


Informações sobre a empresa

  1. Imobiliária
  2. também em
  3. Agência de arrendamento imobiliário
  4. Agrimensor imobiliário
  5. Avaliador imobiliário
  6. Investimento em propriedades

Sobre Leaders - Wolverhampton

Escrito pela empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Escrito pela empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Informações de contacto

  • Pershore Road 1880, B30 3AS, Birmingham, King's Norton, Reino Unido

4,6

Excelente

TrustScore: 4.5 em 5

45 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(45)

2504 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Extremely disappointing experience with Leaders

I would never use Leaders again. Their service has been a complete waste of time and money.

I chose them based on online reviews and initial promises. I was told my property would be rented within 2–3 weeks at a competitive price. Instead:
• Rent was lowered four times without proper justification
• It took two months to secure only three viewings
• Property was rented only after I had already left the country, despite giving full management
• Communication between their staff was extremely poor — three different people, none aware of my situation
• I was repeatedly asked about arranging viewings after I had already left the UK, although they had been informed several times
• I was asked if I was in Poland, and I even received a letter referring to Afghanistan — a clear sign they did not know anything about my case
• Their “Landlord Portal” is useless — no meaningful information
• Rent payments are delayed and slow to process

They promised marketing efforts (including a pole sign) and discussed a no-deposit option — none of this was done. They did nothing for the first month while I was still in the UK, then rushed once I left, without proper communication or transparency about tenants or other prospects.

I trusted them with full management, yet I still had to manage situations myself because they forgot important details and failed to follow through on agreements.

This has been a stressful, unprofessional, and disappointing experience. They benefit from landlords’ money while providing little support or value. I do not recommend their services.

5 de novembro de 2025
Opinião espontânea
logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Irina

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Classificada 5 em 5 estrelas

We had a tenant turnover last month

We had a tenant turnover last month. The team, especially Lewis, did an amazing job in marketing the property and securing a tenant in a very short period of time. He was very helpful and the communication was excellent.
It was a stress free process.
We are very happy with all the help and advice provided throughout the process.
We are very satisfied with the way they handled the turnover and would definitely recommend Leaders.

31 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Had an absolutely AMAZING experience…

Had an absolutely AMAZING experience with leaders and helping me get my forever home! I want to thank Lewis as he has been great, really helpful, very understanding! The process has been so easy and fast! Thank you Leaders

4 de julho de 2025
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Excellent and very professional my…

Excellent and very professional my agent was, continue to be so kind and helpful to your customers.

13 de junho de 2025
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Sylvia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Property Let

Recently let my property with Lewis from Leaders. He is a credit to the company, always kept me informed, talked me through the process and the products offered. He worked super quick, as he had my property let with 24hrs. Thank Lewis, really appreciate your support through this

2 de maio de 2025
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Lesantha

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Excellent customer service throughout…

Excellent customer service throughout home moving process. Thanks to Lauren and Luis.

6 de maio de 2025
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Dealt with the Wolverhampton agents had…

Dealt with the Wolverhampton agents had an estate agent called lewis help me through the whole process can't thank him enough such a kind soul, and helped make it a smooth and less stressful move

25 de abril de 2025
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Charlie
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Classificada 5 em 5 estrelas

Great service

I was so pleased with the professionalism of Lauren Hare. She kept me well informed of viewings, how each one went and got my property rented in a matter of days.
Keep up the good work

24 de março de 2025
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Anil

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lauren a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

I rented a property through Leaders in…


I rented a property through Leaders in Wolverhampton and had a fantastic experience. The house was lovely, The staff were incredibly responsive, and the communication was amazing! That's so nice of them! And the gift they gave me in the box was a lovely gesture. I highly recommend Leaders!

29 de março de 2025
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Jennifer

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

I am very pleased with how Lauren Hare…

I am very pleased with how Lauren Hare handled my entire process of moving- from enquiries to my actual move, she was spot on and helped me every step of the way to make the process easy. She replied to my mails promptly and made sure all my concerns were addressed.

There might have been a bit of set back on the day that I moved in but she took care of it and has kept the communication lines open so I am pleased with the company and especially with Lauren. Thank you.

14 de março de 2025
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Kingsley

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lauren a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Hmnnnn!

Hmnnnn!! Infact I am absolutely speechless, because I am short of words only to say Thank you to Mr Lewis Landell, for his support and constant support and efficient communication and good customer service, treating his clients with respect and dignity, he and his team have been wonderful, even with a welcome package, the process was smooth, I rented an apartment, without stress. Good work Leaders.

25 de março de 2025
Opinião espontânea
logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear James

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Lewis was professional and kind and…

Lewis was professional and kind and help me every step through the process. This being my first home I had a lot of questions and Lewis answered everything I needed to know he was a great help. Thank you Lewis

11 de março de 2025
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear El

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Thank you very much Lewis

Thank you very much Lewis, it was a fantastic experience with you during my whole journey of renting a house. You did to much hardwork and support me. I am really happy with your services.
Thanks.

3 de março de 2025
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Harvinder

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Lauren was fantastic from start to…

Lauren was fantastic from start to finish in the process of becoming a tenant,nothing was to much trouble,from responding quickly to calls and emails too giving advice and patience,she won’t above and beyond…Thankyou Lauren.

10 de fevereiro de 2025
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Zoe

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lauren a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Transfer of property management

I’ve transferred over management of my property to Leaders and from the first phone call with Kate I have had a brilliant experience. Kate has managed the transfer seamlessly, with regular clear communication and a proactive approach. I have not once been concerned that things were off track or had to chase for any updates. Kate has made a brilliant first impression to the organisation and I feel confident that my property is in safe hands with Leaders. Highly recommend!!

29 de outubro de 2024
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Consumer

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Kate a 5 star rating!

Many thanks
Customer Care Team

Classificada 5 em 5 estrelas

Pleasant approach

I have recently been assisted by Chelsea Gromet who with all professionalism managed to provide us with a smooth and agreeable rental experience. I would definitely recommend her services in the future.

17 de março de 2023
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logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Mia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Classificada 5 em 5 estrelas

This is my 1st time of using Leaders…

This is my 1st time of using Leaders and I am very impressed. Leaders are very professional, kept me informed, have good market knowledge and I have been very hands off, as required, in the process of installing a tenant into my property. The team (Kate, Chelsea, Jenny) have been great and proactively overcome teething issues that were always going to arise. I will be using Leaders again.

10 de março de 2023
Opinião espontânea
logótipo da Leaders  - Wolverhampton

Resposta da Leaders - Wolverhampton

Dear Carl

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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